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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Ritz Camera

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Ritz Camera & Image Attn: Customer Service 2 Bergen Turnpike Ridgefield Park, NJ 07660
    • Contact: customerservice@ritzcamera.com
    • Phone: 1-855-622-7489
    • Customer Support: 1-855-622-7489
    • Business Hours: Monday - Thursday: 9:00 am - 6 pm EST | Friday: 9:00 - 2pm EST | Saturday - Sunday - CLOSED
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.78/10 7.78/10
    Chance of future purchase: Rating 6.99/10 6.99/10
    Shipping & packaging: Rating 0.83/10 0.83/10
    Customer service: Rating 6.20/10 6.20/10
    Return/Replacement policy: 0.00/10

169 Customer Reviews

modified review posted

"easy to order, multiple checkout options, good reviews for the website "


Rating 10/10
5/5
modified review posted

"I needed specific information on the product; customer support was able to track down the information and contact me."


Rating 10/10
5/5
modified review posted

"Good price, no tax with online purchase, and free UPS shipping, easy to navigate site, would likely do business again with you."


Rating 10/10
5/5
modified review posted

"I like the offers this site gives, long time customer of this store, "


Rating 10/10
5/5
modified review posted

"website is easy to use, i'm a little tentative - a large purchase, that your return policy isn't super loose about (tv) but we'll see. I hope it arrives as described and quickly."


Rating 8/10
4/5
modified review posted

"Wouldnt let me submit new current rino code to save 250. Only let save 200 with older promo code."


Rating 8/10
4/5
modified review posted

"I tried to Register with the ritzcamera.com website, and it never sent my conformation email, I tried three different times, I finally was given the option to just place the order as a guest. Which worked ok."


Rating 8/10
4/5
modified review posted

"Most camera purchases through Ritz. I miss the brick and mortar stores though. "


Rating 10/10
5/5
modified review posted

"was very easy and fast. very nice service and price.

will shop again,
"


Rating 10/10
5/5
modified review posted

"Order arrived in the time stated and exactly as expected!"


Rating 4/10
2/5
modified review posted

"Purchasing the flash (taking my money) and receiving the item was the easy part. Unfortunately, it was the wrong item. After I returned home from travels I still had 5 days as per the return policy to exchange it for the correct flash. However, there were no instructions for returns and when I called it was perpetually a no-answer regardless of the time of day. Unfortunately, the time to return it has lapsed and I had to eat the wrong flash. While I was extremely satisfied with the purchase and shipping, I was extremely dissatisfied with trying to contact someone, anyone, and the exchange process."


Rating 10/10
5/5
modified review posted

"Processed in a very timely and courteous manner."


Rating 10/10
5/5
modified review posted

"Got just what I wanted - It was quick and easy. "


Rating 2/10
1/5
modified review posted

"I ordered a camera and when 5 business days later my order still said "processing" I contacted customer service. Turns out, they did not have any in stock and did not know when any would be available... And yet, the product was still available on their website and said "ships within 48 hours". How could they ship it if they don't have any in stock?!
My lens was ordered two days later through a different site, shipped all the way from Korea, and still arrived before I even knew that I needed to reorder this camera from someplace that actually had one available.
I wonder how long they would have made me wait for it to ship if I hadn't contacted customer service!
"


Rating 10/10
5/5
modified review posted

"The item was as pictured and described; the order was shipped quickly and safely."


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Ritz Camera is a merchant member
Ritz Camera participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,852 merchant members.