5/5

posted Mar-20-2012

"All I have to say is that these guys went over the top to help me and got my product to me fast and best price anywhere. I got a new unit, and it had a faulty screen. NOT their fault, but they treated it like it was their problem, and got me a new unit in less than the time it took for first one...perfect, and courteous care given to me on every communication, which was answered professionally and promptly...I saw a negative review that was WAY over the top...I don't give it any weight, as my experience was the one of the best I have ever had in an online purchase, or any purchase for that matter..they went way above and beyond to get everything perfect...I don't give praise easily, but these guys sent my unit to Texas twice , all in the space of 10 days...I propose that you try them and tell it like it is...I will refer them with no worry at all...They are stand up folks...stevefromtyler...."

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-20-2012

"This company and Customer Service is Fantastic!!! Great to deal with and they go the extra mile. I Highly recommend them and will definitley use them again!"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-19-2012

"HI Guys
FIRST OFF I GOT THE BEST PRICE ON A COMBO PACKAGE FOR THE ZOOM q3HD AND THE ACCESSORY PACK ( THE GOOD NEWS) YOU GUYS FORGOT TO SHIP THE ACCESSORIES ( THE BAD NEWS) BUT WHEN I CALLED TO INQUIRE, YOU SHIPPED IT NO CHARGE AND GEVE ME A $25 CREDIT TOWARDS A FUTURE PURCHASE (THE BETTER NEWS) IM NOT A MUSICIAN, SO IM PASSING ALONG THE CREDIT TO A GOOD FRIEND AND LET HIM USE IT. ID GIVE YOU A PERFECT 10, BUT NONE OF US ARE PERFECT
SO I'LL JUST SAY IM HAPPY AND I'LL REFER OTHERS TO YOUR SITE. YOU PUT THE PRO IN PRO AUDIO. THANKS FOR GIVING ME THE OPPORTUNITY TO PROVIDE FEEDBACK

DAN KOHLS
"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Mar-19-2012

"Hi, I have not received it yet. Can you check that it is on its way or arriving soon? I was surprised that it had not gotten here yet. Please check on it . Thanks"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-19-2012

"Delivered as promised and on time"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-19-2012

"The equipment came in perfect condition and came just in time. Overall I am very impressed with their services. Any troubles I had were resolved quickly by their support team. The UPS tracking option was pretty awesome too. 5/5 stars. I will defenitely recommend them to a friend if the opportunity arises. :)"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-13-2012

"These guys ROCK!!! Awesome staff! Great response time on any questions along the way!! Curtious and caring! I checked well over a dozen sites and NONE came close to their price! Product arrived in excellent condition! I couldn't be more pleased with every aspect of my purchase! Look no further, this IS the SITE for YOU!!!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Mar-12-2012

"I ordered a Shure SM7B microphone from them on Saturday March 3rd in the AM. My receipt said it would take 3 business days shipped via UPS 3 Day Select Shipping guaranteed. I got a tracking number which stated the same thing. However, the number never tracked or showed progress, just had the promise that it would be delivered by 3/8, which is actually 4 business days. The day came, and no package. On 3/9 (today), I contacted ProAudioStar via Live Chat and spoke with Nolan who became increasingly unwelcoming and blamed UPS and even me because I didn't actually PAY for the Free 3 Day Shipping option. Um, it's free, dude. And my receipt proves it, so YES, I did order that option. He admitted that my package was lost. While I was talking to him for an hour, I sent an email in to the company and got a quick reply from Dan who said he was "looking into this for you now". I never heard from him again, 8 hours later. Nolan insisted that Jeremy Isaac, a customer service rep was literally calling me AT THAT MOMENT. My phone never rang. It is now 8 hours later and still, no phone call.

Nolan told me that he would get me my microphone as quickly as possible, I asked, "so you'll be overnighting it to me today?" And he said no, he wasn't going to do that, just in case the lost one showed up. Let me be clear: I have to sign for these packages,so you'd know if I received two microphones. PLUS, if I did, you have my CREDIT CARD NUMBER, my ADDRESS, my PHONE NUMBER, my EMAIL. Also, I'm not a slimeball, I would gladly send back the lost microphone, assuming it ever even came.

