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"I was very displeased with this company. I ordered a Refurbished 30GB Zune MP3 Player and received an email soon after saying it had gone out of stock but my order would be filled when it came back into stock. Later that day I received a conformation email saying the item was back into stock and would be processed and shipped to me. Within 12 hours the status on the order changed to canceled. I did not cancel the order so I emailed customer service and after a full day's worth of emailing back and forth was told, because there was a glitch in the system, more orders were taken than could be filled, and my order was canceled because of this. They told me I would have to wait until the item came back in stock and reorder it, I was not pleased with this response because it was a problem on their end so they should have fixed it. I called customer service today, and after being transfered 5 times and sitting on hold for over an hour collectively, the woman I spoke with, Ester, told me the same thing, that I would have to waste my time to wait until the item came back into stock and reorder it. I told her this was unacceptable, and that the company should at the very least leave my order open, so that it could be filled when and if the item ever comes back into stock again. She told me she could not do that. I asked to speak with her supervisor and she would not let me and gave me instead a mailing address to contact them and the SAME email address I had been communicating with yesterday. I pointed this out to her and she told me that it couldn't be the same address. I made sure she was aware that I will be posting my negative experience on the internet and that NO ONE should do business with their company because they do NOT care about their customers."
"Regarding online order. Was lied to several times, items were back ordered, they refused to refund and cancel my money, their sales manager told me that I was lied to and said the support was bad, and finally they told him that if I refuse the package they will never refund it... I thought these guys were supposed to be professional?"
"Ordered a refurb Zune 30 GB when it was finally in stock. The order process went through just fine. They even sent me an email confirmation. I even checked later on and the Zune was still showing as in stock. Next day, they sent an email that said they regret to inform me that they were unable to complete my order and that the item was unavailable. This is not the first bad experience I have had with Radio Shack's online store. I am done doing business with them. "
"I will never buy anything from Radio Shack again. This is the second time that I have bought something from them and it hasn’t worked and they won’t take it back.I bought my Dad this GPS for Fathers day. Since he lives 800 miles away, I ordered it online and had it shipped to him. I did not order a refurbished model but I think that’s what we got. When he opened the package all that was in the box was the GPS itself. No power cord, no windshield mount, not even an instruction booklet. He had the packing slip (It’s says, you have bought a returnable item and it can be returned at any Radio Shack store) and the email receipt that I had forwarded to him and he went to his local store to return it. They refuse to even look at it. They say since he bought it online that he has to return it to the manufacture. They had several of the same units sitting on the shelf but they refused to exchange it. They said they won’t take it because it is only missing things and not broken. We don’t know if it works or not because we can’t turn it on without the power cord. They won’t even give him the items that are missing from it. They would not do a thing. He even tried another store but they wouldn’t help him either. I sent Radio Shack an email explaining the situation and they sent me their automated response that someone will get back to me in 24 hours. I have heard nothing else from them. So now my Dad has this great Fathers day present that doesn’t work and if he sends it back he has to pay the shipping. I’m cutting up my Radio Shack credit card. I won’t be needing it."
"Stay away from Radioshack.com. Their customer service responds, but takes no action on any request. It has been 25 days since they received back my cancelled order, yet I have not received any credit to my credit card. Now I have to go through the dispute process with my Credit Card company.This was my first order attempt at RadioShack.com. I placed the order on Sunday evening 4/20 at 9:00PM. Thier site states orders can be cancelled online as long as the order is not being processed. I receive an order confirmatiuon email immediately after I placed the order. 30 minutes after I ordered, I found the need to cancel the order. I immediately go to their website to cancel the order, but their site states my order number doesn't exist. Their site also states to allow up to 1 hour for a placed order to show up, so I wait an hour and 15 minutes. Still, my order does not exist. So I call to cancel it, and the CS agent can't find my order number either so he says he cannot cancel it. I hang up and send them a "contact us" message on their site to cancel my order. Over two hours after I placed the order, after 11:00PM, Sunday April 20, and still my order does not exist online, so I go to bed.The next morning, surprise, my order shows up and is being processed so it won't give me the option to cancel it. Later, I get a response to my email from the previous evening stating that my order cannot be cancelled because it is now being processed. The order is shipped in two parts, one on Monday, the other on Tuesday. One was shipped from Illinois, the latter from Texas. I get billed for both parts of the order. They made no effort to stop either order, even knowing the situation where I contacted them the previous evening. Their response was that their order system was down for several hours for regular maintenance Sunday evening.I requested that they contact FedEx ground and stop the order. They did not, so I did. I never received either part of the order. FedEx returned both parts of the order to the shipping locations - the first part (Il) on 4/25 at 10:11AM (signed for by T. Travis) and the other (Tx) on 4/30 at 10:51AM (signed for by Elvira). Today is 5/20 and I have yet received any credit on either shipped portion of the order (they were billed separately). I have sent them several emails during this process. They respond to all with an apology and some reason for the delay. All I know is they have done nothing at all, except charge me for an order that I did all I could to cancel before they shipped it. Don't bother with Radioshack.com. "
"Good customer service. They actually know their products. Good prices."
