We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Rakuten

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

Full Rating Profile
  • Rakuten

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.17/10 2.17/10
    Chance of future purchase: Rating 0.59/10 0.59/10
    Shipping & packaging: Rating 1.32/10 1.32/10
    Customer service: Rating 0.63/10 0.63/10
    Return/Replacement policy: Rating 1.00/10 1.00/10

171 Customer Reviews

Rating 10/10

"Order was for 60 AA and 20 AAA batteries. NOTE: Refund was issued immediately after I posted this review."

This review was modified by randygarst on June 03 2015 03:01:52 PM

Rating 2/10

"Published 4 seconds ago
Terrible Communication

I was billed without the voucher code for £5 discount on orders over £30.

You have to follow a series of options to contact customer services and cannot reply when you get a message from them.

They acknowledged the problems they were experiencing with their voucher codes.

I couldn't cancel the order and was told to return goods at my own cost being threatened that the goods may get lost in the post.

The customer service isn't what it used to be when it was Play.com.

Rating 2/10

"I ordered a mirror from Rakuten and the ad clearly stated it would ship in 7 days. It has been weeks and there is no shipment and no notification of shipment. when I complain to Rakuten, all I get are robo emails telling me to contact the seller. There is no way to contact the seller. This website appears to be a complete ripoff and I would warn other people to stay away! Rakuten is bad news. I wish I had read these reviews before I bought my mirror."

Rating 2/10

"My Mini IPad 2 order from Rakuten was missing, the item cost me $375.63 , they send my parcel without signature confirmation, the shipper also provide dishonor tracking information, Rakuten had pusk away their responsibility to the shipper and unable to refund / replace my item. When i correspondence with their customer service, i did ask, why my item such as this high value ( $375.63 ) they never provide signature confirmation service, their answer is they only provide this service for the item above $400.00. This is the ridiculous explanation meant to me. This is the most HORRIBLE experience in my online shopping company. I am strongly advise, think wisely before purchase from them again. "

Rating 2/10

"Fraudulently advertised Brother Toner Cartridges, when in fact I received unbranded counterfeit cartridges. Rakuten claimed it's just a storefront, and this was the supplier (OW Supplies) responsibility. Trouble is, OW Supplies did not answer queries from either Rakuten or me in over 2 weeks. Rakuten eventually refunded the purchase price, but I wasted over 3 weeks and several hours with emails trying to straighten this out. Rakuten stonewalled my request that it send me genuine Brother cartridge(s) and then get OW to make good."

Rating 2/10

"This company was my most horrible experience on online shopping, i brought an IPad Mini 2 from them. The cost is above $375.63. The used Fedex to ship my item and they never provide signature confirmation on these such expensive item, the Fedex did claim i was unavailable at home twice and their second attempt the tracking information show the item was left in my front door. On the delivery status information, Fedex twice attempt i absolutely at home, but i their records their upload the information i was not available at home. I have an app to notify me once those of all my purchases when delivered. i received the deliver alert via apps, and found there is no parcel at my front door or even my mail box I call to Rakuten, firstly the customer representative said i will get replacement within one or two days and email me the status. I been waiting their further email confirmation, and finally i got a reply from Rakuten they was unable to refund me or get me a new replacement, they show me the delivery records from Fedex, i told them the tracking information is ridiculous, but their ignore my feedback. I am very frustrated on this Rakuten, this is the most not reliable and non responsible company amount all my shopping companies, i won't buy any single item from RAKUTEN again"

Rating 2/10

"Bought "new"Seidio holster. It broke 1st day. Their response was they are a mall with a lot of sellers. Have not heard from real seller and doubt I ever will. Avoid this site!!!"

Rating 2/10

"I ordered something and it was cancelled on their end with no explanation. Now a week later and probably 15+ emails, I still have yet to be refunded, or even talk to someone other that an automated response email. I don't know what their deal is, but this is really unbelievable."

