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  • Puget Custom Co Puget Custom Computers Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.29/10 6.29/10
    Chance of future purchase: Rating 9.41/10 9.41/10
    Shipping & packaging: Rating 9.85/10 9.85/10
    Customer service: Rating 9.69/10 9.69/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,930 Customer Reviews

Rating 10/10
5/5
2016-06-27

Great Experience all around

"Before Ordering:

I had saved some quotes on some builds I was looking to purchase in December and one of Puget's followed up with me to see if I had any questions. William was very helpful in deciding between certain components for my needs and also gave suggestions to help me save a couple hundred dollars. He also made a note for the people building the PC to prewire the build for an additional video card and some additional hard drives, so upgraded will be less of a headache for me.

After Ordering:

I loved the fact that I could track the build of my PC and look at the results of the different tests and benchmarks that they were running. I really felt that conveyed both an attention to detail and quality assurance.

PC arrived:

The PC arrived in January of this year, and I was very please with the packaging. I was worried that things might shake loose during shipping but the packing was immaculate and everything worked perfectly. The documentation binder is probably the most thorough I've ever seen. They even sent me a thank you card several months later.

I've spent about half a year with this PC and it has been a Joy. I haven't had to deal with any issues, so I can't really comment on the post-sale customer service, but if every other aspect of their operation is any indication, I feel like I will be in good hands. They definitely earned a repeat customer.
"

This review was modified by Mgarner84 on June 27 2016 02:01:29 PM

Rating 10/10
5/5
2016-06-24

Incredible positive experience in building a custom computer

"I came across Puget Computers by chance as I was looking for different computer parts to build my own. I decided to give them a call, and talked with William. I know computers, and usually build my own, but being a physician I have trouble keeping up with the newer stuff, like M.2 and U.2, SSD etc but I quickly got up to date, and talking to William I realize he knew what worked and what was not so good in my hi speed system for video editing and Photoshop. I had talked with somebody local before and there was such a difference in knowledge. Whatever I threw at him, he knew it and was able to give me sound advice. That included how to connect my present monitors to the video card, which best for internal storage, etc. That was just the beginning. Their response to my numerous calls, the way they keep track of the computer build up and the pics they send at the end of all the bios settings, I thought I was dreaming. Never encountered such a quality operation before. No " your call is important to us" stuff. I get a PERSON usually in one ring. Cannot be more grateful and lucky I found this incredible place. Quality is important to me, and that is what they have in abundance."

This review was modified by eskneler on June 24 2016 03:18:37 PM

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Verified Customer
Rating 10/10
5/5
2016-06-20

"It was the best pre sale, post sale, and product experience I have evr had."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-19

My new pc rocks

"The whole experience with Puget is above expectations. I am a Windows computer professional. Use my computer 12 hours a day during work days and about 5 hours a day on week ends I work and play with it. Thus, my PC is my most valuable tool I use. I don't get one often so I did lots of research.

Price:
I could not match my configuration exactly when comparing against other vendors, but I compared against a base configuration that was attainable. Puget's price point was compelling when comparing against all the top rated competitors in the market.

Communication:
Emails were answered in a timely manner. When the support team knew what I wanted they made adjustments that made my purchase convenient without any prompting. I asked more than one question or should I say I sent multiple separate emails asking a question or two. They are nice to work with. But...

All in all, for me, the one thing I appreciated the most was that they lived up to their own hype about their service and quality. It is now about 2 weeks since I my pc arrived and was brought online.

Highly recommend Puget Custom Computer !!!!

Conclusion:
PC arrived plugged it in, worked great.
"

This review was modified by dishmann on June 23 2016 08:35:07 AM

Rating 10/10
5/5
2016-06-18

Fast build in both senses

"They were helpful in reviewing my order, and once ordered, were very fast In building and testing the system. It arrived unscathed. The build quality is wonderful and the system is very fast."

This review was modified by Ahendr on June 23 2016 08:35:07 AM

Rating 10/10
5/5
2016-06-17

Worth Every Dollar!

"I spent a few months researching custom computer makers to find one that I felt the most comfortable with. Even though I found cheaper companies out there I never really felt comfortable with using them. I knew I could trust Puget systems to deliver an awesome product and they did! Not only did I receive my computer in 9 days from the time I placed my order but I was in contact with my sells rep. constantly. Jeff Stubbers was a great resource and really helped me to find the computer that fit my needs. The computer arrived undamaged and booted up perfectly. Puget Systems is worth every dollar because of the customer service and piece of mind you'll have after you order from them. "

This review was modified by peterjoem on June 17 2016 01:27:10 PM

Rating 10/10
5/5
2016-06-14

Only just begun, and WOW

"I am so impressed with the speed with which my system was built and delivered. Great Service. I have only started with the process of personalizing the system, but it performs really great!

Way to go guys! I'll post more as I use the system.
"

This review was modified by rgbryan on June 15 2016 05:33:24 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-14

Quality builds and great customer service!

"This was our third system from Puget Systems. We are extremely satisfied with the quality, value and their helpful staff. The next time we need a new system we will once again turn to Puget."


