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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.09/10 6.09/10
    Chance of future purchase: Rating 9.89/10 9.89/10
    Shipping & packaging: Rating 9.75/10 9.75/10
    Customer service: Rating 9.89/10 9.89/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,774 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"Fast, quick, painless, and delivered in a timely manner. "


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Verified Customer
Rating 10/10
5/5

"Quick service as ordered. Great customer service"


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Verified Customer
Rating 10/10
5/5

"This is my third computer from this company and as always I'm very happy with the quality of their service, as well as the quality of their product! A pleasure to deal with them once again."


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Verified Customer
Rating 10/10
5/5

"My experience with Puget Systems in Auburn was/is very satisfied.
You were a big help getting my local Wi-Fi connections straightened out.
"


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Verified Customer
Rating 10/10
5/5

"Pre-sales support was extremely helpful refining my configuration. Post-sales support called to make sure my machine was delivered and running fine. It was, it is, I am very pleased, and thank you.

dk
"


No Avatar

Verified Customer
Rating 10/10
5/5

"Staff was knowledgeable and friendly. Called us to make sure all was good. Computer is magnificent Fast, quiet and looks great. The computer and Puget are exactly what we were looking for to fulfill our computer needs. "


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Verified Customer
Rating 10/10
5/5

"Fantastic. Couldnt be happier paying a premium price for a more than premium product. Actually could not be happier. Customer service was so helpful and so quick to respond. The fact that they list who is making the computer and what they are doing. "


Rating 10/10
5/5

"You need to make a decision. Are you willing to pay more to get more?

Over the years I have purchased many computers from a variety of sources (big box retailers, directly from the manufacturer, through Amazon, from a budget customization shop, and even from small a small local shop), always with the goal of getting the best specs for the buck.

What I have found is that the reliable computers had lots of horrible proprietary programs, and mediocre customer support and the computers with the best support needed it because they were so unreliable.

What I found from Puget was different even from the start.

First off, check out their website--you can see the people you are dealing with.

The purchase process was great:
William (my "sales" guy) patiently and promptly answered many, many emails as I comparison shopped and tried to optimize my configuration. He was very solution-based instead of specs-based in his approach, and really knew his stuff. (I'm the guy my friends, family and coworkers come to with computer issues, and even I was impressed)

It was easy to order.

The build process was impressive.
Granted, there is no immediate gratification here: you can't just load the computer into your car and bring it home. That said, their web site is pretty amazing--they share all the checklists they are going through with your build and even show pictures and thermal imaging (it would have been even better if they had taken a picture of the empty case to kick off the process, but that really is a nit)

The shipping and set-up process was well thought out.
The box and padding were very effective, and the unpacking instructions were very good. It even comes with a binder with key information and other relevant data.

I have not yet had the need to call their tech support--my PC just sits utterly silent in a corner doing everything I ask it to, without any unnecessary software. It just works.

Bottom line:
Puget Custom Computers is an affordable luxury brand.

If you are really cash-strapped, you'd probably be better off getting a mass-produced computer and making friends with the IT person at work. Otherwise, I would recommend you give Puget a look. I can't imagine buying a PC anywhere else!
"


Rating 10/10
5/5

"Had an excellent transaction with Puget Custom Computers. William was professional and witty. He helped me during the entire process and worked with me to build the laptop that would best suit my needs. My laptop was well-packaged and arrived in perfect condition. I am extremely satisfied with my new laptop and highly recommend Puget Custom Computers. This is the best laptop I have ever owned to date."


Rating 10/10
5/5

"I ordered a custom computer for working with audio and music. The customer service was fast and concise. The computer itself was well packaged and remarkably clean when i received it. Really grateful that i made a choice to go with a custom pc company instead of a big corporation."


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Verified Customer
Rating 10/10
5/5

"I wanted to take some time before providing this laptop to see how it really stood out, and I have to say, it was worth every penny. Everything about this product and the company so far has been absolutely outstanding.
From the top quality laptop with excellently functioning parts and software that came with it, to the outstanding customer service that was with me from beginning to end and later on in the process of building and using the machine; I have never been more impressed by a company. Every representative has been incredibly helpful and friendly and I have gotten several "checkups" since finishing my transaction including a handwritten personalized letter. I could not possibly express how perfect my experience has been.
Puget Systems sets the bar for quality and customer service, and I could not possibly have done business with a better company.
"


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Verified Customer
Rating 10/10
5/5

"Exceptionally quiet machine. And Puget went to extra effort to arrange that unasked. The quieter video card failed testing and had tobe replaced. "


Rating 10/10
5/5

"I have bought several gaming computers from Puget over the past ten years. All have been of the best quality. All contacts with Puget personnel has been of the highst quality. I just had my computer up-dated over the past six months and it is working well. For state of the art gaming computers they are the olny company I would go to !"


No Avatar

Verified Customer
Rating 10/10
5/5

"Puget have been great, from initial contact through to after-delivery care!"


Rating 10/10
5/5

"I was looking for an American-assembled laptop, and a little bit of web surfing brought me to Puget Systems. I was impressed by their website and wide range of customization options. Jeff was more than helpful as he answered (very quickly) all the questions I had about the differences between the Traverse and Traverse Pro lines. We came to the conclusion that the Traverse would suit my needs sufficiently. I really liked the fact that he did not push the more expensive Traverse Pro like representatives from other companies would do.
Puget’s online quoting system is nice and clean with clear labels as to the price consequences of upgrading / downgrading a component. My first reaction was “wow, this is a little pricey,” but after comparing the Traverse to similar configurations from the big companies, I decided there wasn’t a significant enough difference for me not to seek the quality Puget has provided.
As for the system itself, I am very pleased so far – it seems to be a solidly built piece of machinery, and I was able to customize all the hardware. The best part is that there is no crapware to be found, and they offer to install programs such as a web browser and open source office program if you wish (for free). I also appreciated the real-time updates of the status of the system in assembly. I enjoyed checking in on its progress via their website. They list all the benchmark scores on the tests they run. The documentation Puget provides in the shipment with the system is comprehensive.

I would certainly recommend building a system with Puget.

(One more good thing: I stored the configuration for my system in my account on Puget’s website about a month prior to actually purchasing it. The price for the overall configuration dropped about $100 in that month, but this was not initially reflected in the stored quote. The day I purchased the system, I asked Jeff if anything about the system (like parts) had changed in the month – he said there was a price decrease and changed the quote accordingly. Thumbs up for the honesty.)
"


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Puget Custom Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,716 merchant members.