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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.02/10 7.02/10
    Chance of future purchase: Rating 5.86/10 5.86/10
    Shipping & packaging: Rating 6.69/10 6.69/10
    Customer service: Rating 4.04/10 4.04/10
    Return/Replacement policy: Rating 2.98/10 2.98/10

22,711 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2015-07-26

"Great product, quick delivery"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Customer service was so helpful in fixing an issue and my rug showed up in 2 days!!!"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"The rug was even prettier in person and even though it was on backorder I got it sooner than expected! Very happy!!!!"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"easy to order and fast delivery."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Prompt service. Beautiful, quality rug at a great price. Highly recommend."


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Verified Customer
Rating 8/10
4/5
2015-07-26

"I love the quality rugs and didn't expect that much quality for the great price. My only problem was the delivery and tracking. Rugs and pads are shipped separately and one was returned because it didn't have my apartment #.
I will order again when I'm ready for a new rug---beautiful designs to choose from!!"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"The round jute rug I bought looks perfect under my round dining table. It really ties the room together. And great price!"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"rug has been placed in the guest room. Looks great, seems durable, quick delivery"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"On time, product is high quality. Just what I ordered. Customer service is great."


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Verified Customer
Rating 4/10
2/5
2015-07-26

"I purchased a rug on July 4th and after several weeks and checking the status multiple times I received an email informing me that the rug was actually out of stock and they had processed the charge before updating the web page... and then took even longer to refund my money... funny how it takes a day to come out of my bank but much longer to be returned. I would honestly be hesitant to trust that any rug I order would be in stock. "


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Rugs were delivered quickly and look great! I would definitely order from Rugs USA again. "


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Great quality rugs! Also delivery was super fast, had them within the week of ordering for the 4th of july sale. "


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Verified Customer
Rating 2/10
1/5
2015-07-25

"Worst experience I have ever had with a company. Rugs USA states you will receive an email response by the next business day but many of my emails went unanswered regarding a damaged order issue I had. I will never shop with this company again! "


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Verified Customer
Rating 10/10
5/5
2015-07-25

"My experience with RugsUSA was amazing. I was skeptical buying from the website for my first time but I'm glad I did. My rug was shipped in a timely manner and packaged very well. My rug was more beautiful in person than in the pictures. I do not know how well it will hold up with heavy traffic because I have only had it for a couple of weeks. Thank you Rugs USA for a great product at even better price! "


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Verified Customer
Rating 4/10
2/5
2015-07-25

"The seller processed our order, then told us one of the rugs were back ordered. They seem to have some serious weaknesses in their fulfillment process. Now I have two matching rugs and may or may not get the third."


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