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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.34/10 7.34/10
    Chance of future purchase: Rating 5.75/10 5.75/10
    Shipping & packaging: Rating 6.47/10 6.47/10
    Customer service: Rating 4.39/10 4.39/10
    Return/Replacement policy: Rating 2.70/10 2.70/10

18,350 Customer Reviews

Rating 10/10
5/5
modified review posted

"The rug I chose oneline was exactly what I received, and I received it in a timely manner. Looks great!!"


Rating 10/10
5/5
modified review posted

"Love the rug. Brightens up the room
"


Rating 10/10
5/5
modified review posted

"Rug came very promptly, colors were accurate to those depicted online and it was a good quality rug at a great price."


Rating 2/10
1/5
modified review posted

"I have received 2 feedback surveys since I ordered rugs a month ago....but still haven't received the rugs! AND it is impossible to get a hold of customer service!!!! Will not buy from them again! !!!!!!!"


Rating 2/10
1/5
modified review posted

"Only received one rug. That one is very poor quality as you can't lightly vaccum or let dogs on as their nails made pulls on it. I Called 3 times after a 3 week wait on second rug and got no customer service and no rug. I ended up asking for refund on second rug and had to wait over a week for it to come back on credit card. "


Rating 10/10
5/5
modified review posted

"I was very impressed with the quality and weight of the rugs. The zebra rug isn't exactly white like I was hoping but compared to others I've ordered, it was the closest to white I'd found. It's more of an off white or light cream color. It's wool and is still shedding but is less and less when I vacuum. I'll definitely order from RugsUSA again.
I had read negative reviews on the shipping time but wait was very reasonable.
"


Rating 10/10
5/5
modified review posted

"Fast and efficient service!! Product was as described and beautiful!!"


Rating 10/10
5/5
modified review posted

"Perfectly packed and in perfect condition. thanks"


Rating 10/10
5/5
modified review posted

"Great rug, great price, and very fast shipping. Very happy."


Rating 10/10
5/5
modified review posted

"Beautiful rug at an incredible price! Reasonable shipping time. It looks great!"


Rating 10/10
5/5
modified review posted

"The quality was excellent for such a reasonably priced rug! We love the colors and plushness."


Rating 10/10
5/5
modified review posted

"Very happy with the product!"


Rating 10/10
5/5
modified review posted

"We are very happy with the rug. We would shop here again."


Rating 10/10
5/5
modified review posted

"rug came so fast that I was surprised and the rug was perfect!
Go Rugusa
"


Rating 2/10
1/5
modified review posted

"Have not received rug yet although order placed on 11/24/14. What's taking so long?"


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Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,921 merchant members.