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Store InformationStore Info
Full Rating Profile
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.11/10 6.11/10
    Chance of future purchase: Rating 9.76/10 9.76/10
    Shipping & packaging: Rating 9.75/10 9.75/10
    Customer service: Rating 9.91/10 9.91/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,740 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"My laptop motherboard failed. Puget Custom Computers diagnosed the old computer and transferred the files to the new computer at no charge. They are very helpful people."


No Avatar

Verified Customer
Rating 10/10
5/5

"Very fast delivery. Was great to be able to see the updates on the build process as the order was being completed. Would definitely purchase again from Puget and recommend them to friends / colleagues."


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Verified Customer
Rating 10/10
5/5

"All my dealings with the individuals at Puget were outstanding. I would recommend them and use them again. Shipping was prompt, quality was excellent, and service was beyond my expectations."


Rating 10/10
5/5

" I have had my computer system now for over six months. The machine has worked without a flaw.
I waited until now to send my review as I wanted to make certain the system endured with time.
Puget has been top notch from sales with Daniel and Brett to my six month complimentary support check-up with Micah. I have not required a service call to the company since I purchased the machine. On several occasions they have called me or sent me an email to make certain my computer was working properly.
I use my computer primarily for photography and have Photoshop 6 installed. I use a Nikon D800 (36 megapixel) camera. I shoot raw files. I often shoot panoramas with 5-6 images taken for merging. I also frequently shoot HDR images and need to combine 3 to 5 raw files with different exposure settings into a single image. These very large files can be rapidly combined into a single image with this desktop computer.
I f you are looking for one of the best desktop computers available, then choose Puget Systems to help you make your selection. Although there may be less expensive computer systems available, few can match the quality of the product I purchased for what I thought was a fair price.
"


Rating 10/10
5/5

"Over the years I've purchased more than 2500 PC's for my businesses and a few for my personal use.

I've used many suppliers and so far I like Puget the best. I can get what I want the way I want it, and it works. Every part they offer is tested and known. Every PC I've bought works the way they said it would for performance, noise and function.

The other thing I like is the support. I never have a problem talking to someone who actually works at the company and knows the machines they build. I can't say they've solved every problem I've had, but they tried and they were there. Call a few of the other PC vendors if you truly want to understand my service comment.

All this stuff counts. And it's getting harder to find.
"


No Avatar

Verified Customer
Rating 10/10
5/5

"We are very satisfied with our new laptop from Puget System. The service there is GREAT. I look forward to talking to them when I need help with my desk top or laptop. The people there are the best you will find anywhere period."


Rating 10/10
5/5

"Puget customer service was always immediate and thorough. They were very professional and a pleasure to work with.
"


Rating 10/10
5/5

"These guys have a knowledge base and relationship with computer component manufacturers, an information system, and a production process that makes buying a custom computer a real pleasure.

Make sure you have one of their people walk you through their configuration tool - the best part is going back through it and drilling down through all of theirs and manufacturers information about each component.
"


Rating 10/10
5/5

"Wow! When I first placed my order I was contacted by William George and he helped me figure out an optimal PC for my needs. I do a lot of gaming and I was ready to upgrade. The order I placed I got to watch from start to finish, and I felt better about it with each passing step (good bye any buyer's remorse!) From the stress tests to the thorough reports given I felt safe with the job being done. When the thing arrived it was as if I had somebody from Puget in the room with me, the manual provided easy to use and the system set up ready to go! I am extremely pleased and I can say this is my choice route going forward for any new PCs I would ever want."


Rating 10/10
5/5

"I initially planned to build my own PC, but I ran across Puget Systems' name several times during my research. After researching Puget further, I put together a build on their website in order to evaluate prices. I received an email from Jeff in customer service soon after I completed the build on their site. I exchanged a large number of emails with Jeff during my decision making process and he was always immensely helpful, knowledgeable, and patient with my many questions. He recommended some tweaks to a build I put together on their website in order to help me maximize the PC's capability while keeping within my original budget. After all was said and done, I decided to go with Puget because of the significant value they provide. They aren't just building a PC, which I'm sure I could have done. They ensure that nothing but quality components are used and they thoroughly test your PC to make sure you have nothing but a great system. I liked the fact that I could track the progress of my build on their site.

Whatever the difference in cost between what I would have spent had I built the PC on my own and my Puget Systems PC was well worth it to me. I feel confident that my PC was expertly built and tested. And the fact that Puget stands behind their products and service with lifetime technical support and labor means a lot to me. Personally, there's a lot of value to me in having a company I can contact with any question and that I will receive prompt service. I've already recommended Puget to family members because of my confidence and faith in their quality and service.
"


No Avatar

Verified Customer
Rating 8/10
4/5

"This is an edited review based on my further experiences with Puget Systems. After I received my Puget computer, someone called to check that everything was o.k. but I was out and they had to leave a message. This would have been a great service touch but it would been better for me if I had never gotten this call in the first place because I was unable to get back in touch with this person with multiple phone calls. After I finally talked to someone in the service department, they were very helpful at that point so I am convinced this was an anomaly and has probably already been fixed. The service manager even called to tell me what had happened and apologize!

