visit rakuten.co.jp »
"My goodness, I feel so bad for everyone that's had such major problems with this company. I have never seen anything like the complaints outlined here. I would urge everyone that has an issue with Rakuten to log a complaint here: http://www.bbb.org/us/bbb-news/?internet There is help, and with any luck this place can be shut down because it sure sounds like it should be. Trust me, that link works. I used it only once about 15 years ago and got my money back as well as having the seller shut down. I hope more people take the time to check the internet for reviews on a site like this before purchasing. Good luck to all those that had/have problems with this site."
"A week after placing an order with Rakuten.com, my credit card got a $1500 fraud charge (used at Marriott and some jewelry store) posted. The CC company canceled my card and issued me a new one. I ended up removing the profile information from rakuten's website and had the wife do the same. I am hoping my family is now Rakuten-free. We won't buy from Rakuten anymore... even if Rakuten offers a brand new iPad for $100."
"Rakuten cannot keep your credit card info confidential!Twice, now, I have had to cancel a credit card due to fraudulent charges after purchasing items at Rakuten. The first time, I did not know Rakuten was at fault. My new card was violated after only two months. I had made a total of 6 purchases on the new card, with two from Rakuten, and Rakuten was the only on-line company at which I had registered this card. One month after making those purchases, I had about 20 charges to my card, all in one day, and all over the world. Charges were for tickets in San Diago, engine rebuild kits in Florida, computer hardware from Atlanta, a store in Africa, some charges from Korea, etc. The fraud at Rakuten is big-time, and organized!You risk your credit and your identity if you buy from these guys!"
"Ordered a 1TB WD Essentials HDD for $57 via BeachCamera reseller on Rakuten.com and a couple weeks later a $100 charge from a macaroni grill in Austin TX showed up on my CC. Somehow somebody had duplicated my credit card as they actually swiped it. That was the only recent purchase I made before that happened and I found a Slickdeals thread with a load of others with same issue so I'm sure it came from Rakuten.com. Never ordering from here again!"
"I ordered a product through Rakuten and supplied by BlueMall. Worst experience EVER. I have placed and received numerous online orders for merchandise, and never have I received such horrible customer support for such a simple problem as being shipped the incorrect sized product. Spent hours on the phone and emails trying to resolve the problem. My first and last time with Rakuten and/or BlueMall. Be advised accordingly."
"Horrible!!!!!Will never shop at this website again."
"2 CREDIT CARDS were stolen after using this website, fraud totaled over 3000+, spent online and in-person. these identity thiefs should be thrown in the jail.Stay away from this company until it acknowledge the problem and fix it."
"I purchase an Blu-ray player that the door did not work right out of the box. Not knowing that Rakuten ships form a 2nd party and that is not disclosed (it would be nice to know up front!) The product was received on 4-18 and I am still waiting for my refund!! uggggghhhhhh!!!!! I will never do business with this company again, weather it be for business or personal... ********* BEWARE DONOT DO BUSINESS WITH THIS COMPANY *********"
"Like many others, my credit card was stolen for purchasing goods from Sears and Best Buy. Avoid this store completely."
"I have had 2 different credit cards hacked. One was a business card and the other was a personal CC. I called support and they gave me the run around. The charges were totaling over $10000+.The first credit card was a business card that I use on the internet alot at a few different computer stores. It was actually hacked over 3 or 4 different times over the course of a 2 years. I was unsure where I was getting hacked until I used my personal cc at rakuten.com and it was hacked about 8 hours later that night."
"DO NOT USE RAKUTEN, I purchased some lug nuts for my car for 12.99 everything went fine, 3 weeks later a charge is placed onto my card for $195.74. I attempted to contact rakuten, which NEVER replied, after 4 emails and contacting my card issuing bank they removed the charge but never sent so much as a single email. This is the policy of rakuten, get your card number, add false charges, hope that you don't notice. total scam, read other reviews you find dozens of stories just like this."
"Only do business with Rakuten if you enjoy credit card fraud. They have had a data breach and have done nothing to acknowledge or fix the issue. Over 200 Slickdeals members affected."
"Placed an order with Rakuten.com for about $3000 when they were offering 17X Rakuten points. I received an email confirmation that I will receive 49xxx points, nearlu 50K points, which translates to $500. After a few days, this got changed to 25000 points, when I called them they said that was the limit. Why send me an email that I received 49000 points and then cancel/truncate the points. No intimation of the change, I realized this when I wanted to actually use the points. Called CS and they said that was their policy to give max. 25000 points. But when I insisted the email I received saying 49000 points, they had no proper response. "
"Bought a Brother MFC-9460CDN printer for $422.99 and quickly received my thank you for purchasing that printer email. Next day I received an order cancellation notice "because you have a PayPal UnVerified Account or you are shipping to a PayPal Unconfirmed Address". Of course the address is verified; I have a business and frequently buy using the same address through PayPal. I immediately went to their website and tried buying the same printer with a credit card without using PayPal, but they quickly changed the price of the printer to $551.00. They do that to attract traffic to their website but at the same time they get to anger people. This company is destined to disappear from the web. The fact that they exist as a company is a marketing miracle. "
"I ordered a camera from Rakuten and it of course was eventually sent by a third party. Price was good and I'm happy with the purchase. Now the big problem with Rakuten? Credit Card fraud. A few days after I ordered someone tried to use my card to make an online purchase for over $600. My credit card fraud team contacted me and the charge did not go through. I thought the timing was suspicious so did a query on Rakuten and credit card fraud and saw many people with the same problem. Right after a purchase someone tried to use the same card for fraudulent purchases. Maybe the only way to buy is with a preloaded card for only the amount of your purchase. Now I need to get a new card and that is a huuuuge pain. "
Share your shopping experience and interact with1,893 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."