We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.60/10 5.60/10
    Chance of future purchase: Rating 9.92/10 9.92/10
    Shipping & packaging: Rating 9.96/10 9.96/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,519 Customer Reviews

Rating 10/10
5/5
modified review posted

"I bought 3 computers from Puget Systems. I first bought a small (really small) Echo II for a vacation place. Puget was the only place where I could find a small form, i7 intel, ssd drive. I called to ask a couple of question and the quality of the service was incredible. Once I ordered I was impressed by the updates and the thoroughness of the check lists and quality control. Once I got it, it was all I had asked for: small, fast, quiet and cool. I loved it so much that I decided to order another computer from Puget. Here I wanted quiet, storage, air-cooled and fast. Again the service was outstanding. I had planned to pass on my old computer to my wife, but after seeing the tiny, fast and quiet computer at our vacation place, she wanted one too. I ordered a second Echo II. My wife has been very happy. She loves the fact that it is unobtrusive, good looking, quiet and fast.So the downside from buying from Puget is that I ended up buying one computer more than I had planned!
I will definitely be a loyal customer. Good prices, the ability to really make choices that are not easily available and the incredible service made me a very happy customer.
"


Rating 10/10
5/5
modified review posted

"I was impressed with the partially unsolicited input I got from William George concerning configuration of the system. Although I have not needed tech support yet, I am looking forward to rather than dreading the experience. "


Rating 10/10
5/5
modified review posted

"This is my second purchase with you guys and so far it has been nothing but true professionalism. You guys have already exceeded my expectations with meeting me on price for this purchase. The tracking of the build was really awesome, and the video is just over the top. It was almost like a walk through when purchasing a new car and all the features are pointed out and you get the wow factor. I can tell just from the pics that the quality of parts in this computer far exceeds anything dell puts out.

I love working with smaller companies, that is what really makes America great. I love your web site and the personal bios of the employees. Please don't ever lose the personalized service, I think more folks look for that now. I will recommend you guys to anyone I know about to purchase a new computer.
"


Rating 10/10
5/5
modified review posted

"I hit the jackpot when I selected Puget systems to build my computer. I got a great computer at a good price. Puget Systems customer service staff were very helpful. I am telling all my friends to buy their next computer from Puget Systems. "


Rating 10/10
5/5
modified review posted

"This is one of the best tech companies I've ever had the pleasure of working with. I started out unsure of even buying a new computer after a horrible experience with a Razer Blade purchase. Puget systems was not only helpful in picking out parts but giving pros and cons of each part when I asked in a manner that was understandable for someone with little hardware background. They've also been very quick to respond to emails, both during the process and for follow up questions months after the purchase. I also had the fortune of living near by and was able to pick mine up instead of having it shipped to me and was able to meet a few of the really friendly staff that I had exchanged emails with. If you're looking for a company to to help walk you through buying a new powerful computer or build one to your already set prerequisite I highly recommend Puget Systems. "


Rating 10/10
5/5
modified review posted

"I order a custom built gaming system using a special order CM Storm Stryker white case which they had to special order. I was informed every inch of the way ordering and build of my system, they are by far the best company for a special build that I have found. I researched for 2 mos. for the hardware I wanted to use in my system and Puget Systems build it completely to my spec. I love it plus its so quiet 100% the best and most professional company to do business with. my wife need a system now an Puget Systems will get our business again."


Rating 10/10
5/5
modified review posted

"I heard about Puget from two colleagues of mine - independently. Both had found Puget by doing research on the web. At that time, I was thinking about buying a gaming/office desktop, and had pretty much decided that it would have to be a custom build from a reputable shop.
After doing some more research, comparing Puget with a close contender, Puget looked like they were offering somewhat higher quality components (although both were at the high end), faster build-times and better build documentation.
So I built a custom desktop online, and immediately got personal feedback from Puget customer support about tweaks that would make the build better. After some redesign, I signed off on the order. I was very pleasantly surprised that the build process was totally transparent (I could watch it on the web) and completely documented. Very impressive.
After only a few days, the system had been completed and shipped. While the system was in transit, Puget sent me a video walkthrough of the computer, explaining the components. At that point I was already convinced that this was the best purchase experience I had ever had, bar none. When the computer arrived, it was well packaged, with its own documentation folder. The computer has been performing flawlessly ever since. Great computer, great company. Highly recommended!
"


Rating 10/10
5/5
modified review posted

"This was my best experience ordering a computer! The website is informative and easy to navigate. Jeff S. took the time to answer all my questions and helped me select the proper components to best fit my budget and equipment needs. Because I rely on my laptop for professional business purposes, I like the fact that Puget only uses components which have been tested for reliability. My new laptop is rugged and everything Puget promised it would be. The laptop was also delivered when promised.
Thank you everyone at Puget Custom Computers!

Carl M.
"


Rating 10/10
5/5
modified review posted

"I am a Mac user. My first computer was an Apple IIe. My current computer, which I love, is the latest generation iMac. I know next to nothing about the Windows world. I decided to get a Windows PC mostly because my iMac, while more than satisfactory in all other areas, is definitely not a gaming computer. So I started looking for a Windows PC to serve as a dedicated gaming machine.

