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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.94/10 7.94/10
    Chance of future purchase: Rating 7.24/10 7.24/10
    Shipping & packaging: Rating 7.43/10 7.43/10
    Customer service: Rating 5.88/10 5.88/10
    Return/Replacement policy: Rating 4.10/10 4.10/10

19,685 Customer Reviews

Rating 10/10
5/5
modified review posted

"The rug was as it looked in pictures and delivered within a few days!"


Rating 10/10
5/5
modified review posted

"I love the new rug. I ordered the berry color and it looks just like the picture. Great quality and fast delivery. "


Rating 4/10
2/5
modified review posted

"Very poor experience with RugsUSA. Ordered rug 1/6/15. It was supposed to ship within 7 days. I still haven't received it, as of 1/26. It is supposed to arrive tomorrow but I am skeptical. I would have give RugsUSA 1 star however I found the people who answer the customer service calls friendly and apologetic. "


Rating 10/10
5/5
modified review posted

"even though the rug wasnt as described rugsusa was able to help me with the return."


Rating 10/10
5/5
modified review posted

"Love the rugs. Delivery was fast. No problems."


Rating 10/10
5/5
modified review posted

"The rug was great, nice and thick with vibrant colors. Delivery was on-time and rug was wrapped well."


Rating 10/10
5/5
modified review posted

"Fast delivery! Very nice quality rug!"


Rating 10/10
5/5
modified review posted

"Fast shipping, great product at a great price!"


Rating 10/10
5/5
modified review posted

"The rugs are great and quick delivery!"


Rating 10/10
5/5
modified review posted

"I was absolutely happy with my purchase from Rugs USA. The rug I ordered is beautiful and MUCH cheaper than you could find anywhere else. I also love that they do free shipping over a certain amount, saving me even more money. I am already looking for another rug I might need from Rugs USA. The deals are great and the quality is great too! (Not to mention the free shipping that is actually fast!) "


Rating 2/10
1/5
modified review posted

"I never got my order, I guess it was backordered. Not sure if I was charged or not. Have to look on my side and make sure. Nightmare "


Rating 8/10
4/5
modified review posted

"The rug was thinner than I thought and not very stiff so it wrinkles a lot."


Rating 2/10
1/5
modified review posted

"I ordered a 7'7'' x 10'7'' rug and when it came it was not the correct size. I called customer service and they acted like they didn't believe me so I just said forget it. I will never order from RUGSUSA again... What a waste of time.... "


Rating 10/10
5/5
modified review posted

"Item was promptly shipped and delivered. I am very happy with the product!"


Rating 10/10
5/5
modified review posted

"Excellent rug at a great price. Quickly arrived."


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,909 merchant members.