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  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 9.87/10 9.87/10
    Shipping & packaging: Rating 9.86/10 9.86/10
    Customer service: Rating 9.93/10 9.93/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,904 Customer Reviews

rx63787's Avatar

Midwest USA
Rating 10/10
5/5
2016-04-09

Another great build from Puget Systems

"This is my 4th build from Puget Systems. This build was for a custom low-mid range system. Although more expensive than other off-the-shelf systems, this was configured with exactly what I wanted, and I didn't get features that I didn't want. They work with you to make sure that you are getting the system you need, and are sensitive to budget constraints and never try to up-sell. I have peace of mind knowing that all components were chosen for their quality and performance. The inside builds of the systems are incredibly neat and tidy, and if/when part replacement or upgrade is needed, it's easy to access everything and clearly view where all cables are connected.
The ongoing customer support is among the best I've ever experienced. Even for someone with no technical expertise (like me), Puget will walk you through any problems or questions you pitch them.
For these reasons, and the level of my trust that they have earned, I have no qualms about spending a little more money for a Puget System. In this case, I definitely am getting what I paid for, and I am extremely satisfied.
"

This review was modified by rx63787 on April 09 2016 04:30:31 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-07

A Flawless Buying Experience

"This small but mighty company manages to do everything right, from the first customer inquiry all the way through shipping the custom made computer in bomb-proof packaging.
I've never experienced such thorough answers to technical questions about the proposed system (this is not the first custom-made computer in my experience with computers going back more than thirty years), I was able to track every step of the assembly & testing process on the Puget website. After a month of use the unit shows absolutely no problems or weakness. It is fast, cool running and as close to silent as anyone could hope for. I consider it a bargain. (It should be mentioned that I considered ten companies before chosing Puget. Only one other vendor came close and they are based in Australia. Puget, on the other hand is a local U.S. firm. They should be your first stop.

s
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-06

Best in the business

"Excellent guidance before purchase that match your needs with an appropriate equipment setup with an emphasis on not over buying. After purchase you are kept apprised of every step of the build and testing. Once the system is in your home or office, the support teams is responsive and effective."


Rating 10/10
5/5
2016-03-31

Great Product! Oustanding After Sales-Support!

"I recently bought a custom built laptop (Traverse-Pro) from Puget Systems .
Here are some of the pros and cons I experienced while doing business with Puget Systems.

Pros:
- My laptop was built with all the accurate parts and configuration.
- I was able to be in a constant conversation with an actual person during the entire build process (for any addressing any questions/concerns I had)
- The best part was being able to see/track progress of the build while it was getting built.
- The laptop came in a very good packaging
- I love the tests done to verify efficiency of various components against various benchmarks.
- I had a little bit of a snafu with one of the free games that came with my SSD (because a promotion from Samsung ended after I placed the order and before I received the delivery - a very rare and unique situation). However Puget Systems took ownership of the issue and compensated for it via a Steam gift card (awesome right?) - (This is in the Pros because of the way the situation was handled by Puget Systems)
- After delivery, I had some questions around setting up my laptop, and when I reached out to Puget Systems, I was assigned a single point of contact which was great because I did not have to explain myself again every time there was a back n forth communication with them. Oh, and yes - all my concerns were addressed professionally and the way I got responses showed the technical expertise of the customer reps in their respective areas
- the documents/manual and software backup pen drive were nice to have along with the laptop itself


Cons:
- I would expect some more details/info around the tests performed so that anybody with least knowledge about the units/metrics displayed can understand what they actually mean - or even give a comparison with the laptop's competitor counterparts
- For the kind of investment I did for my (top-of-the-line hardware in my) laptop, I expected some accessories like a laptop bag, microfiber cloth (since the chassis is a finger print magnet)
"

This review was modified by vivekmore on March 31 2016 06:57:50 AM

Rating 10/10
5/5
2016-03-30

Computers without compromise built and supported by a world-class team

"I am thrilled with the custom desktop computer Puget Systems assembled for me.

