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Full Rating Profile
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
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    Other

    • option not available International Order
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    • option not available Customer Support
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.38/10 4.38/10
    Chance of future purchase: Rating 0.14/10 0.14/10
    Shipping & packaging: Rating 0.78/10 0.78/10
    Customer service: Rating 0.31/10 0.31/10
    Return/Replacement policy: Rating 0.26/10 0.26/10

112 Customer Reviews

Rating 2/10
1/5
modified review posted

"Ordered an copier cartridge, they sent a bottle of toner instead.
Totally misrepresented the product.
Had to pay shipping return and they still only
issued me a partial refund
"

modified review This review was modified by easymale on June 05 2014 12:53:43 PM


Rating 8/10
4/5
modified review posted

"Rakuten is a marketplace for re-sellers. The item I purchased on the Rakuten website was fulfilled by Electronics Palace. The Item did not work. Electronics Palace would not refund the cost to return the product. But Rakuten came through in the end and issued me a gift card for the price of return shipping. make sure you check out the Marketplace seller before ordering. change my review to 4 stars."

modified review This review was modified by ShopperX on June 04 2014 07:48:21 PM

Rating 2/10
1/5
modified review posted

" I placed order on Sat. April 12, 2014 for Dell Optiplex780 Windows 7 with keyboard, mouse and monitor. As an incentive the ad included a discount of $30 off price of $279.99 if I was accepted for a Rakuten credit card. I applied and used the card but was still charged $279.99. Worse I had no credit card number to trace with the card merchant First Bankcard.
On Tues April 15 the seller Front Source Tech claimed by email it shipped via FEDEX & gave me a tracking number. Wed I went to Fedex website and called customer service to trace & no package was in the Fedex system. I emailed Front Source with the email address provided from Rakuten on Wed 4/16 & emailed Rakuten Fri 4/18. There is NO telephone number to call Rakuten on Website. I emailed again Front Source Tues 4/22. left 2 telephone messages. I emailed Rakuten again 4/23 & was issued Incident No. asking 72 hrs to trace. I finally got my Credit Card which had Rakuten telephone number in billing line then called Rakuten which I finally talked to Customer Service Rep on Mon April 28. She needed another 24 hrs to trace. On Wed. 4/30 I called again & she will get back to me within 24 hrs. & finally discovered the computer never was picked up from First Source on April 15. It finally shipped April 30 from NJ. I finally received computer Mon 5/5. Unfortunately the monitor did not stay on the stand & I called Front Source but this time it was replaced in a timely matter.
As I went along this process I realized the seller (Front Source) email address and Rakuten website were different than the Front Source Tech website, which may be why I received no answer from the seller.
The biggest problem was NO telephone number for Rakuten to contact.
I still did not get the $30 off with approval for Rakuten credit card and frankly it is not worth the effort with my frustration in the past month.
A friend says I have the patience of a saint.
"

modified review This review was modified by massage905 on May 19 2014 07:31:38 AM

Rating 2/10
1/5
modified review posted

"ABSOLUTELY DO NOT ORDER ANTHING FROM RAKUTEN AND GOLF OUTLETS OF AMERICA (Which is connected to Rakuten) .

I had ordered a Power Walker with this website(first mistake). After using it for couple of days, the speed stated to get slow even if it's on high speed. The Highest speed was 6km. I called the Rakuten (I was on hold for more than 20 minutes). I had a talk with Genesis Pena (So rude lady), I explained everything to her. so she sent me RAM Number for returning my product. what this means that i will have to pay the shipping cost!! If i do pay shipping cost then it will be over $70 for sure(because of the weight), But My point was that, why should i pay the shipping cost if you gave me the bad Product? Simple, I paid whole amount of money for this product, so I expect this product to work fine. This shouldn't be happening after 15 days of using it!!! What mad me mad was this Lady that i mention above, she sounded like my money grows on a trees. At first she didn't trusted me, but I trusted Rakuten for the product and money i gave (second Mistake). The walker finally stooped working after all. I lost my money and a walker!! I was going to call at that time because it wasn't been a month. but i was afraid that they will not refund me (saw one review about refund). but after few days i was lucky enough that my Neighbor took the walker for same prize and he used the parts for his company use. I like shopping online, but from now on i will never ever in my life use Rakuten, I should of had read the review online (3rd mistake). They should definitely shut there company, i didn't seen any review that was rated 5!!!! Shame on this company, and shame on Genesis Pena (she should be fired).
"

modified review This review was modified by Medora0319 on May 16 2014 05:14:45 PM

Rating 2/10
1/5
modified review posted

"I placed an order early on Fri, May 9. I did receive an automated acknowledgment. Kept checking throughout the day and over the weekend, and during the next Monday, for news on shipping/tracking. Finally on Mon. afternoon I received an email saying that my shipping address is unknown to my credit card company and I must make arrangements with the company then verify it back to them. What? My credit card company is very much aware of my home/shipping address where I have resided (and placed hundreds of mail orders) for the past twelve years. If this was an issue (which it is not, all info was entered correctly), why was I not notified for four days? I wrote back, with a clear explanation as well as with a couple of questions. All I got in response was that they had been very busy so they could not get back until four days later with a (bogus) question about my credit card. (Apparently my camcorder order was just one more botheration . . . ) I cancelled my order, and shall be keeping CAREFUL WATCH ON MY CREDIT CARD FOR BOGUS CHARGES for the next several months. Something is fishy here. BE WARNED: Do not order from this company."

