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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rugs USA

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 8 Santa Fe Way
    • Contact: info@rugsusa.com
    • Phone: 609-447-4515
    • Customer Support: 609-447-4515
    • Business Hours: Monday through Friday 9:00 am-6:00 pm EST. Saturdays 10:00 am - 5:00 pm.
    • Fax: 800-681-8138

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.06/10 8.06/10
    Chance of future purchase: Rating 7.84/10 7.84/10
    Shipping & packaging: Rating 8.21/10 8.21/10
    Customer service: Rating 6.62/10 6.62/10
    Return/Replacement policy: Rating 5.33/10 5.33/10

21,741 Customer Reviews

Rating 10/10
5/5
modified review posted

"Perfect for a trade show!"


Rating 6/10
3/5
modified review posted

"The service was fine, but the product looked very different from the picture on the website."


Rating 10/10
5/5
modified review posted

"Pleasantly surprised with the quality and very reasonable price ????"


Rating 2/10
1/5
modified review posted

"two weeks after sending me an email saying that my rug had shipped, I received a notice that the rug was out of stock and that i would not receive it"


Rating 10/10
5/5
modified review posted

"Very happy with my purchase"


Rating 10/10
5/5
modified review posted

"the product was purchased by us and our daughter, we feel that we rec'd a good price and quality."


Rating 10/10
5/5
modified review posted

"Quick delivery, great price, beautiful rug. "


Rating 10/10
5/5
modified review posted

"Beautiful rug and great service. "


Rating 10/10
5/5
modified review posted

"My rug was shipped very quickly, AND I LOVE IT! Its so beautiful."


Rating 2/10
1/5
modified review posted

"I will never again shop at Rugs USA. They are a terrible company. They take orders that they know they cannot fulfill charge your card and then make you wait 10 days for a refund. On another order they shiped the wrong products because what we orders was out of stock. Their customer service person is disinterested and rude. DO NOT BUY from Rugs USA they are shady. "


Rating 10/10
5/5
modified review posted

"The rug is very thick and plush. It is not a true white color but more of a yellowish undertone which I don't mind. I love this rug and its so versatile it can go with many difference house decor colors. The quality is really nice as well. "


Rating 10/10
5/5
modified review posted

"Delivery was fast and the rug is exactly what we expected! "


Rating 10/10
5/5
modified review posted

"I love the rug ! It brightens my house and cleans up great. Thankyou Rugs USA!!"


Rating 10/10
5/5
modified review posted

"great shipping, beautiful rug."


Rating 10/10
5/5
modified review posted

"Order was delivered promptly, and the rug was exactly as pictured and described. Rugs USA has an enormous selection and is my go to store for area rugs."


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Rugs USA is a Merchant Member! Learn more

Rugs USA is a merchant member
Rugs USA participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,838 merchant members.