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"I ordered two rugs and the first one came right away I was so pleased. However, the second rug which was ordered at the same time as the first took weeks apron weeks, finally when I called to see when my rug would be in they told me they didn't know what happened as there are plenty in stock but this rug was never processed for delivery. So it is still sitting in the warehouse and I am patiently waiting for an update, tracking number, anything letting me know that the rug I paid for is finally going to be shipped out. If it weren't for this small mishap I would have marked Very satisfied. "
"long time between order and delivery"
"Rug looked just as I anticipated from the website and delivered in two days I was happily surprised and absolutely satisfied. "
"Rug was delivered promptly and was of ok quality for the price"
"I got my order super fast, it was even better quality than I expected. They even gave me a partial refund after the rug I ordered went on sale the day after I ordered it. I will order ALL my rugs from here!! "
"I ordered four carpets fromn Rugs USA. The first one we received was exactly what we wanted, and very pleased! The next two looked very different than they did on the website - I know it says colors can look slighlty different online than they do in reality, but there were significant differences - so we had to ship back both, and because of our dissatisfaction, we actually canceled the fourth carpet."
"Horrific return policy, colors shown and described on website are not accurate in person and they make you pay return fees in excess of $100. Would never recommend or use again!!!"
"Item arrived in a timely manner and was just what I was looking for. This is the second time our business has ordered from here. "
"The rug is lovely! My daughter loves it."
"This is the second rug I've purchased from rugsusa.com. The prices are great and options seem endless. "
"Received the rug shortly after ordering it. It fits perfectly with my décor and am very satisfied with it."
"The rug was exactly as pictured on the screen and as promised in previous reviews. Based on the reviews, I also expected a lot of shedding but was still surprised by the amount. Regardless, the rug is fluffy, thick and of fantastic quality. I was, however, unhappy with the customer service. I ordered on the 22nd of Jan and was happy to take advantage of a sale price combined with a coupon code. I received a confirmation email and then waited. On the 27th I received another email letting me know my order was completed and shipped; this email included a tracking number. And then I waited and waited some more. I checked the tracking number every day for a WEEK until I finally called on the following Monday (the 3rd) to find out what was going on. The tracking showed the item hadn't been picked up for shipping yet. I do not exaggerate when I tell you I was on HOLD for 45 minutes; the customer service rep put me on hold for about 22 of those minutes. The verdict was that the floor supervisor didn't have an answer but I would receive a call back with an explanation. My rug finally shipped 2 days later but I'm still waiting for that phone call..."
"While the rug took a bit to arrive, it looks great in the room.Thanks so much."
"Ordered rug that was delivered promptly but was very visibly defective.Threads were sticking out. Rugsusa agreed to take it back but asked that I take pictures of defect. Had to take pictures, rewrap rug, get return code and take to UPS and pay 33 dollars ourselves. There is a chance we will be reimbursed but have not heard. If it were my error I would not be writing this. Very disappointing. Should have given us a return label and at least picked it up!!"
"The Most Beautiful Rugs delivered to my doorstep!"
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