1/5

posted Jul-20-2005

"I started my own small consulting business, but apparently I chose the wrong company to host my website.

The website stated "$6.95" a month webhost for a certain package, which I thought to be a pretty decent price. I was to be charged quarterly in the amount of $20.85. I assumed quarterly meant every three months, or 4 quarters out of a year. Apparently, they thought it means every month.

Well, now that I have been charged $83.40 and had to cancel one charge they tried to put through, I am trying to recover $42 dollars. The worst part is the response I got from the "senior manager" at their offices (My trouble ticket comes first):

***I am being overcharged for my hosting since April. Please refund all of the over charged amounts to my credit card and cancel the hosting as well. ***

Their response:

***Would you please provide me with the domain name and the login info of your hosting control panel so we can verify and discontinue the services.

Thank you

Alex McLean
1st Level Senior Manager***

Notice he is more concerned with "discontinuing" the service than getting me my refund.

Worst of all, my website was down most of the time and at one point they even accused me of not paying! I had to show them my invoice and prove to them that I was on a certain package for them to bring my website up!!!

I definitely DO NOT RECOMMEND REGISTERFLY.COM. HORRIBLE!

************************************

REVIEW UPDATE:

It is now August 9th and here is a copy paste directly from the trouble ticket section of registerfly.com

Ticket Status REOPENED
E-mail Address: ****@gmail.com
Your Name: ******
Support Category Payment - Billing or Payment related issue
Subject overcharged
Date created: 2005-07-18
Last Update Date 2005-08-09


Your Prior Responses

[2005-07-18] I am being overcharged for my hosting since April. Please refund all of the over charged amounts to my credit card and cancel the hosting as well.

[2005-07-20] I want to make sure I get refunded the overcharge payment, I think discontinuing service should come secondary.

The domain name is ************. My login info is *****. The person that forwarded this information should have also forwarded this along.

Here is the payment history for my account, which should have been charged QUARTERLY in the amount of $20.85.

1/29/2005 - $20.85 (This covers Feb, March and April @ $6.95 per month)
3/1/2005 - $20.85 (This covers May, June and July @ $6.95 per month)
3/25/2005 - $20.85 (THIS IS AN OVERCHARGE)
7/17/2005 - $20.85 (THIS IS AN OVERCHARGE)

I am owed $41.70. Please refund that amount and discontinue services on the 29th, which I am paid up to.

Lastly, most of the time the website was down anyway due to my supposed "non-payment".

Thanks for looking into this promptly.


[2005-07-25] What is the status on this? I'd appreciate a prompt response, thank you!


[2005-08-09] How is it humanly possible that this issue is still not resolved? Do I seriously need to have my lawyer deal with, just so I can get my $41 dollars back? What kind of customer service is this, where you overcharge people and then it takes 3 weeks and STILL nothing!!!

Please get some people in your company that can do common math. Seriously... If I not resolved by this Friday I will also "elevate" this issue and just let my lawyer deal with it, I have him on retainer anyway, for MUCH bigger issues than this crap. Im also going to start looking through online forums, I hope to find other customers with similar issues so that I can see what can be done about this. Give me MY money back.

-A very pissed off customer



Responses from Customer Support
[2005-07-18] Noel,

Would you please provide me with the domain name and the login info of your hosting control panel so we can verify and discontinue the services.

Thank you

Alex McLean
1st Level Senior Manager


"

This review was modified by Darkmediatv on August 09 2005 08:57:52 AM

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1/5

posted Mar-31-2005

"Hello Everyone. STAY AWAY FROM THESE PEOPLE. They are CROOKS. They will not help you when you call their "support". You'll keep getting the same person over and over and they'll just give you an attitude and keep lying to you. This company has caused me to lose a company. I checked here first but I only saw one review, so I decided to give them a chance. NEVER EVER get ANYTHING from these people. Either their support won't pick up the phone or they'll just lie to you to shut you up. A google search of "registerfly" will let you know even more. Its rediculous, I lost a customer from these idiots."

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1/5

posted Jul-01-2004

"I've been with these guys for two years. This is has been the worst experience having a website hosted through you.

My current domain and email service has been down for almost a full week. This cannot be a sucessful business if you cannot guarentee a 90% uptime.

I am looking into getting a new hoster for my domains, the downtime has been an issue for over a 3 month period. This is pathetic and i will not recommend business to anyone."

This review was modified by woodj on August 25 2004 09:46:39 AM

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