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Stores > Rugs USA

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.64/10 8.64/10
    Chance of future purchase: Rating 8.78/10 8.78/10
    Shipping & packaging: Rating 6.50/10 6.50/10
    Customer service: Rating 7.46/10 7.46/10
    Return/Replacement policy: Rating 3.79/10 3.79/10

27,472 Customer Reviews

No Avatar

Verified Customer
Rating 6/10
3/5
2016-04-25

Price wrong online

"Customer service would not honor prices that were listing online "


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Verified Customer
Rating 10/10
5/5
2016-04-25

I'LL BE BACK !!! Like Arnold LOL

"Great shipping time , had issue with rug getting dirty at 1 end because the end of rol was torn during shipping ! Called customer service and was pleased with the response and settlement !! Wil be ordering again real soon !! Ron R"


shibbs's Avatar

Verified Customer
Rating 10/10
5/5
2016-04-25

repeat buyer

"Have several buying experiences with Rugs USA. Always satisfied and always impressed at the quality for the cost."


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Verified Customer
Rating 10/10
5/5
2016-04-25

"Hassle-free ordering, affordable prices. Will definitely order again."


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Verified Customer
Rating 10/10
5/5
2016-04-25

new customer

"I have not received the rugs yet, but they seem stylish and inexpensive so I will let you know how it goes"


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Verified Customer
Rating 10/10
5/5
2016-04-25

"this is my second purchase and see myself purchasing more in the future."


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Verified Customer
Rating 10/10
5/5
2016-04-25

Great Rugs, Awesome Prices!

"This is my 2nd time ordering from Rugs USA. I have previously purchased 3 rugs from them and I love the look and feel of all 3. I'm excited about my new purchase!"


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Verified Customer
Rating 10/10
5/5
2016-04-25

Beats retailer prices everywhere

"I will continue to shop here over and over! Delivery and quality is top notch! "


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Verified Customer
Rating 8/10
4/5
2016-04-25

returns

"most items only have a 14 day return policy and they charge you, my rug cost me $48 to return, and I only returned it because it was flawed (colors ran) and it didn't look anything like the picture. I think a longer return period and at least give you a credit towards your next purchase if we have to pay such large return shipping fees. I order a lot from here since I am a home stagers!"


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Verified Customer
Rating 10/10
5/5
2016-04-25

OMG

"Love the website and love the prices!"


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Verified Customer
Rating 10/10
5/5
2016-04-25

rug diva

"i have purchased from Rugs USA in the past and have always been pleased with the service and purchase"


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Verified Customer
Rating 10/10
5/5
2016-04-25

Radical Rugs!

"BEAUTIFUL rugs for a great price. Excellent and fast customer service. Love the live chat option"


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Verified Customer
Rating 10/10
5/5
2016-04-25

Please no required surveys!

"I just want to go online get my items and move along. Please no required surveys!"


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Verified Customer
Rating 10/10
5/5
2016-04-25

greatest deals

"amazing sales making buying rugs a no brainer"


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Verified Customer
Rating 10/10
5/5
2016-04-25

Huge assortment of snazzy rugs!

"Great rugs, great service, easy delivery!"


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,611 merchant members.