We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
RatingsRating
Full Rating Profile
  • RockAuto.com
    • Address: 6680 Odana RoadMadison, WI
    • Contact: service@rockauto.com
    • Phone: 608-661-1376
    • Customer Support: 866-762-5288
    • Business Hours: 7am to 9pm Monday - Friday8am to 4pm Saturday & Sunday(Central Time)
    • Fax: 608-836-5694

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.95/10 4.95/10
    Chance of future purchase: Rating 2.27/10 2.27/10
    Shipping & packaging: Rating 2.88/10 2.88/10
    Customer service: Rating 1.35/10 1.35/10
    Return/Replacement policy: Rating 1.25/10 1.25/10

4,489 Customer Reviews

Rating 2/10
1/5
modified review posted

"Absolutely the worst customer service ever, promised the part the next day, sent an email saying it would be here the next day, then it didnt show up. Paid $51 for it to be here. Refused to even think about giving me a refund, Matt was very belligerent, and insulted my intelligence, and was overall insulting. Will never again by a part from them."

modified review This review was modified by glemaire on January 29 2015 08:30:22 AM


Rating 2/10
1/5
modified review posted

"I bought the hood. They sent me it with defect and didn't return money."


Rating 2/10
1/5
modified review posted

"Rock Auto used to be a great company to order from. They went down hill.. I ordered 4 O2 sensors from them based upon their catalog. The 2 front would not fit, wrong fittings, 2 rear ones were defective. Went to local parts store picked up the replacements, sent the others back and of course i had to pay the $7 shipping, and still haven't received the refund"

modified review This review was modified by SouthernMale on January 25 2015 10:55:21 AM

Rating 10/10
5/5
modified review posted

"Every order has been correctly filled and shipped expediently."

modified review This review was modified by deere4840 on January 22 2015 02:06:42 PM

Rating 4/10
2/5
modified review posted

"I have been a loyal customer with RA for 6 years & thought they were the cat's meow and converted countless friends to purchasing from them as well. Recently I have had 3 separate errors out of my past 8 orders. Each time it's a small issue like an oil or air filter not fitting my car even though I order from the fit guide accordingly. RA customer service is friendly and will take it back but frankly, I am tired of paying for shipping to buy it only to hassle with returns (print shipping label and drop off at Fedex or UPS) to get $5 OR $10 refunded). They only pay the return shipping. It's not worth the time or effort. True customer service would just take care of it if the fault is theirs. Especially when a loyal customer (as could been seen in my account purchase history) emails and politely asks them what they can do for me after expressing my dissatisfaction after the 3rd error.

You will find the same parts at same or (sometimes better) prices on eBay where the seller is usually more concerned with the buyer's satisfaction as negative feedback risk carries some weight.
"

modified review This review was modified by Vancouverite on January 10 2015 02:35:58 PM

Rating 10/10
5/5
modified review posted

"The website might require some serious help, but the parts and service are awesome.

I have been ordering parts from rock auto for the past 5 years. The parts are better quality than anything I have gotten from the local retailers and the price is better too! Shipping is efficient and I love to collect the magnets they send on my toolbox.
"


Rating 2/10
1/5
modified review posted

"Bought an entire turn signal multifunction switch from Rock Auto for my Chrysler 300. The switch that I received looked very old and used. Took it to my mechanic, he opened my steering wheel. After about 2 hours of trying to make it work, we discovered that THE SWITCHED WAS NOT ONLY OLD, IT WAS ACTUALLY BROKEN. Of course, the mechanic charged me $100 (which is reasonable for a 2 hour labor). I contacted them and they said that they will issue a refund and will refund labor as well. They asked me to send all the invoices with the object being returned, which I did. A week after the item was sent, I called them to inquire about the refund process. They stated that they have received the item with invoices and it will take 4-6 weeks for the process to complete. I emailed them today (more than 8 weeks later) and the response was "we have not received your item or the invoices to date". I still have the tracking numbers. I will be suing them (my brother is a lawyer). I have all the emails to prove their lies.

THIS COMPANY IS A HUGE FRAUD. THEY SELL USED, BROKEN ITEMS AND WILL NOT ISSUE REFUNDS. DO NOT BUY FROM THEM.
I REPEAT, DO NOT BUY FROM THEM.
"


Rating 2/10
1/5
modified review posted

"It's like walmart for auto parts, without the customer service, warranty, or return policy of walmart. In fact, getting these people to accept a return is like pulling teeth.

