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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.05/10 7.05/10
    Chance of future purchase: Rating 5.16/10 5.16/10
    Shipping & packaging: Rating 5.94/10 5.94/10
    Customer service: Rating 3.82/10 3.82/10
    Return/Replacement policy: Rating 2.23/10 2.23/10

17,207 Customer Reviews

Rating 10/10
5/5
modified review posted

"Love the rug and got a great price!"


Rating 10/10
5/5
modified review posted

"Love my new rug. It's both stylish and sturdy."


Rating 6/10
3/5
modified review posted

"Ordered 2 rugs, one of them taking advantage of the $99 5'x8' rug deal, but the one I got with the $99 was never actually in stock and I didn't find out until after 10 business days passed and I still hadn't gotten notice that my rug shipped. I contacted RugsUSA and they told me that their program miscalculated stock and in turn I ended up purchasing and waiting for a rug that never actually existed."


Rating 10/10
5/5
modified review posted

"Great Rug and so perfect for my space. Love it and the price was so great. Will purchase more from them!"


Rating 10/10
5/5
modified review posted

"Arrived on time. Rug looks/feels great. Thanks, guys. "


Rating 10/10
5/5
modified review posted

"I like the rug a lot and it looks great in my dining room. The color was not completely accurate, however. I expected the background to be more green, but it's kind of a mustard yellow..."


Rating 10/10
5/5
modified review posted

"Very quick delivery. Great prices. "


Rating 10/10
5/5
modified review posted

"Very quick delivery. The rugs had a bit of a smell, but that will take time to get rid of"


Rating 10/10
5/5
modified review posted

"Love the rugs. High quality for low price."


Rating 10/10
5/5
modified review posted

"Great price, great shipping turnaround! We love the rug!"


Rating 2/10
1/5
modified review posted

"The rug was very dingy. However, it would have cost just as much to ship it back. Ended up throwing it out."


Rating 10/10
5/5
modified review posted

"The rug is beautiful, very well made, true to color and size, delivery was faster than expected and it was packaged very well. "


Rating 10/10
5/5
modified review posted

"The rug not only arrived in a timely fashion, but it is beautiful. I couldn't be happier!"


Rating 10/10
5/5
modified review posted

"Excellent quality. Thank you. "


Rating 6/10
3/5
modified review posted

"The rug is awesome, love it! Your website and customer service representative experience were awful!!!"


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Rugs USA is a merchant member
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