We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Puget Custom Computers

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.49/10 6.49/10
    Chance of future purchase: Rating 9.69/10 9.69/10
    Shipping & packaging: Rating 9.84/10 9.84/10
    Customer service: Rating 9.94/10 9.94/10
    Return/Replacement policy: Rating 10.00/10 10.00/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-01

"This is a very high quality system, I'm very happy with it. The Puget system staff were very responsive and helpful all the way through the ordering and setting up process. The personalized manual with all the info specific to my machine is much more helpful than the generic manuals you usually see from the big name companies. If you're looking for a top quality machine with excellent support, I would highly recommend taking a look at Puget Systems"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-31

Everything they said it would be.

"The best sales and customer support I have ever experienced. The Serenity I purchased is solid, well built, attractive, quiet and fast. I use Adobe Photoshop for the bulk of my work. The advice I received matched my needs perfectly. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-28

Forever New Customer

"I purchased a Puget Obsidian computer in November of 2016. I got to select each item of hardware from a large list of options. It came with Windows 10 Pro and NONE of the usual "trialware" or "crapware" that other computer companies love to include! It also came with a very nice binder that included several backup CDs together with extensive instructions on how to set up the unit. During the computer's construction, one of the builders got in touch with me about a question he had concerning one of the hardware items that I had selected. He was very helpful! The unit arrived EXACTLY on the date they had said it would. The unit installed and worked perfectly from the beginning! You may consider me a very happy Puget owner!! "


Rating 10/10
5/5
2016-12-27

Puget Systems Is Flippin' Great!

"The folks over at Puget Services were super helpful in helping me build a great video editing and animation machine that fit within my budget! They were prompt to respond to and answer my questions and they kept me informed all along the way. Loving this monster of a machine!"


Rating 10/10
5/5
2016-12-27

Amazing PC Purchase Experience

"I’ve purchased many PCs over the years, but I’ve never been as impressed and pleased with the overall experience as I was with my Puget Systems purchase. The sales team (Jeff) helped to determine the best configuration (not necessarily the most expensive or powerful) but the best fit for my needs. The Serenity PC they built is fantastic – totally quiet when doing office type work. The supplemental materials they provided where like nothing I’ve ever seen before – a complete book about my PC build, along with additional helpful information to guide a person through the setup process.
Throughout the build process I was able to monitor the progress and even see pictures of the finished product before it was shipped.
It’s hard to believe you can get this kind personalized service, and I really like the idea of being able to talk with a local technical support person if the need should arise.
Thank you!
"

This review was modified by edbryan on December 31 2016 05:02:48 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-27

100%

"The system I ordered from Puget arrived on time and as expected. It surpassed my expectations for performance, and the staff were friendly and helpful."


Rating 10/10
5/5
2016-12-20

Perfect Quality, Customer Service and Support

"I am to my third Computer from Puget Custom Computers.
Very satisfied with performance and quality of my computers.
Excellent follow up and follow through from their advisers, related to my custom configurations with the right advise for utmost performance, prior to complete the purchase.
Will definitely purchase again from Puget Computers
"

This review was modified by Shoko2456 on December 20 2016 10:39:31 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-18

Best customer experience processes ever

"I think nobody would expect this level of customer oriented, pre-sales - sales - delivery - post delivery processes from a custom computer company.

I have worked in customer experience department in a telecommunications company trying to build processes to make peoples lives easier and clearly I can admit that my Puget Custom Computer purchase was the best purchase experience I ever had

You can track your custom order computer status daily though their system and get email alerts for important updates. My joy reached to another level when I received the thermal images of the performance test. My joy doubled as I received the package and saw the instructions for unpacking my new toy.

A lot more to write about but, this purchase clearly made me happy
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-17

The perfect computer for me

"This was a great experience for me. I wanted a certain computer and got what I wanted for the first time in my life. I think I have bought a dozen computers from box stores and on- line and this was what I wanted and needed. This is the best way to buy what you need without over buying. "


Rating 10/10
5/5
2016-12-17

Photographers: The best computer ever

"Anyone interested in photography, might be interested in Puget Custom Computers. I bought the Serenity Model with 32gig RAM, 6TB hard drive, 500gig SSD for the system and a 256 SSD for Photoshop scratch. It's fast, has the best parts (including power supply), and the service is the best I have ever experienced. Always available for a phone conversation, they helped spec out my computer tailored to Photoshop. A lifetime of individual (personal) contact. This was the easiest computer to set up and transfer files from old to new. It came packed extremely well and cost me under $3000.00 I would do this again in a heartbeat.
"

This review was modified by Raffeld on December 17 2016 09:12:09 AM

Rating 10/10
5/5
2016-12-15

Love my new custom computer from Puget!

"With my nearly 6 year old ASUS laptop starting to get a little long in the tooth, I decided to start researching the purchase of a new computer. With my aging yet still useful laptop and my phone, my limited mobile computing needs were covered, so I determined that for my new system, I would return to the world of desktops, and try and find one that serve me well for standard home computing tasks, in addition to being able to handle multitrack music production.

Though I found a couple of companies who specifically build computers for audio production, I decided that I wanted to make an extensively researched and informed decision about what for me would be a relatively high dollar purchase. I learned about the world of online custom computer builders and checked out at least a dozen different companies. Using the audio production computer builder specs as a guide, I put together several different potential builds with several different companies to compare options and prices. Several of these companies are geared mainly towards gaming computers, and with my gaming needs pretty simple, I realized that I would be paying for things I didn't really need from these builders.