Very poor customer service. Rockauto does not stand behind anything they sell, they will refuse to refund shipping if a part does not match a vehicle, and most importantly, they insult their customers integrity and outright tell those with complaints to shop elsewhere. Unbelievable.

I would suggest people shop at amazon.com, advance auto, or a local parts store for parts unless you want rockauto to send you the wrong part, then hold your money hostage.

I will likely have send everything back at my own cost and dispute this charge with my bank. Just terrible service from these people.
"


Rating 2/10
1/5
modified review posted

"Ordered CV Axles for my 05 Honda CRV. Parts Cardon manufacturer.Bad experience ! Bad parts,payed $114 with shipping,than extra $21.10 for return,plus reset warning brake lights from this parts $90 and double labor to mechanics to replace it again.Loosing money with this seller too much.You can order parts like filter,bulb ,wipers,but not more.Bad experience,newer again."

modified review This review was modified by vassilig10 on December 08 2014 09:17:40 PM

Rating 10/10
5/5
modified review posted

"I Have been buying parts from this company for almost a year now, and have been putting orders in for over $700.00, and have never had an issue with returning anything or incorrect parts, I service a lot of vehicles and am taking pretty much everything from them! I work 2 1/4 hours N.E. of Edmonton (Alberta, Canada) and I am very satisfied with their shipping. Rock Auto we Thank You for all the good service and great prices!!!!! KEEP UP THE GOOD WORK EVERYONE AT ROCK AUTO!!!!!!!!!!! And i hope on dealing with you in the future."

modified review This review was modified by pinemeadowrebuilding on December 08 2014 06:24:24 PM

Rating 2/10
1/5
modified review posted

"UK buyer that payed Via bank transfer left with no parts and £214.98 out of pocket. Will never use again there customer service is a joke full off generic answers.

They advised there was an issue with my payment and i should see a refund by the 28th November and its now the 7th December my only choice is to try and take legal action.
"


Rating 2/10
1/5
modified review posted

"Ordered parts online based on simple description and the item was not correct. Upon calling had terrible customer service and as with most of the reviews found that they could care less about taking care of customer just the lame policies that only allow them to screw the customers!! Wouldn't do business with these screw ups if I had to!! The Taylor family should be ashamed to have put a business together to screw people around!! These are the types of businesses that give all of us a bad name!! Will tell anyone who listens to go somewhere else because you cant get local service on the internet!! "

modified review This review was modified by steven51501 on November 24 2014 02:41:34 PM

Rating 10/10
5/5
modified review posted

"Excellent!! I ordered two catalytic converters for my Ford Escape 2005 for the price of one anywhere else. I ordered after five oclock in the evening and I had my parts the next day amazing!! Thank You Rock Auto!!"

modified review This review was modified by ottavichic on November 21 2014 06:38:12 AM

Rating 10/10
5/5
modified review posted

"I am amazed at some of then bad review for Rock Auto that are posted here. I have been a customer for over five years and have placed many orders (50+) and never had a single problem and for 5 or 6 different make and model vehicles. I have not been solicited by RA to right this review either. I suspect some of the other bad reviews are bogus. I have other friends who shop with RA as well and they have all had similar positive experiences. Their website is very easy to use, parts are good quality (but you can buy cheaper brands too if you want at your own risk) and shipping is very fast in my opinion. I can highly recommend."

modified review This review was modified by jacqe00 on November 20 2014 06:58:07 PM

Rating 4/10
2/5
modified review posted

"Haven't got my part yet (will update review when I get it) but their website is horrible. The user experience between adding to cart, signing up, resetting password is horrible. The order process is absolutely horrid, and I got bounced back and forth between their site and PayPal several times while their stupid system thought my address was wrong. Well, I buy from tons of other sites no problem, so the issue was clearly on their end. Also, shipping was not a good price. I could have bought the same part on Amazon for just a few cents more because while Amazon had the part for a few bucks more they offer free 2Day shipping, and it would have taken 2 clicks, not 200... I sure hope the part is the right one and in new condition because after reading some of these other reviews I'm very worried! Short version: this company should dedicated some resources to making their website look and function like it's 2014, not 1995."


Ratings Calculation Change


Share RockAuto.com's store rating

RockAuto.com is not a merchant member. If you're this merchant, learn more!

RockAuto.com is not a merchant member
RockAuto.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »