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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.97/10 7.97/10
    Chance of future purchase: Rating 7.30/10 7.30/10
    Shipping & packaging: Rating 7.53/10 7.53/10
    Customer service: Rating 6.00/10 6.00/10
    Return/Replacement policy: Rating 4.38/10 4.38/10

20,201 Customer Reviews

Rating 8/10
4/5
modified review posted

"I was satisfied with Rugs USA customer service. Definitely not satisfy with the company my rug came from (KAS Oriental rugs) Buyers beware if your screen does not show correct color you will have a problem returning it. Try and look at different screens before you purchase.
"


Rating 2/10
1/5
modified review posted

"Received one 5x8 area rug that was absolutely filthy. They sent me a second, not quite as dirty but unacceptable.
"


Rating 8/10
4/5
modified review posted

"My experience was great for the second time! I am happy with the quality and quick shipping. My only request would be if the customer service rep could have a sample they could refer to for color. I called and was informed the rugs are not where they can be seen so they could not confirm the color which was different when I received it than on the website. "


Rating 10/10
5/5
modified review posted

"Love our new rug! It is exactly what we were looking for. "


Rating 10/10
5/5
modified review posted

"This was a very easy company to deal with. They were fast and efficient. "


Rating 10/10
5/5
modified review posted

"Love my rug! Loved the price, discount and quick shipping!! I want to order three more rugs for my house!"


Rating 10/10
5/5
modified review posted

"I am always very happy with Rugs USA. "


Rating 10/10
5/5
modified review posted

"I'm thrilled with my new rug!!!"


Rating 10/10
5/5
modified review posted

"The rug arrived quickly, was wrapped well and it was even nicer than I thought it would be. And, I got a fantastic deal using a promo code. RUgs USA has become my new go-to!"


Rating 10/10
5/5
modified review posted

"The order was delivered on time, packaging was top rate and my runner was exactly as pictured. I will definitely be ordering from this company in the future. Good quality, great price!"


Rating 10/10
5/5
modified review posted

"I love my rug. Delivered in just three days. "


Rating 4/10
2/5
modified review posted

"The rug is damaged and only 10% of the purchase price was refunded. We can use the rug but we won't have longevity with it."


Rating 10/10
5/5
modified review posted

"Quick and easy, arrived almost immediately."


Rating 10/10
5/5
modified review posted

"Awesome price and speedy delivery. Excellent quality rug."


Rating 10/10
5/5
modified review posted

"Great quality, beautiful color, quick delivery. "


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,883 merchant members.