"I received the two Wii recharge stataions by Gigaware on Friday, 01/04/08. The 1st unit plugged in fine.. The 2nd unit, as soon as I plugged in both controllers, only one lighted up.. After removing the controller, I noticed one of the two wire prongs has fallen off.. Just like that, broken on 1st use/try..Calling the customer service to request for a replacement was a nightmare.. The SR insisted that I broke the product, because "Radioshack always inspect all units before shipping and if it failed in my hands - I must have broken it"..Request to talk to the supervisor, got the answer "I'm in charge; I'm the administrator here.."..I've never encountered any retailers that insist on blaming the customers.. What happens to the service in customer service?! I'm taking my business elsewhere - that's for sure.."
"Initially, it seemed that the order was going to go through without incident. I received an order confirmation within hours. From that point on, however, my order got stalled with seemingly no way to find out status. The order status changed to "Item(s) located in stock" and remained there for two weeks. After several e-mails to Support, I eventually called their 800 number (which was also unpleasant to navigate) and "attempted to" cancel my order. Time will tell if it arrives, or if I get charged for it.Overall, a very unsatisfactory experience."
"I placed an order on 5/10/2007 and haven't received the order as of 5/18/2007. I emailed and asked my order shipping status. I were told to wait for full 10 business days to trace the package. On 5/25/2007, I let them know that I haven't received the package. They replied that they have contacted the FedEx to search for package. On 6/5/2007, I again let 'em know that I have not received any infor regarding my package. They said they have sent my refund request to the credit department. On 6/11/2007, I let them know I haven't received my credit. They said it takes up to 30 days to appear on my credit card statement after the refund is processed. I don't understand why it takes so long for the refund. "
"I went to the store because they advertised a rebate on an item I wanted. I followed the instructions and when I followed up in May, after having received no check, I was told "it's not their rebate." Funny, it's on a RadioShack Rebate Form. It has their address and phone number. It lists the item I bought. Sure LOOKS LIKE A RADIOSHACK REBATE TO ME!!!"
"I just bought an air purifier from Radio Shack on 5/16/2007. When I opened the sealed box, the unit was scratched and dirty. It is obvious that it was a display unit and it had been used a long time. None of the two sale persons told me about it. Extremely bad experience. The store that I bought the unit from is at 813 Cherry Ave., San Bruno, CA 94066"
"Don't order online at Radio Shack. I was looking for an external enclosure. Found on on their web site. The description stated that this particular external enclosure fit any hard drive. I had a 3.5". So I order it. Open the box to find printed on the front, 5.25" external enclosure. Doesn't fit my hard drive.Call customer service and was told, when you buy a new hard drive, adapters should come with it. Told the gentleman that I didn't buy the hard drive. It was my old one out of the computer and repair company had put the new one in and I didn't have access to any "spare parts". Went to return it, no use to me. On the packing slip it states to go to web site for returns authorization at such and such. Well guess what? No place in the returns area is there anything mentioning returns authorization. OK, will just ship back to address provided on master packing slip. It gave Radio Shack, Returns department and street address. No city or state. Just figured it was going to same town and state it came from.Sent it out. Got call from shipper, saying that the street address doesn't exist in that town or state which by the way was PA.Eventually found out that it had to go to Louiville KY. Very incompetent all the way around.1) web site doesn't accurately describe product2) web site doesn't have any information on return authorizations3) packing slip doesn't contain full information needed to do returns, either full address or note to please call customer service.Never again will I order from RadioShack online. "
"I saw Acer Aspire 5102WLMi NB PC for $699 at Radioshack.com and decided to buy it cause it was a decent price for Dual core Turion processor laptop. Web site had description of this computer same as on Acer's web site. On the next day after I submitted my order I went to their web site to check it, and I was surprised that description has changed to some crappy Acer Celeron processor (model: Acer® AS3690-2258) but my oder still had 5102WLMi so I was calm and realized that they just misspeled model and description on the web site. I still expected to get my Dual-Core Turion laptop, but instead I got this crappy Acer® AS3690. My order confirmation email, shipping confirmation email shows that it should be Aspire 5102WLMi NB PC but they shipped cheap Acer® AS3690 insted. Very, very, very bad and unprofessional service. I would never buy anything neither from Radio Shack store nor their online store and would not recommend it to anyone if you don't want to mess with crappy and unfair service."
"Great service. Ordered on a Monday, shipped on Tuesday, arrived on Wednesday. Product arrived in excellent condition. Amongst the best online shopping experiences I've had. Would definitely shop here again."
"The order process was easy enough. Got confirmation e-mail & tracking # when expected.However, product was damaged. (Looks to be a return)"
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