Food & Gourmet
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"BUYER BEWARE! THIS COMPANY IS A FRAUD.I purchased two certificates to a restaurant. When I visited the restaurant, they said they no longer accepted the certificates. Restaurant.com's website claims that, if a restaurant refuses their certificate, restaurant.com will provide credit towards the purchase of another certificate.I have emailed restaurant.com four times in the last 2 weeks. They have not replied. I am convinced this company is engaging in fraud. I plan to contact relevant govt. agencies to file complaints."
"I've used certificates from restaurant.com with no real problem. Sometimes the restaurant acted a little funny about it, but took it and applied it to the bill. However, I will not purchase from them again. Many of the certificates they are now selling are not being accepted by the restaurants, which are actually posting signs on the their doors warning same. The last time I tried to use one, the restaurant manager came over and explained that they had told restaurants.com months previously that they were no longer participating, but the site continues to sell certificates. I emailed r.com, told them what the restaurant had said, and they just offered me a replacement certificate. What? For another place that doesn't participate any more? That was three weeks ago and they are still selling certificates for the this restaurant.Not to be trusted or believed. If you have to buy a certificate, call the restaurant beforehand and make sure they will accept it."
"We have been using restaurant.com to make dining out more affordable for some time now, and have not had a problem with it. As long as you read and understand all the terms and conditions (a lot of places exclude alcohol, or do not accept the certificates on friday/saturday for example), there should not be any trouble. I have not had the chance to deal with restaurant.com customer service, but after two years and something like three dozen certificates, that says something in it of itself! Unfortunately, restaurant selection is limited, but there are gems to be found pretty much anywhere we have looked!"
"Been purchasing certificates on and off for years from them with generally good results. If theres a problem though customer relations is slow and not very helpful. While we usually don't have a problem with restaurants accepting the certificates there have been times we were told they no longer participate with restaurant.com. Too late to leave and somewhat embarassing. After contacting customer relations they shrug it off saying they can't keep on top of all the restaurants and just offer to replace it. They continue to list restaurants I know for a fact does not honor their certificates any longer. They've suggestted calling the restaurants and confirming the certificates will be honored. Doesn't inspire much confidence in their product and I'm certainly not giving one as a gift if it may not be honored. For the most part though they've worked ok "
"The restaurant for the gift certificate I purchased went out of business. I contacted restaurant.com several times according to the procedures on there website and they have not reponded. I feel that they are intentionally avoiding the issue."
"We were looking for a restaurant to take some friends and since we knew it would be a group and the ticket would be higher than normal we decided to purchase a certificate from restaurant.com. A dining spot was picked for our area and the certificate was purchased via bank debit card/printed without a hitch. Unfortunately we did not use the certificate because at the last moment the dining spot changed. It was no big deal, as the certificates appear to be good for one full year, so we figured we would use it at another time. Exactly one month later (to the day), a strange debit charge showed up on my bank account in the amount of $14.95. Luckily I caught it right away (in the "Pending" mode) and was able to track and cancel it. What it turned out to be, was the shocker: Once you give Restaurant.com your credit card numbers, their site turns into essentially a mine field where what you click on will be deemed as a purchase and authorization for Restaurant.com to share your credit card with other companies and authorize them to charge YOU for clicking on the links! I tracked this bogus 3rd party charge (FOR A MONTHLY HEALTH PLAN, OF ALL THINGS!)right back to the doorstep of Restaurant.com. The people running the 'health plan' racket told me that I had authorized Restaurant.com to give them my personal/credit card information and authorized the $14.95 monthly charge on my credit card SIMPLY BY CLICKING ON A LINK ON THE SITE after making a purchase at Restaurant.com. I don't know about the rest of the world, but I specifically identify this type of activity as consumer fraud, and theft by deception. Restaurant.com collects your debit/credit card information - then uses sleazy enticements to trick you into buying health plans and other garbage that you don't want or need and will not know until much later that you just purchased! Links with names like "CLICK HERE TO SAVE AN ADDITIONAL 20% TODAY!" are COMPLETE SCAM LINKS on this website - even if you open the link and ultimately click "No Thanks" They already have your card details and personal info, and as they have shown me - will not hesitate to share that information along with their hijacked 'authorization' with other sham companies who are sitting back and waiting for Restaurant.com to come through with the phished data.AVOID THIS SHAM AT ALL COSTS. I have notified everyone that I know about this and am working on getting company IOCs about this into the work force. I don't care if Restaurant.com likes it or not - you STEAL my personal information or TRICK ME into allowing you to use it via some sleazy manner as this and I am going to cause you a WHOLE WORLD of grief for doing so.So in conclusion, my final word on the matter is Restaurant.com is a PHISHING SITE that collects your data for minor certificate purchases and then sells that data (including your credit/debit card information) to known scam operators who ultimately place additional charges against your card. AVOID."
"Things have gone well for me. We got a few coupons at 80% off, $25 gift certificates for $2 and $10 gift certificates for 40 cents. You have to spend a certain amount for each certificate to be valid. Everything has gone smoothly after using 2 of 4 certificates."
"I have been dealing with Restaurant.com for many years and now go mainly to restaurants that offer this type of discount. I'm able to get a $25 food certificate for as low as $4.00. That's $21 of free food. Several times the restaurant was out of business and I was able to transfer to a new restaurant very easy. "
"I have purchased quite a few certificates from restaurant.com. Recently, they e-mailed to say that a certain restaurant was no longer participating and that I could exchange the certificates for credit. Unforuntately, only one of the codes worked for one certificate. I have not been able to exchange three others. I tried to e-mail them on multiple occasions; their e-mail address bounces. I tried to call numeous times. No one ever answers the phone, only an automated voicemail system. They oftentimes don't call back until days later; by that time I'm gone because I can't sit around waiting for days for them to call. They have never resolved the problem."
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