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"items still not received, continuous emails saying delayed and then order cancelled and had to replace order. abysmal. will never use these guys again."
"I order from Quill all the time and have for about 8 years. Always fast shipping and never any billing issues. The prices are great. I have to wonder why there is a concerted effort to move business away from Quill? If other stores are losing business then lower your prices to compete. I will continue to send Quill 95% of my business due to the great service and prices."
"******RIPPED OFF ON SALES TAX*******I purchased an item and was charged a certain amount, and was emailed the receipt. 2 days later they email me an invoice for a different (higher) amount. I checked my bank account, sure enough, charged me the higher amount. The sales tax charged was 9%, my rate is 6.85%. I emailed them asking for an adjustment. Not only did they never respond to my request, they also illegally charged me more than I authorized. This company is a subsidiary of Staples. Last time I ever purchase ANYTHING from these crooks. And I suggest you do the same!"
"Found a really good deal on Quill.com. The reseller ratings here scared me, but I still placed the order using my Discover card. I'm glad to say everything went very smoothly. Items arrived on time, coupons were accepted and applied correctly, and everything went as well as it possibly could. Based on my experience, I would definitely shop there again."
"I just purchased a 23" HD computer monitor from Quill.com and have to say I am super impressed and had no issues whatsoever. I got a KILLER deal on the monitor and had a coupon code for free cookies, too! The order processing and shipping were incredibly fast and the transaction could not have gone any smoother. For those of you flummoxed with all the bad ratings here, I would suggest searching "Quill.com reviews" on Google or going to BizRate.com. BizRate has about 1,600 reviews of Quill and the overall rating comes out to 4.6 out of 5, which paints a much different picture than the one here (I would say it's a more accurate picture, too, based on the sheer volume of ratings and reviews). Quill did not disappoint me!"
"**Never buy from these people!!!** Absolutely horrible customer service. I ordered a 23" computer monitor which they conveniently substituted a 20" monitor and shipped it without my consent.Please steer clear of this miserable excuse of a company."
"Horrible Customer Service and they're quick to blame you for thier obvious mistakes.. Will NOT be giving them any further patronage.. "
"I had bad experience with this company, similar to those who purchased thru their website.I purchased an HP laser jet printer from their website since they advertised the lowest price ($383). But couple days later, I went to my online account and saw that they charged $547!. I called them right away but the item has been shipped. So, I have to refuse the delivery when it comes to my house and call the credit card company.What a mess!. I cannot believe this is an American company and still survives doing business like this....trying to overcharge customers while they are not looking."
"I am very satisfied with my recent order. If Quill can improve her website that can provide more information about items' in-stock status and send more order status updates, customers will feel much more confident in doing business with her."
"Quill sends representatives door-to-door to sign up businesses. After someone in my company let them wait an hour to see me, I felt bad enough to give them my ear. The young man set up our initial order and said he would be back in 3 days to check on us. Turns out he lied about our order, ordered the wrong product because what we wanted was not available at the price we wanted, and then he never came back. Quill will not refund you for their mistakes, they will only give a credit. HORRIBLE COMPANY, NOT WORTH YOUR TIME."
"My first order will be my last order. Placed order online.and received online receipt for $59.64. They charged my credit card $80.94. I've filed dispute with credit card so I feel sure I'll get the money back but it shows me Quill is a shyster company who inflated your bill, obviously hoping you're not paying attention."
"Quill is owner by Staples and caters to businesses. Their shipping speed is at par with Staples, which means very fast. They have many distribution centers around the country. Items arrived in good condition and packed well."
"Ordered a few laptops to equip our vehicles and found some great prices at quill.Our company received a phone call explaining they needed a Money order or Cashiers Check.No problem...i went to the bank, got the check and mailed it.That was MAY 4TH..our order was cancelled so we re-ordered it under the advice of the credit dept.They claim the NEVER GOT THE CASHIER'S CHECK.Ok..back to the bank...the BANK says they cashed it..i submitted proof and still NO REPLY.Our Lawyer is getting involved if we don't get the merchandise or a refund...STAY AWAY FROM THESE PEOPLE!***UPDATE*** - As of June 4, 2010 they claim they NEVER got my proof that the bank check cleared even though we sent it REGISTERED MAIL AND THEY SIGNED FOR IT.I Faxed it, E-mailed it and Sent it again i'll let you know what happens."
"My company does lots of business with Quill. They offer nice payment terms; the shipping times are quick; order tracking is accurate. There packing lists are easy to read and offer easy instruction for returns. "
"1. Company charged me for order, but denied charging me.2. Demanded proof that I was charged. Demanded proof, including last four digits of bank account number and screenshot of account balance, that purchase would not put my bank account in negative.3. Demanded payment by money order - for an order placed online and charged to my debit card.4. Claimed they were demanding payment by money order from everyone who purchased an item I ordered. I heard from dozens of people on two online message boards, all of whom ordered that item and only that item; not one was asked for a money order.Worst customer experience I've ever had. Stay away."
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