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Full Rating Profile
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    • Address: 1028 Saunders LaneWest Chester, PA
    • Contact: info@quadratec.com
    • Phone: 1-800-745-6037
    • Customer Support: 1-800-745-6037
    • Business Hours: 9am-5pm Monday to Friday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.94/10 6.94/10
    Chance of future purchase: Rating 8.50/10 8.50/10
    Shipping & packaging: Rating 6.82/10 6.82/10
    Customer service: Rating 6.88/10 6.88/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

3,836 Customer Reviews

Rating 10/10
5/5
modified review posted

"A great company! Products shipped immediately and emails are sent to confirm shipping times and tracking info. Back ordered products are shipped separately in order to prevent order from being delayed. A+++"


Rating 10/10
5/5
modified review posted

"The soft top for my 1999 wrangler seems to be well made and fits well. The installation was easy with few problems. It is a good investment for the price compared to other manufactures."


Rating 10/10
5/5
modified review posted

"Been dealing with Quadratec for years. I have always experienced quick reliable parts and helpful customer service. I will continue to use them as my go to Jeep parts source."


Rating 10/10
5/5
modified review posted

"You guys have been great. I get my orders quit and in great standing. I would tell anyone to us this store. I will always use you guys for parts for my jeep. You guys are of the highest caliber I know of for deep parts Thanks "


Rating 6/10
3/5
modified review posted

"Item back ordered. Contacted customer service no reply. Customer service hours are only open until 5 Eastern time. Seems like a good company, will do business again because of selection. Just not the easiest transaction"

modified review Rep reply posted Aug-26-2014

Quadratec, Quadratec rep has responded

“Sorry about that delay! I do show the item shipped out. If you ever need an order update and don't mind waiting for a response you can contact customer service via e-mail at: CustomerService@quadratec.com and they'll get back to you within 1-2 business days on average. Thanks for the order and have a great day!”


Rating 4/10
2/5
modified review posted

"Part I wanted was not in stock. I bought a different part and it still has not arrived. It apparantely is coming from the manufacturer and I have no way to know when it will even get here. "

modified review Rep reply posted Aug-26-2014

Quadratec, Quadratec rep has responded

“Sorry to hear this. If you contact my customer service team at: 1-800-745-6037 Mon-Fri 9am-5pm Eastern or via e-mail at: CustomerService@quadratec.com they can always check on backorder for you. This goes for both a stocking item and a drop shipped item. Thanks!”


Rating 10/10
5/5
modified review posted

"Like always i can get what i want with good prices and good quality in good time. "


Rating 8/10
4/5
modified review posted

"I ordered a pair of handles and a combination summer top. I got the handles within a week. The summer top is on back order. In the summer. That's a bummer."


Rating 2/10
1/5
modified review posted

"Problems since the second I made a purchase. Item was out of stock but I don't get informed of that for a couple days. Then when I email or call I get a slow response or rude call center people. The only good person was troy who actually heard me out, but unfortunately the damage was already done. I NEEDED the axle bearing because mine was failing. So I just went without a vehicle for about 9 days because 3 days after the purchase failed my differential carrier seemed to have issues. Who knows whats wrong and honestly I should have bought from a company that considered the severity of the situation given the fact I needed a vital part for the rear axle. You're supposed to be jeep people, and anyone that has an issue with their dana 44 rear axle bearing knows what can happen if continued use occurs. "

modified review Rep reply posted Aug-26-2014

Quadratec, Quadratec rep has responded

“I'm sorry to hear about your situation with the backorder. I do show an e-mail was sent 24 minutes after the order was placed to inform you of the backorder. I do apologize if this not was received on your end in a timely fashion. I do recommend checking stock in our Live Chat service or through the sales line at 1-800-745-2348, especially with items that are integral to your Jeep getting back on the road. If there's anything else we can help you with just let us know. Thank you!”


Rating 10/10
5/5
modified review posted

"Service was great, easy to order, fast shipping. Would love if USPS was a shipping option as beening in Canada they are the cheapest option.

Cheers
C.
"


Rating 10/10
5/5
modified review posted

"Quadratec had some cool products that I ordered. Before ordering the product i asked for a little bit of service to know a little bit more about the products and the live staff was very supportive and kind."


Rating 8/10
4/5
modified review posted

"Quick delivery times, knowledgeable about jeeps, but could have recommended a better tubular door for my rear doors, now I have to return them and get different ones. Very helpful with the return though! "


Rating 10/10
5/5
modified review posted

"Great price !! Super fast shipping and it was free!!!! Very knowledgeable staff !!!"


Rating 10/10
5/5
modified review posted

"I have found my shopping experience with Quadratec to be agreeably pleasing as they have combined the time honored tradition of "Customer Service" with the "New Age Technology" of Internet Shopping while putting emphases on "Servitude". The service personnel at Quadratec have proven themselves to be friendly, knowledgeable, and extremely helpful in delivering the products I ordered to my door on time. In addition, Quadratec offers the quality parts I'm looking for at a very competitive price, thus differentiating themselves from their competition. Whether seeking the services of a company to meet the consumer's individual needs or personalized wants, Quadratec is prepared to employ their solutions, negating the need to shop elsewhere. Thanks Quadratec Team!














"


Rating 4/10
2/5
modified review posted

"Order was placed on back order (Why not show inventory right before actually ordering?).
I had to call to get the status and apparently it was shipped last friday or this monday (who knows?).
"

modified review Rep reply posted Aug-26-2014

Quadratec, Quadratec rep has responded

“I do apologize about that. At this time we are unable to show inventory on our website for a host of reasons. In your situation it's because we can only ship outside of the US from our main warehouse here in West Chester, PA. I do show the order shipped out and arrived to you. For any future orders I recommend checking stock in our Live Chat or via phone at: 1-800-745-2348 or 1-610-701-3336. The phone lines can also place an order for you. Thanks and have a great day!”


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