Puget Systems computers are higher priced than perhaps you can find for some comparable mainstream systems, but offer good value if you care about quality of work, customer service, and the excellent degree of customization that you can get with their systems. I will also say that their systems are the quietest I have come across and the build quality is outstanding.

Having built my own system (but not having time right now to build another), I am a really picky customer, so I had some relatively minor issues. The biggest is the case they offered as a default case has no dust protection, which I did not realize when I ordered my system. I understand they probably build a lot of their systems for gamers who need all the cooling they can get when they overclock and otherwise push their systems to the limits. If extreme operating conditions are not on your agenda and cooling is not so critical, you might want to ask them about getting a non-default case with screen/foam for dust protection. I wish I had.

Another minor issue was with the USB ports. I use a lot of USB ports so was disappointed when the system came with four side-by-side ports so close together that some of my memory sticks wouldn't fit in adjacent ports, so that only two of the ports might be able to be used at any one time. The good news is after I finally got to talk to someone from Puget support (again, an anomaly), they sent out a another USB board free of charge! But, if USB ports are important to you, this is something you might want to keep in mind so that your system arrives good-to- go.

Overall, Puget Systems builds great computers and I would recommend their computers to others.
"


Rating 10/10
5/5

"I could not be happier with my system from Puget. And with their outstanding customer service. The best in my opinion. They emailed me more than once. Asking if i was happy with my system, and have any questions. And even helped me with questions that were not directly related to my system. I also have no doubt. If in the very unlikely event i would need them for any problems. They would go above and beyond. I highly recommend Puget Computers. "


Rating 10/10
5/5

"I must say that I am very impressed so far with my decision to go with Puget Systems and the purchase of my Echo II System. Being able to completely customize my system was great. I was very impressed with the quick and positive feedback from the Puget customer representative in helping make sure what I had chosen was the right options for my system. I was looking for a small desktop computer and the Echo II system fits perfect for my home use. I have a passion for listening and cataloging music and purchased a stand alone USB 3.0 Digital Analog Converter (DAC), so the USB 3.0 ports on the Echo II are perfect. My configuration included two 500GB Samsung 850 EVO SSD's. Because I like to use both Windows and Mac OS, I was successful in creating my very own Hackentosh on the second SSD. Now have the best of both worlds."


Rating 10/10
5/5

"Well Puget System's has done it again! With one ten minute to Puget tech. support, Josh Raye, solved my problem. He listened to my plea of desperation as my PC quit running, as in powered itself off after 5 minutes. He calmly asked me to boot into the BIOS screen and checked the CPU temperature. Yep - 70C - too high for idle state - so he diagnosed a liquid cooling system pump failure. It appeared that he was exactly right! I ordered a replacement Corsair H60 cooling system to be delivered the morning of the next day and by noon I had installed the new cooling system. My PC was running again! I could now get back to my work. I spoke to Josh again asking him which way to install the cooler's fan (intake or exhaust) and he took the time to look it up just to be sure. Now that's Service with a capital S.

This is my fourth custom PC from Puget Systems. I've had this one for three years and still get EXCELLENT support service. Try that with Dell or Sony or an internet brand-X!

I strongly recommend getting your computer from Puget Systems. You work with a tech to custom design your machine to suit your specific needs, not over the internet compromises, but detailed choices - like what manufacturer's RAM memory do you want? Which video card? Then they do a "burn-in" test before shipping, so you're not the one who discovers a infant mortality component. They're not the cheapest, but the best I've found.

Thanks to Jon Bach for doing a great job at building consistently excellent systems.
Steve - March 17, 2015"
"


Rating 10/10
5/5

"I am so happy I was able to find Puget Computers to build my dream PC. As an avid gamer who doesn't know the nitty gritty details on computer hardware and which parts should I need to get the performance that I want, it is a very hard decision to make the big purchase. I was looking into the reviews on sites such as CyberPowerPC and Dell (bought laptops from them before and only had battery issues with them), and I was not very impressed with what other people have been writing about them. Luckily, while searching I typed "top custom pc builders", and clicked on the website by lifehacker.com. There, I discovered Puget Systems and I was so glad I looked around their site and asked them to review the parts I've selected for my gaming desktop. I then received a reply from William George, he told me about the pros and cons on the choices I made and based on his feedback I was able to make the right decisions for the right parts on my desktop. He was so patient with my questions and even gave me insights on how each parts are compatible with each other. After a couple of questions and changes with the computer setup, I finally made the purchase. I was given an invoice and a link to track the status of my computer. They even sent pictures and the tests they did on my computer, such as thermal images during idle and peak performance. I can vouch for their packaging and shipping safety too. I was surprised when I saw the FedEx guy pull out a huge box from their truck. All in all, I am very, very happy with my purchase from Puget Systems, their customer care is outstanding and enjoying my new gaming desktop for a month now. Will buy my next computer system from them in the near future. "


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Puget Custom Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,851 merchant members.