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  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.05/10 6.05/10
    Chance of future purchase: Rating 9.49/10 9.49/10
    Shipping & packaging: Rating 9.87/10 9.87/10
    Customer service: Rating 9.73/10 9.73/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,942 Customer Reviews

No Avatar

Verified Customer
Rating 10/10

Nice Custom Built Computer

"I was able to pick the components I wanted, including a solid state drive for the Operating system and a larger traditional hard drive for data storage. The build was pretty quick and I was informed about progress the entire time. The computer is fast, quiet and is not loaded with a lot of unwanted programs from the manufacturer. "

Rating 10/10

Best custom build ever

"They delivered more than they promised. Their owner's support documentation is superb.
This system exceeds my expectations in every way. Pricey, maybe, but this system is superior to anything the mass guys can provide. Their detailed prep alone is worth hundreds more in value.They don't try to BS you. They are very knowledgeable and their website has lots of good info posted. They answer queries quickly and professionally.
Their US based, good English speaking support is a big plus.

This review was modified by Parkermason on April 23 2016 11:43:17 AM

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Verified Customer
Rating 10/10

They fixed Houston before it left the pad

"During Puget's in house testing they do after building a system, Puget found a card (no names) that was defective. They then contacted me to let me know it was there shipment from the vendor that was bad and let me decide what to do next. To be honest I had seen this all unfold from the system build tracking page you can access from there web site. I was contacted a few times before they even found the defective card to see if I had any questions about the system build. I was impressed with the research and development that they put into there system builds. And yes my system Houston V2 is fast and quiet with no heat problems. I can hear the breeze in the trees outside my window with the computer on. The packing they do is some of the best i have seen. Can you believe they did R&D on packing?! Thank you to everyone at Puget for a great system! "

Rating 10/10

Second Desktop

"It has been a month now since I unboxed my second desktop from Puget. My first desktop was purchased in 2007 and it is still running, but its a little old in the tooth now. I ordered my I7 system to take advantage of new technology and wanted a system with no bloat ware. I was able to design my own system to my specs (from case to drives to boards) and they even allowed my to use a new M.2 950 SSD which I had recently purchased. It was delivered box in a box, very secure.
I went back to Puget for a second system primarily because of the customer service. They are always there to answer questions for me when I need help. They do have great hardware but even though we can put a man on the moon, computer hardware can fail. Customer service from the other vendors always has an end date, not Puget.
The system is running great, quiet, cool, and very responsive.

No Avatar

Verified Customer
Rating 10/10

Attention to Detail

"My new box is beautiful and silent but when I bragged to my team - all software engineers - about the cache of BIOS settings photos PLUS the binder with all the IO port details and driver disks and other incidental information PLUS a restore flash drive they were really impressed."

Rating 10/10

Best wishes

"My shopping experience with Puget system was all that I could hope for and exactly what I was expecting when I decided to have a computer custom built for me. From the first system I customized, Jeff Stubbers has been incredibly helpful with the choices of components that suits my needs. He gave me good explanations on functionalities of parts, gave me options for either upgrade or downgrade in qualities, overall it felt to me like he was trying to be as helpful as possible without trying to sell me anything at all. Once I placed the order, I was impressed by the support that was given to follow every step of the process of building my new computer. It took only about 4 days to complete and 2 days to ship ( I am not that far from their location) The box it came in was very well packaged and secured. The system I bought is reaching my expectations in every way, I would definitely do business with Puget systems again and I highly recommend this company to anyone that wants to have a computer custom built for their needs, either if they are experts or amateurs like me.

5 stars

This review was modified by AndroQuazar on April 15 2016 05:18:09 PM

Rating 10/10

Forlorn youtube guy finds love with Puget System computer

"So my day job is to literally play videgames and make youtube videos about it. I also stream on twitch. Suffice to say, I am nothing without a good computer. My old one was on its last legs, and I was thinking about buying all the parts and building it myself. A friend recommended that I check out Puget Systems, specifically the Serenity line since they have amazing noise cancelling.

I priced out a build that suited my needs for a little bit into the future and pulled the trigger on the order. I was contacted by them shortly after with a flood of customer service, detailing my computer build, what programs I can have installed on it when it arrives, and much more. I honestly haven't had this good of an experience with a company in a long time, which is why i was so taken back by it.

