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"One of the worse companies I have ever dealt with. Avoid this company, first they shipped to the wrong address and then told me I would have to repurchase the product and they would refund my card for the first purchase. Begrudgingly I paid again and they shipped the product to the correct address. Then when the product arrived it was defective, obviously defective - in which they said I would need to purchase ANOTHER (make that three charges now) product and they would ship the new product and when they receive the defective one they would refund me. Avoid this company, total scam."
"This place is quite amazing. I ordered a TT DSTT + 1 gig sd card + free shipping on the 14th of January, it was shipped on the 15th, and I got it yesterday, the 19th. Everything came in a nice bubble-wrap bag, so nothing was broken or even slightly damaged. The only issue I have is that on the TT DSTT box, it says that it includes a free SDHC reader, but I had to buy the reader separately for an extra dollar at RHS. That's kinda lame, but I don't know if I can blame RHS for this. Besides, the extra dollar isn't all that bad... Shipping was free after all, and they kept their word and sent a free 1 gig sd card along with the DSTT. When I emailed them before ordering to make sure they still had DSTTs in stock, they replied promptly. Overall good service and fast shipment.
EDIT 2/17: I change my mind. The customer service SUCKS. Here's one of the responses I got after a complaint: "That was the old package, not new one. You can ask other stores. We don't have to lie to you for over $1.00." I really hate the tone of all these sorts of replies... Esp since it seems as if they're trying to force you to trust them and stuff. Oh, and RHS they never actually answered my question... I wanted to know why my DSTT package said it included a reader, yet it didn't actually include one and I had to pay an extra dollar for it. RHS said the new package doesn't include one, and that mine was the old one. Well seeing as that's the case, then why doesn't mine have one? They just said, only new ones dont have it. Mine's an old one, so it should have it, yes? and the manufacturers SAID it has one... so wth!??! aaaaaaah!! Still, I spose the cust service isn't THAT bad... it DOES respond relatively quickly to emails... but its the RESPONSES that bug me. ~shrug~"
This review was modified by Kaneko on February 17 2010 07:12:03 PM
"Realhotstuff is one of the best accessory dealers right now. They are very prompt with extremely quick shipping. I received my order merely four days after my initial order, and considering that I ordered it at a time that was sure to be busy (New year's Eve), I was extremely impressed with the quick turnaround time. I would highly recommend RHS to people who need accessories for their game systems or other digital accessories."
"Ordered the product late sunday night, and it was shipped out monday morning. Made it to my box on thursday! The item I bought had free shipping too! This site is a little more expensive than some of the hong kong sites, but the speed of real hot stuff is really quite epic. And I felt much safer ordering within the country instead of over seas. I would definitely order from these guys again!! Thanks!"
I ordered a Acekard 2i from them on the night ofTuesday, Dec. 1st, and I almost instantly got a conformation e-mail.
The next morning, when I checked, my item was already shipped, and I was quite happy.
The amazing thing is that the item came to my house, in Toronto, Canada, the next morning! That is some amazing work, considering it was shipped in 1 and a half days. Serious seller, they will not scam you!
I haven't tried out the customer service, simply because I didn't need to, but from what I've heard it's excellent.
Great site to order from, very, very recommended!"
"I ordered my product, got a confirmation email, product shipped next day and was at my door sooner than anticipated. Ordering was easy, and everything went smoothly. Will use them again."
"This is my 2nd time purchased from this site. I ordered 4 Acekard 2i and they arrived 3 days latter. So far all 4 cards works, no problem yet. This site has a real phone # to contact and it is in US. The price is a little high, but it's worthed. I have friends bought the cards $13-$18 from web site that shipped from China or Hong Kong, it took them 3 weeks to arrived and the worse part is some cards don't work and there's no way to get contact to get refund."
This review was modified by kellyT2009 on April 06 2010 09:01:12 AM
"At first glance- RealHotStuff.com may seem like a sort of sketchy site. But when I ordered my EZ Flash IV (GBA Size) from http://www.realhotstuff.com/ezflash-size-p-294.html, everything came as was described, and worked. They were very quick, and professional- my order was shipped the same day I ordered it. I received the product 3 days after I bought it (UPS first class.) I highly reccomend to buy from this site."
This review was modified by glass660 on November 13 2009 07:34:07 PM
"This merchant does care about the customer, and will try to help you when any issues arise.
There was some misunderstanding during my last purchase, and it was corrected without issue. I have also bought previously from them, and have always had a good experience. "
This review was modified by dragonmar1 on November 13 2009 12:46:17 PM
"One of the worse companies I have ever dealt with. Avoid this company, first they shipped to the wrong address and then told me I would have to repurchase the product and they would refund my card for the first purchase.
Begrudgingly I paid again and they shipped the product to the correct address. Then when the product arrived it was defective, obviously defective - in which they said I would need to purchase ANOTHER (make that three charges now) product and they would ship the new product and when they receive the defective one they would refund me. Avoid this company, total scam."