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Ratings Rating
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Full Rating Profile
  • Rating 9.78/10 145 reviews

    9.78 / 100
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    Pro-star is a merchant member
    Pro-star participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,877 merchant members.
  • Pro-star contact information

    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.59/10 8.59/10
    Chance of future purchase: Rating 9.89/10 9.89/10
    Shipping & packaging: Rating 9.66/10 9.66/10
    Customer service: Rating 9.71/10 9.71/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

All 145 Customer Reviews

Rating 10/105/5
modified review posted

"I received the P378sm from PRO-STAR. That's really what I need. Amazing."



Rating 10/105/5
modified review posted

"We needed decent laptop for our son, just enrolled to university. After 2+ years, the best experience with machine and few time support issues and clever advices. I would recommend CLEVO laptop to everyone who just needs computer without paying fortune for brand names. Software engineer, with 40+ years of experience, and know what I'm taking about. "

Rating 10/105/5
modified review posted

"This was my second purchase of an ASUS laptop through Pro-star. Based on my first experience, I recommended them to my Aunt. Once again, she was able to get the upgrades she wanted at a good price, all with no hassles to her. Now I have another friend buying a gaming laptop through them. I continue to sing their praises to my family and friends and appreciate their help when I've needed to call."

Rating 10/105/5
modified review posted

"Pro- star is One of the best laptops I have purchase. The machine is very reliable and the tech support is great and fast to reply if any issues come up."

Rating 10/105/5
modified review posted

"I bought a fully-loaded ASUS laptop 3 years ago and it is still more powerful most servers, lol. I need to host entire virtual domains with lots of virtual machines for development and client demos... my company-provided laptop just wouldn't cut it. I have been using my personal laptop but today is my lucky day - this time around I chose to go with one of their custom-built laptops. I'm getting their 3 year warranty and feel confident they will take care of me if I run into any problems. I highly recommend them for their quality machines and quality service."

Rating 10/105/5
modified review posted

"We have purchased 5 Asus G750 laptops from Prostar. We have had very good luck with the product, and service. We will keep using Prostar for our future purchases. "

Rating 10/105/5
modified review posted

"Pro-Star is a very professional company that meets the expected deadlines. Their customer service is top notch as well"

Rating 10/105/5
modified review posted

"After sending my computer in for warranty repair, it was denied warranty service and returned. I expressed my disappointment with Prostar and they responded with an offer to correct the situation and make it right. I went through the RMA process again and Prostar came through with their promise to repair my computer.


"

Rating 10/105/5
modified review posted

"Absolutely phenomenal construction of a laptop for a great price. As a game developer I recommend Pro-Star to anyone who needs an actual laptop that can run games, and graphic intensive hardware. The machine's that they sell for under $1000 also have great specs for the more casual or business oriented user."

Rating 10/105/5
modified review posted

"Extremely good service. I misplaced my first order and contacted customer service; received a replay the next day (which was a Saturday). Took 3 days between placing my order and shipment. Package arrived without a scratch and the laptop is still kicking strong, 9 months later."

Rating 10/105/5
modified review posted

"Top notch laptop at a decent price. 7 years later and still going strong."

Rating 10/105/5
modified review posted

"awesome configs, best price"

Rating 10/105/5
modified review posted

"I loved that I could upgrade/customize my laptop purchase through Pro-star. They were really helpful in helping me out when I realized I did not order screws for the second hard drive. They added those items to my order after the order was already placed. I will buy from them again. Also everything was packed perfectly! I am OCD when it comes to packaging."

Rating 10/105/5
modified review posted

"I bought my laptop from them last holiday season. It works great. Its fast reliable and works nicely. One of the better laptops iv bought. I would recommend them to others who are looking for a nice laptop."

Rating 10/105/5
modified review posted

"I bought my first Pro-Star computer in Sept of 2011. And I purchased the P170HM 17" Workstation primarily for CAD and business. I opted for the RAID 1 dual harddrive option and an Nvidia GTX 560M video processor. I loved the machine right out of the box, it performed excellently and I never looked back. Only problem was that someone else thought they needed it more than I did and so it was stolen in November of 2012. I needed something quick because I was in the middle of a business trip, so I picked up something "off the shelf". Well here I am 5 months later ordering a new system from Pro-Star, because the "Off the Shelf" unit just will not do. Now I'm purchasing my 3rd computer from Pro-Star -- this time for my daughter who is headed for college. Need I say More?"