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Stores > Rugs USA

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  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.72/10 8.72/10
    Chance of future purchase: Rating 9.06/10 9.06/10
    Shipping & packaging: Rating 5.16/10 5.16/10
    Customer service: Rating 8.30/10 8.30/10
    Return/Replacement policy: Rating 1.94/10 1.94/10

28,696 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-19

"Always have wonderful choices and high quality!"


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Verified Customer
Rating 10/10
5/5
2016-07-19

So in love with RUSA

"I Love rugs USA and recommend it to all of my clients. I have a luxury furniture brand and appreciate the customer service as well as the quality of your rugs. I will certainly be returning from many purchases in the future and will continue recommending to family and friends! "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-07-19

Excellent products and service

"I have bought several rugs from Rugs USA and I have been very happy with my rugs and the great service. Thank you!"


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Verified Customer
Rating 8/10
4/5
2016-07-19

raggin on rugs

"Loved the rugs, but if I picked one and wanted to go back for more, it would not go back to where I left off. It went to the start and I had to go all through them again."


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Verified Customer
Rating 10/10
5/5
2016-07-19

"Ordering was pretty easy, great selection, hoping the delivery time is fast. "


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Verified Customer
Rating 8/10
4/5
2016-07-19

10% Off

"Signed up for the email list and was told we would get 10% off, didn't receive the code."


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Verified Customer
Rating 10/10
5/5
2016-07-19

"Can't wait for my new rug to arrive! "


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Verified Customer
Rating 10/10
5/5
2016-07-19

"Fantastic!! Can't wait to get my rug!!"


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Verified Customer
Rating 10/10
5/5
2016-07-19

"Price was great. Love the free shipping
"


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Verified Customer
Rating 10/10
5/5
2016-07-19

I wish they had the carpet that I wanted that went with the other one!!

"Prices are good. But they"


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Verified Customer
Rating 10/10
5/5
2016-07-19

Purchased!

"Can't wait to see it in person, but the photos are beautiful- and checking out with paypal was easy."


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Verified Customer
Rating 8/10
4/5
2016-07-19

good experience until i was forced to give a review

"The shopping experience was ok, rug selection is good, site layout and filters good. the check out macro for billing could be improved, i was forced to enter address for shipping and billing even though there is an option to select that they are the same. THEN the experience went down hill as i was forced to give a review."


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Verified Customer
Rating 10/10
5/5
2016-07-19

"Easy ordering! Free shipping is great!"


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Verified Customer
Rating 10/10
5/5
2016-07-19

"I am so happy with my experience purchasing a rug from RUGS USA. I cannot wait to see it in person."


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Verified Customer
Rating 10/10
5/5
2016-07-19

"great! very easy experience"


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