I finally narrowed down my choice between 3 companies that I liked based upon the options and parts they offered as well as the cost. I then researched these companies as extensively as I could, reading every review I could find, searching on forums and anywhere else I could think to find real world opinions on these companies.

Puget Custom Computers seemed to have the highest level of customer satisfaction by far, with nary a negative word to be found, other than those who simply don't like the idea of paying somebody to build a computer.

I loved that Puget made it easy to put together exactly what I wanted in a computer. I also love that they only use products that they have very high confidence in, and that these were the same ones that I had determined were the best based on my own research. I also really loved that I could click on any component, and would get several Puget employees comments on what they liked about the product, or which ones they thought might be better in certain circumstances. A ton of great reliable info that helped me make several of my choices.

After saving a custom build, I was contacted via e-mail by a sales representative, Oscar, who was very friendly and relaxed without any kind of pressure to make a purchase. He offered his opinions on my build, and suggested some alternative possibilities, but was very supportive of the fact that I had pretty much made my final decisions on what I wanted.

Once I made my purchase, I could not have been happier with how things transpired. I was able to log in to the website and check on the status, which was updated often. I always knew exactly what was happening with my computer as it was being built and tested, and it was fun to check in each day and see how things were progressing.

Turnaround time was super impressive. I placed my order on November 29th, and on December 14th, the computer was being unboxed in my kitchen, and that was with a one day shipping delay. Watching the progress updates and then getting pictures of my computer, and then following the tracking of the shipment, my anticipation was incredibly high, so when I got an alert that shipping had been delayed for a day, I kinda freaked out. I contacted UPS who were no help, and then I contacted Puget first via e-mail, and then impatiently by phone. On the phone, they were super nice and friendly and very happy to go the extra mile, contacting UPS themselves, to try and help me understand why I had to wait another day to get my new computer. I received another call about an hour later, this one in response to the e-mail. I let the friendly voice on the phone know that I had already resolved the issue, but appreciated the phone call in response to my initial e-mail. Though I was already confident in Puget based on my research of them, this showed me that should I ever have an actual problem, they would be there to help me any and every way they could.

The computer arrived, extremely well packed, and even though it looked like the outer shipping box had been dragged around quite a bit, the contents inside were super protected and in perfect condition. The computer was set up beautifully, with only the necessary software installed, and I am sitting here typing up this review, as happy as I could be, with my awesome new computer from Puget!

Thank you guys so much!

"


Rating 10/10
5/5
2016-12-14

Best Customer Service!

"Perhaps the best customer service I have experienced in any industry. Computers and software can be finicky and temperamental, for sure, but Puget Systems is always there to support and service what they sell. They clearly want their customers to be happy."

This review was modified by Qventure on December 14 2016 11:46:13 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-13

They over-delivered!

"I found it a joy to deal with this company...the exceeded my expectations at virtually every turn. Their site was very well thought through, with lots of information, even pictures, to keep me engaged at every step of the building process. I can honestly say I've never found a company that was so responsive...proactively and re-actively...as this one. I think the key to this great experience was their constant interaction...they kept me engaged, ensured I knew exactly what was going on. They knew that this was a big deal for me, getting this PC, and they treated it that way. i couldn't wait to get to the site every day and check progress, and there was always progress! A joy to deal with. Of course, when I got the unit, it worked like a dream. This review may sound a bit over the top, but these guys nailed it...and it's just so rare that it's fun to give credit when that happens."


Rating 10/10
5/5
2016-12-13

Amazing Builds! Best Customer Service, Hand Down!

"I'm an animator. I was looking for beastly PC to upgrade to and saw these guys online. They were cheaper than most of the competition and had great reviews. The part that sold me was how dedicated they were to making sure my build was right for me. Unlike Apple and countless others that I was considering, they do testing to see what hardware is best for the programs you use. For me it was After Effects and Cinema 4D. After reading the extensive performance research and hardware recommendations on their website I talked to them over the phone to review my build. They gave me suggestions on what I needed and what I didn't need, even if that meant a less expensive build for them. It shows that they really are here to help the customer, and that's why I purchased from them.

That's not the most impressive part though. The fact that I could see every step of the building process as it was happening, blew me away. I got to see who was doing what, performance benchmarks, and even thermal images at idle and heavy load. What!?! Who does that! All before it was even shipped out. Just amazing guys! Wow! When I received my PC, it was beautiful! Securely packaged for shipping and an great box opening experience.

The performance of my computer is not disappointing either! No hardware compatibility issues no additional setup needed, nothing. It's ready to use as soon as you take it out of the box. I got the silent fans add-on and I'm really happy I did. I can't hear it running, ... ever. Not even under heavy loads.

So overall, I'm extremely impressed and satisfied with every aspect of my purchase with Puget Systems and would like to say thank you to everyone there for being on their A game all the time. I'll definitely be buying all my future builds from you.

Daniel
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-11

Pricey but worth it

"My system arrived in a timely manner and was exactly as specified. It is very fast and very quiet, even while gaming. Based on my experience to date I would recommend Puget Systems to a friend.

The only error or omission in the system, and it was only a minor matter, was the lack of information about audio i/o on the back panel. It wasn't hard to figure out what I needed.
"


Ratings Calculation Change
Learn about Our Reviews

Share Puget Custom Computers's store rating

Puget Custom Computers is a Merchant Member! Learn more

Puget Custom Computers is a merchant member
Puget Custom Computers participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,446 merchant members.