5/5

posted Mar-27-2013

"These guys are fantastic. I pieced together a hybrid PC for work and gaming and saved it in my configs. I got an email the next days asking if I need any help (without sounding at all like a used car salesman!). They were extremely knowledgeable and friendly. I made a few tweaks based on their suggestions and bought it! The box arrived with a HUGE hole in the side of the large box, big enough I could reach in and touch the PC. My heart sunk when I saw it. I had the FedEx guy report it as possibly damaged and took it in. I opened it up, and the box inside also had a hole in it. I thought surely something had been broken! I pulled the PC out, and there were scuff marks on the paper that sticks to the PC case for protection. I peeled off the paper and it was perfect underneath! Puget Systems packed it so well and gave enough of a safety buffer that the PC inside was pristine!

Thanks so much, guys!"

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5/5

posted Mar-26-2013

"Just got my second computer from Puget. Every aspect of dealing with Puget has been pretty much flawless once again. There are already a ton of other reviews on here, so I won't go into too much detail, but I will say that everything about Puget just screams quality and attention to detail. The ordering process, customer service, shipping and build quality are all absolutely top notch.

When you email or call in, you'll interact with an intelligent person who is actually capable of having a meaningful conversation and answering your specific questions. If you have ever dealt with some terrible out-sourced customer service rep who just goes through a scripted response with useless generic answers and basically treats you as if you were a moron, causing you to start raging, hang up, try again to google a solution for yourself and/or slam your head through the wall...well, just imagine the exact opposite of that.

Build time and shipping process are pretty quick, and there is a very detailed production checklist that you can track online as your order progresses.

The PC itself is extremely well built. Quality components installed securely and extremely neat and efficient cabling. Basically it's about as tight of a build as you can possibly have with absolutely no waste or mess of any kind. As expected performance is great.

Puget is the by far the best choice out there if you don't have the desire to build your own PC. I'd sum up their corporate philosophy as something like "treat customers with respect and do what you do at the absolute highest level possible." More importantly, they are actually successful at putting that philosophy into practice.
"

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5/5

posted Mar-25-2013

"The entire experience was amazing. From ordering (with help) to status updates to delivery and setup the whole experience went extremely well. The computer powered up with no problem. I cannot hear the computer while it is on. I have put my ear to the case and I can't hear a thing. I would highly recommend Puget Computers to anyone buying a computer. I will never buy a computer any other way. Very professional organization that puts customer satisfaction at the top of their list. I simply can't say enough about them."

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5/5

posted Mar-24-2013

"Very good experience again. I am now on my third computer from Puget & they just get better. If I were looking to buy another computer, I would not even consider looking elsewhere. They have updated their status tracking system and It keeps you posted every step of the way now, great job guys. With each new system someone calls just to see if you are having any problems. This latest machine just flies."

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5/5

posted Mar-19-2013

"Puget Custom Computers made purchasing a new system very easy. From the first step to the design review to the order these guys were great. I'm looking forward to receiving my new system on March 20."

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5/5

posted Mar-17-2013

"I have had my Puget Obsidian computer now for 33 days. I waited for at least one month before I wrote my review so I could thoroughly test out the performance and quality of my Puget Systems custom built computer and Pugets support services. So far Puget gets 5 stars. I do confess, I am not a computer expert but as a computer consumer I have some experience. That being said, at this point, of the computers that I have had experience with (Dell, HP, Compaq & Hyundai), I would never go back to any of them after purchasing my Puget computer and giving it my best testing for my planned usage. It is a finely crafted machine to say the least! First off, my contact with both William and Wilson at Puget Systems in designing and building my Obsidian was outstanding. Every question was answered and they made suggestions to help me in the decision making process, but they did not try to upsell me. In fact, Wilson allowed me free shipping which was a plus for me to close the deal the day I was talking with him. I have had further communication with Wilson and he has been extremely helpful and when I had one question he could not help me with he told me so and referred it to Technical support. They contacted me with the answer right away. Both Wilson and Christopher have represented Puget Systems customer support in an outstanding manner. I received a customer care follow up phone call from Brett about 8 days after I had received my Obsidian. I told him that at that point I was totally happy with my purchase and customer service. He asked me about the shipping and I reported to him that my computer had arrived safely and undamaged via UPS ground. Puget's amazing packaging no doubt played a huge role in the safe arrival of my purchase. The appearance of the Obsidian in its case is awesome. It is big and that surprised me. The etching of "Puget Obsidian" is nicely designed on the front door. The ports on the front edge are very convenient and this machine is loaded with all the USB you'll ever need. It's extremely quiet so I can only imagine how quiet the Serenity would be. The computer is lightning fast and that is likely due to the combination of the 3.5 Xeon CPU, 16GBs of RAM and a 180GB SSD. I am so glad I got Windows 7 PRO with XP PRO imbedded. I feel like I have the best of two worlds with no wasted old software. I even have my old HDDs connected via cooled Rosewill enclosures and readily available for file retrieval when I need them in either W7 or XP. So, do I have any regrets about my Obsidian? Yes, one. I wish I had bitten the bullet and spent another hundred bucks or so and bought a larger SSD. It is my primary drive and at this point, between W7 and XP, my programs and OS updates, it is about 45% full. I do try to get any programs installed on my secondary drive and sometimes it works and sometimes they default to C. Well, it is what it is. I just prefer more space on my C drive for the future. This is no fault of Puget. I would recommend to anyone that they at least double their SSD choice if possible. I really liked being able to follow the build process on Pugets website. Puget even includes with your computer the extra hardware and such that they do not use that manufacturers include with their products in case you would need it for upgrading. They also include a nicely crafted manual with all your systems information. I printed out all my BIOS photos and put them into sheet covers and placed them into my manual in case I ever need them. So, why did I choose Puget Systems? It was because of their nearly perfect rating from their customers and they had a product that I was specifically looking for, the Obsidian computer. I also wanted an American made product. This computer cost more than a Dell or an HP but I believe my money was well spent. Puget uses premium quality components and hardware and they continually test these items to make sure of top quality and consistency in performance. The Obsidian is built for reliability, dependability and longevity, and that is exactly what I wanted. I got what I paid for! If there is one thing I hate about computers, it is unexpected hardware failure. Up to this point, I am very pleased with my new computer and the support I have received thus far from Pugets sales and technical support staff. It is the very best I have ever experienced. I only have one complaint, in my manual, on the cover page, my Puget Systems Team profiles are listed. There is no picture of John or his profile description. What is up with that John? No need to be shy when you are part of a company that builds one of the best products made in this country. Well, at least that what I think and I have one of your products to prove it John! Again, my many thanks to everyone at Puget Systems for building for me one heck of a machine! I can not wait to buy the next one for my wife and I will be giving you a call Wilson. Jon Bach, keep up the great everything! You have an excellent company!

