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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.83/10 6.83/10
    Chance of future purchase: Rating 5.30/10 5.30/10
    Shipping & packaging: Rating 6.07/10 6.07/10
    Customer service: Rating 3.89/10 3.89/10
    Return/Replacement policy: Rating 2.70/10 2.70/10

15,549 Customer Reviews

Rating 10/10
5/5
modified review posted

"Rug looks great, sale price was terrific and the rug was delivered on time as promised."


Rating 8/10
4/5
modified review posted

"Carpet arrived in a timely manner but had a couple dirt stains on it. Still unable to completely get them out. That is disappointing. "


Rating 10/10
5/5
modified review posted

"Nice rugs. If you make me type more than that, all I'm going to do is say, NICE RUGS."


Rating 8/10
4/5
modified review posted

"The rug is beautiful! It is exactly like the pictures and a great bargain for a hand looped wool rug! I would do it again! The only minor detail is when you look up close there are some small gaps in some areas, but from sitting on a couch looking down you don't see them and I think once we use the rug it will all blend together. :)"


Rating 10/10
5/5
modified review posted

"Shipped quickly!! Looks great!! Durable! High pile"


Rating 10/10
5/5
modified review posted

"I really like the rug(s)."


Rating 10/10
5/5
modified review posted

"Product was exactly as shown and described. Great quality"


Rating 10/10
5/5
modified review posted

"I have shopped at RugsUsa both for myself and for my clients and have always had excellent experiences. The items are exactly as described, the pricing very reasonable, and the items are shipped quickly. Can't ask for much more!"


Rating 10/10
5/5
modified review posted

"Rug came quickly and was as pictured. Beautiful and looks great in the space!"


Rating 10/10
5/5
modified review posted

"delivered in a very timely manner"


Rating 8/10
4/5
modified review posted

"Rug is great and was delivered quickly however terrible quality of rug pad. That was disappointing. "


Rating 2/10
1/5
modified review posted

"Within 30 min of placing my order I cancelled it. I rec'd email saying it would take a few days. Then 2 1/2 weeks later it said it was shipped! I called again and had to refuse delivery and I'm still waiting for my credit"


Rating 8/10
4/5
modified review posted

"Rug is nice delivery fine. Color is gray and expected more beige. Rug is pretty scratchy and not best wool quality - thought I was getting a super bargain but now price seems about right. Overall pretty good and I'm happy"


Rating 8/10
4/5
modified review posted

"great shipping and customer service. my only concern was that one of my rugs didn't quite look like i had expected it to but it's still nice."


Rating 2/10
1/5
modified review posted

"I ordered 2 rugs and then a week later without explanation I got an email stating both purchases were being canceled, I then had to wait and am still waiting for my refund. I will never order again from rugsusa nor will I recommend anyone to order from them."


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Rugs USA is a merchant member
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