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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.90/10 5.90/10
    Chance of future purchase: Rating 9.75/10 9.75/10
    Shipping & packaging: Rating 9.74/10 9.74/10
    Customer service: Rating 9.90/10 9.90/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,736 Customer Reviews

Rating 10/10
5/5

"Bottom line: I recommend the Puget Systems Traverse Pro 15 inch laptop. It was a great purchase.

Now for some details:

Ordering: It was easy to configure an order for a new laptop on www.pugetsystems.com.

I chose the Traverse Pro 15 inch with 32 MB of RAM and the i7 4910MQ processor.

The packaging protected the product very well during shipping. Unpacking the laptop was easy, not an exercise in dexterity or spatial perception .

How I use it: I'm not a gamer, not even an occasional gamer. I use it for

- browsing the web seeking product research (seeking and reading documentation),
- website forum participation,
- vehicle diagnostics,
- network (software) client troubleshooting,
- professional enrichment (example: vmware for guest OS application development and testing),
- corporate VPN access
- client access to ssh and ssl services

Security: It was easy to configure SSD hardware encryption (Self-Encrypting Drive technology).

Puget Systems didn't add any bloatware to the system and - Unlike other system vendors - there was no hidden client software making contact with servers I didn't recognise.

Performance and ergonomics:

The laptop runs VMware Player and guest LINUX operating environments very well.

The keyboard has a nice feel with pretty good-to- excellent tactile feedback.

The backspace key looks about 30% larger than alpha/numeric keys.

There is no Fn key on the lower left side of the keyboard, which took a few minutes to get used - I'm left handed - but it's not a problem.

There is a Windows key on the left side, so quickly locking the screen matches my habit.

I'm really glad there are left/right buttons on the lower side of the mouse/track pad. I'm not a fan of button-free track pads.

The battery life is on par with other 15 inch laptops with similar display and peripheral hardware.

I'm sure I could squeeze more out of a charge if I could be bothered with tweaking power profile settings.

The wireless NIC works very well with my Netgear consumer class wireless network gizmo. N mode is not a problem and I can work well outside, to about 150 feet from the transceiver (edge of my property, through brick walls). It also works well on enterprise-class Aruba wireless access points.

The only complaints I have are around MS Windows.

The hardware feels durable. There is plenty of room to rest the heals of my hands on either side of the track pad.

Over all, the laptop hardware is excellent for my needs.
"


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Verified Customer
Rating 10/10
5/5

"Great experience, exceeded expectations. These guys are pros, no attempt to up-sell, helped clarify what I thought I needed and built the perfect machine for what I needed to do. "


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Verified Customer
Rating 10/10
5/5

"Initial hassle with wireless card, problem nogt typically encountered, resolved by Puget support staff"


Rating 10/10
5/5

"I needed to replace pretty quickly a big box pc that started throwing errors. I am not current on technology; it's changed a lot in 5 years. So I was worried about under or over spec, paying for more than I needed, or getting something with compatibility issues. I'd heard good things about Puget Computers and decided to investigate. I found the sales process to be very informative and supportive. They really show how to do consultative sales. They even answered my questions after hours. At the end of the process I felt no hesitation in placing my order.

Puget has an on line order/build status system that is superb. Each major step is marked and documented. I felt like I was part of the process. It is a very special touch, yet only a small part of the over all experience.

I've been using the Spirit system for about a week now. I've had no errors or compatibility issues. The shell provided as an alternate to the Win 8.1 Start is very robust and makes it easy to go back and forth. The system is quite snappy and quiet.

I'll readily buy all my computers from Puget Custom Computers, and recommend everyone check them out before making a purchase.
"


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Verified Customer
Rating 10/10
5/5

"Best custom computer experience!"


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Verified Customer
Rating 10/10
5/5

"Great service, computer runs great. Very pleased overall."


Rating 10/10
5/5

"I ordered the Puget Genesis II system recently and I am amazed at it's power, quiet running and very low operating temperature. This system is exactly what I was looking for to handle 4k editing workflows with color correction/grading, temp VFX and audio mixing thrown in. The staff has gone above and beyond during the ordering and build process and the PC arrived with a thorough manual with troubleshooting advice for common issues that may arise and includes all of the installation DVD's for everything the system came installed with (for both hardware and software) in case I ever need to reinstall everything. I'm very impressed with Puget and I recommend them to everyone I know that works in post."


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Verified Customer
Rating 10/10
5/5

"I bought 3 identical PC's from Puget and was very pleased that the hardware and software configuration was exactly the same across all 3 systems. Everything was excellent quality and was put together well. As they advertise, all spare parts, software discs and manuals were included, there was no crapware installed, and the shipping boxes were high quality and properly packed. I'm very happy with this purchase."


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Verified Customer
Rating 10/10
5/5

"Awesome. Great every step of the way."


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Verified Customer
Rating 10/10
5/5

"The people at Puget Systems were great, They even called to see that it all worked as expected and were easy to talk to and understand. "


Rating 10/10
5/5

"The whole process from start to finish was comfortable. They answered all my questions and when I was undecided between two options, I was supplied with full details on those items and suggestion based on the profile I gave them on how I would be using the computer.
It’s been a week since I received my computer and I’m very satisfied.
"


Rating 10/10
5/5

"Just bought my second gaming PC from Puget Systems. I have to say everything about the entire process is handled professionally. They really seem to be focused on building reliable systems and customer satisfaction. I highly recommend them!"


Rating 10/10
5/5

"I recently purchased a custom laptop from Puget and the process was amazing! The personal attention from the people here was second to none. The computer arrived on time and in perfect condition. The support information packet was something I "geek'd" over before booting up my system. This laptop can handle the same task as my custom PC but is portable. My company logo was even etched into the top of the case. Great job guys!"


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Verified Customer
Rating 10/10
5/5

"As long as Puget Systems strives to satisfy customers the way they have been I will keep coming back to them. I remain well pleased and very satisfied."


Rating 10/10
5/5

"Totally satisfied. Nothing more to say. But I'll say a bit more anyway...

I bought my first Puget Systems PC over 5 years ago. It was going to be located in a very central area in my house, so sound and heat control was important. It was even more quiet and cool than I'd hoped for.

I'm also a gamer so I wanted tip-top performance. Well, let me say it this way...I just had a video car failure. Even though it was a pretty easy fix, it was the motivation I needed to get a new PC. My son had been lobbying for one for himself. I gave him the 'old' Puget PC, with a replacement (identical) graphics card. He's even more of a hard-core gamer than I am and is thrilled. It's still running all current games at high resolutions and high frame rates. My new PC is off the charts and even quieter and cooler than before.

Beyond the technical side, support is wonderful. Responsive and technically sound. I asked for multiple configurations before deciding on my order, so many I figured I was wearing out my welcome. But the new configurations just kept coming with friendly, responsive exchanges.

Can you tell I'm happy with my PC? Errr...my PCs?
"


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