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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.14/10 8.14/10
    Chance of future purchase: Rating 7.82/10 7.82/10
    Shipping & packaging: Rating 8.16/10 8.16/10
    Customer service: Rating 6.49/10 6.49/10
    Return/Replacement policy: Rating 5.12/10 5.12/10

21,386 Customer Reviews

Rating 10/10
5/5
modified review posted

"Loved my rug. Great quality and looks great"


Rating 10/10
5/5
modified review posted

"very nice looking rug!!!!!"


Rating 4/10
2/5
modified review posted

"my first order was great but the rug was too small. Re-ordered the same rug in a larger size and the quality is awful. It came picked and smelly :("


Rating 10/10
5/5
modified review posted

"Rugs for my new office were beautiful, delivered on time and customer service was excellent, answering all of my questions."


Rating 10/10
5/5
modified review posted

"This is my second purchase through rugs usa. I waited for this rug to go on sale, and it works great in my dinning room. "


Rating 10/10
5/5
modified review posted

"Great prices, excellent quality and quick service. "


Rating 10/10
5/5
modified review posted

"I was very satisfied with my first order from Rugs USA. My purchase was delivered in a timely manner and the area rug I ordered surpassed my expectations."


Rating 10/10
5/5
modified review posted

"Love the rugs and very.pleased with the purchase process!!"


Rating 10/10
5/5
modified review posted

"LOVE my rug, it will look perfect in my dining room."


Rating 2/10
1/5
modified review posted

"I still have no idea what is going on with my order I made 3 weeks ago. It keeps getting delayed."


Rating 2/10
1/5
modified review posted

"This is absolutely ridiculous. I have waited over a month for my rug and due to what UPS told me was a shitty labeling job by Rugs USA, the label fell off, my rug ended up in a "lost items" bin in Missouri, and now you're making me go through the whole process of placing a new order? This is after your customer service representative tried to place the blame on me and said I should have put the #14 apartment designation on the second address line, not the first, and that's what caused this fiasco. The fact Rugs USA tries to shift blame to the customer for a shortcoming on the company's fault is laughable, at best.

This is one of the worst customer service experiences I have ever had to face, and if it wasn't for the fact I have a housewarming part this weekend for which the rug is absolutely necessary, I would cancel my order.
"


Rating 10/10
5/5
modified review posted

"Quick shipping. The rug looks great!"


Rating 10/10
5/5
modified review posted

"Not only did our rug arrive in less than 36 hours, but it was in great condition and looked exactly like the photo...maybe even a little better. This is my second rug purchase from RugsUSA and I have not been disappointed. Fun and trendy rugs for an affordable price- definitely the way to go! "


Rating 10/10
5/5
modified review posted

"Service was very good and I am very satified with the rug.
"


Rating 10/10
5/5
modified review posted

"Very nice quality rug! Love it!"


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,858 merchant members.