Kerry P.

PS: The Asus 8 channel onboard sound is incredible! A nice plus."

This review was modified by Pentaxdigi on March 17 2013 04:15:10 PM

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5/5

posted Mar-16-2013

"This is great computer built especially for me. The only thing better is Puget's Customer Service. Thank you. I'll buy from you again."

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5/5

posted Mar-13-2013

"I found Puget Systems when I did a search for custom computer builders, and saw their overwhelmingly positive reviews. So I had a good feeling to begin with. Their website is well put together, with choices of quality parts, and reviews by their staff. They also interact with you just the right amount; I got an e-mail from Jeff going over my build, and making some solid suggestions, but they weren't pushy at all.

I am now at the un-boxing phase, and a couple of days in, so far all of my good feelings have been justified. The computer looks great, it runs great, and it is completely silent.

A Puget Systems computer may cost a little more than their competitors, but in life you often get what you pay for...and the extra quality that Puget provides makes them worth the price tag.

I highly recommend them."

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5/5

posted Mar-11-2013

"Think I paid a quality price for a quality system. "

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5/5

posted Mar-08-2013

"Stellar. PC was completely "clean" of the normal junk software installed on most new PCs. Simply having the laptop ready to go to work without wasting my time deleting a bunch of nonesense offers/trials was well worth it to me. Super fast build time, top notch quality product, and excellent communication throughout the build."

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5/5

posted Mar-07-2013

"I just competed my second purchase with this great company. They were very responsive and fast! If your looking for a good value and machine to meet your needs, call these guys."

This review was modified by adamglicks on March 07 2013 09:23:38 PM

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5/5

posted Feb-28-2013

"We were looking for a computer which would be very quite. They had a model where the emphasis was just that. They have a great selection of components for their components. It was easy to configure a machine that we are sure we should be happy with."

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5/5

posted Feb-27-2013

"I took many months to select a system, with many interactions with Puget personnel. Very patient, helpful. Build and deliver went according to plan, and the system's great. I'm a lifer. "

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5/5

posted Feb-26-2013

"What a PC. I have been a CTO for over 10 years and have built my own PC's for the last 20 and I can honestly tell you Puget has humbled me. To build a truly quiet system with the power needed is not easy and to then get that solution in a beautifully assembled package is awesome. But it does not stop there, the ability to follow the building, tuning and testing of my order online and the information booklet that delivers with the PC, takes it over the top.

When I turned on the new system I did it in my kitchen, right on the breakfast counter. I simply could not wait. The fridge completely drowned out the sounds of the PC. I was not sure it was on until I saw the fans moving. Even with a completely quiet room, I can not hear the PC and I went from a home build that was the envy of many but in retrospect sounded more like a Dysons vacuum cleaner than a PC. :)

Very nice job everyone. You have a customer for life here, count on it."

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5/5

posted Feb-25-2013

"I haven't even got my laptop and I am so impressed by Puget Custom Computers! Top notch customer service through the ordeal so far and I imagine I will continue to be impressed when I get my laptop. I read a lot of reviews for different companies but Puget Computers was the only one to have consistant 5 star ratings. Now I see why. May be more $ but the relief of no bloatware makes up for the pain of future issues. If you want a laptop or computer system, I recommend Puget Custom Computers and gladly rate 5+ stars! Thank you, Maureen"

This review was modified by jemoep on February 25 2013 08:07:48 PM

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