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Store InformationStore Info
Full Rating Profile
  • Pro-star Pro-star Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 9.79/10 9.79/10
    Shipping & packaging: Rating 9.55/10 9.55/10
    Customer service: Rating 9.55/10 9.55/10
    Return/Replacement policy: Rating 8.75/10 8.75/10

222 Customer Reviews

Rating 10/10

"I purchased an ASUS G74SX-A1. Pro-star had the best price I could find and not at the cost of quality or costumer service. For a customized build it is easy to navigate and they shipped it very quickly. "

Rating 10/10

"Outstanding service and price, my second laptop with them have an issue with the gpu and was take promptly."

Rating 10/10

"I bought a clevo p370em from pro-star over a year ago and couldn't be happier!
Great price and customer service, i highly recommend them.

Rating 10/10

"I'm extemely satisfied with the treatment given by Pro-Star, I bought the laptop from other country but the PS team made sure everything went right with the packaging and of course the laptop is an absolute monster. I would by again from them without hesitation."

Rating 10/10

"About to order my 4th laptop from Pro-star! I try not to tempt fate with laptops and replace my edit laptop every three years. I'm currently editing 4K video on my three year old Pro-Star X7201 and it is doing everything I ask. The ONLY reason I'm investing in a new one is that with my reputation on the line - i replace my laptop every three years."

Rating 10/10

"Purchased a computer from Pro-Star in 2011 and I was thoroughly happy with my purchase. The computer ran great from day one. I had a video card issue that happened that required me to send it in and get replaced and while it took a little longer than it should have to fix I would say that I was more than happy with my computer as I travel a lot and used it a lot and it kept up with me for all 3 years."

Rating 10/10

"Great service, happy assist you with any questions if you call them. Everything was as advertised and I was happy with the whole process. Going to order a second laptop soon. "

Rating 10/10

"I've had my Pro-star Clevo W370ST gaming laptop for a little over a year. In that time the build quality and performance have proven excellent. I often have to carry my laptop around for school work. And as careful as I am, without a doubt my laptop takes some bumps and hits. The Clevo W370ST laptop is sturdy and as long you're not careless it'll maintain performance regardless of how many times you've moved it to and fro. Performance wise my laptop has taken everything I can throw it. As a gamer and a game design student, I assure you I throw a lot of processor and graphics intense programs, for extended periods of time at my Pro-star and the laptop has continued excellent performance throughout. I will note that my Clevo W370ST laptop is noisy when the battery mode is set to high performance due to the fans inside but it does keep the laptop cool and performance steady so it's a worthwhile trade off.

On aesthetics, I figured I'd be getting a fairly bland looking laptop. But on arrival I was pleasantly surprised by my Pro-stars looks. While simple, it has a wonderful surface finish and more importantly one that stands the test of time.

I definitely recommend Pro-star as a go to manufacturer for gaming laptops.

Rating 10/10

"Bought in this company laptop Clevo P370EM (2013-03-11). Was satisfied with the purchase. Now I want to buy another laptop. I recommend everyone to buy from them, they have a great team."

Rating 10/10

"Pro-star's products were as-advertised and their service was great."

Rating 10/10

"Pro-Star is a hidden gem of high-end rig configuration. Prices are competitive, but still lower than such 'big time' shops like Xotic, and Alienware, who push nonsensical, useless crap in front of you for 50% off, equaling still $125.00. Non-technical or users unfamiliar with such services may easily be distracted by useless options that only add to an already high-end rig.

Pro-Star's config GUI is much simpler to understand without banners and such getting in the way of your vision. Prices are overall lower for 99% of the exact same item sold elsewhere.

Furthermore, the sales and customer service personnel are very learned and are there to guide you and to answer questions. My experience is that they did not attempt once to upsell me, which is a gigantic annoyance and a possible sale breaker.

Although I do have some lighting issues going on with my GT60 424 Dominator, I'm hoping either Pro-Star or MSI will be able to help me on that. I have a feeling Pro-Star can at the very least.

Rating 10/10

"Just ordered my fourth Pro-star laptop. A friend recommended them in the '90's when I was looking to buy my first laptop and wanted a built in 10 key. Subsequently, I bought a laptop for my husband for his CAD usage and several years later bought another newer/faster one for myself. Having to upgrade from XP now, I shopped around and found the best deal at Prostar's website. I called with questions and they could not have been more helpful. Love the "Matte finish screen" option. Great product, caring service, fantastic prices. I am still grateful to my friend for the recommendation many years ago. Cannot wait to get my fourth Prostar laptop. I know it will be great."

Rating 10/10

"I ordered a laptop from them back in my first year of college. It was the fastest and best laptop I could find on the internet. It still works to this day with 1600x1200 LCD ( big deal back in the early 2000s ) and a ATI Radeon 9800 pro. I also ordered one from them in 2009 for my mother. Her's is an excellent and powerful laptop that also still functions to this day. It has a 1920x1080 screen from 5 years ago and a 9800 nvidia card. Any time I want a laptop for my friends, family or my self I definitely get it from pro-star. Especially if you want serious power and gaming capabilities. Don't waste your money on any other brand. I've been an IT Specialist for 21 years."

Rating 10/10

"I was able to get the laptop I wanted for cheaper than all the other providers and the shipping was extremely fast. Everything came as expected in perfect condition."

Rating 10/10

"To: All,

Had a difficult situation with another vendor where they could not fix a new Clevo X7200 lap top which I had purchased from them.

After about 3 months I found pro-star via the web. Sent my computer to them and with 10 day including shipping back and forth pro-star fixed the X7200 (replaced mother board and reset up operating system). that was 2 years ago. The lap top is still running fine. The kicker is they fixed it under warranty. I just paid for shipping which was about $100 in total.

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