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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.98/10 6.98/10
    Chance of future purchase: Rating 5.52/10 5.52/10
    Shipping & packaging: Rating 6.20/10 6.20/10
    Customer service: Rating 3.91/10 3.91/10
    Return/Replacement policy: Rating 2.66/10 2.66/10

15,789 Customer Reviews

Rating 10/10
5/5
modified review posted

"faster than expected delivery"


Rating 8/10
4/5
modified review posted

"I loved the service and price from rugs.com. Just not sure if the advertised indoor/outdoor rug is going to make it thru many rain storms. It takes a long time to dry out.
"


Rating 10/10
5/5
modified review posted

"Very easy to order- products were great --- delivery quick-
Best of all --GOOD PRICES !!!
"


Rating 10/10
5/5
modified review posted

"I am pleased to say that the quality of these rugs (ordered 2) were excellent, the color just what I wanted and the promptness it was delivered. I could not have asked for anything better; I would gladly recommend Rugs USA to my friends and relatives.

Many, many thanks!

Fanny Marte
"


Rating 10/10
5/5
modified review posted

"Purchasing on this site was easy, secure, and quick. Loved the rug too!"


Rating 10/10
5/5
modified review posted

"easy shopping, rugs well represented online, quick shipping"


Rating 10/10
5/5
modified review posted

"I have used rugs USA many times and have never been disappointed!"


Rating 8/10
4/5
modified review posted

"I'm happy with the rug for the price, but I had ordered 2-3 weeks out before we moved so we could put it down before our bed, mattress, furniture, etc. in our new house and the rug didn't come until we had already moved in. I was a little disappointed as it made for a lot more work and I thought I'd have the rug in two weeks. I wish my order confirmation had said it would be 8-10 before rug shipped. Outside of that, enjoying the rug! "


Rating 10/10
5/5
modified review posted

"My order came fast and item was what I expected!!"


Rating 10/10
5/5
modified review posted

"Purchasing my rug was super easy and I am very happy with my rug"


Rating 10/10
5/5
modified review posted

"Shipping is super fast, I love my new rug "


Rating 10/10
5/5
modified review posted

"The rug is more beautiful than the picture shows! "


Rating 10/10
5/5
modified review posted

"It was a good experience."


Rating 6/10
3/5
modified review posted

"Having to request an RA number, which took 25 minutes, for a return and than forward a tracking number once the item is shipped is cumbersome, compared to West Elm. I will not purchase from your site again due the return process.

The rugs itself is a quality good, just not a nice room compliment.

"


Rating 8/10
4/5
modified review posted

"The ordering process was smooth and the rug was delivered in a timely manner. I have yet to look at the rug because I've been away but hopefully it is as the picture showed and the quality is good like previous reviews mentioned. "


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,849 merchant members.