Throughout the build process I could check in on their website to see how it was going. I can still go there and review the benchmarks that they ran when the system was built. Once the system arrived, I opened up the box and found a detailed guide on how to unpack everything. (These guys have mastered packing and shipping computers.) Included were some other parts for my computer if I decide to upgrade, and a handy folder filled with those benchmarks I previously mentioned, as well as a system restore thumbdrive.

This has absolutely been one of the best experiences I have ever had dealing with a company, and the absolute best for any computer company. If you are considering a custom built computer, you will not regret buying from Puget Systems.

Rating 10/10

Best custom built workstations in the United States

"I am currently on my third custom built workstation from Puget Systems and I couldn't be happier. They go so far above and beyond what is necessary that it's borderline insane. Every machine is "burned in" over the course of a week to make sure no components fail. They even take thermal images of the machine at idle and full load. Who does that?!?!?! Their staff is extremely knowledgeable and their warranty and support is unbeatable. Their machines aren't the cheapest out there, but I'm a firm believer in the old adage that "you get what you pay for." I will remain a Puget customer for life, these guys are at the absolute top of their game. "

This review was modified by kurtbeswick on April 10 2016 11:50:49 AM

rx63787's Avatar

Midwest USA
Rating 10/10

Another great build from Puget Systems

"This is my 4th build from Puget Systems. This build was for a custom low-mid range system. Although more expensive than other off-the-shelf systems, this was configured with exactly what I wanted, and I didn't get features that I didn't want. They work with you to make sure that you are getting the system you need, and are sensitive to budget constraints and never try to up-sell. I have peace of mind knowing that all components were chosen for their quality and performance. The inside builds of the systems are incredibly neat and tidy, and if/when part replacement or upgrade is needed, it's easy to access everything and clearly view where all cables are connected.
The ongoing customer support is among the best I've ever experienced. Even for someone with no technical expertise (like me), Puget will walk you through any problems or questions you pitch them.
For these reasons, and the level of my trust that they have earned, I have no qualms about spending a little more money for a Puget System. In this case, I definitely am getting what I paid for, and I am extremely satisfied.

This review was modified by rx63787 on April 09 2016 04:30:31 PM

No Avatar

Verified Customer
Rating 10/10

A Flawless Buying Experience

"This small but mighty company manages to do everything right, from the first customer inquiry all the way through shipping the custom made computer in bomb-proof packaging.
I've never experienced such thorough answers to technical questions about the proposed system (this is not the first custom-made computer in my experience with computers going back more than thirty years), I was able to track every step of the assembly & testing process on the Puget website. After a month of use the unit shows absolutely no problems or weakness. It is fast, cool running and as close to silent as anyone could hope for. I consider it a bargain. (It should be mentioned that I considered ten companies before chosing Puget. Only one other vendor came close and they are based in Australia. Puget, on the other hand is a local U.S. firm. They should be your first stop.


No Avatar

Verified Customer
Rating 10/10

Best in the business

"Excellent guidance before purchase that match your needs with an appropriate equipment setup with an emphasis on not over buying. After purchase you are kept apprised of every step of the build and testing. Once the system is in your home or office, the support teams is responsive and effective."

Rating 10/10

Great Product! Oustanding After Sales-Support!

"I recently bought a custom built laptop (Traverse-Pro) from Puget Systems .
Here are some of the pros and cons I experienced while doing business with Puget Systems.

- My laptop was built with all the accurate parts and configuration.
- I was able to be in a constant conversation with an actual person during the entire build process (for any addressing any questions/concerns I had)
- The best part was being able to see/track progress of the build while it was getting built.
- The laptop came in a very good packaging
- I love the tests done to verify efficiency of various components against various benchmarks.
- I had a little bit of a snafu with one of the free games that came with my SSD (because a promotion from Samsung ended after I placed the order and before I received the delivery - a very rare and unique situation). However Puget Systems took ownership of the issue and compensated for it via a Steam gift card (awesome right?) - (This is in the Pros because of the way the situation was handled by Puget Systems)
- After delivery, I had some questions around setting up my laptop, and when I reached out to Puget Systems, I was assigned a single point of contact which was great because I did not have to explain myself again every time there was a back n forth communication with them. Oh, and yes - all my concerns were addressed professionally and the way I got responses showed the technical expertise of the customer reps in their respective areas
- the documents/manual and software backup pen drive were nice to have along with the laptop itself

- I would expect some more details/info around the tests performed so that anybody with least knowledge about the units/metrics displayed can understand what they actually mean - or even give a comparison with the laptop's competitor counterparts
- For the kind of investment I did for my (top-of-the-line hardware in my) laptop, I expected some accessories like a laptop bag, microfiber cloth (since the chassis is a finger print magnet)

This review was modified by vivekmore on March 31 2016 06:57:50 AM

Rating 10/10

Computers without compromise built and supported by a world-class team

"I am thrilled with the custom desktop computer Puget Systems assembled for me.

