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  • RealTruck
    • Address: 1307 12th Ave NE Suite 4 Jamestown, ND 58402
    • Contact: customerservice@realtruck.com
    • Phone: 877-216-5446
    • Customer Support: 877-216-5446
    • Business Hours: 7:00am - 7:00pm Mon-Fri Closed Saturday and Sunday
    • Fax: 877-669-4329

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.00/10 6.00/10
    Chance of future purchase: Rating 5.50/10 5.50/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 5.50/10 5.50/10
    Return/Replacement policy: Rating 6.00/10 6.00/10

127 Customer Reviews

No Avatar

Verified Customer
Rating 4/10
2/5
2012-03-02

"Well it was good at first until the fender flares didnt work and i had to pay $137.00 just to ship them back! Then when i ordered a replacement they sent me an e-mail stating that my item would be on backorder till the end of the month...i finally just told them to refund my money and cancel my order!
"



Rating 10/10
5/5
2012-01-20

"I ordered, great price, great tracking, showed up early!"


No Avatar

Verified Customer
Rating 10/10
5/5
2012-01-18

"You guys are great. Prices are very good. And shipping is super fast. "


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Verified Customer
Rating 10/10
5/5
2012-01-13

"You have 2 outstanding Out standing people working for you.One is Bill on the week end and Tammy during the rest of the week.Helped me decide what to get. I'm in my mid seventy's and the way they treated me was outstanding. And as for product I's better then any store LA or Paso Robles. There is a market for GREAT GEAR. I will buy from you again. Thank you John Belzel "


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St. Pierre Manitoba , Canada Verified Customer
Rating 10/10
5/5
2012-01-12

"Fantastic great service, and great tracing"


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Verified Customer
Rating 10/10
5/5
2012-01-11

"The cover fits perfect and seals shut in just a few minutes. Much better than I expected, I'm very pleased."


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Verified Customer
Rating 8/10
4/5
2011-12-28

"Find a real engineer to do drawings & real mechanic to write install instructions & if they were FIRE THEM!! Because their pathetic,my grandchild could do better. After installing foot side rails by trial&error they look great & price was reasonable."


Rating 10/10
5/5
2011-12-27

"very disappointed in their customer service. Ordered parts on 12/19, today is 12/27 and the parts still have not been shipped.
parts where to be shipped within 3 days. Sent emails and phone calls, but no answer either way. Going to refuse shipment when and if parts ever arrive and never shop here again. Rude-Rude-
Rude and unprofessional."


No Avatar

Verified Customer
Rating 2/10
1/5
2011-12-26

"Ordering was easy. But processing is ridiculous, ordered on the 16th of December and they say five days to process. It's now the 26th of December and my order is still processing. When in fact the details says the ship date is the 23rd but it's still processing on the 26th. Called customer service and was fed a line that it leaves the manufacturer then to the warehouse then ships. She did say it would ship on the 23rd though which it didn't. The only reason I went with real truck is because they were the cheapest online. Well I guess it's true you get what you pay for. I'll never use them again. I'll shop with autoanything.com!!!!"


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Verified Customer
Rating 10/10
5/5
2011-12-25

"Very Satisfied. Product arrived packaged perfectly. Installation went well according to instructions. Start to stop it took me 3 hours. I have never installed anything on a truck before. I would try again."


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Verified Customer
Rating 10/10
5/5
2011-12-20

"The tonneau cover fits great-it got here faster than we even thought possible and the price was great."


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Verified Customer
Rating 2/10
1/5
2011-12-20

"Real Truck did not come through. They were very slow in how long it would of taken to get my purchase and finally after 8 or so emails they finally gave me a ship date which would of been around a month from order date. I then found out the item would no be shipped because of a redesign by the mfg., for the item i ordered. Finally after all the BS i canceled my order. These people are a third party resale company and they only take the orders and collect your money. STAY AWAY FROM THIS COMPANY THEY REALLY SUCK TO DO BUSINESS WITH. I HAVE CONTACTED THE AUTHORITIES WITH MY COMPLAINT. NO GOOD!!!!"


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Verified Customer
Rating 10/10
5/5
2011-12-17

"My averall experience was excellent. The price was right, the delivery was much faster than I expected, the bonus light bar I am trying to decide to put on the truck or not. Directions were concise and easy to follow. Only problem was getting the wife out to push down the bolts while I layed under the top to attach the bolts. One question, there were 3 or 4 small screws with the parts bag and I cannot figure out wheer they are supposed to go. All in all I think you do an excellent job. Thank You."


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Verified Customer
Rating 10/10
5/5
2011-12-16

"I order a bakflip, tail gate lock and a wire harness. Even with ground shipping it was all here in 3-4 days. All in great shape and went on the truck in no time flat. They also sent me a free gift which to my surprise was a LED tailgate light. WOW I would and will shop here again. Both online and person to person help was outstanding. What are you wating for order now.
Steve/VA "


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Verified Customer
Rating 10/10
5/5
2011-12-14

"The Raptor steps fit my 2011 Silverado perfectly and were an easy install.
RealTruck were very quick to ship and I would buy from them again, Thank You RealTruck for a problem free transaction.
Mike H"


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