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  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2707 West Valley Hwy N Auburn, WA 98001
    • Contact: support@pugetsystems.com
    • Phone: (888) PUGET-PC
    • Customer Support: (888) PUGET-PC x2
    • Business Hours: Weekdays, 9:00am - 6:00pm PST
    • Fax: (425) 484-6208

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • option not available Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.02/10 6.02/10
    Chance of future purchase: Rating 9.90/10 9.90/10
    Shipping & packaging: Rating 9.95/10 9.95/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,576 Customer Reviews

Rating 10/10
5/5
modified review posted

"Needing an upgraded workstation-class machine, I was facing the research and fiddling of a custom build again (I've done the newegg thing a few times in the past). Searching for alternatives - US-based companies that did the custom build process for a living - led me to Puget. Working with them has been a pleasure. They are responsive and professional, working with you to make sure your selections match your needs (thank you, William G). Recently received my Genesis I machine - on time, exactly as described - and am looking forward to years of productive use of this quiet, powerful machine. I'm sure that I could have bought the same parts and saved myself some money, but having an already assembled, already tested machine arrive under warranty was easily worth it to me. (And the build quality is far better than I could have done.)"


Rating 10/10
5/5
modified review posted

"I LOVE IT!

I went to PUGET because of the reviews and their ratings. Now I am happy to be part of that continuing process.

Choosing my components was easy on the website.
William from customer service worked with me over weeks to customize the build per my current and future needs.
The online resources of watching the build and testing process was way beyond my expectation.
PRICE WAS VERY REASONABLE!

Consider this: During testing it was found that my case had bad front ports. They simply replaced the ports and it went back to testing. That could have happened for any component. What if I were trying the build myself? I would have had to do some stupid RMA and wait around till I got the new part and HOPE the issue didn't happen again. At the PUGET facility it took less than an hour. Plus their testing procedures when beyond anything I could do myself.

I highly recommend!
"


Rating 10/10
5/5
modified review posted

"They built and delivered the machine in 7 days. The cables were nicely run and the documentation was excellent"


Rating 10/10
5/5
modified review posted

"This is my second computer from Puget Systems. They are the best at what they do which is providing you a custom computer built to your specifications, and within your budget. They work with you in providing recommendations based on your needs or requirements. Their tech support is second to none. I would not even consider purchasing a computer elsewhere. My latest computer which I just received worked flawlessly right out of the box. I could go on about the attention to detail, the suburb documentation, the outstanding care of assembly and testing, but I am running out of space. Yes, you can buy a less expensive computer off the shelf somewhere else, but it is worth paying a little bit more to get the quality of a Puget Systems computer. "


Rating 10/10
5/5
modified review posted

"I was looking for a computer company that assembled in the US. While reading on who provided such a service, I sent Puget an email. Frankly I was hoping to receive a response within a week. Less than 5 MINUTES later a response was returned. Jeff not only answered my initial question, but also gave me other useful information. To say I was delighted to be able to talk to someone so quickly is an understatement. Because of the honesty and timely fashion of his response, I decided Puget would be my next computer builder. As soon as the purchase process began I knew I had made a very good choice. People have bought cars with less information than I received with my Puget Laptop. It has lived up to all my expectations. I can recommend these folks to anyone with out a moments hesitation. Zero regrets."


Rating 10/10
5/5
modified review posted

"I found your staff; Jeff Stubbers , and Christopher Crader to be very polite and knowledgeable when answering my questions or
giving me usable comments and sugguestions. I have made comments to others about my machines as well as your excellent
service.

Thank you
"


Rating 10/10
5/5
modified review posted

"It was great working with Puget Systems! Definitely would work with them again. "


Rating 10/10
5/5
modified review posted

"Great customer service. Staff suggested a model, I went with it - I would have bought a more expensive one but they assured me this one would work just as well and be cheaper. THANKS! My new system arrived in great shape and on time (a day earlier than anticipate) and was easy to setup, and included a bunch of documentation. Good news - no having to update Windows for hours on end! Puget Custom apparently took care of that for me. THANKS! So far the system is exactly as advertised and exactly what I asked for - quiet and fast. The case looks amazing and I didn't expect that. Oh, and all that dang bloatware that usually comes with a computer? NO, NOT HERE!!! THANKS PUGET CUSTOM! I got only what they said would be on the system (which I could have refused - I did have the option), but I didn't have anything extra on there. No cleaning of bloatware, no updates needed - ready to use out of the box. Great experience so far... 100% recommend them"


Rating 10/10
5/5
modified review posted

"Great service, quick response to questions and a fabulous product. Top notch!!"


Rating 10/10
5/5
modified review posted

"Very helpful and I appreciated the followup to make sure my system was working."


Rating 10/10
5/5
modified review posted

"I don't think ive ever had better customer service with anyone else than I did with Puget Systems. They really reach out to the customers to make sure that everything is as it should be."


Rating 10/10
5/5
modified review posted

" Great experience!! I love calling and getting a real person instantly, one who can help me with my computer!!! This company's support is worth the extra cost of the computer. Would buy again!!!"


Rating 10/10
5/5
modified review posted

"Just wow! Everything from Puget is over my expectations. They do EVERYTHING to make sure you have the best computer. Plus, they gives you all the informations about it and pictures of the tests.
Even in the box, they amazed me: everything has a sticker on it to explain what it is, what you have to do with it and they give you a nice binder with all the informations about your computer. Oh and they optimise your computer after Windows (or Linux) installation. There is so much to say but, mainly, even if I am living on the opposite of the continent, I will definitely do business with Puget Systems again.
"


Rating 10/10
5/5
modified review posted

"Perhaps like many Puget Systems clients, I discovered Puget Systems on the internet. After an Ixquick search on "computers made (assembled) in the USA," I reduced my options to Puget Systems and one other company. The other company's prices were lower, but according to online research, Puget seemed superior to the overall PC market. In addition, although I am only a "novice nerd" (above average in many computer skills, but not a programmer), I was intrigued by the concept of customizing a system to have enough memory capacity and processor speed to potentially last up to five years with upgrades. Of note, my Puget laptop (built with the Arctic Cooling option) is the quietest I have ever used, and the restore/rebuild CDs that come with every Puget System are to computer users what reserve parachutes are to skydivers!

Puget Systems customer service cannot be overrated: all non-rhetorical questions are answered! Special thanks to Wilson, Jeff, and Brett, and also to president Jon Bach, who actually encourages clients to directly e-mail him. . .and answers.

Following the staging, assembly, testing, and QC process of my laptop online, I was impressed when Josh discovered a problem during QC on 8.20, when Ken worked past regular business hours to correct it, and when Kyle and Josh repeated extensive testing and QC first performed on 8.20 again on 8.21.

One of my interests is business ethics. From articles I have read in the Puget Systems blog archives (including "A Small Business at Heart" and "The Craft of PC Building"), and especially what I have experienced in terms of products and customer service, Puget Systems is active proof that "business ethics" is not a contradictory phrase but an attainable and ongoing process. I honestly respect, even admire Puget Systems as a company; since I have a long and longstanding boycott list, my standards in this area are fairly high. I work in a medical center; if Puget Systems' general business practices were implemented by the medical-insurance industry, I think the United States would be much closer to achieving actual healthcare reform.

Although I do not plan on purchasing a new desktop computer in the near future, the next time I do, it will be ordered from Puget Systems!
"


Rating 10/10
5/5
modified review posted

"They're a great company to do business with. The web site helps you easily decide what you need. Real people provide timely and useful advice. And the assembly crew does an excellent job building it. Overall, the kind of service you don't often find."


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