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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.17/10 7.17/10
    Chance of future purchase: Rating 5.30/10 5.30/10
    Shipping & packaging: Rating 6.10/10 6.10/10
    Customer service: Rating 4.03/10 4.03/10
    Return/Replacement policy: Rating 2.01/10 2.01/10

17,913 Customer Reviews

Rating 10/10
5/5
modified review posted

"it was fun to buy the rug and was delivered on time. "


Rating 2/10
1/5
modified review posted

"Rugs USA charged me twice, incorrectly, for an order. They have yet to issue a refund. Their customer service has been slow to respond and completely unwilling to help me resolve the issue. The funds still aren't back in my account."


Rating 10/10
5/5
modified review posted

"Love our new rug. It's cushy and wonderful. It's better than I expected. "


Rating 10/10
5/5
modified review posted

"I loved the rug. The color was as real as the picture in your web site. It was easy to order and came. In a timely manner. Plus, I loved the bonus of free shipping.

Would I order from Rugs USA again? Absolutely!
"


Rating 10/10
5/5
modified review posted

"Excellent product and service. Totally recommended"


Rating 2/10
1/5
modified review posted

"I ordered my rug on Nov 2nd. When it was not shipped within 10 business days I called and was assured it would be shipped within 24 hours. After no rug at my house, I called again 3-4 days later and was once more ASSURED that the rug would be shipped by Monday Nov. 24th. The individual I spoke with on the phone was also appalled that my order had not been shipped. Come Monday, Nov. 24th - I was sent an email cancelling my order and telling me there was an error on your end and that I will not be getting the rug that I spent hours choosing. Major fail. I'll be letting all of my friends know. "


Rating 8/10
4/5
modified review posted

"I ordered 3 rugs on 11/3/2014, I received 1 thus far, then I noticed one was cancelled, I called customer service and they said it was no longer available and other rug would ship in 2 weeks. "


Rating 10/10
5/5
modified review posted

"Excellent price, came quickly and was wrapped well. The rug is just like the picture and I love it."


Rating 10/10
5/5
modified review posted

"Rugs were of good quality and delivery was very fast, I was very happy with my selections and the prices were fabulous!"


Rating 2/10
1/5
modified review posted

"Delivered a long rug. Correct rug out of stock. My first and last tine ordering with them"


Rating 2/10
1/5
modified review posted

"Rug arrived with very large stain the length of the rug. We need a replacement."


Rating 10/10
5/5
modified review posted

"happy with rug and purchase experience"


Rating 10/10
5/5
modified review posted

"Very nice rug at a great price, free shipping and arrived super fast! I was hesitant purchasing a large rug without seeing it in person, my expectations were exceeded. Ready to place another order. Thank you! "


Rating 10/10
5/5
modified review posted

"Rugs were as pictured, and were what I was looking for. Arrived promptly."


Rating 10/10
5/5
modified review posted

"Great service, great prices, and I love the rugs that we have ordered!"


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,912 merchant members.