We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Pro-star

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.


Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

Store InformationStore Info
Full Rating Profile
  • Pro-star Pro-star Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.89/10 8.89/10
    Chance of future purchase: Rating 9.44/10 9.44/10
    Shipping & packaging: Rating 9.44/10 9.44/10
    Customer service: Rating 9.64/10 9.64/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

232 Customer Reviews

Rating 10/10

"I've tried to buy very few computers online, but one of the other high profile 'gaming' or home desktop replacement laptop companies couldn't even successfully process my order, as in their web page couldn't even accept/process it. What does it say for a company when you can't even place an order? I did, not to the fault of pro-star, have to change my payment method on my pro-star order. A problem on my banks end further delayed me, yet through all this nonsense, pro-star held my order, completed it, shipped it, and provided me with a suitable desktop replacement laptop. They have equal prices to the lowest offering out there, save maybe on sales on specialty goods of some sort or another. All of my emails on technical questions have been answered quickly and in detail. Jeff has always provided me answers to my questions and plenty of background information as well, which I always appreciated. My own personal choices are their Asus and Clevo based products. I can't say I am a 'fan' of MSI's single fan cooling system, but on their most expensive machines I hear cooling has been improved, so cheers to MSI on correcting a past problem. But pro-stars IC diamond cooling paste and cooling upgrades sounds like a wonderful idea and have good reviews. I plan on getting it on my next system, regardless of which manufacturer. I much prefer being able to chose what I am buying over an out of the box system and Pro-Star has been a reliable company for me so far."

Rating 10/10

"Beware that their laptops are big, heavy beasts with a short battery life. Don't buy one unless you are sure it's what you need, but if it is what you need they're very good machines and considerably cheaper than comparable machines from other companies.

I'm buying a new one now because my machine from the mid 2000s can't support enough memory for what I need to run these days. Other than it's battery my old machine is as good as the day I bought it.

(Note: I'm only guessing at the order date.)

Rating 10/10

"great laptop and great server, best price"

Rating 10/10

"Pro-star.com helped me get a high end desktop CPU in a laptop form factor as per my needs. I am very satisfied with the quality of pre-sales support as well as post sales follow up. Not only does Pro-star offer a lot of options that other consumer grade branded laptop vendors do not allow, they are also very flexible when it comes to custom requests such as leaving out a HDD or giving a free upgrade in case of any delays in shipment. I will highly recommend Pro-star.com for all tech enthusiasts out there."

Rating 10/10

"very good customer sevice,and the laptop is powerful."

Rating 10/10

"These laptops are very much worth the money; meeting both power and durability requirements.

I run my PCs extremely hard and this one has lasted for the better part of 3 years, only being turned off for maybe a week of that in total.

My screen remained vibrant and clear, and the chassis is easy to open allowing for efficient cleaning (both are an important necessity of a gaming laptop IMO).

The chassis did tend to get a little warm in the top right where the GPU and heatsinks are, but it never warped the screen or chassis.

Overall I highly recommend Prostar/Clevo laptops and Prostar.com.

Rating 10/10

"Bought a 17" laptop with top-of-the-line graphics card and latest CPU on the market! This thing will tear through anything! It was a little on the spendy side, but Prostar was great as they added the upgrade parts and shipped pretty quickly. The only critique I have is that I wish they would do free 2day shipping or participate with shoprunner to offer faster free shipping. Other than that, everything was great! System was packaged well and never had any issues. Screen was perfect. All LEDs functioned as they should. Plan to buy another top of the line system again soon!

I did talk to customer service a few times (email and phone) and have found everyone to be quite helpful. Good place to get a high performance PC from!

Rating 10/10

"Eddie Yuan is a very good staff, very pleasant exchange with him, thanks."

Rating 10/10

"So I purchases and Asus G55vw from Pro-Star a year ago and, due to my own carelessness, needed to perform a factory reset. Well, thanks to windows 8.1, that was an almost insurmountable challenge. Anyway, I got ahold of Pro-Star and Jeff helped me out way more than he needed to. Confirmed everything for me, gave me several options, was super friendly and consistent with call-backs. Some of the best customer service I've had in a long time. Thanks Pro-Star! (My laptop, when working, is pretty boss and didn't cost that much either!)"

Rating 10/10

"Great service and great laptop!I purchased a gaming laptop with a student coupon. I am going to introduce it to my friends. Highly recommended!"

Rating 10/10

"I purchased an ASUS G74SX-A1. Pro-star had the best price I could find and not at the cost of quality or costumer service. For a customized build it is easy to navigate and they shipped it very quickly. "

Rating 10/10

"Outstanding service and price, my second laptop with them have an issue with the gpu and was take promptly."

Rating 10/10

"I bought a clevo p370em from pro-star over a year ago and couldn't be happier!
Great price and customer service, i highly recommend them.

Rating 10/10

"I'm extemely satisfied with the treatment given by Pro-Star, I bought the laptop from other country but the PS team made sure everything went right with the packaging and of course the laptop is an absolute monster. I would by again from them without hesitation."

Rating 10/10

"About to order my 4th laptop from Pro-star! I try not to tempt fate with laptops and replace my edit laptop every three years. I'm currently editing 4K video on my three year old Pro-Star X7201 and it is doing everything I ask. The ONLY reason I'm investing in a new one is that with my reputation on the line - i replace my laptop every three years."

Ratings Calculation Change
Learn about Our Reviews

Share Pro-star's store rating

Pro-star is a Merchant Member! Learn more

Pro-star is a merchant member
Pro-star participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,590 merchant members.