Rating 10/10
5/5
2016-06-11

OUTSTANDING

"Can't say enough about these guys, honestly.
Prices were great, they had the equipment I was looking for, and the service was 2nd to none.

My favorite part was how detailed the status updates were. The website let me know every single detail that was going on with my build and provided everything from thermal images of the hardware to benchmark reports. Customer service also tackled all of my questions like NFL linebackers and usually were available the very second I had a question.

I would HIGHLY recommend these guys to anyone.
"

This review was modified by Babou16 on June 11 2016 05:44:46 PM

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Verified Customer
Rating 10/10
5/5
2016-05-27

Great product

"Not flexible with payments and don't offer leasing or financing"


Rating 10/10
5/5
2016-05-27

A godsend to a neophyte like myself

"I wanted to build a computer to sequence and process audio at home, but I had very little experience in this field and did not know where to start. Within an hour of creating a mock-configuration on Puget Systems, a representative of theirs contacted me and helped me select the components that better suited my needs. All correspondence was prompt, concise, and incredibly helpful. Upon delivery of the computer it was obvious that they do a very thorough job assembling and testing their product; the included documentation went above and beyond what I expected, and the computer runs like a dream. I highly recommend this service."

This review was modified by Hobbes13 on May 27 2016 09:05:25 AM

Rating 10/10
5/5
2016-05-22

Jerome's experience and observations

"Several years ago I purchased a desk top unit from PS. It was built to my specifications and has been a very reliable machine (very well suited to my needs and was tested and built with reliability in mind) . I was impressed with the information booklet that accompanied that machine.

So at this point I was in need of two new computers, and I ordered them from Puget Systems. Again I am very pleased with my choice. Each machine is well built, and came with a very thorough information booklet on the various critical components that were tested during assembly so that there were no surprises out of the box. I had one concern and it was immediately addressed by very competent technical support and that minor issue was resolved.
Their component testing is very thorough with Performance Test results listed as well as Thermal imaging of the system in the information booklet that accompanies each computer as well as a " frequently asked questions" section ( that came in very handy for me).
"

This review was modified by seakapster on May 22 2016 03:48:11 PM

Rating 10/10
5/5
2016-05-21

These People Are Still the Best: Looking for a Custom Build? Do It with These Guys.

"5000 Characters isn't enough to cover what a great product, services and customer counsel Puget offers. In my case I was looking for a beast of a system to handle my video editing and animation needs. I began my consultation with Jeff Stubbers who quickly assessed the programs I was using and adjusted the specs on the system I requested right away. This saved me money on some components that were deemed unnecessary (multi core and multi cpu setups can actually run slower with programs that are not written to work with them) and meant that I had to include some components I had not considered.
Ultimately my system is exactly what I need - just really, really, fast and powerful.
Puget has always had the reputation of being the smart custom builder for "Smart" people. I've been working on computers since 1980, which is all of my life from childhood on, so although I'm no novice, the constant evolution of the technology, from hardware to software means that none of us who work for a living can stay on top of all of these changes especially regarding compatibility.
So save yourself the headache - get a system built exactly the way want and need it, with no dumb proprietary apps or components rammed in.
I'd wanted to work with Puget on creating a system for years, but always went with "cheaper" options thinking I was making a more prudent decision. I'd ask you how prudent is it to save some money if you're not getting what you paid for, and a lot of junk you didn't want?
Check out Puget's website now, and use their custom computer feature to build yourself the systems of your dreams. I got every dollar's worth and more for mine, and I'll be a customer of theirs for life.
"

This review was modified by jimenexjimenex on May 21 2016 09:02:29 AM

Rating 10/10
5/5
2016-05-19

Great Advice, Support and Customer Service - for the Second Time, however ...

"This is the second Puget Custom Computer that I helped order. The first one was for me personally and the experience was THE best I've had when purchasing a computer. I was so geeked up about it that I insisted that my spouse purchase one for her tax and financial business. The ordering was smooth after consulting with staff about what we would need (in this case a RAID 1 configured unit with an SSD hard drive). We placed the order, received the unit in record time (well packed for shipping) and it included the requisite information on this unit. However, given when we placed the order in relation to the real world business situation, we were forced to wait for several weeks before we could make the transition to the new unit. We we fired it up it worked great. However, we are having a few issues with what may be the video card and connection issues to the internet (where there were none with the older unit). We imagine (and hope) that the solution is not a major issue. Their customer service/technicians are attentive and offered initial solutions. We will continue to work with them until these issues are resolved. The unit itself is great looking, virtually silent and very fast. We are pleased - provided that these small glitches are resolved quickly. Thanks again for a great product and service."


Rating 10/10
5/5
2016-05-14

I love my new computer!

"Excellent service, they helped me pick the components that met my needs and the computer was quieter, faster, better, more solid than I expected. I'm extremely happy with Puget Systems and highly recommend them. The customer service has been excellent and the order fulfillment process is probably the best I have ever seen for any company period. They keep you informed at every step of the process."


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