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Stores > Rugs USA

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  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-9:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.22/10 9.22/10
    Chance of future purchase: Rating 9.20/10 9.20/10
    Shipping & packaging: Rating 1.30/10 1.30/10
    Customer service: Rating 8.73/10 8.73/10
    Return/Replacement policy: Rating 0.31/10 0.31/10
No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-16

"I tired using a coupon code over the weekend and it failed to work. I contacted customer service via email detailing the rugs i wished to purchase and the details of the failed coupon. I hoped to resolve the issue before the rugs sold out, and I explained such. I attached many screenshots and details to help the process as much as I could. The response I received was simply, "call this sales number" with no further explanation or offer of help. Very dissatisfied "

This review was modified by hannah_ulman on January 18 2017 03:30:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Amazing Swelection

"I found a fantastic deal and great prices. I will definitely be a repeat customer."

This review was modified by hself1013 on January 18 2017 03:15:02 PM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Great for High Traffic Office!

"We've found that the flat wool rugs are really great for our office 'lounge area' and 'waiting room', which get a lot of wear and tear. The colors/pattern hide dirt and they are easy to vacuum and keep clean. Great value + great design = A win-win! "

This review was modified by sonjarasula on January 18 2017 01:15:03 PM

thebissells's Avatar

Verified Customer
Rating 10/10
5/5
2017-01-16

Rugs with style but not pricey

"This is my second time ordering from Rugs USA and I was very happy with the quality of the first rug I received. I love the selection and am happy with the prices. "

This review was modified by thebissells on January 18 2017 12:30:03 PM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Best rugs and prices!

"Found what I was looking for, better than I imagined!! Great prices too."

This review was modified by emmyfulkman on January 18 2017 12:00:04 PM

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Verified Customer
Rating 4/10
2/5
2017-01-16

"WS1191698 - I placed my original order on 12/25 and it delivered on 1/3. I received the incorrect item and have been waiting since 1/3 for this to be corrected. I just wish the process wasn't so complicated and lengthy. I now have to send the incorrect rug back for a refund which I understand, but having to place a new order to receive the corrected rug is ridiculous. If it wasn't for your helpful CSR, this experience would be even worse. "

This review was modified by lnhernandez81 on January 18 2017 11:45:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

great rug, great prices

"wonderful selection of rugs, love the prices and free shipping"

This review was modified by denverwomyn on January 18 2017 11:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

"Ordered on line very easy website to navigate "

This review was modified by mffeller on January 18 2017 11:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

MIMI

"This rug is a gift for my daughter. I am looking forward to her receiving. Impressed with prices!!"

This review was modified by mscjw34 on January 18 2017 11:00:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Returning customer

"Always have an amazing selection of rugs and you make it affordable. "

This review was modified by Ashleycalverley on January 18 2017 10:00:02 AM

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Verified Customer
Rating 8/10
4/5
2017-01-16

Great Customer Service

"I've bought 6 rugs now from Rugs USA, we bought a house a year ago and as we finish a room or need a runner Rugs USA has been my go to. The rugs are affordable and still good quality. We have a cat and a dog and are trying to have children so we were never looking to spend a lot on rugs. I've only had to return one rug, they made the return process easy. However I did get emails about receiving $10 when I did a review, but those emails never came. I called customer service and they gave me a $20 credit towards my next rug...which I just bought for our living room. I definitely wouldn't buy a rug anywhere else! "

This review was modified by kamagovern on January 18 2017 08:45:02 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Great rugs

"Love the rugs, great service too "

This review was modified by bbachelder13 on January 18 2017 08:30:03 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

I love ordering from here!!!

"I have received 4 rugs from here and they are always amazing. I just ordered a fifth! "

This review was modified by allison-50207 on January 18 2017 08:15:03 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

Best Sales EVER

"I have ordered multiple rugs from RUGS USA and they are great! Good Quality and good service!"

This review was modified by miranda-10352 on January 18 2017 08:00:03 AM

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Verified Customer
Rating 10/10
5/5
2017-01-16

"Amazing experience! Found just what I was looking for."

This review was modified by nanette_d_pascale89 on January 18 2017 06:30:02 AM

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