In my search for such a PC, my two primary considerations were good graphics and quiet performance. I wasn't looking for the ultimate GPU and I didn't expect the absolute silence of the iMac.

I found many computer manufacturers whose websites extol the performance of their products. But Puget Systems is the ONLY one that talked about *quiet* performance. And the level of quiet is something that was mentioned even with their noisier models, even when they were making the point that this model or this GPU is NOT quiet.

Another consideration in my selecting Puget Systems was customer service. You might be surprised (or not) at how many companies really don't want their customers to contact them beyond placing an order and sending in their money. Try looking for 'how to contact us' on the website of any company. For some companies, it's like a real quest to find that page with an e-mail address or a phone number. I was considering three competitors who also make custom computers. All of them have well-functioning websites that showcase their products well, but the Puget Systems website comes across as providing more than just a glossy presentation of products. Puget Systems provides real customer support via support links and resources links, the sum of which comes across as better than what I saw elsewhere.

Once I decided to pick Puget Systems, I felt overwhelmed by the level of customer responsiveness. I got a fast response to my configuration questions, and on a Sunday no less!

Puget Systems makes custom computers. Their production line isn't churning out models to be sold through high volume retailers. So I was amazed at how quickly they began assembly of my PC, which was within hours of getting my money. And they made available constant updates on the process. It made me wonder what their production team would have been doing if I hadn't placed my order. I felt like they were working just for me.

My finished order was carefully packed and arrived on time with full documentation and instructions. I had some initial set-up questions, and I was able to get to a Puget Systems customer support staff member quickly and without having to endure the lengthy automated telephone answering system that many companies inflict on their customers.

Running my Serenity PC about five feet from my iMac, I was very happy to discover that I could hear no noise from the Serenity. The level of quiet in my home computer room remains as with only the iMac. If I put my ears next to the Serenity case I can hear a slight low-level noise. But that's all. And the level of graphics provided by my GeForce GTX 760 is excellent.

I more than met my goals with this Serenity PC from Puget Systems, and I am happy to recommend this company with enthusiasm.
"


Rating 10/10
5/5
modified review posted

"Fantastic customer service....unbeatable in fact. Sure it costs a few bucks more than Dell, but trust me it is worth it. Second computer I bought from them and frankly I will never but one from anyone else. They are simply the best. Still getting superb customer service from my desktop which I bought from them about three years ago. Email them a question and you will have a complete answer with all the help you need in minutes."


Rating 10/10
5/5
modified review posted

"THE DAY I DECIDED TO GET A CUSTOM SYSTEM BUILT FOR MYSELF I SIMPLY DID A SEARCH ON GOOGLE. IT CAME UP WITH A NUMBER OF VALID RESULTS. THE FIRST PLACE I CALLED WAS PUGET AND AFTER ABOUT 38 SECONDS ON THE PHONE WITH THEM I KNEW I WAS IN GREAT HANDS.

WITH MY INPUT THEY SPECIFIED WHAT THEY THOUGHT I SHOULD HAVE AND I AGREED.

I PAID, THEY BUILT.

THEN THEY PHOTOGRAPHED AND VIDEO TAPED THE FINAL PRODUCT AND EMAILED ME THE LINKS............. THAT WAS WAY COOL!

NOW THAT I HAVE MY BEAST SET IT UP IN MY OFFICE, I COULDN'T BE HAPPIER.

WHAT A GREAT DECEISION I MADE IN GOING WITH PUGET!!

THANKS GUYS!

SINCERELY,

BAYARD
"


Rating 10/10
5/5
modified review posted

"I am very happy with my new deluge from Puget. Everyone I interacted with was extremely helpful, and during the build they posted pictures of my system and even a video explaining the hardware. Dealing with them was a great experience!"


Rating 10/10
5/5
modified review posted

"Quick to answer questions. Offered excellent advice based on a clear understanding of what I would need to effectively use the computer the way I wanted to use it. Made recommendations for cost savings that would not impact performance, allowing me to spend on those components that would have the greatest return. Included an extraordinarily detailed guide to my specific machine that would satisfy even the most Type A of consumers.

So impressed that I'm looking at replacing a laptop early, and wouldn't consider anyone other than Puget.
"


Rating 10/10
5/5
modified review posted

"The acoustic quiet of my new Serenity Mini PC is simply amazing! I am very appreciative of the excellent advice and service I received pre-order and post-order. Some initial choices I made on upgrades were unnecessary for my needs, and my service tech (Daniel Brown) readily advised me what would be beneficial for my usage, and what would be wasted expense. It was extremely refreshing to experience a business like Puget Systems whose business ethic appears to be built on a "in the best interests of the customer" platform and not on one focused on maximizing revenues. Employing a customer centric business model such as this, tells me Puget Systems not only talks the talk, but walks the walk and it's not just marketing hype. Even now, after my brief experience with your company, I know you have earned another loyal customer for life! Great quality! Excellent customer service! Worth the price!"


Rating 10/10
5/5
modified review posted

"Quick, helpful answers for all my questions. Jeff assisted with my custom laptop and was great! The computer was ready faster than promised. I do not hesitate to recommend Puget Systems."


Puget Custom Computers is a Merchant Member! Learn more

Puget Custom Computers is a merchant member
Puget Custom Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,877 merchant members.