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"I don't understand all the negative reviews. I ordered two orders during the weekend. I received one about noon on monday morning. The other order was an item that was in short supply, so it showed up on Tuesday or Wednesday. These orders were for products that had large mail-in rebates on them from the manufacturer. Every other store had raised their prices to accommodate for this, except quill...so basically Quill had the cheapest pre-rebate prices anywhere. Because of this they were flooded with orders (due to forums advertising this deal). I actually got both orders, so I was lucky. Many people, as I understand, ordered and had their order canceled because quill ran out of the item. This was a flaw in the quill inventory system and honestly I've run into it many times in the past. Anyway I was lucky and got my two orders quickly and promptly. The customer service was the best I've had in years. The reason I was prompted to write this review is that I received a personal phone call from quill welcoming me as a new member and asking if i'd like email coupons (yes) and if I had any questions. This is after all my orders have been filled. They really want to make an impression on new customers.Another spot of great customer service is this: After I placed my first order I found a coupon code for 30 off 150. When I asked via email t have that applied to my first order, they did it without a hitch. Sweet. Quill is an old brick-and-mortar company transitioning to the web, I'm impressed so far. I would definitely order again. "
"Worst store ever! took ages to process my order and then finally cancelled my order without any reasonSCAM WEBSITE!"
"advertise canon printer for $180 . 2 days later got the email say that none are in-stock. Order was canceled . After got all my personal information. BAIT & SWITCH."
"It is best to not order from this store. I wish I would have read all of these reviews before I ordered from them. I ordered an IMAK Smart Glove on 9/28/09 online and paid with a credit card. After not receiving the item. I checked online and found they canceled my order. I called them on 10/7/09, and they created a new order for the same thing and told me to expect the item 10/8/09 or 10/9/09. I did not receive it on those dates so I checked the order status, and it had been canceled too. This is ridiculous! They say they didn't charge my credit card, but I do not know yet if that is true since my card is issued by my boss and I cannot check it myself. Save yourself the headache, and do not order from them."
"These People Are Complete Morons!Ordered a GPS unit for $39.99 on sale from Quill.com, free shipping with orders over $45.00.Talked to 3 CSR's saying yes the GPS will ship.I told them If the GPS didn't ship "DO NOT CHARGE" the card for the fillers, I don't want there crappy fillers without the GPS unit.But what do you know, these MORONS charged my card for the fillers then sent a email saying Im not getting the GPS.I WILL NEVER DO BUSINESS WITH QUILL.com AND THERE PARENT COMPANY STAPLES.com EVER AGAIN!!!!!!!!Quill.com Has P!SS Poor Service.Avoid At ALL Cost!I will be doing a charge back on my card with this company, And filing a report with the Better Business Bureau!Quill.com Is a Scam Just read the other reviews.Now this scum of a company has my Credit Card Info."
"Order the Canon D320 copier online for $149. Got a confirmation charging me $249 on my credit card without my authorization. Called Quill & was told there was a price mistake on the copier. They would not honor the $149 price. Which is fine, but what about fraudulently charging my credit card for $100 more is an criminal act because I never gave them authorization. They should just canceled my order. But they choose to just charge my card more. When I have a order confirmation showing $149. I will never do business with Quill. They will use unethical means of selling there products and also charge your credit card without your consent."
"very degraded merchant. Can do anything to do business. Do not add any useless items to make bill above some limit in order to get some rebate. They will ship useless items and never ship main item saying price mistake. you will end up with useless items."
"They had an external USB drive on sale for a very good price, combined with a $30 off a $100-order coupon and free shipping, this was a terrific deal!I have read all the negative reviews of Quill, but decided to try it anyway.I did have an initial problem--the coupon I used expired over the weekend, which is when I placed the order, so by the time the order was actually processed the following Monday, the coupon had expired and was not applicable. Nobody mentioned this to me, and my credit card was charged for the full price not reflecting the coupon savings.I called the billing department, who at first did not want to honour the coupon since they didn't process the order until Monday that effectively set the time of the order, meaning the coupon was expired and not applied. After not accepting that answer, I was transferred to the customer service department who were very helpful and just manually credited me the $30, remedying the situation.Overall, notwithstanding the fact that I was not notified of the coupon being rejected, I was pretty happy with my purchase--I got an awesome deal, and the customer service department were able to rectify the invoice issue. The order was shipped promptly on Monday and arrived the next day, Tuesday. I would purchase from them again."
"Ordered a monitor on 4/10/08; a few days later status showed "shipped." 2 weeks later I have nothing from them. Contacted them, "sorry item unavailable.." THANKS FOR NOTHING!"
"They have deals they don't honor!They just grab your credit card info and address, but you will never get the advertised merchandise. (At least they ultimately didn't charge the card!!!)"
"Advertised a printer on their web site for $150. They cancelled my order 2 days later and then had the gall to email me and offer it for $300. Bait-and-switch scam outfit, avoid them like the plague."
"I found out about quill.com from a message board. Everyone was warning against purchasing from them. I knew that they are owned by staples so they won't be one of those rip-off companies that take your money and sell and send you something different than what you ordered. Most of the complainys were about orders being cancelled. They had the Canon XTI kit for $624.99 and they had a 20% off coupon and two coupons for free pop corn and cookies. I figured that the worst that could happen is that they cancel the order. So I went ahead and placed the order on saturday. It was scary because the order total did not indicate the coupon discount. The confirmation email did not arrive except until monday. It showed the correct price of $499 (20% off of 625). On tuesday, I did receive the camera, with everything as expected, I also received a box of delicious cookies and a bucket of pop corn that I am yet to try! Overall excellent experience. Thumbs up from me!"
"Purchased a VX Revolution and a couple of days later without any notification I was wondering what was going on with this order. I checked my account on their website and my order was canceled without any explanation or any notification. My credit card is still being charged the full amount and I wrote an email to them asking for refund for the full amount. They seem to have good deals but what's the point if they just cancel your order without even notifying you or without an explanation. I'm never buying anything from here again."
"Its unfortunate that you've elected to allow the effect of your error to undermine your customer's confidence in you in this manner. There are many consistently dependable suppliers in your area of activity which will stand by the prices that they publish - and take the responsibility for what they say rather than simply ask the customer to accept the consequences of your error. You can be certain that I will no longer order from your company. In addition I will add my rating to your already extremely poor rating at resellerratings.com, which I should have consulted before ever placing an order with you.Never again."
"Quill cancelled the order. There is no trace of it "
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