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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.92/10 6.92/10
    Chance of future purchase: Rating 5.32/10 5.32/10
    Shipping & packaging: Rating 6.09/10 6.09/10
    Customer service: Rating 3.83/10 3.83/10
    Return/Replacement policy: Rating 2.23/10 2.23/10

16,162 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excellent service!!! The rug was EXACTLY as pictured. Very nice quality! Delivered promptly!! Extremely happy with my new rug!"


Rating 2/10
1/5
modified review posted

"The rug we ordered was not in the warehouse. It took RUGSUSA weeks to let us know this. We've purchased from rugs from them several times before and never had a problem until now."


Rating 10/10
5/5
modified review posted

"Love the rug- great quality, looks beautiful, and speedy delivery."


Rating 10/10
5/5
modified review posted

"Fast shipping, great product!"


Rating 10/10
5/5
modified review posted

"The rug was beautiful, and was delivered in a timely fashion. It is easy to clean, and I would say the color was a little bit darker than what was pictured. BUT, that was what I was hoping for! Rugs USA made the whole process very easy, and I would order again. Also...couldn't beat the price...80% off!"


Rating 2/10
1/5
modified review posted

"Issues I faced:
1. Received wrong item.
2. Customer service does not answer the phone.
3. Item was returned to the vendor but refund is not yet received after 3 working days.
"


Rating 10/10
5/5
modified review posted

"Love you guys! Can't get rugs anywhere cheaper and the shipping is fast and free"


Rating 10/10
5/5
modified review posted

"Rug arrived quickly and was just as pictured. Love it. Will definitely order from them again. "


Rating 10/10
5/5
modified review posted

"Ordered the rug for my mom's living room. It worked perfectly in size and color. She was delighted in style, price and speedy service. Just beautiful and transformed her living room."


Rating 10/10
5/5
modified review posted

"Great rug that looks great in the room, delivered promptly. "


Rating 10/10
5/5
modified review posted

"This was my second rug from Rugs USA. As before, the service was prompt, the quality of the product is high, and the discount was amazing."


Rating 2/10
1/5
modified review posted

"The rug I received was damaged (not in shipping - it has a 12" hole with no damage to the outside) and customer service has given me the only option of sending it back at my own expense and reordering. The rug is beautiful but so so so so so disappointed with their customer service. I get paying to return something that I don't want .. But to be treated so poorly over a rug that has a large hole... Unbelievable. "


Rating 2/10
1/5
modified review posted

"One of our two rugs arrived in a completely different color than described and pictured on their site. It's dark blue, not "cream" as described. I left a bad review on their site about this rug 1-2 weeks ago and they have still not published the review for other shoppers to see.

Our second rug just shipped 4-5 weeks after ordering. It has not arrived yet, but we are rather pessimistic that it will look at all like pictured/described on their site.
"


Rating 10/10
5/5
modified review posted

"Great service, great price, pretty rug!"


Rating 2/10
1/5
modified review posted

"The rug I ordered ended up not being the correct size (my fault) so I decided to return it. I paid for an electronic return label 8 days ago and have still yet to receive it. I emailed head office after four days and they told me to keep waiting. It says that they take 1-4 days to receive an electronic return label and I'm on day 8.
Please help
Kim
"


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Rugs USA is a merchant member
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