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"I placed an order almost 2 weeks ago. I correctly entered my address, but the confirmation email sent to me had butchered my mailing address (though my billing address, which is the same, appeared correctly). I contacted customer service to alert them that my package was going to a non-existent address due to their website's error and instead of notifying the courier, they told me they were sending a second box, to the correct address. They said if I get both they will charge me for the second one after I receive it. They said if both come and I don't want both I can refuse one and I won't be charged for that second box. The original order with the bad address has no shipping updates - the FedEx number they gave me shows FedEx hasn't even received the box from them yet. The second box, sent via UPS, was ALSO sent to a wrong address - they didn't include my apartment number. UPS was unable to deliver so I asked Puritan's Pride to again update my address and they said they did - but they entered my apartment number completely wrong (I have a two digit apartment number, they entered a much different three digit number). UPS was unable to deliver and I still don't have my package. Tomorrow will be a third attempt to deliver (to a non-existant address) and I won't get my package - it'll be returned to sender. I can only hope the idiots at Puritan's Pride will refund me, since it appears I will neither of the two boxes they sent. If not, I'll go after them for a chargeback. Never going to try to deal with this idiotic company again!"
"Got a great deal on vitamins...I thought. They claimed to have run "out of stock" and instead sent a coupon for $5 off my next order of $20. Bait and Switch much?"
"Received my small but important order 7 days after ordering, and the Customer Service was very very kind, smart, and helpful."
"Stay away! Placed a bunch of orders trying to buy some vitamins on sale--all of my orders were cancelled but Puritans Pride did not refund my money. Those suckers still keep my money (for last two weeks). I am being forced to open credit card disputes in order to get my money back. Additionally all vitamins that I've ordered are still available (but at much higher price on the Puritan';s web site)--what a dishonest seller. Stay away!--you have been warned. Do not believe in any paid shill positive reviews--Puritan's customer service won't help you. Stay away!--you have been warned."
"I have been a regular customer of Puritan's Pride for around 30 years now. I started buying from them when they had a kiosk at the mall. I stopped when they closed that down, but then I came across one of their ads in a magazine and ordered from them and have been buying their products by mail ever since. One of the things I really appreciate about them is that their customer service is located right here in the USA. I am so tired of dealing with various Asians who, while they speak very good English, do not understand it so well and start reading pre-scripted answers from their book as soon as they think they recognize a key word. God help you if your problem is not in their book.In all this time I've never had a question someone there couldn't answer. I Definitely recommend them.No, they did not ask me to write a review."
"Products and price are good but customer service is terrible!If you ever need customer service prepare to take the day to do so. Maybe the next one , too. THey never responded to the 3 emails I had sent so I had to break down and call them. UUggh! Switched from one rep to another with holds in between. Finally got a phone message from a Sherry so I called back and no one seemed to have a clue. Never did talk with Sherry. The new rep had no notes or knowledge of my hours spent the day before on the phone. Pain in my ass!"
"Horrible service from start to finish. I ordered two items, they accepted full payment, then shipped only one without ever telling me that the other one was not in stock. It took an entire week to refund my money, and they only did that after I asked what was going on with my order. And to make things even more infuriating, they can only be contacted through their own website--all other email is returned as undeliverable, and when you finally get them to respond, their answers are totally useless. There are plenty of other sites that offer comparable prices and decent customer service. This place doesn't deserve your business."
"Puritan's Pride had a pretty hot deal for Manuka honey that I found out through a deal site. I placed an order for four jars as it was still in stock. Perhaps, it was too good of a deal. I got an e-mail a day or two later, indicating that they were out of stock and that they had to cancel my order. The e-mail said that they would issue the refund my PayPal account, which is what I used. I was bummed, but this kind of stuff has happened to me before with hot deals.After waiting over two weeks, however, I still wasn't seeing a refund in my PayPal account. So I gave them a call. They found my order and the customer rep said that she was going to have the refund processed. I asked why this wasn't done automatically. She said that PayPal refunds had to be approved by a supervisor. I said that it didn't make sense, specially on an order cancelled by Puritan's Pride. She said that for their company this was a manual process. I said that even if it was a manual process, that they need to be proactive about it, and not wait for customers to call asking for their refund. She said that unfortunately for their company this was not their procedure on PayPal. All I can say is that this company has very dubious practices. "
"Order not received after 2.5 months. Ask for resend, still did not send after one month.........Poor customer service...."
"One bottle of vitamins only had 6 pills in it instead of 30. The bottle was still sealed like this. It took two weeks to get a reply via email which was unsatisfactory. I will never do business with Puritan's Pride again."
"I ordered £100 pounds worth of goods. Got a letter from customs about paying an extra £30 import charges (UK) ans still my order has not arrived. On the website it is still being processed and I can not seem to find an email or phone number to contact them that works or gets a response. I think honestly I am going to call the police."
"I ordered 12 of these, yet only received 10! Unacceptable is an understatemnt, and I can only assume this is a dishonest company out to scam you anyway they can. Customer service has not replied in over 5 days, despite claiming to have a 1-day turnaround. I advise you stay away from these crooks, and try to bring your business to honest companies that care about their customers."
"I have been ordering from Puritan's Pride for years and have never had a problem with shipping or customer service so I really don't understand the negative reviews."
"If you are in the UK and ordering from Puritan's Pride be very aware that it's a scam! The site address is UK, prices are shown in Pounds and you think you are ordering in the UK but actually you are NOT. The vitamins are shipped from the USA. I got a notification saying the vitamins had arrived, had to call the customs agent who said people are not aware and then get shocked that they have to pay additional customs duty. You can't just return the items and expect your money back. Puritan's Pride expect you to first release the vitamins from customs and return it at YOUR COST and then they will return the amount you paid for them only. I used to be a regular customer while in america and now I can't believe what a third rate unethical company it is. Rather just buy locally."
"My experience with Puritan's Pride was excellent. We had a minor problem because they insisted on shipping my order by UPS, who lost the first shipment, but they sent it out again and I had it in a few days. I talked to customer service twice and both times they were very polite and helpful. Glad I didn't get scared off by the negative reviews!!!"