Prodryers.com Reviews - page 4 - prodryers.com Ratings at ResellerRatings

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prodryers.com

Office Furniture, Machines, Supplies

Rating 9.90/10 98 reviews

9.90/100
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All Customer Reviews (98)


Rating 10/10 5/5
modified review posted Dec-04-2012

"One of our customers had a dryer go out and Prodryers had an exact fit replacement that fit perfectly. Our employee wrote the part number down wrong and instead of just selling me a dryer, they recomended we go back and look to make sure we got the correct one, and I am glad they did, it saved everyone time and money. I found their sales rep to be very knowledgeable and helpful."

Rating 10/10 5/5
modified review posted Dec-04-2012

"this order was quick and easy. Shipping was fast"

modified review This review was modified by markgehret on December 04 2012 11:45:22 AM
Rating 10/10 5/5
modified review posted Dec-04-2012

"They did a great job.Very easy to order the hand dryers i needed and they shipped quickly and right to my office. I would recommend them to anyone."

Rating 10/10 5/5
modified review posted Dec-04-2012

"Dryer has been a very good addition it saves on paper for hand drying and works very well air volume and speed are what we wanted"

modified review This review was modified by Stanley1000 on December 04 2012 10:41:19 AM
Rating 10/10 5/5
modified review posted Dec-04-2012

"Dryer works really well. Great service and fast shipping!"

Rating 10/10 5/5
modified review posted Dec-04-2012

"ProDryers was very professional and efficient to work with. I rec'd great advice on which product would best suit my needs and the sale and delivery went without a hitch. I would definitely purchase from them again."

Rating 10/10 5/5
modified review posted Nov-21-2012

"ProDryers.com was very easy to use and they were extremely prompt with getting my order entered 11/20/2012 and shipped as well as providing me with tracking numbers and the Invoice very quickly 11/20/12. Fast paced companies help us keep up with our clients. Great service! thank you."

Rating 10/10 5/5
modified review posted Nov-07-2012

"I am happy with the purchase. I spoke to sales reps at the company and they educated me on how to evaluate various options for our small business. The pricing was also competitive and in line with other resellers. "

Rating 10/10 5/5
modified review posted Oct-14-2012

"I received a 15% off e-mail with no promo code to enter. I ordered on the weekend and could not speak to anyone, but left a message. I was called by a customer service rep monday who took the 15% off my invoice and could not have been nicer. GREAT customer service!!!"

Rating 2/10 1/5
modified review posted Oct-07-2012

"Deserves ZERO STARS!!!!!

Run-don't walk from this place. We placed an order where the customer service department actually hung-up on us, and the owner (Tony) told me that he couldn't background check my condo address to my CC address and was cancelling my order. Well, I explained to him that my house address belongs to my CC, and my condo was were I was temporarily staying while a mold clean-up took place on my home. Guess what- he told me that he was canceling my order and treated me like a thief. I've NEVER had a store treat me so horribly in all my life. Imagine, this creepy Tony guy questioning you on what home you own and don't own while doing a background check on you over the internet before selling you anything. This is down-right sick! I gave him my home address, my CC number, expiration date, and digits on the back of the card; what else do I need to give for proof of ownership to my CC. My guess is he also wants my blood. Do yourself a favor and never buy from this guy!"

Also, I told him I was going to give him a bad review, and he urged me on in a sarcastic voice.

Well- here it is Tony. You need to get some lessons on customer service and actually be truthful when a customer asks if you own the business. You lied when I asked you the first time and didn't own up to it since your employee likes to hang up on clients - that must be really embarrassing! And, who wants to do business with a liar???

Not me!!!!

Update: I just read Tony's spin on my interaction with his company; he needs to check his facts. And, he needs to learn that digging into people's backgrounds just because they want to buy a product from him doesn't give him the right to do it. He can spout all he wants about protecting the public, but when it gets down to it, what he did was plain wrong and invasive. There was nothing wrong with my CC card, and I gave him all the answers he needed just as any other business requires -even my own. I would never dream of digging into someone's private information without their permission in the name of business. Tony- you should be ashamed of yourself and the spin you tried to create with your response!!! The fact is that you never apologized to the customer and that is business ethics 101 in my book. Again, shame on you!

Second update- I checked back to see what type of spin this guy did yet again. Please note that he still has not apologized for the horrid customer service he gave, and he is still spinning a web of lies. Do yourself a favor, and shop somewhere else. I did and received the same order ON TIME, CHEAPER, and without the INVASIVE BACKGROUND check this guy performs.NO ONE THOUGHT I WAS A THIEF!!!!"

modified review This review was modified by PontoBeach on November 05 2012 11:35:42 AM
modified review reply posted Oct-11-2012
prodryers's Avatar
prodryers, Prodryers.com rep has responded

“Please consider the customer as you read this review. Her reviews can be seen on yelp:

http://www.yelp.com/user_details?userid=0d53j8KR4UiZmXv2KAifnw

We could not prove the customer was not a Scam. Very high potential of Fraud. When questioned, buyer resorted to foul language and then blackmail tactics threatening bad reviews if we did not send merchandise.”

Rating 10/10 5/5
modified review posted Sep-28-2012

" WOW " I'm back again" I said I would do it again and I did. Electrical Contractor from New York has found his new hand dryer supplier. Prodryers.com is the only place I shop. Great prices, excellent customer service and super fast speedy delivery. " Hands down the best there is !!!!!! "

"

modified review This review was modified by demetrios347 on September 30 2012 03:34:48 PM
Rating 10/10 5/5
modified review posted Sep-20-2012

"Very satisfied customer. Customer service went above and beyond duty to find specific warranty information for me prior to purchase and helped me compare products over the phone. Quick delivery and great product!"

No Avatar
Rating 10/10 5/5
modified review posted Sep-06-2012

"Excellent. Very responsive and courteous."

Rating 6/10 3/5
modified review posted Sep-06-2012

"We had previously purchased 2 of the same hand dryers from your company. This one doesn't seem to blow out as hard as the first two do. "

modified review reply posted Sep-11-2012
prodryers's Avatar
prodryers, Prodryers.com rep has responded

“If you purchased 3 of the same hand dryers and one is not working as the other two do, please contact us so we can get you the manufacturer's number. These are under warranty by the manufacturer.”

Rating 10/10 5/5
modified review posted Aug-31-2012

"Easy transaction. Quick shipping. Product arrived well-packaged."

 
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