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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.63/10 5.63/10
    Chance of future purchase: Rating 9.72/10 9.72/10
    Shipping & packaging: Rating 9.66/10 9.66/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,617 Customer Reviews

Rating 10/10
5/5
modified review posted

"I am extremely pleased with my experience with Puget Systems. I was able to get very quick answers to my questions. I received the laptop customized just the way I wanted it... without a any bloat ware. The laptop screen is vivid (I chose the gloss option). The laptop came with a notebook of information along with the drivers I might need in the future. Yes, I would definitely buy another computer from Puget Systems."


Rating 10/10
5/5
modified review posted

"This is the third Puget Computer our family has purchased. We are sure this is the Very Best computer EVER and the Customer Service is outstanding. "


Rating 10/10
5/5
modified review posted

"Great experience! I built a custom system on their site, but it was coming in a bit more expensive than I wanted. Their system review suggested a few small changes that brought the rig within my desired budget. I've also never dealt with a company that provides such a complete experience. From the status updates as they were building, testing and shipping the rig, to the amount of personalized documentation included. I am definitely recommending Puget to friends for future computer purchases."


Rating 10/10
5/5
modified review posted

"Excellent customer service for years. I bought the computer about 3 years ago, with a one-year warranty. Within that year, I had to replace the SSD and one of the two video cards. Still, some hardware glitches persisted--not due to Puget's error--and they continued replacing some items, including shipping back to their place. In the end, they just upgraded me to a better video card that did better than the two original ones together--more reliable and slightly faster--at no cost. Since then, a few things have come up, and they have been good about sending sound advice and solving some issues with Windows 7 Ult. When given a choice between making an extra buck or doing the right thing for the customer, they choose the customer first. You pay more for Puget to build a good system, but the support you buy with it makes it definitely worthwhile."


Rating 10/10
5/5
modified review posted

"I found out about Puget Systems about 10 years ago, when I first started looking for a particular kind of computer system. Until then I had always worked with local companies to configure and build my computers -- trying to support local businesses. To make a long story short my latest locally built PC was a big disappointment.
In 2010, about 5-6 years after I started following their service (website), I configured (with assistance/advice from Jeff) my first Puget Systems Workstation. Since then I have configured and purchased two additional PCs from them. With the exception of one problem, which ended up being due to the unusual failure of a Kingston Ram chip, my Puget Systems computers have been flawless machines. To say that I am pleased or impressed with Puget Systems is an understatement. They offer a remarkable, generous, personalized service, which also happens to include competitive pricing!
Given the quality components I selected, I know the prices I paid were very reasonable; even with the poor exchange rate of the Canadian Dollar. Several friends/associates have since ordered their own Puget Systems computers based on the quality, performance and reliability of my customized workstation.
"


Rating 10/10
5/5
modified review posted

"Packaging was excellent. The build quality was superb and this model is whisper quiet. I got it as a gift for my wife and she could not be happier. "


Rating 10/10
5/5
modified review posted

"Overall, a good laptop if you need a custom config not available through another volume vendor like Dell. I bought the 14" model that does not appear to be available any longer (Too bad). I had to send it back because of a loose CMOS battery but the issue was handled quickly and to my satisfaction. "


Rating 10/10
5/5
modified review posted

"I was very pleased with the assistance I received from people there about the gift I was purchasing...and totally impressed with the ability to view the progress of my purchase.
Thank you!!!
"


Rating 10/10
5/5
modified review posted

"Puget Systems did an excellent job with every step of my order from discussing the various options (Jeff) to the delivery of the system and all the folks that constructed the machine.
I ordered two machines and both machines came out of the box quickly and were easy to get operational quickly. The machines are amazingly quiet (can't hear them at all) and very fast.
The folks at Puget Systems are very inclusive in the building process and through their web site you can see the status at each stage in the construction, and who is working on the machine.
In particular, I liked the video they sent to show the machine at the end of the process and before shipping.
A great experience dealing with high quality and professional people. So different than buying a machine from the big houses - HP, Dell, Lenovo, etc.
And most important of all, the machine is just magic - a real jewel.
"


Rating 10/10
5/5
modified review posted

"Absolutely awesome experience!"


Rating 10/10
5/5
modified review posted

"Very useful suggestions for configuring my laptop that balanced cost and performance. Delivered on time and operating without issue. Good follow up to ensure our satisfaction. I would order future laptops from Puget."


Rating 10/10
5/5
modified review posted

"After looking at the name brand laptops available, I decided on a Puget Systems laptop as it had the latest and greatest options available. I needed a sound and sturdy laptop for business and this things delivers as promised. Lightening quick and no issues to date! I'm please with my purchase and would definitely order another one from them in the future."


Rating 10/10
5/5
modified review posted

"Great service and thoughtful staff"


Rating 10/10
5/5
modified review posted

"Prompt shipping, great both quality and service!"


Rating 10/10
5/5
modified review posted

"Awesome company! Jeff Stubbers at Puget Custom Computers gave me sound advice. I am not a newbie around computers, but was not real familiar with the Intel Xeon processor line up. Jeff was immediately able to steer me to a proper selection and able to explain why I should use that particular processor.

I should mention that I was searching for a reliable custom builder that could supply a system that would be 100% hardware compatible with Linux. My system was shipped with my preferred Linux distro, Ubuntu 14.04 LTS. They even contacted me to learn how I wished the hard drive to be partitioned.

Puget systems are a work of art both outside and inside the case. Other builders should take lessons in top quality component selection, cable bundling and routing, and attention to detail from Puget Custom Computers.

My new system sits under my workstation by my left leg and is virtually silent. 5 stars in all categories! Will definitely buy from them again.
"


Puget Custom Computers is a Merchant Member! Learn more

Puget Custom Computers is a merchant member
Puget Custom Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,920 merchant members.