This desktop, built around their Serenity small form-factor configuration (micro-ATX size motherboard and case), is tailored to exactly meet my needs as a photographer who makes heavy use of Adobe’s Lightroom, Photoshop and other allied applications.

Some of the key attributes I wanted and found in the Puget Systems machine:
• A top-end Core i7 processor, sixth generation. That is currently the i7-6700K with a base clock speed of 4 GHz.
• 500 GByte SSD to be the boot drive and contain my executables and current working photography files.
• 2 TByte 3.5” drive for bulk data file and image file storage.
• Expandable for more drives: this machine can accommodate one more 2.5” drive and two more 3.5” drives.
• 16 GBytes of DDR4 RAM with room for an additional 16 GBytes.
• A mid-range video card with 4 GBytes of VRAM (my card is based on the NVIDIA GE Force GTX 960 processor).
• Plenty of USB 3.0 and USB 3.1 ports (eight and two).
• Sufficient power supply (650 W) to support all that future expansion.
• A quiet machine. Who wants to sit alongside a vacuum cleaner when trying to optimize photos?
• All in a handsome case that measures approximately 9” wide x 12” tall x 14” deep.

As I started my search, I checked carefully with the “Big 3” PC companies (you know them). What I found:
• Few systems that supported any level of customization. Increasingly, these vendors want to sell pre-packaged systems.
• For systems that did allow some level of customization, the machines I configured inevitably came up short on one or more key attributes:
o Still shipping fourth generation Core i7 processors, rather than sixth generation.
o Shipping sixth gen Core i7 but not the top of the line i7-6700K.
o Option for an SSD but limited to 256 GB.
o One SSD plus one spinning drive maxes out the system.
o Very limited power supply, say 250 W max.
o No discussion of system noise.

I considered building my own system but did not want to take on the integration job. A Google search for custom PC builders lead me to Puget Systems. I discovered a custom system from them would be in the same price class the best systems I could configure from the Big 3 but would meet 100% of my design goals for performance and expandability.

Some of the highlights of my experience with Puget include the following:
• Their website has a trove of knowledge. I found white papers on system performance for photographers, specifically outlining the performance needs of Lightroom and Photoshop. (There are papers for CAD-folks and others, too.)
• Their pre-sales support is highly responsive, knowledgeable yet unobtrusive (no annoying pop-up “chat/sales” windows.) That person efficiently answered my questions and helped me tune the configuration that produced a better system than I might have initially ordered.
• Their build process is totally transparent: once my order was placed, I could follow its assembly from parts staging, to assembly, to burn-in, to QA and finally to shipping.
• Puget puts your system to a demanding burn-in test and performance benchmarking with all the data made available to you. Great way to confirm the build, weed-out infant parts failure and trap issues before the machine leaves their facility.
• Great care in shipping. Box in a box, custom Styrofoam corners, heavy-duty corrugated boxes. Everything came through in fine shape.
• Delivery included a three-ring binder specific to my machine, with a USB flash drive to rebuild the machine to the exact configuration it had when it left the factory, and finally DVDs with OS and other software that’s installed.
• Speaking of software, a nice clean build: not a spec of bloatware. What a difference from the last few systems I’ve purchased from the Big 3.

If you are looking for a run of the mill, entry-level notebook PC, any of the Big 3 can serve you well. If you have more demanding needs and do not want to compromise on those needs, I urge you to talk to Puget Systems.

This review was modified by fafield on March 30 2016 10:32:02 AM

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Verified Customer
Rating 10/10

Solid CPU

"Best computers available!"

Rating 10/10

Great buying experience

"I bought a desktop from Puget, and I am extremely satisfied with it. It runs quietly and never pauses. The staff were very helpful with making sure I was getting the right computer for my needs. It's good to know that all the components used in the PC are good quality, not just the headline ones."

This review was modified by Simon_Marshall on March 28 2016 02:11:21 PM

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