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"I ordered a product through Rakuten and supplied by BlueMall. Worst experience EVER. I have placed and received numerous online orders for merchandise, and never have I received such horrible customer support for such a simple problem as being shipped the incorrect sized product. Spent hours on the phone and emails trying to resolve the problem. My first and last time with Rakuten and/or BlueMall. Be advised accordingly."
"Horrible!!!!!Will never shop at this website again."
"2 CREDIT CARDS were stolen after using this website, fraud totaled over 3000+, spent online and in-person. these identity thiefs should be thrown in the jail.Stay away from this company until it acknowledge the problem and fix it."
"I purchase an Blu-ray player that the door did not work right out of the box. Not knowing that Rakuten ships form a 2nd party and that is not disclosed (it would be nice to know up front!) The product was received on 4-18 and I am still waiting for my refund!! uggggghhhhhh!!!!! I will never do business with this company again, weather it be for business or personal... ********* BEWARE DONOT DO BUSINESS WITH THIS COMPANY *********"
"Like many others, my credit card was stolen for purchasing goods from Sears and Best Buy. Avoid this store completely."
"I have had 2 different credit cards hacked. One was a business card and the other was a personal CC. I called support and they gave me the run around. The charges were totaling over $10000+.The first credit card was a business card that I use on the internet alot at a few different computer stores. It was actually hacked over 3 or 4 different times over the course of a 2 years. I was unsure where I was getting hacked until I used my personal cc at rakuten.com and it was hacked about 8 hours later that night."
"DO NOT USE RAKUTEN, I purchased some lug nuts for my car for 12.99 everything went fine, 3 weeks later a charge is placed onto my card for $195.74. I attempted to contact rakuten, which NEVER replied, after 4 emails and contacting my card issuing bank they removed the charge but never sent so much as a single email. This is the policy of rakuten, get your card number, add false charges, hope that you don't notice. total scam, read other reviews you find dozens of stories just like this."
"Only do business with Rakuten if you enjoy credit card fraud. They have had a data breach and have done nothing to acknowledge or fix the issue. Over 200 Slickdeals members affected."
"Placed an order with Rakuten.com for about $3000 when they were offering 17X Rakuten points. I received an email confirmation that I will receive 49xxx points, nearlu 50K points, which translates to $500. After a few days, this got changed to 25000 points, when I called them they said that was the limit. Why send me an email that I received 49000 points and then cancel/truncate the points. No intimation of the change, I realized this when I wanted to actually use the points. Called CS and they said that was their policy to give max. 25000 points. But when I insisted the email I received saying 49000 points, they had no proper response. "
"Bought a Brother MFC-9460CDN printer for $422.99 and quickly received my thank you for purchasing that printer email. Next day I received an order cancellation notice "because you have a PayPal UnVerified Account or you are shipping to a PayPal Unconfirmed Address". Of course the address is verified; I have a business and frequently buy using the same address through PayPal. I immediately went to their website and tried buying the same printer with a credit card without using PayPal, but they quickly changed the price of the printer to $551.00. They do that to attract traffic to their website but at the same time they get to anger people. This company is destined to disappear from the web. The fact that they exist as a company is a marketing miracle. "
"I ordered a camera from Rakuten and it of course was eventually sent by a third party. Price was good and I'm happy with the purchase. Now the big problem with Rakuten? Credit Card fraud. A few days after I ordered someone tried to use my card to make an online purchase for over $600. My credit card fraud team contacted me and the charge did not go through. I thought the timing was suspicious so did a query on Rakuten and credit card fraud and saw many people with the same problem. Right after a purchase someone tried to use the same card for fraudulent purchases. Maybe the only way to buy is with a preloaded card for only the amount of your purchase. Now I need to get a new card and that is a huuuuge pain. "
"I ordered a refurbished monitor via rakuten.com. The website listed 2-5 business day shipping for an extra charge of $15, which I paid. The receipt I received half an hour later listed 3-6 business day shipping—and I was on a schedule. My initial e-mail to them went unanswered. When I called on the next business day to correct the situation and find out actual shipping status and times, the woman I spoke with—clearly reading from a script—gave me no information. When I asked for the seller's contact information, she started at the top of the script. Again. The number I was finally given for the reseller was for the wrong department. When I eventually got through to the correct person at the reselling company, she said that shipping was, indeed, 3-6 business days—and wasn't aware that rakuten.com listed standard shipping that was cheaper/slower than that. When I cancelled the order, rakuten.com suddenly became very concerned with my order and fulfilling it. If they spent as much time on customer service as they do on damage control, I'd still be a customer."
"Credit Card info was stolen after shopping at Rakuten. Worst experience with data security. I will never ever buy from this site. Does not have the basic infrastructure security of e-commerce shopping in place yet."
"A few days after my CREDIT CARD purchase at Rakuten, unknown charges started appearing on my credit card. I was greedy and wanted the points, so didn't use the other pay services. I may be paying for that mistake for a long time to come. Worst financially secure data management company!!!!! All their data is probably processed in a lowest-cost country with lowest paid workers who are eager to make some kickbacks selling client data with credit card info. Either that, or the data collection systems are the easiest to hack into and they absolutely don't care about informing users or stopping the problem. Of course, they are NOT a US-Based company so they are probably not bound by those ideals. Client details and credit card info are often enough to wreck a persons credit report. I saw the YEARS of other similar comments from other users and figured it must have been solved by now and took the chance of ordering by credit card."
"ordered a box of dot markers on 4/21/2013. shipped on 4/23/2013. received on 4/27/2013. transaction went fine."
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