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"purchase a cat-back exhaust and it exceeded my expectation for the price I paid for. ProTuning also gave me the ability to track and follow my package"
"Worst company I've ever dealt with. I have tried for days to reach someone about a bad ballast. Won't return emails in a timely manner or calls at all. Should be fullofs**ttuninglab. com I guess legal action will be the best to teach this lame, poorly run company something. "
"I haven't installed them yet.. Doing that right now. My car doesn't have stock HID so I'm having to do some wiring. The product looks good though. "
"Very Satisfied, delivered by time said."
"My shopping experienced at ProTuningLab was a great one. My package came well sealed, and it came and time, i'm honestly pleased with this shopping, good job ProTuningLab keep up the good job. "
"Ordered Headlamps and reflectors fell apart inside lights. Contacted Protuninglabs and they asked for photos. I sent them and then was told my headlamps were on back order. I have been waiting for a year and they have them in stock due to them selling model # LHP-CEL00-TM and is available. I have emailed many times. no one will respond. I tried calling dozens of times and it goes directly to voicemail. No one will return my calls. I have recently called and emailed them again. No one will contact me. They will not stand behind their product and ignore any concern you may have. |AVOID AT ALL COSTS. Will most likely be taking legal action if they do not contact me shortly."
"Rude customer service, never been treated that way, very unprofessional!"
"At first I thought it was going to be a bad experience because one of my lights didn't work, but the customer service I got was spectacular. I emailed them about the problem and through a few testing scenarios we narrowed down the problem and they sent me the part with no problem, and at no cost to me. If I ever need anything else, or know of anyone who does, I will definitely come to protuninglab.com."
"Excellent packaging, quick shipment, great product. Overall experience was great! "
"Still waiting on one item. Order #35204."
"WOULD HAVE BEEN NICE IF TOLD WHILE ON THE PHONE WE NEEDED CANCELLERS AND NOT HAVE TO CALL BACK RE-ORDER AND WAIT FOR SEVERAL MORE DAYS TO FINISH CUSTOMERS CAR "
"After ordering got a tracking number but showed it hasn't shipped, waited a week and no change. Emailed Pro Tuning Lab no response. Called 24 times during business hours and finally got an answer. Said my order was on the barge and would be in 2-3 weeks. I canceled my order and got my money back. My experience wasn't great, if they would be easier to get a hold of it would have been way better. Wish I could have waited that long for my order cause they are the only company that had exactly what I was looking for."
"Took a little while for the headlights to get here but when they did everything was correct and overall very pleased. "
"I made a mistake on my order & realized AFTER I submitted it for final approval. I called 3 times & left my home phone # and my cell phone # -NOTHING heard back. Will not shop there EVER AGAIN. Truthfully yours!KEITH HENRY.DO NOT ORDER ANYTHING from this place-MY WARNING to the internet shoppers out there!"
"Excellent products with punctual deliveries."
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