We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.94/10 6.94/10
    Chance of future purchase: Rating 5.28/10 5.28/10
    Shipping & packaging: Rating 6.03/10 6.03/10
    Customer service: Rating 3.85/10 3.85/10
    Return/Replacement policy: Rating 2.35/10 2.35/10

16,620 Customer Reviews

Rating 4/10
2/5
modified review posted

"I ordered my rug on Sept 6, but it didn't ship until Sept 26. A little longer than I think anyone would expect. When I called I was told the item was on back order, which is the reason it took so long to ship. A little communication would have gone a long way to making this customer a little more satisfied. Besides the fact that I paid for the order on the 6th (which is annoying when you don't have the product). I have yet to test the quality of the product (because it's still not scheduled to be here until next week). Disappointed. "


Rating 10/10
5/5
modified review posted

"Love it! Great run and soft."


Rating 10/10
5/5
modified review posted

"Very happy with purchase and delivered in a timely manner! Thank you!"


Rating 10/10
5/5
modified review posted

"Beautiful selection and quick service!!!! Fair pricing, too!!"


Rating 8/10
4/5
modified review posted

"Love the rug but I ordered light gray and it was light blue. I should have read the reviews before ordering bc there were other comments about the color. Other than that the rug is great!"


Rating 10/10
5/5
modified review posted

"Great price. Website is extremely user- friendly. Fast delivery and a beautiful rug. There is nothing better!"


Rating 10/10
5/5
modified review posted

"Great rug, great price, speedy delivery "


Rating 2/10
1/5
modified review posted

"Ordered a rug and pad for my college daughter on Sept 5. The pad was delivered within a week. On Sept 20, contacted RugsUSA about non-appearance of rug. Within a couple of days, they realized that they didn't have the rug and cancelled the order. It was just cancelled with no recourse. I'm very disappointed with the way this company does business."


Rating 10/10
5/5
modified review posted

"Quick delivery, nice product"


Rating 2/10
1/5
modified review posted

"Very very slow in response (still waiting...) and NO response actually after three contact attempt. Cancelled my part of my order, but didn't refund the sales tax."


Rating 10/10
5/5
modified review posted

"The rug was delivered in a timely fashion, it is of high quality, and I got a great deal on it (80% off). Although I don't think I'll need anymore rugs for my home now, RugsUSA will be the first place I look for a rug when we buy a larger home in 2016, because the range of rugs available along with the quality and price is absolutely unmatchable. "


Rating 10/10
5/5
modified review posted

"Rug was delivered quickly and undamaged."


Rating 10/10
5/5
modified review posted

"carpet was exactly what I ordered, very soft and exceeded my expectations"


Rating 10/10
5/5
modified review posted

"Easy peasy! Quick response . Thank you. I'll return ."


Rating 10/10
5/5
modified review posted

"Beautiful rug for a great price!"


Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,844 merchant members.