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RatingsRating
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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.06/10 7.06/10
    Chance of future purchase: Rating 5.34/10 5.34/10
    Shipping & packaging: Rating 6.01/10 6.01/10
    Customer service: Rating 3.90/10 3.90/10
    Return/Replacement policy: Rating 2.56/10 2.56/10

16,964 Customer Reviews

Rating 2/10
1/5
modified review posted

"The rug came stained and dirty in the bottom. It looked like a used rug. Disgusting. I need this returned or exchanged ASAP. Thanks."


Rating 10/10
5/5
modified review posted

"Really happy and amazing value! "


Rating 10/10
5/5
modified review posted

"I was very satisfied with rug. It matched my room perfectly, which is great since it's often difficult to do with online purchases."


Rating 2/10
1/5
modified review posted

"waited over 3 weeks..Never got my rug sooo I had to call and cancel the order...

"


Rating 10/10
5/5
modified review posted

"Thank you for sending me my new beautiful rug! Your service was great and I love the quality of the product"


Rating 4/10
2/5
modified review posted

"THE RUG SMELLED A BIT MUSTY & A FEW PIECES WERE STICKING ABOVE THE OTHERS. PRICE WAS OK, SO I TRIMMED THEM BACK & SOME FEBREEZE & SUN TOOK AWAY THE ODOR."


Rating 4/10
2/5
modified review posted

"The rug we received had some defect in the shape/cut. It was definitely not of good quality or appearance we expected. We are not pleased with the purchase. I'm not sure if we want to do business with your company again."


Rating 4/10
2/5
modified review posted

"I was slightly dis satisfied because my order was put on back order and no one bothered to call or email me letting me know that. I found out when I called to check on my order because I nevER received it. Now I just received an email stating that my order was cancelled but with no explanation. Thank you. "


Rating 10/10
5/5
modified review posted

"Quick shipping, great price and high quality product."


Rating 10/10
5/5
modified review posted

"I love my rug !! Great quality, super fast shipping, and great price !!! "


Rating 10/10
5/5
modified review posted

"Good prices and quick delivery!"


Rating 10/10
5/5
modified review posted

"Easy ordering, well-priced and delivered on time."


Rating 8/10
4/5
modified review posted

"Overall the Rug is beautiful and arrived quickly! There are minor flaws but I suspect that would be the case with any synthetic rug: snags easily and quickly, very thin and lightweight, and somewhat excessive fuzzballs. I don;t have much faith that this rug will last a long time, but other than that, the colors are just as advertised and the rug as a whole is very beautiful. "


Rating 10/10
5/5
modified review posted

"The quality of the rug exceeded my expectation."


Rating 10/10
5/5
modified review posted

"Very satisfied and will buy again!"


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