We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Rack N Road - C Rack N Road - Car Rack & Hitch Superstores Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2021 Arden Way
    • Contact: customersfirst@racknroad.com
    • Phone: 800-722-5872
    • Customer Support: 800-722-5872
    • Business Hours: Mon - Sat: 10am - 6pm | Sun: 10am - 3pm
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

32 Customer Reviews

Rating 10/10
5/5
modified review posted

"really great experience at their store in san rafael. staff was friendly and I thought that they had a lot of bike racks. The used rack seemed like the best choice"


Rating 2/10
1/5
modified review posted

"I recently spent $1,100 for a Tonneau cover and bed liner for my truck. I went to Rack-N-Road in San Rafael. They ordered the wrong parts which caused me to make multiple trips. I had problems w/ the Tomeau cover lock; key would not go in anymore. The store would not return any of my calls. E-mailed one of the owners John Bauer he too ignored me. I went to a lock smith and they fixed the problem. If you are interested in out fitting your truck or car "DO NOT GO TO RACK N ROAD" go some place else where you can get good service. Stay away from these amateurs."


Ratings Calculation Change


Share Rack N Road - Car Rack & Hitch Superstores's store rating

Rack N Road - Car Rack & Hitch Superstores is a Merchant Member! Learn more

Rack N Road - Car Rack & Hitch Superstores is a merchant member
Rack N Road - Car Rack & Hitch Superstores participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,837 merchant members.