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  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.17/10 6.17/10
    Chance of future purchase: Rating 9.39/10 9.39/10
    Shipping & packaging: Rating 9.84/10 9.84/10
    Customer service: Rating 9.68/10 9.68/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,927 Customer Reviews

Rating 10/10
5/5
2016-03-10

Knowledgeable and helpful staff

"After buying a 2600K in 2011 I had several occasions over the years to call Puget Systems to ask questions about my machine. They were always willing and able to help me.

When I needed more horsepower this year, they helped me configure my system, and delivered a great new machine. After the sale, one of their staff spoke with me and provided specialized information about obscure installation topics that is hard to find.

Dealing with Puget Systems has been a pleasure!

"

This review was modified by apma on March 10 2016 06:33:16 PM

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Verified Customer
Rating 10/10
5/5
2016-03-10

Reliable and quiet high-performance hardware, excellent support

"This was my second order for two computers, the earlier two acquired several months apart about 5-6 years ago. If I last long enough to need another two, I'll be back to Puget. They can be trusted at every stage of the process, ordering, manufacturing, and after-sale support. There is little more to be said. There might be another equally satisfactory source for quiet PCs, but in my experience it's hard to imagine a better one."


Rating 10/10
5/5
2016-03-06

Awesome !

"I am astounded at the level of service I received, packaging, and components are top of the line. Customer care / service are just great. "


Rating 10/10
5/5
2016-03-06

Excellent Product and Service

"Forget Dell, HP, Lenovo, or anyone else. If you want a quality computer and excellent service, this is the place. I was amazed by the support given from the first inquiry until and after the product shipped. You can track your machine as it is being built and look at all the test results, Neat!!! The components used are top-notch, I've never seen such a neat, good looking tower interior as what I got. I referred a friend and she received hers yesterday. I've been using the computer for a couple of weeks now with Photoshop files 5g in size and love it. Great computer, wonderful staff. A++++++++++"

This review was modified by apicciotto on March 06 2016 01:49:39 PM

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Verified Customer
Rating 10/10
5/5
2016-03-04

Smaller is Better

"After 20 years of purchasing all of our desktops from one of the "majors", we ran out of patience with the inept tech support and impossible to navigate voice response telephone systems. We decided to try Puget. Excellent all-around. We'll never go back."


Rating 10/10
5/5
2016-02-19

What a difference!

"After buying Off-The-Shelf computers for the last 15 years and never being quite satisfied, I discovered Puget Custom Computers. These folks are awesome, they were so helpful and knowledgeable, asking the right questions and giving honest answers, and quickly building the computer to suit my needs. I talked to them several times after the initial order, making changes here and there with absolutely no hesitation on their part, they even pre-wired for additional components I wanted to add later.

Their workmanship and dedication are obvious in the end result.

Highly recommend!
"

This review was modified by Chipmcd on February 19 2016 01:51:09 PM

Rating 10/10
5/5
2016-02-17

Top notch communication - no upselling - lots of updates!

"Their entire process was great. They are true professionals. These are not the lowest-cost builds areound, but considering all the customer service, up-to-date communication, and no upselling, and warranty - I consider it an amazing value."

This review was modified by joeaugie on February 17 2016 08:57:57 PM

Rating 10/10
5/5
2016-02-03

I'm Impressed!

"I've been building watercooled, high end gaming pc's as a hobby for 7 years; my current pc is a Rampage V w/ 3 x GTX 980. Only problem building your own pc, is it takes a LOT of time, and a LOT of fiddling, ordering, and waiting.

I needed a high end pc for my wife, and needed it faster, and cheaper than I could do it my self - I found Puget Custom Computers, thank goodness, AND, I'm impressed.

- High end, priced right components
- They read my followup emails and set it up exactly how I wanted it
- Nothing loaded on to the PC that I didn't want
- The Documentation Book that came with, outstanding
- No Upselling of products - Thank you
- All necessary drivers loaded, and did notice they didn't load Nvidia's "Experience" - Thank You!
- I received my wife's custom build 10 days after ordering, counting the weekend
- Excellent shipping container/delivery

I will buy from them again, and I'm recommending Puget to my I.T. department for the company I run. Nuff said.

**On the price, remember, you're not buying a run of the mill pc from Costco or Best Buy, you're getting high end components, building a high quality product.