Rating 2/10

"I ordered an iphone 5 from this website. after 19 days using the phone, it stopped charging. I thought it was because of the cable so i change to use a different one. Still, don't see the light coming. when it was out of battery, I couldn't turn it on ever. i contacted with my seller to demand a refund. however, they were really irresponsible and didn't give me the detail to return the phone. Hence, i contacted the customer support, they told me to talk with my seller. @@
I don't know what's going to happen but I have the feeling I will lose all my money for this useless phone.

Rating 2/10

I paid for 2 sets of knives back in mid January. Took about a week or so to get my order - only to find out only ONE set shipped, and I was charged for both sets. SO, I emailed their customer service and was told that my order shipped for a 3rd party site (aSavings) and they would be in contact with me within 3 days to resolve. Still waiting for that email, and cannot find a way to contact aSavings directly. So, today I emailed Rakuten again to let them know. This is absurd. This was the first and the last time I will ever order from them.

This review was modified by Stephanie002 on February 09 2015 07:29:23 AM

Rating 2/10

"Looking for a fulfillment center we decided to call Rakuten to see if they could help. Three telephone calls later we set up a time to video chat and speak about prices. The time came and went so we called again. The needed a few more days to quote us. They set another time to video chat to go over the prices line by line. I am pretty sure I am capable of reading a quote by myself. I was then informed that they do not ship to businesses. I can sell my product to a persons home but not to a person at their business. I happened to have an email from an account rep at Rakuten Japan and he says that is nonsense.
Very amateur staff they have. I know that my account rep is a new employee. If not they need some serious training.

I was willing to ship 2 skids to them to test their service. They made it impossible for me to use them. Plus they mentioned that they need a $1000 deposit to start. To start what? Start talking to them or to get pricing.

A company should never put hurdles in the way of potential client. Customer service is a dying art.

Still looking for a fulfillment company.......

Brad Eaves

Rating 2/10

"I need to change the delivery address after placing the order. Contacted the shop directly (call & email) unfortunately nobody pick up.
Wrote to Rakuten and this is what I get:

'Here at Rakuten, we provide a marketplace for sellers to open their shop.
The sale of products are managed by each store individually, therefore regarding your query please contact the shop directly. "

I try my luck by canceling the order even though I have received the order confirmation.
I only received the order cancellation email after a month. Good thing is they didn't charge my CC but totally a bad experience.

This review was modified by SYeng on January 31 2015 05:53:00 PM

Rating 2/10

"Place an order for a computer, I had a 2 day shipment, it will be 7 days now- still waiting. I emailed them and they responded asking me to track my order on the link.
They refuse to answer my question.

This review was modified by vizzit on January 26 2015 12:29:48 PM

Rating 4/10

"Expect a payment authorized on your account. And then it disappeared. Free shipping is 3-10 business days.. it will be processed 2-4 days then they take the money from your card. The tracking on my shipping is still not showing . So it's still processing 5day and Counting they took the money and its still in southern california ..lol..
so if it's worth the wait and you have the patience it's probably worth It.. Its just a bad way of doing business

Rating 10/10

"I've used rakuten hundreds of times in the last 2 years, mainly because of the super points I get. I haven't had an issue with a single order.

Rakuten is a marketplace, like amazon. They sell themselves and also allow 3rd party sellers. buy.com is to rakuten what amazon is to amazon. As long as you are using buy.com as the seller, you can pretty much count on it being shipped/described correctly. While I've used 3rd party sellers (like adorama and tigerdirect) and haven't ever had an issue, I always get tracking and info faster with buy.com.

I've heard on various forums that rakuten also had an issue with their credit card data being stolen. While there's enough incidents being reported that it's probably valid, that was over 2 years ago, and I've been using them for 2+ years and have never had an issue with my credit card info being stolen or used.

Ratings Calculation Change
Learn about Our Reviews

Share Rakuten's store rating

Rakuten is not a merchant member. If you're this merchant, learn more!

Rakuten is not a merchant member
Rakuten does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »