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Full Rating Profile
  • RockAuto.com
    • Address: 6680 Odana RoadMadison, WI
    • Contact: service@rockauto.com
    • Phone: 608-661-1376
    • Customer Support: 866-762-5288
    • Business Hours: 7am to 9pm Monday - Friday8am to 4pm Saturday & Sunday(Central Time)
    • Fax: 608-836-5694

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.19/10 5.19/10
    Chance of future purchase: Rating 2.11/10 2.11/10
    Shipping & packaging: Rating 2.86/10 2.86/10
    Customer service: Rating 1.35/10 1.35/10
    Return/Replacement policy: Rating 1.22/10 1.22/10

4,499 Customer Reviews

Rating 2/10

"I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an email from rockauto confirming a Feb 18th delivery. I did not receive my part today Feb 18th. I called rockauto I spoke with customer service supervisor Adam. Adam advised me he would not refund the money and he assured me that he made the decision on behalf of rock auto and assured me there was no one else I could speak with. He refused to refund the shipping and hung up the phone . I wasn't even upset about not receiving my part I just asked for a refund on the expidited shipping. I would strongly reconsider buying anything from this company"

This review was modified by Jb213213 on February 18 2015 05:21:09 PM

Rating 2/10

Ordered a fuel pump for a 2001 Chevy S10 4.6L PU. The information on their site was very vague. So I called to verify if it would work. The customer service rep told me it would fit this truck. He said if the computer says it fits then it will fit. After removing the fuel pump i could see that it's not even close. I had to use their new flex hose since i cut the old one off. So now they won't give me a refund for using their flex hose. So it's either the the truck owner can't drive her truck or I can't get a refund. Couldn't they work with me to not loose a customer. Guess not. Never buy from rock auto again. I'm setting up my own repair shop and was going to purchase $1000 in tools and supplies. Not now.

Rating 10/10

"ordered rear wheel hub assy. for a 2008 Suzuki sx4,came two days later.Unit fit and performed great. Very satisfied "

Rating 2/10

"Poor customer service! Poorly listed part parameters! Unwilling to fix the situation in order to keep a customer.
Parts were poorly packaged causing damage

Rating 2/10

"I ordered 4 parts for my vehicle on 2/3/15.recieved 2 of the parts.customer service calls on 2/8/15 ,said they screwed up and never shipped the other 2 parts out. She then said warehouse would ship them out as soon as possible and i should get them in 5 days. I proceeded to ask if i would be getting faster shipping or a discount since they obviously screwed up and i needed the parts. All i got was attitude and rudeness and they said all i can do is cancel the order ,and they could care less. I said they were about to lose a customer,they said thats fine. Ive used this company before,but now that ive used there customer service ill never use them again!"

This review was modified by sirhcmi on February 08 2015 01:33:01 PM

Rating 10/10

"I have to say, I am absolutely SHOCKED at some of the negative reviews on here for rockauto.com!!! Virtually all of my friends & family (and myself) have turned to rock auto for years!! I personally have ordered SEVERAL parts for multiple different vehicles from them, and I have NEVER had a single bad experience! The parts are ALWAYS a fraction of the cost of anywhere else. I will say that sometimes the shipping can be a little on the high side, but you WILL save hundreds on the bottom line! While the shipping may not always be the cheapest, it is very fast. I ordered a fuel pump this past Tuesday, and received it yesterday (Friday). Instead of paying OVER $300 at any of the local parts stores, I got the EXACT same pump (same brand, same warranty) for $67 plus $13 shipping! Over the years, I've definitely saved a couple grand, and I will continue to save for as long as they're site is open. I suspect some of the "haters" are people who simply did not know what they were doing & ordered the incorrect parts and just expected Rock Auto to eat any costs......"

