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  • Pro-star Pro-star Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 837 S. Lawson Street, City of Industry, CA
    • Contact: rma@pro-star.com
    • Phone: 6268396472
    • Customer Support: 6268396472
    • Business Hours: 8:00 to 18:00 M-F
    • Fax: 6268543438

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 9.72/10 9.72/10
    Shipping & packaging: Rating 8.89/10 8.89/10
    Customer service: Rating 9.38/10 9.38/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

241 Customer Reviews

Rating 10/10

"I purchased a Pro-Star laptop coming up on 2 years ago. It still runs beautifully, any game on absolute maximum graphics are no problem with the 880m GTX (which I plan on upgrading to the much more powerful 980M or holding out til the next mobile nvidia card comes out), and the staff at Pro-star are incredible, every other laptop vendor had 1-2 week build times, plus very long shipping while Pro-Star gave me the option of a 1 day build time. The only gripe I would have and it's not much of one was that it was a bit complicated to figure out how to change the color of my laptops keyboard/touchpad coloring and settings and tbh I still haven't completely gotten that figured out. I could easily just contact pro-star via phone or email and have them help, They're wonderful, they answer phone calls timely and give incredible over the phone tech support. Really fantastic crew. Built my laptop in 1 day, shipped it and I got it 2 days later. It came extremely well packaged, and in tip top shape. They also allow for repurchasing for parts, and these machines are extremely upgradeable. So let's say in a year you want to upgrade your gfx card to the latest (since everyone knows nvidia releases a new card every 6-12 months), you can send you laptop in, they'll give you some money for your old card or you can just keep it and sell it on ebay or Craigslist, and then they'll put the new one in and make sure it's working perfectly

It's also one of the only companies I've ever found to sell such wonderful monitors on their laptops. The 95% gamut really makes a difference, the colors are so rich and vibrant, even with a matte display (can't stand glare, I would never buy glossy), I always have gamer or even non-gamer friends who just happen to see my monitor while I'm lanning with gamer friends and non-gamer friends are around, and they see my laptop, they always ask "How come yours looks so much better", and its all about that gamut, and the nvidia beauty. For a laptop, the price was the best competitively for the build, MUCH better than alienware garbage, and overall I got a machine that's gonna last me a very long time.

Rating 10/10

"easy to work with Pro-star, would order through them again. will be purchasing another MSI laptop soon. "

Rating 10/10

"Nice company. Fast shipping, good price"

This review was modified by Sliderc on December 09 2015 01:59:43 PM

Rating 10/10

"Getting ready to order my third Prostar, as my current one is 7 1/2 years old. Will give to a friend as it is still running smooth. Never had any issues with the first two, but it was just time to upgrade to a new model. I will always buy Prostar as you get an awesome portable desktop replacement, without manufacturers bloatware."

This review was modified by videodan on November 24 2015 02:57:59 PM

Rating 10/10

"Great Product , great service! "

Rating 10/10

"I bought a Clevo P150EM laptop that is still running well after 3 years. No problems with the ordering or shipping. I will definitely purchase my next laptop from Pro-star."

This review was modified by americansoda on November 16 2015 04:00:01 PM

Rating 8/10

"Prostar has always treated me well. From the moment I had ordered my laptop, I had no problems with them as a vendor.

Other than a few intermittant crashing problems (seemed to be virus/graphics driver related) I've had absolutely no problems with my laptop and I've had it for 3 years. Mostly play league of legends and love the fact that I get almost 200 frames with this thing.

Looks like I gotta upgrade soon though with Fallout 4 coming out.

This review was modified by dgvupe2 on November 12 2015 07:44:01 PM

Rating 10/10

"Bought a MSI ge60 ond in 2013. Pro-Star had the best available price for the laptop. The product arrived on time and was in perfect condition. A reliable seller that I would highly recommend."

Rating 10/10

"The item ordered arrived within a reasonable time as advertised, and the product was of exceptional quality. I would recommend purchasing a laptop from this company."

Rating 10/10

"Great Customer Service and the laptop I bought is above the limits - the most powerful mobile workstation I ever had & as a sidenote - it attracts a lot of attention..."

Rating 10/10

"Had my Asus for about two years now and its going great. Would definitely recommend pro-star, great deals and customization."

Rating 10/10

"Nice PC, bought it in 2012 and still using it, working excellent, good for gaming"

Rating 10/10

"Their pricing is competitive, and the variety of custom options they are is great. The Asus ROG laptop I ordered arrived quickly and the packaging appeared very professional, other then the cut factory seals I couldn't tell it had even been opened.

When it is time to upgrade my laptop I will be purchasing from Pro-Star again!!!

Rating 10/10

"I made my first Gamming Laptop purchase back sometime in 2001-2002. In a 13 year spam I have purchased three systems from Pro-star and have always been completely satisfied with the product. Each laptop I purchased has giving me several years of enjoyment until following computer technology and software advancements, prompting me to upgrade and stay current. This will be my fourth system purchased and I'm sure there is two or three more purchases in the future. Pro-star has always giving me excellent and fast customer service, I have done a lot of shopping around and Pro-star has always has the most completive prices around. Expect fair and honest business with solid advice and recommendations, Eddie Yuan has always giving me the best advice and deals for the system customized. I have never had a sale with Eddie, where an attempt was made to charge me up, in fact I have been the one adding to the sale, and its been Eddie that has giving me better guidance. Expect a quality product, honest input with all of you questions answered correctly and truthfully. I wouldn't buy from anyone else. "

Rating 10/10

"I tried iBuyPower before purchasing from these guys and I had a horrible experience. Jeff-B and Chris-H provided me with some top notch service, someone give these guys a raise or something haha. I bought an MSI GE62 and they was able to help regarding all the questions I had regarding both my purchase and shipping. Overall, I had a really great experience, both in terms of my purchase and the support I received. I will definitely buy from here again in the future. Keep the good work up guys B) "

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