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Store InformationStore Info
Full Rating Profile
  • Pro-star Pro-star Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 9.79/10 9.79/10
    Shipping & packaging: Rating 9.55/10 9.55/10
    Customer service: Rating 9.55/10 9.55/10
    Return/Replacement policy: Rating 8.75/10 8.75/10

223 Customer Reviews

Rating 10/10

"Solid laptop - as in feels solid: feels more durable than previous high end laptops
Easy upgrades: screwdriver and panels to remove, not dis-assy.
Lower price than similar spec'd laptops from 'name brands'

Rating 10/10

"I purchased a Pro-Star W230SS on June 14, 2014, with i7-4810MQ Processor, 16GB of Memory, 1TB HDD, etc.
-Excellent purchasing experience, They called me to confirm, then built and shipped it quickly.
-I am running Windows 7 Pro and lots of other heavy software doing complex scientific calculations. It runs like a top and I can leave it on for days with many programs running without failures.
-Over all very pleased and from my experience I expect to get a lot of service from the machine.

Rating 10/10

"great laptop great price!"

Rating 10/10

"I used to think that it's never worth it to write a review. But I'm deciding to write a review for the sager np-9377s due to the outstanding quality of the laptop. The nervousness I felt before I have received the laptop can't be easily described by words, due to the fact that it's a pricy laptop. But all my worries faded away after about 3 hours of usage. I have bought 2 alienware 17's before, and everyone of them had frozen in the first couple of hours(maybe I'm just unlucky), and that made me think it's normal for new computers to freeze. But this machine ran smoothly for over 8 hours straight until I ran across some virus online, which was my own fault lol. For the best bang for buck, I expected even less quality than Alienware. How can something cheaper be better in both specs and stability? Well, Sager had done it! Also, I used to think that these reviews are mostly fake, until the quality of this laptop surprised me enough to write one myself.
Got carried away with the laptop and I forgot to mention Pro-star's total awesomeness. First of all, real person at the phone without that recorded bs most of the time(and they pick up in seconds). The rush production of 1 business day was not found from any other sager re-sellers. Best price comparing to other re-sellers, but not by anything big. Still impressive for a laptop that's already cheap for its specs. Most importantly, the laptop comes as you ordered, nothing was missing or deffective. The last Alienware I got from Amazon had AMD GPUs instead of Nvidia that I ordered. Can't say enough about how great they are. Trust me. If you buy from them, you will come to this site and write a 5-star review, it's like people watching Breaking Bad recommending the show to everybody. It's magic!

Rating 10/10

"Have bought 2 Laptops in the past from Pro-Star. Configured the way I wanted them always and lasted forever. I'm about to have another one custom built the way I want it! "

Rating 10/10

"It was really nice experience with Pro-star. Got two laptops from them. Both went really well."

Rating 10/10

"I've tried to buy very few computers online, but one of the other high profile 'gaming' or home desktop replacement laptop companies couldn't even successfully process my order, as in their web page couldn't even accept/process it. What does it say for a company when you can't even place an order? I did, not to the fault of pro-star, have to change my payment method on my pro-star order. A problem on my banks end further delayed me, yet through all this nonsense, pro-star held my order, completed it, shipped it, and provided me with a suitable desktop replacement laptop. They have equal prices to the lowest offering out there, save maybe on sales on specialty goods of some sort or another. All of my emails on technical questions have been answered quickly and in detail. Jeff has always provided me answers to my questions and plenty of background information as well, which I always appreciated. My own personal choices are their Asus and Clevo based products. I can't say I am a 'fan' of MSI's single fan cooling system, but on their most expensive machines I hear cooling has been improved, so cheers to MSI on correcting a past problem. But pro-stars IC diamond cooling paste and cooling upgrades sounds like a wonderful idea and have good reviews. I plan on getting it on my next system, regardless of which manufacturer. I much prefer being able to chose what I am buying over an out of the box system and Pro-Star has been a reliable company for me so far."

Rating 10/10

"Beware that their laptops are big, heavy beasts with a short battery life. Don't buy one unless you are sure it's what you need, but if it is what you need they're very good machines and considerably cheaper than comparable machines from other companies.

I'm buying a new one now because my machine from the mid 2000s can't support enough memory for what I need to run these days. Other than it's battery my old machine is as good as the day I bought it.

(Note: I'm only guessing at the order date.)

Rating 10/10

"great laptop and great server, best price"

Rating 10/10

"Pro-star.com helped me get a high end desktop CPU in a laptop form factor as per my needs. I am very satisfied with the quality of pre-sales support as well as post sales follow up. Not only does Pro-star offer a lot of options that other consumer grade branded laptop vendors do not allow, they are also very flexible when it comes to custom requests such as leaving out a HDD or giving a free upgrade in case of any delays in shipment. I will highly recommend Pro-star.com for all tech enthusiasts out there."

Rating 10/10

"very good customer sevice,and the laptop is powerful."

Rating 10/10

"These laptops are very much worth the money; meeting both power and durability requirements.

I run my PCs extremely hard and this one has lasted for the better part of 3 years, only being turned off for maybe a week of that in total.

My screen remained vibrant and clear, and the chassis is easy to open allowing for efficient cleaning (both are an important necessity of a gaming laptop IMO).

The chassis did tend to get a little warm in the top right where the GPU and heatsinks are, but it never warped the screen or chassis.

Overall I highly recommend Prostar/Clevo laptops and Prostar.com.

Rating 10/10

"Bought a 17" laptop with top-of-the-line graphics card and latest CPU on the market! This thing will tear through anything! It was a little on the spendy side, but Prostar was great as they added the upgrade parts and shipped pretty quickly. The only critique I have is that I wish they would do free 2day shipping or participate with shoprunner to offer faster free shipping. Other than that, everything was great! System was packaged well and never had any issues. Screen was perfect. All LEDs functioned as they should. Plan to buy another top of the line system again soon!

I did talk to customer service a few times (email and phone) and have found everyone to be quite helpful. Good place to get a high performance PC from!

Rating 10/10

"Eddie Yuan is a very good staff, very pleasant exchange with him, thanks."

Rating 10/10

"So I purchases and Asus G55vw from Pro-Star a year ago and, due to my own carelessness, needed to perform a factory reset. Well, thanks to windows 8.1, that was an almost insurmountable challenge. Anyway, I got ahold of Pro-Star and Jeff helped me out way more than he needed to. Confirmed everything for me, gave me several options, was super friendly and consistent with call-backs. Some of the best customer service I've had in a long time. Thanks Pro-Star! (My laptop, when working, is pretty boss and didn't cost that much either!)"

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