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Stores > Puget Custom Computers

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.40/10 5.40/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.78/10 9.78/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,875 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2015-11-27

"Impressed with the purchasing experience and even more impressed with the computer."


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Verified Customer
Rating 10/10
5/5
2015-11-23

"Excellent systems and even better service. They were able to solve an obscure problem (user ignorance) and a year after delivery help with installing an extra hard drive."


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Verified Customer
Rating 10/10
5/5
2015-11-22

"Well designed process to allow customization. Lots of information and choices. Good prices. Superior support. The checklists during build were very informative and showed attention to detail. Photographs during process help with troublshooting. Shipping was fast. Once the computer arrived I called to ask a question. Support was very helpful and sent me free cables to help with my install. (going above and beyond.)

thank-you. I will buy from them again. (this is my 3rd system I have bought from them over last dozen years)
"


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Verified Customer
Rating 10/10
5/5
2015-11-21

"This is my second Puget computer. I was quite satisfied with my first one and I am pleased with my second. I love the customer service after the purchase. Especially being able to speak to some who speaks clear English and is not using a script to do customer service. I did customer service for 20 years and I know how great customer service increases sales.
"


Rating 10/10
5/5
2015-11-20

"Ordered a computer, and the night after I saved a configuration for later, one of their employees got in contact with me. He was super helpful and made several good suggestions. The computer was put together quickly and there were updates available at every stage.

When I got the computer, there was also a binder full of information about the parts and warranty, about the tests they ran, and other useful stuff. It was a nice surprise.
"

This review was modified by squidsarescary on November 20 2015 11:40:13 PM

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Verified Customer
Rating 10/10
5/5
2015-11-18

"Very happy with sales (advice and ease of purchase) and extremely happy with the computer! I bought from Puget because reliability is my greatest concern. It's just so painful when my computer is not working correctly. What I like about Puget, is that they actually test your computer before shipping it out. They scan for problems before it gets to you. I would highly recommend this company. "


Rating 10/10
5/5
2015-11-18

"I have had my new desktop for almost 3 weeks now and I must say that it is incredible! I had a few glitches the first week transferring data to my new SSD , but Puget's support was wonderful. A special mention of thanks to Samantha; she walked me through some tough issues. The computer is lightning fast, silent and absolutely rock stable! What more can you ask for?! Thanks, Puget"

This review was modified by ralphergas on November 18 2015 01:07:00 PM

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Verified Customer
Rating 10/10
5/5
2015-11-15

"Another great computer. Best part = no bloatware."

This review was modified by andrew_camacho on November 17 2015 08:44:02 AM

Rating 10/10
5/5
2015-11-13

"Unbelievable customer service!

The great experience for me started at the website, where everything was laid out in a completely understandable way (context-aware custom part choices helped a lot; an example is the motherboard list changing with the processors I selected). I really appreciated the honest reviews of parts as I looked in a bit deeper.

Finally, when I decided on what I wanted, the process was incredibly fast and smooth and it was suggested that I actually reduce some components where I was overbuying. I really appreciate the honesty. Shipping was a breeze and the computer arrived in perfect condition. Seriously a huge step above ordinary custom computer services. Will recommend!
"

This review was modified by thekrakenisme on November 16 2015 04:00:01 PM

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Verified Customer
Rating 10/10
5/5
2015-11-11

"Puget Systems does an outstanding job of simplifying the potentially bewildering range of component choices. Both their web pages and personal phone and e-mail support were an education in themselves. Every stage of assembly and testing was documented on line, including a thermal image of the system under load and extensive test results. Even the shipping box lived up to its description -- the most careful retailer packaging I've ever opened. "

This review was modified by et0000001 on November 13 2015 12:55:01 PM

Rating 10/10
5/5
2015-11-07

"These guys may actually inspire their customers to implement a new six star rating system, five stars are not enough! They talked me out of purchasing a system that had features I didn't need, and instead helped me build a lower priced system that better fit my demands. Customer care was always eh... human! I never got a machine. And on top of that, said human did an excellent job at working with you to fix any issues or answer your questions. This website asks if Puget wanted me to write a review, and I checked the little box next to yes, but it's the least I can do to show these guys support. They build top-quality systems and deliver a top-quality experience. "


Rating 10/10
5/5
2015-11-04

"Puget Systems is a awesome company to talk to. I had the pleasure of buying a computer from them. When talking to a representative I was asked the right questions so he could make a computer that fit my exact needs. He said named off components and told me why he put them in there and not a different one. Before finding Puget Systems I went to a list of other companies that made custom computers. Puget Systems gave me the service that anyone deserves when buying 2000+ computer.
"


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Verified Customer
Rating 10/10
5/5
2015-11-01

" I was very happy with the representative's knowledge and willingness to consult with me about the various options and to help me make the right choices. My new computer is completely free of excess programs, trial versions, and other stuff that slowed down my big box store computer. My new computer is fast, and I control what's on it! I'm very happy with it!"


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Verified Customer
Rating 10/10
5/5
2015-10-31

"Amazing computer, beyond spectacular customer service and live human beings all the way through the process. aweseome"


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Verified Customer
Rating 10/10
5/5
2015-10-29

"The Puget Custom computers staff and tech are very courteous and professional. I was kept informed of all the steps during the construction and testing of my system. The system was received promptly and was running perfectly since. "


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