This desktop, built around their Serenity small form-factor configuration (micro-ATX size motherboard and case), is tailored to exactly meet my needs as a photographer who makes heavy use of Adobe’s Lightroom, Photoshop and other allied applications.

Some of the key attributes I wanted and found in the Puget Systems machine:
• A top-end Core i7 processor, sixth generation. That is currently the i7-6700K with a base clock speed of 4 GHz.
• 500 GByte SSD to be the boot drive and contain my executables and current working photography files.
• 2 TByte 3.5” drive for bulk data file and image file storage.
• Expandable for more drives: this machine can accommodate one more 2.5” drive and two more 3.5” drives.
• 16 GBytes of DDR4 RAM with room for an additional 16 GBytes.
• A mid-range video card with 4 GBytes of VRAM (my card is based on the NVIDIA GE Force GTX 960 processor).
• Plenty of USB 3.0 and USB 3.1 ports (eight and two).
• Sufficient power supply (650 W) to support all that future expansion.
• A quiet machine. Who wants to sit alongside a vacuum cleaner when trying to optimize photos?
• All in a handsome case that measures approximately 9” wide x 12” tall x 14” deep.

As I started my search, I checked carefully with the “Big 3” PC companies (you know them). What I found:
• Few systems that supported any level of customization. Increasingly, these vendors want to sell pre-packaged systems.
• For systems that did allow some level of customization, the machines I configured inevitably came up short on one or more key attributes:
o Still shipping fourth generation Core i7 processors, rather than sixth generation.
o Shipping sixth gen Core i7 but not the top of the line i7-6700K.
o Option for an SSD but limited to 256 GB.
o One SSD plus one spinning drive maxes out the system.
o Very limited power supply, say 250 W max.
o No discussion of system noise.

I considered building my own system but did not want to take on the integration job. A Google search for custom PC builders lead me to Puget Systems. I discovered a custom system from them would be in the same price class the best systems I could configure from the Big 3 but would meet 100% of my design goals for performance and expandability.

Some of the highlights of my experience with Puget include the following:
• Their website has a trove of knowledge. I found white papers on system performance for photographers, specifically outlining the performance needs of Lightroom and Photoshop. (There are papers for CAD-folks and others, too.)
• Their pre-sales support is highly responsive, knowledgeable yet unobtrusive (no annoying pop-up “chat/sales” windows.) That person efficiently answered my questions and helped me tune the configuration that produced a better system than I might have initially ordered.
• Their build process is totally transparent: once my order was placed, I could follow its assembly from parts staging, to assembly, to burn-in, to QA and finally to shipping.
• Puget puts your system to a demanding burn-in test and performance benchmarking with all the data made available to you. Great way to confirm the build, weed-out infant parts failure and trap issues before the machine leaves their facility.
• Great care in shipping. Box in a box, custom Styrofoam corners, heavy-duty corrugated boxes. Everything came through in fine shape.
• Delivery included a three-ring binder specific to my machine, with a USB flash drive to rebuild the machine to the exact configuration it had when it left the factory, and finally DVDs with OS and other software that’s installed.
• Speaking of software, a nice clean build: not a spec of bloatware. What a difference from the last few systems I’ve purchased from the Big 3.

If you are looking for a run of the mill, entry-level notebook PC, any of the Big 3 can serve you well. If you have more demanding needs and do not want to compromise on those needs, I urge you to talk to Puget Systems.
"

This review was modified by fafield on March 30 2016 10:32:02 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-28

Solid CPU

"Best computers available!"


Rating 10/10
5/5
2016-03-28

Great buying experience

"I bought a desktop from Puget, and I am extremely satisfied with it. It runs quietly and never pauses. The staff were very helpful with making sure I was getting the right computer for my needs. It's good to know that all the components used in the PC are good quality, not just the headline ones."