modified review This review was modified by PCHILL on May 12 2014 01:39:04 PM

Rating 2/10
1/5
modified review posted

"Take forever to ship an Item and it takes minimum 50minutes if you want to get connected to a customer representation on phone. Very slow processing of orders and frustrating."

modified review This review was modified by Naveen123 on April 29 2014 12:59:13 PM

Rating 2/10
1/5
modified review posted

" Stay away. Only half the order was filled. No response from these guys or seller. These assholes won't return an email. Don't expect to get your stuff."

modified review This review was modified by Benfishingu on April 26 2014 01:49:30 PM

Rating 2/10
1/5
modified review posted

"Shame on me: Waited too long to buy new product Sony PS4 ($400 value). Everyone was out of stock, except Rakuten.
Shame on me: My kid decided he wanted a different system, so I returned the item to Rakuten seller Planet Fun Toys via USPS. I lost the tracking number.

Shame on Planet Fun Toys: Price gouging during the holidays. Paid $650 for a $400 product.
Shame on Planet Fun Toys: As of 4/25/2014, I have not been refunded. That's 5 months!
Shame on Planet Fun Toys: Seller won't respond to my emails. I've sent 4 since January asking about my refund. No response.

Shame on Rakuten: I contacted Rakuten's "customer service" to hopefully get their help. They won't do anything unless I can provide a tracking number. They won't even ask the seller if they received the package!!! I've asked Rakuten repeatedly to ask the seller if they received the package, and I get no response.

Funny thing, Planet Fun Toys seller is actually Planet Fun Toys LLC based in Wildomar California, owned and operated by a single person named Jonathan Shinn. Simple web search shows that info. Planet Fun Toys is no longer a seller on Rakuten. Hmmm, wonder what happened. I guess I'm out $650. Thanks Rakuten and Jonathan Shinn!

"

modified review This review was modified by weskk on April 24 2014 03:15:11 PM

Rating 2/10
1/5
modified review posted

"The worst etailer on the planet. Customer service is non-existent. Their vendors are just as responsive (againt, non existent). Do not do business with these idiots."

modified review This review was modified by GotAloha on April 15 2014 08:03:22 PM

Rating 2/10
1/5
modified review posted

"here is my thought about rakunen.com unprofessionalism.. they kept telling me my address is diffrent from my billing address but yet in still the took payment from my bank account countless of times so something weird was going on with them just when i thought i was getting my item they said item was on hold for verification problems with a mismatch in account information as compared to my billing address, when i finally matched them up it said i was o.k then five minutes later I'm rejected. when i contacted the bank they said it was that company rakuten.com not the there bank institution.i was buying laptop memory and got dupped no memory no sale no nothing a whole lot of hell sale.. wasted my time and effort ."

modified review This review was modified by rakutendontthinkso on April 09 2014 03:11:17 PM

Rating 2/10
1/5
modified review posted

"I bought two pendant lights from this company. When they came they were not the color I expected. One box was opened and the other was not. The lights were never taken out of the box completely. I returned them in the original boxes with 3 days of receiving. I am being charged a 20% restocking fee and because the shipping was free they are taking that out of my credit as well. I am shipping them back on my own UPS dollar. What a rip off. I will never order from this company again. Bad, bad, bad. very bad!!!!!"


Rating 2/10
1/5
modified review posted

"I purchased 4 Coleman lanterns and was sent 4 lantern mantles instead. The order was filled by Wayfair. Wayfair said it was a mistake and will not send me the lanterns. The email confirmation has one order number, the package another one. Some kind of scam going on here. Both companies were no help. Do not order from either."

modified review This review was modified by EastFlorida on April 09 2014 12:04:42 PM

Rating 2/10
1/5
modified review posted

"I have used it first time. I have ordered for Swissgear maxxim laptop bag pack and I got swissgear MARs backpack that was of half the price. I have returned it , hope I get my money back.
Worst is Rakuten does not have any phone number to talk to. that's horrible....Other part is , Rakuten points can't be used with Paypal.......why? These are the thing that make me think Rakuten is worst place to do shopping..
"

modified review This review was modified by vkumarsh on April 05 2014 05:13:28 PM

Rating 2/10
1/5
modified review posted

"If you are reading this and thinking about buying from Rakuten Company - I beg you - DO NOT. This Company is the worst Company I have ever bought from. You will lose your money and not receive the goods, simple as that. These people are thieves, no less. DO NOT let them steal your hard earned money. Buy elsewhere. You were warned... Good luck."

modified review This review was modified by padwina1 on April 03 2014 02:04:12 AM

Rating 2/10
1/5
modified review posted

"If you are looking to buy an item for a considerably low price, then Rakuten is place to look at. But do not attempt to buy. Your money might be as well thrown away.

I bought an Philips Toothbrush heads, for amount of about $15. Someone name "Sandy" sent me a totally different set. When I tried to find what should I do next, e-mail from someone "Katy" advised me that I can keep an item for 15% less comparing to what I paid or pay my own return shipping for that item.

Why would I need an item that I have no use for? After that all communications went to halt. No emails; customer service on the phone advised me to contact seller, which is some other company, somehow related to Rakuten.

I filed complaint with PayPal, let's see what will happen.

I might be a scam to some point. You order an item, company sent you anything, and you stuck with additional expenses of returning it. If you don't return it then you wasted money. And of course they are sorry for the mistake. $15 here and $10 there, if you get traffic then its not that bed.
"

modified review This review was modified by stranger22 on March 26 2014 06:05:40 PM

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