1/5

posted Apr-12-2004

"Good merchant transaction, however, very POOR PRODUCT. Have had two major malfunctions in less than two months, that have required sending the laptop back for service. Attempting to get money back now."

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5/5

posted Mar-21-2004

"I ordered a 4080 v on 3/16/04. It was delivered to my house om 3/18/04 as advertised. I didn't have any problems whatsoever with Sager. Triple thumbs up all around. And the notebook is absolutely awesome."

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1/5

posted Feb-12-2004

"This company uses the email us and we'll call you back system. They use this system well and have always contacted me the same day. I had an issue with a WLAN card. They tried trouble shooting a couple of times and then desided to replace the WLAN card. I sent it, the got it, sent me a new one, I then put it in my puter and BAM it works great
Great and friendly company."

This review was modified by Vagabond on November 09 2004 12:28:31 PM

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3/5

posted Jan-29-2004

"First off, I purchased My Sager 4870 from pctorque.com. Very smooth transaction, no problems, great communication, I would definitely buy from them again.
My problem started the first week I received my laptop. I used the TV Tuner Remote for the first time, worked great. I tried to use it again 2 weeks later but it didn't work. I changed the batteries, still didn't work. The only thing that worked on the remote was the on/off button which turns off the whole laptop!
Second problem, pre-installed on my laptop is Nero CD burning software. It requires me to type in the Serial Number before I can use it. I tried looking for the CD software because usually the serial number or cd-key is located on it. But no CD, every CD software was included except the Nero CD.
Third Problem, after about a month of using my laptop I noticed a dead pixel on the bottom right corner! Although small it's still a defect.
I emailed Pctorque with my problems, they asked me to call Sager themselves to straighten things out. They gave me a long distance number, I didn't want to pay LD charges for something thats not my fault so I checked out the Sager website for other alternatives (ie. email, 1800#). Tried calling the 1-800 number, it can't be dialed from my area (I'm in Toronto, Canada). So I emailed them, its been over a week and still no reply.
Its a shame, the laptop itself performs magnificently but these small blemishes I outlined are tainting its brilliance."

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1/5

posted Nov-18-2003

"Purchased their top of the line 8890 ($3,900) through PCTorque (a very good company to deal with). Nothing but problems, though with Sager Support. Replaced the RAM now three times and motherboard twice. Sager will not pay for shipping to their service center and I am out an additional $125 to UPS. Tech Support personnel cannot comunicate above 2nd grade English. Extremely poor communication skills. No apologies or offers to reimburse or "make goods"."

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2/5

posted Oct-25-2003

ResellerRatings.com TOP REVIEWER!

"I ordered a 5680 thru PC Torque (which I recommend). The machine was very solid, and had no deficiencies that I noticed. The problem I had was with Sagers' lack of phone support. I had several small issues that I attempted to contact Sager about. Every time, I got their answering machine "You leave message, we call you right back" They never did. I finally complained to PC Torque and they called Sager on another number and got the information I needed. So, as long as you don't need to contact them regarding your machine, then you'll be happy. If you do have to get something from them, your mileage may vary. As for the machine, 5 stars if the weight doesn't bother you. I had the UXGA screen and didn't have a single dead pixel."

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5/5

posted May-13-2003

"Couldn't be better!
Very customizable and costs HUNDREDS less than a toshiba or any other Manufacturer.
This is our 3rd laptop ordered from Sager. It works perfectly like the others "

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5/5

posted Apr-15-2003

"I ordered the 8886 v
it was deleverd with in 3 days as promised it has been the best laptop that ive bought so far
you will not buy a better laptop for the buck"

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1/5

posted Sep-02-2002

"I received the notebook, a 5620 shortly after ordering, impressive. I sent the notebook the week after. Not only did the screen have bad pixels, but the keyboard would pop up in the middle of typing, the backspace squeaked, and after playing a DVD the screen would start acting weird and putting colors in the wrong spots, it was just... weird.

They promptly issued an RMA and sent me a new notebook. It's about 4 or 5 months after this and I'm having more problems.

When playing a game there are several white lines that range from 1 to 3 inches in length appear on the right side of the monitor, they flicker on and off and move up and down the screen, they sometimes appear when playing DVD's as well.

The screen still gets weird after playing a DVD and almost always requires a restart to fix.

Tonight, the latch that holds the monitor snapped off.

Bottom line, their product is complete $H!#. I would NEVER recommend them to a friend or associate nor would I ever consider purchasing from them again."

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5/5

posted Aug-02-2002

"Ordered a NP5620 from powernotebooks.com, but had a problem a few weeks later with the battery not charging to 100%. Called Sager, they gave me an RMA, and I sent it back a few days later (even tho it spontaneously fixed itself). They tested the battery, said it was working perfectly, but that they would replace it anyhow. That impressed me because most companies would have simply sent it back, and because it shows that they are indeed dedicated to the hapiness of the customer.

P.S. The notebook is faster and of a higher quality than any Dell, Gateway, Compaq, HP, Sony, etc. could ever hope to be."

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