This review was modified by Simon_Marshall on March 28 2016 02:11:21 PM

Rating 10/10
5/5
2016-03-10

Knowledgeable and helpful staff

"After buying a 2600K in 2011 I had several occasions over the years to call Puget Systems to ask questions about my machine. They were always willing and able to help me.

When I needed more horsepower this year, they helped me configure my system, and delivered a great new machine. After the sale, one of their staff spoke with me and provided specialized information about obscure installation topics that is hard to find.

Dealing with Puget Systems has been a pleasure!

"

This review was modified by apma on March 10 2016 06:33:16 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-10

Reliable and quiet high-performance hardware, excellent support

"This was my second order for two computers, the earlier two acquired several months apart about 5-6 years ago. If I last long enough to need another two, I'll be back to Puget. They can be trusted at every stage of the process, ordering, manufacturing, and after-sale support. There is little more to be said. There might be another equally satisfactory source for quiet PCs, but in my experience it's hard to imagine a better one."


Rating 10/10
5/5
2016-03-06

Awesome !

"I am astounded at the level of service I received, packaging, and components are top of the line. Customer care / service are just great. "


Rating 10/10
5/5
2016-03-06

Excellent Product and Service

"Forget Dell, HP, Lenovo, or anyone else. If you want a quality computer and excellent service, this is the place. I was amazed by the support given from the first inquiry until and after the product shipped. You can track your machine as it is being built and look at all the test results, Neat!!! The components used are top-notch, I've never seen such a neat, good looking tower interior as what I got. I referred a friend and she received hers yesterday. I've been using the computer for a couple of weeks now with Photoshop files 5g in size and love it. Great computer, wonderful staff. A++++++++++"

This review was modified by apicciotto on March 06 2016 01:49:39 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-04

Smaller is Better

"After 20 years of purchasing all of our desktops from one of the "majors", we ran out of patience with the inept tech support and impossible to navigate voice response telephone systems. We decided to try Puget. Excellent all-around. We'll never go back."


Rating 10/10
5/5
2016-02-19

What a difference!

"After buying Off-The-Shelf computers for the last 15 years and never being quite satisfied, I discovered Puget Custom Computers. These folks are awesome, they were so helpful and knowledgeable, asking the right questions and giving honest answers, and quickly building the computer to suit my needs. I talked to them several times after the initial order, making changes here and there with absolutely no hesitation on their part, they even pre-wired for additional components I wanted to add later.

Their workmanship and dedication are obvious in the end result.

Highly recommend!
"

This review was modified by Chipmcd on February 19 2016 01:51:09 PM

Rating 10/10
5/5
2016-02-17

Top notch communication - no upselling - lots of updates!

"Their entire process was great. They are true professionals. These are not the lowest-cost builds areound, but considering all the customer service, up-to-date communication, and no upselling, and warranty - I consider it an amazing value."

This review was modified by joeaugie on February 17 2016 08:57:57 PM

Rating 10/10
5/5
2016-02-03

I'm Impressed!

"I've been building watercooled, high end gaming pc's as a hobby for 7 years; my current pc is a Rampage V w/ 3 x GTX 980. Only problem building your own pc, is it takes a LOT of time, and a LOT of fiddling, ordering, and waiting.

I needed a high end pc for my wife, and needed it faster, and cheaper than I could do it my self - I found Puget Custom Computers, thank goodness, AND, I'm impressed.

- High end, priced right components
- They read my followup emails and set it up exactly how I wanted it
- Nothing loaded on to the PC that I didn't want
- The Documentation Book that came with, outstanding
- No Upselling of products - Thank you
- All necessary drivers loaded, and did notice they didn't load Nvidia's "Experience" - Thank You!
- I received my wife's custom build 10 days after ordering, counting the weekend
- Excellent shipping container/delivery

I will buy from them again, and I'm recommending Puget to my I.T. department for the company I run. Nuff said.

**On the price, remember, you're not buying a run of the mill pc from Costco or Best Buy, you're getting high end components, building a high quality product.

Thanks folks and Puget, and wish you the best in your continued success :-)
"


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