Thanks folks and Puget, and wish you the best in your continued success :-)
"


Rating 10/10
5/5
2016-01-27

Puget Awesome!

"For some reason my review came out funny but, it states the pros and cons from the two times I have purchased a gaming PC from Puget Systems. If I could rate Puget Systems higher I would! I simply love this company and I feel very grateful to have found them. I am currently on my second PC from them and couldn't be happier.

Pros:
- Reliable, fast response, best customer service I ever seen.
- Puget Systems does not add bloatware to there computers. Meaning you won't have computer with useless junk on it. Just the operating system you ask for and things you actually need.
- Puget Systems really listens to you and they do not try to up sale you with add-on parts that don't fit your needs or budget.
- When you order a PC you can watch the process with updates on there website so you know what's going on every step of the way while it's being built which is pretty cool because it's nice to see what's finished, what part are in order, and thermal pictures of your PC to show you where most of the heat is at so they can configure the fans properly to reduce heat in your PC.
- You can upgrade your computer you bought from them for free as part of there lifetime commitment to you as a customer and they'll even clean the dust out if you ask! So if you need a new video card and a power supply they can put it in for free. Great if your local if not it depends on shipping and handling costs.
- If you got a problem with your computer they actually care even after the computer is sold. Also a one year warranty and parts from Puget Systems is included. They also email you to check up on how your PC is doing after you use it 6 months or so to check if you're still satisfy with your purchase.
- Best benefit I found is if you're local like me you can always drive up to there place of business and avoid shipping and handling cost.
- Products they use are tested for reliability so there not going to sell you cheap unreliable motherboard, power supply, etc... They only sell parts for computers that they have tested a lot and feel strongly about when it comes to parts being reliable.
- If you call and talk to a sales rep and you have no clue about computers or what each part does they will explain every part and what it does and how it helps you when it comes to your needs in your computer you're trying to build. So you can also learn about computers parts and know which part you should spend more money on and what part you really don't need to.

Cons:
- Can take up to couple week since they have to build your computer and sometimes they have to get a part if its not in there inventory at the moment. With that being said this isn't really a con for me but, had to put something!
- If you're not local I assume things might not be good when it comes to upgrades or issues with your computer due to shipping and handling cost.
- They can be tad bit expensive if you're on a low budget depending on your needs of course. Nice thing though they will be honest and at least tell you the price and try there best to find best way to work with your budget.
"

This review was modified by jeokitv on January 27 2016 03:23:41 PM

Rating 10/10
5/5
2016-01-24

Excellent Support, Excellent Computer

"The support from configuration all the way to receipt of computer was excellent. The computer is whisper quiet, powerful, and configured the way I wanted it (just the operating system). Could not be more pleased."

This review was modified by ekiech on January 24 2016 03:56:49 AM

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Verified Customer
Rating 10/10
5/5
2016-01-12

Love these guys

"Puget builds us computers that are solid, built for what we need to do, and come with great support. I recommend them to everyone
"


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Verified Customer
Rating 10/10
5/5
2016-01-11

"Having acquired a computer from Puget Systems in the past, it was with complete confidence that I placed my order. Due to circumstances there were complications related to where and when I would take delivery of my new computer. The people that I was in contact with there remained undaunted and I received my computer exactly when and as requested.

These people and the computers they put out are awesome! Write that down...
"


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Verified Customer
Rating 10/10
5/5
2016-01-08

"The machine lived up to and in some ways exceeded my expectations, and the support I got in dealing with a couple of minor setup issues was cordial, prompt, and effective.
"


Rating 10/10
5/5
2016-01-07

"Love my new computer from Puget Systems. Its fast and quiet and is exactly what I was looking for. I received expert help in choosing the right components before I purchased and was kept up to date on the progress of the build right thru the delivery. Completely satisfied with my purchase."

This review was modified by yem583 on January 07 2016 04:34:58 PM

Rating 10/10
5/5
2016-01-05

"I enjoy buying a Puget Computer. Not only do you really get to custom pick parts but you get a computer that you know will last for years.
Everything comes packed very neatly with instructions for how to handle everything.
You get a box with all the part that come with the computer that were not needed at the time because you will need them one day.
You get a custom folder explaining all that went into making your computer.

I just got my 2nd computer from them. The last one was bought 6 years ago.
"

This review was modified by blackdot on January 05 2016 06:45:55 PM

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