We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.83/10 8.83/10
    Chance of future purchase: Rating 9.60/10 9.60/10
    Shipping & packaging: Rating 9.40/10 9.40/10
    Customer service: Rating 9.71/10 9.71/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

167 Customer Reviews

Rating 10/10
5/5
modified review posted

"So I had my eyes on pro-star for a very long time. Unfortunately I never found a review that could tell me the credibility of the store. One day I decided to take the leap of faith and I ordered MSI GX60. Best decision ever. They were really eager to help. They replied to each of my emails promptly and in a professional manner. I got my package within 10 days. It was packed securely. The product although was not a prostar clevo which I am now looking forward to buying. "


Rating 10/10
5/5
modified review posted

"9/17/13
I have purchased two Pro-Star computers, one in 1998 and my current one in 2006. Both computers were purchased for the same reason and the one I'm purchasing now, W650SZ, is to upgrade due to new technology and operating system. I will say, my original one is still being used by my daughter for playing games. I have NEVER had a problem that wasn't taken care of over the phone and mostly self induced. That being said is one of my main reasons for staying with Pro-Star, their tech support, you actually have a human answer the phone!! And no transferring of call, all their techs are the BEST. After that what can I say, their computers have been reliable, I carry in my saddlebag on long motorcycle trips, and use almost on a daily basis. I can find no reason to change what works the best for me and I'm sure all their customers or they wouldn't be around as long as they have.
"


Rating 10/10
5/5
modified review posted

"I bought a clevo P170HM and receive it in Kandahar, Afghanistan."


Rating 10/10
5/5
modified review posted

"Bought a Clevo W370ET last year and have been extremely happy with it. Pro-Star was the best price and had some great promotions going. shipping was quick and customer service is very quick to get back to me. Will definitely be recommending them to friends and family! "


Rating 10/10
5/5
modified review posted

"Outstanding experience. Shipping was fast, packaging was excellent. I ordered two laptops, different specs at the same time. Each was built correctly and shipped/received quickly. I will definitely order from Pro-star again."


Rating 10/10
5/5
modified review posted

"Bought a gaming laptop a few years ago. It was a good price and a quality laptop. It's still going strong and am going back to them for a new bigger badder machine. "


Rating 10/10
5/5
modified review posted

"We recently bought a laptop from Pro-star. Their delivery to Canada was very quick. We had a hardware problem and their service department was very courteous and helpful in resolving the issue. I would not hesitate to do business with Pro-star again in the future. "


Rating 10/10
5/5
modified review posted

"I received the P378sm from PRO-STAR. That's really what I need. Amazing."


Rating 10/10
5/5
modified review posted

"We needed decent laptop for our son, just enrolled to university. After 2+ years, the best experience with machine and few time support issues and clever advices. I would recommend CLEVO laptop to everyone who just needs computer without paying fortune for brand names. Software engineer, with 40+ years of experience, and know what I'm taking about. "


Rating 10/10
5/5
modified review posted

"This was my second purchase of an ASUS laptop through Pro-star. Based on my first experience, I recommended them to my Aunt. Once again, she was able to get the upgrades she wanted at a good price, all with no hassles to her. Now I have another friend buying a gaming laptop through them. I continue to sing their praises to my family and friends and appreciate their help when I've needed to call."


Rating 10/10
5/5
modified review posted

"Pro- star is One of the best laptops I have purchase. The machine is very reliable and the tech support is great and fast to reply if any issues come up."


Rating 10/10
5/5
modified review posted

"I bought a fully-loaded ASUS laptop 3 years ago and it is still more powerful most servers, lol. I need to host entire virtual domains with lots of virtual machines for development and client demos... my company-provided laptop just wouldn't cut it. I have been using my personal laptop but today is my lucky day - this time around I chose to go with one of their custom-built laptops. I'm getting their 3 year warranty and feel confident they will take care of me if I run into any problems. I highly recommend them for their quality machines and quality service."


Rating 10/10
5/5
modified review posted

"We have purchased 5 Asus G750 laptops from Prostar. We have had very good luck with the product, and service. We will keep using Prostar for our future purchases. "


Rating 10/10
5/5
modified review posted

"Pro-Star is a very professional company that meets the expected deadlines. Their customer service is top notch as well"


Rating 10/10
5/5
modified review posted

"After sending my computer in for warranty repair, it was denied warranty service and returned. I expressed my disappointment with Prostar and they responded with an offer to correct the situation and make it right. I went through the RMA process again and Prostar came through with their promise to repair my computer.


"


Pro-star is a Merchant Member! Learn more

Pro-star is a merchant member
Pro-star participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,856 merchant members.