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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA Rugs USA Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.14/10 8.14/10
    Chance of future purchase: Rating 7.84/10 7.84/10
    Shipping & packaging: Rating 8.13/10 8.13/10
    Customer service: Rating 6.65/10 6.65/10
    Return/Replacement policy: Rating 5.39/10 5.39/10

20,783 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fast delivery, great value"


Rating 10/10
5/5
modified review posted

"The rug arrived as expected (looks, condition, size, etc.). It has unfolded nicely and the original stench is quickly fading. "


Rating 2/10
1/5
modified review posted

"The rug was received with a defect. I wanted to return it and re-order as I really liked the rug. After repeatedly requesting service, I still have no authorization to return. Very dissatisfied at this point. "


Rating 10/10
5/5
modified review posted

"Shipping was very fast, rug was well protected with good packing, and the rug looks great. Since this is my second purchase of this jute rug from Rugs USA I know it will last!"


Rating 10/10
5/5
modified review posted

"loves the rug, true to color, and adds the perfect pop of color to your living room"


Rating 10/10
5/5
modified review posted

"The rug was delivered before I expected and the quality was excellent!"


Rating 4/10
2/5
modified review posted

"I purchased 2 large royal blue outdoor rugs. They arrived on 2 separate days. The first one to arrive, was the correct color, but when I received the 2nd one, it was taupe and cream. I put in for a return 3 days ago, and have yet to receive a RGA to return the rug. The ordering process went through fine, but having issues regarding the return."


Rating 8/10
4/5
modified review posted

"Only problem was a snag on the border of the rug that was about 3 inches. I was able to put it under a chair. Thought it would be too much of a hassle to return for that little piece. Otherwise pretty satisfied. "


Rating 10/10
5/5
modified review posted

"Quick delivery and the rugs looked even better than they did online (I bought 3)."


Rating 2/10
1/5
modified review posted

"Trying to return this rug is a nightmare!!! You have to jump through hoops just to get the return. I requested the return and never got an answer, I finally called and they told me they sent an email and what needed to be done. The girl was really rude. I asked her to send me the email again, she did but it was a totally different email. I mailed it off today and at this moment, I still don't have an email in response with the pictures I sent them. I better get my money back and the shipping too!!!!"


Rating 10/10
5/5
modified review posted

"Product described and ordered was the product delivered. Great quality and timely delivery. I will order from Rugs USA again. "


Rating 10/10
5/5
modified review posted

"The rug I had ordered was on backorder (which I knew and was totally fine with) but to my surprise, it was delivered almost two weeks early!! I received the rug just 4 days after I ordered it! I felt really bad for the UPS delivery guy, because he delivered it when we had just gotten about 8 inches of snow and since I wasn't expecting anything to be delivered, I had not gotten around to shoveling. Whoops. But I absolutely LOVE the rug and could not have been more pleased!"


Rating 10/10
5/5
modified review posted

"Shipment was quick and the rug is quality. Thank you!"


Rating 10/10
5/5
modified review posted

"Absolutely fantastic customer service - I ordered 12 rugs during a super sale and easily returned about 7 of them. "


Rating 2/10
1/5
modified review posted

"They did not fulfill the order. After spending hours scouring the site for the perfect rug my order was cancelled when they could not fulfill the order due to a website glitch in inventory. They did not provide any alternatives similar to the rug I purchased or offer a discount on a future purchase. "


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,840 merchant members.