This review was modified by brokenrob78 on February 07 2015 09:52:42 PM

Rating 2/10

"I purchased BMW Beck and Arnley fuel injector. Good price and super fast shipping. I installed the item right away as it is my only car took about 2 hrs. After all installation was completed I noticed that the new injector was leaking. It was not from the seals but from the body itself. I contacted the service and it happened to be a defective unit so they shipped me a new one. Week later still without a vehicle I received the replacement part in. I was excited that I will be finally ready to drive out my car I installed the part and again it is leaking in the same specific location. I give up with this company I have decided to go with Bavauto whom I have dealt with and did not have as much problems as with Rock auto parts. "

Rating 2/10

"Low quality Products – leaves my wife and kids stranded on the freeway.

I purchased radiator hoses from Rock Auto. The top hose ruptured within a few months. I was on the road on a business trip when I received a call saying the vehicle was overheating. My wife had to go to the closest mechanic in the area she was at and get the hose replaced. Just fortunate this was able to get done without ruining the engine.

Rock Auto “customer service” did not care about the situation, never asked about how things went with my wife and kids, never apologized for having a problem.

Wanted me to purchase a new part and then return the defective one – this after I informed them that I had to get the part replaced already at a mechanic’s.

They provide low quality parts, no customer service, do not listen to the customer at all and can only operate within the confines of company protocol to make $$.

I will never order from them again. Better to pay a little more for a part at the local auto store so there is something and someone who cares standing behind your hard earned money.

Buyer beware for sure – don’t purchase products at Rock Auto and roll the dice of leaving your wife and kids stranded on the freeway. My family’s health, safety and peace of mind is far more important than saving a few bucks with Rock Auto.

This review was modified by Mrf72 on February 03 2015 10:40:31 PM

Rating 2/10


This review was modified by DSHAW9595 on February 03 2015 11:30:23 AM

Rating 6/10

"Ordered rear brake rotors for my BMW. Selected Bendix "premium" rotors as Bendix is a long-time respected name in brakes. The order was received very quickly.
Upon opening the box the words "Made in China" struck me. There's no way I'm gonna put Chinese-made "stuff" on my BMW.
Rock Auto's web site made no mention these were made in China. They accepted my request to return the rotors, but will charge me the return shipping as well as original shipping: total cost of over $20.
Disappointed in their web site labeling and their charges for return shipping. They could have at least split the shipping but made no effort to please this long-time customer. (10 years a customer)

This review was modified by jar631 on January 29 2015 09:15:12 AM

Rating 2/10

"Absolutely the worst customer service ever, promised the part the next day, sent an email saying it would be here the next day, then it didnt show up. Paid $51 for it to be here. Refused to even think about giving me a refund, Matt was very belligerent, and insulted my intelligence, and was overall insulting. Will never again by a part from them."

This review was modified by glemaire on January 29 2015 08:30:22 AM

Rating 2/10

"I bought the hood. They sent me it with defect and didn't return money."

Rating 2/10

"Rock Auto used to be a great company to order from. They went down hill.. I ordered 4 O2 sensors from them based upon their catalog. The 2 front would not fit, wrong fittings, 2 rear ones were defective. Went to local parts store picked up the replacements, sent the others back and of course i had to pay the $7 shipping, and still haven't received the refund"

This review was modified by SouthernMale on January 25 2015 10:55:21 AM

Rating 10/10

"Every order has been correctly filled and shipped expediently."

This review was modified by deere4840 on January 22 2015 02:06:42 PM

Rating 4/10

"I have been a loyal customer with RA for 6 years & thought they were the cat's meow and converted countless friends to purchasing from them as well. Recently I have had 3 separate errors out of my past 8 orders. Each time it's a small issue like an oil or air filter not fitting my car even though I order from the fit guide accordingly. RA customer service is friendly and will take it back but frankly, I am tired of paying for shipping to buy it only to hassle with returns (print shipping label and drop off at Fedex or UPS) to get $5 OR $10 refunded). They only pay the return shipping. It's not worth the time or effort. True customer service would just take care of it if the fault is theirs. Especially when a loyal customer (as could been seen in my account purchase history) emails and politely asks them what they can do for me after expressing my dissatisfaction after the 3rd error.

You will find the same parts at same or (sometimes better) prices on eBay where the seller is usually more concerned with the buyer's satisfaction as negative feedback risk carries some weight.

This review was modified by Vancouverite on January 10 2015 02:35:58 PM

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