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  • Radwell Radwell Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.79/10 6.79/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 9.58/10 9.58/10
    Customer service: Rating 8.93/10 8.93/10
    Return/Replacement policy: Rating 6.25/10 6.25/10

263 Customer Reviews

Rating 10/10
5/5
2014-10-03

"The order was processed in a timely manner and the product was received when needed. The product itself functioned properly."

Rep reply posted Oct-09-2014

A rep from Radwell, JRadwell, has responded

“Thank you for your feedback. Glad to hear we met your needs.
Sincerely,
John Radwell”


Rating 10/10
5/5
2014-09-25

"I needed a Johnson Controls VFD repaired on a 70 ton Roof Top Unit, A new unit was very expensive. PLC saved our company over 80% of new part with a warranty. Part is installed, working great. Customer service is top notch. Thanks Guys!!"

This review was modified by Sooner1stclass on September 25 2014 12:05:08 PM

Rating 10/10
5/5
2014-09-24

"Great Customer Service! Great Comparable prices, and a lot of items in stock. "


Rating 10/10
5/5
2014-09-24

"Excellent customer service and part arrived ahead of expected delivery. Have never had a bad experience with this company."


Rating 10/10
5/5
2014-09-23

"They had just what we needed! Customer service was very knowledgeable and helpful. Very quick shipping as promised."


Rating 10/10
5/5
2014-09-23

"I ordered online and it could not have been easier. I got my order very quickly and it was exactly as advertised. "


Rating 10/10
5/5
2014-09-19

"Good experience. They had a hard to find part that was needed in a hurry. "

Rep reply posted Sep-23-2014

A rep from Radwell, JRadwell, has responded

“Thanks Joey for leaving us this feedback. This was very kind of you. Please let me know personally if you ever have any trouble using us.
Sincerely,
John Radwell
Radwell.com”


Rating 10/10
5/5
2014-09-19

"I was very pleased with the service, quick turn around, and follow up. It is a surprise nowadays when a company's employees make me feel like they care, they appreciate me as a customer."

Rep reply posted Sep-23-2014

A rep from Radwell, JRadwell, has responded

“Thank you very much for taking the time to leave your feedback. We greatly appreciate every customer and use feedback to improve. If there is ever anything we can be doing better please never hesitate to reach out directly to me.
Thanks gain,
John Radwell
Radwell.com”


Rating 10/10
5/5
2014-09-19

"Website search function worked well. Appreciated the order update status'."

Rep reply posted Sep-19-2014

A rep from Radwell, JRadwell, has responded

“Hello-
Thanks for leaving this feedback, it is greatly appreciated. If there is ever anything I can do for you never hesitate to ask for me personally.
Thanks again,
John Radwell
Radwell.com”


Rating 10/10
5/5
2014-09-19

"I'm very happy with my expirence with Radwell International. The part I needed was in stock, and well priced. Shipping was Fast! The processor worked like a charm. To my surprise, 2 months after my order I get a personal follow-up email asking if their product is still working for me, and if I needed anything else. In all my years of ordering parts from many different vendors, I can honestly say this was the first time I've ever gotten a personal follow-up email. I've recieved tons of the automaticlly generated "Thanks for your order" emails, but no one has given the time to have a personal dialog with me about their product that I purchased, and how it's working for me. Keep it up Radwell!

Jon F.
"

Rep reply posted Sep-19-2014

A rep from Radwell, JRadwell, has responded

“Hello Jon,
Thank you so much for this kind and thoughtful feedback. If there is ever anything that I or Radwell can do for you, or do better, please let me know personally. We will only continue growing and improving thanks to customers like you.
Sincerely,
John Radwell
Radwell.com”


Rating 10/10
5/5
2014-09-18

"This is not my first experience with Radwell International. Each time it hass been a great experience, that has gotten even better!
In July we had somewhat of an emergency and needed a Timer repaired to complete an order. The staff at Radwell came through with flying colors. Their responsiveness and constant communication as to the progress of the repair was beyond all expectation.
Amazingly, Radwell's Customer Service followed up well after the timer was back in operation to be sure it was working properly... and it is!
I highly recommend Radwell knowing you will find the same quality workmanship and customer service I have experienced.
Rita Hoffman
Hoffman Precision Plastics, Inc.
"

Rep reply posted Sep-19-2014

A rep from Radwell, JRadwell, has responded

“Hello Rita,
This feedback was so thoughtful and kind. Thank you.
Please let me know if you ever have any trouble with us. We are so lucky to have you as a customer and you deserve only the best.
Sincerely,
John Radwell
Radwell.com”


Rating 8/10
4/5
2014-09-18

"With the 24 hour PLC Center Website. Simtek Industrial Controls has been able to assist several Plant Shutdowns to get up and running with parts from PLC Center that where no longer available by the standard channels. "

Rep reply posted Sep-19-2014

A rep from Radwell, JRadwell, has responded

“Hello David,
I just wanted to thank you personally for sharing your feedback. Please let me know personally if we ever need to improve in any area. We use all feedback to improve our services and greatly appreciate your help.
Sincerely,
John Radwell
Radwell.com”


Rating 10/10
5/5
2014-09-17

"They had what I needed at a great price."

Rep reply posted Sep-19-2014

A rep from Radwell, JRadwell, has responded

“Hello Noel-
I just wanted to send you a quick note to thank you personally for the kind words. If there is ever any problems with us please do not hesitate to get me involved.
Thanks again,
John Radwell
Radwell.com”


Rating 10/10
5/5
2014-09-17

"Radwell/ PLCCenter was wonderful to work with. They got us the part we needed for less money, much faster than the competition, and they communicated well every step of the way. "

Rep reply posted Sep-19-2014

A rep from Radwell, JRadwell, has responded

““Hello,
My name is John Radwell. I just wanted to send you a quick note to thank you personally for the kind words. I think we can always do better, but I greatly appreciate the thoughtfulness. If there is ever any problems with us please do not hesitate to get me involved.
Thanks again,
John
Radwell International, Inc.””


Rating 10/10
5/5
2014-09-17

"The website was easy to navigate and the customer service was on top of things with notifications as any issues arose."

Rep reply posted Sep-19-2014

A rep from Radwell, JRadwell, has responded

“Hello-
Thanks so much for sharing your feedback here. If there is ever anything I can do for you please never hesitate to ask for me by name.
Thanks again,
John Radwell
Radwell International, Inc.”


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