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RatingsRating
Full Rating Profile
    • Address: 1307 12th Ave NE Suite 4 Jamestown, ND 58402
    • Contact: customerservice@realtruck.com
    • Phone: 877-216-5446
    • Customer Support: 877-216-5446
    • Business Hours: 7:00am - 7:00pm Mon-Fri Closed Saturday and Sunday
    • Fax: 877-669-4329

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.75/10 3.75/10
    Chance of future purchase: Rating 6.25/10 6.25/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: 0.00/10

122 Customer Reviews

Rating 10/10
5/5
modified review posted

"Great Web Site, fast delivery w/ free shipping, and Exceptional Customer Service. I had to do a return/exchange and RealTruck expedited it and even provided a pre-paid UPS shipping label to help cover most of the S/H return cost. Very happy with the quality and usefulness of the product and will definitely recommend them. They are my "Go To" truck parts, accessories, and supply folks forever. When you call, you speak with a real, live person right here in the USA who speaks English and understands your needs. And then they call you back to follow up, fast! They should rename their Customer Service Department to: EXCEPTIONAL Customer Service Department at RealTruck! Thanx."

modified review This review was modified by Pancho11 on November 14 2012 05:23:08 AM


Rating 10/10
5/5
modified review posted

"RealTruck was unable to obtain ordered item in a timely manner so called and offered to substitute an upgraded product. Delivery was completed according to original date. Perfect customer service. I HIGHLY recommend RealTruck

Ross - Meridian, Idaho
"


Rating 10/10
5/5
modified review posted

"Ordered a Tonneau truck cover...Called first to ask a few questions and the gentleman was very knowledgeable and courteous. Delivery was quick and free and the price was more than right. Would highly recommend . "

modified review This review was modified by joepav on October 23 2012 07:13:08 PM

Rating 10/10
5/5
modified review posted

"I ordered a set of steelcraft 4inch oval nerf bars #422607. They were of great quality and fit perfectly. Easy to install and only took 1 hour to do so. The guy who took my order was so helpful and showed me several options. thankyou so very much.I will be sure to come to you guys for any additional parts I want for my truck,"


Rating 10/10
5/5
modified review posted

"Everything was delivered on time and was easy to install"


Rating 10/10
5/5
modified review posted

"The RealTruck staff was outstanding. I called for more info on the item I was purchasing and all my questions were answered. The purchase went flawless and my Tunneu cover arrived sooner then I expected. Thanks again for a great sale."


Rating 10/10
5/5
modified review posted

"First time ordering from RealTruck, but it won't be my last. Very good prices and quick free delivery."


Rating 10/10
5/5
modified review posted

"Excellent Service, Fast Service, Would recommend them to anyone "


Rating 10/10
5/5
modified review posted

"All items as described, delivered on time. "


Rating 2/10
1/5
modified review posted

"I was not impressed with real truck took almost a month to recieve my product. The first time the product was damaged and it took forever to get my next set of product. The next set of product I got doesn't even fit. I will be sending the tail lights I ordered back and will do my business else where. And hopefully my refund will take less time than it did to receive my two sets of tail lights. The first guy I talked to told me they would put a rush on my replacement. I called back nearly a week later because I hadn't heard anything and my replacement order hadn't even been processed. Real truck SUCKS! I'll make sure to let all of my friends now how crappy the service and the product I recieved was."


Rating 4/10
2/5
modified review posted

"Well it was good at first until the fender flares didnt work and i had to pay $137.00 just to ship them back! Then when i ordered a replacement they sent me an e-mail stating that my item would be on backorder till the end of the month...i finally just told them to refund my money and cancel my order!
"


Rating 10/10
5/5
modified review posted

"I ordered, great price, great tracking, showed up early!"


Rating 10/10
5/5
modified review posted

"You guys are great. Prices are very good. And shipping is super fast. "


Rating 10/10
5/5
modified review posted

"You have 2 outstanding Out standing people working for you.One is Bill on the week end and Tammy during the rest of the week.Helped me decide what to get. I'm in my mid seventy's and the way they treated me was outstanding. And as for product I's better then any store LA or Paso Robles. There is a market for GREAT GEAR. I will buy from you again. Thank you John Belzel "


No Avatar
St. Pierre Manitoba , Canada
Rating 10/10
5/5
modified review posted

"Fantastic great service, and great tracing"


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