How hard would it have been to say "We are so sorry! We are professionals. Let us overnight you the microphone." ? This place claims excellent service, but it's is simply not true. It's a shame, because I was excited to find such a highly rated store. Now looking at these ratings, it would appear that as of late, they have been dropping the ball. I cannot possibly recommend this store to anyone, not anyone at the two Grammy award winning studios where I work, my film composing colleagues, my bandmates, my fellow music educators, etc.

I just wrote their company again, and of course, I have no response. I guess Nolan, Jeremy, and Dan are all too busy for an honest customer.

I will update with any developments, should there ever be any.

PS, I saved all the chat logs and emails, just in case they want to refute any of this.

UPDATE!!!

So my microphone is being delivered today, which is a good thing. While I do not yet have it in my hands, I am hopeful. Let's talk about ProAudioStar's response found below, shall we?

I am going to post the chat log below for proof, with no edits, other than my name being taken out for anonymity's sake.

Some facts:

-At NO time did I insult Nolan. I have been through the chat log 3 times just now and there is not one instance of insult or name calling.

-I did not pay for faster shipping because it was known as FREE shipping: UPS 3-Day Select. How can I "pay" for free shipping? I did not ask to be upgraded to a faster shipping, any option of that is on you, ProAudioStar. I appreciate it, if you were indeed upgrading it. However, my receipt DOES say "Free Shipping: UPS 3-Day Select" which was delivered to my inbox seconds after placing my order. I do not know how it would be possible for one of your employees to get my order, feel like being kind and upgrading my shipping all the way to California, and then sending it to my inbox in a matter of 3 seconds.

-The reason it was "too late" on Friday for you to deal with the order, was because of no response time. I contacted Nolan for the first time at 9:30 AM, which is about 12:30 your time. Seeing as your company did not close for another 5 and a half hours, I think that is a good deal of time.

-I contacted "multiple" people all at once, yes. I went to the Live Chat option. For 10 minutes, no one responded, so I wrote my question, which was VERY civil and inquisitive, in an email and sent it. Dan responded that he would look into it. At this point, Nolan began speaking with me. I am relieved to hear that Dan knew that it was being worked on. However, it would seem like good customer service to send another email saying "Hi, this is Dan. I understand another individual in our company is already working on this problem. Thank you!" Unfortunately, I never heard from anyone else after that hour with Nolan. So, yes, I had interaction multiple people: 2. Nolan and Dan. Besides that, I wrote another email since nobody was telling me what was going on hours later. THIS was the complaint email. Who wouldn't complain after being told that they would call twice, had been emailed once, and then been ignored on Chat Live? This is NOT good customer service practices.

-I agree that Nolan was MOSTLY professional. However, you will see at the end of our chat that he told me that this had been a waste of my time AND his time. Excuse me? This was a waste of your time because you wouldn't stand by a service that (apparently) you provided? ("upgrading" me to 3 day shipping) I do not find that to be professional behavior.

-Finally, writing the sort of response that you have, I am appalled at how you have treated my complaint. Clearly this is not a case of "the customer is always right". I have seen zero evidence to support your claims of excellent customer service. This is the first time I have EVER heard of a company saying they would not like to make things right and would not invite someone back to be a return customer.

Enjoy the chat log, which ran from 9:30AM - 10:30AM PST:


Hi my order for a Shure smb7 mic, order # ---------- was supposed to be delivered yesterday on 3 day guaranteed shipping and it was not.
?I ordered it last Saturday, so technically it should've come on Wednesday (end of the 3rd business day), even though UPS said it would be Thursday. It never came...
?Hello?
Nolan: hmm
Nolan: do you have the tracking number
?I do.
?----------------
?Any luck?
?Hello?
?Nolan?
Nolan: im here
Nolan: sorry
?thanks
?any luck?
Nolan: looking into it
?like.... right now, or you're GOING to look into it?
?sometime
Nolan: ok
Nolan: it was scanned
Nolan: and pickedup
Nolan: by ups
Nolan: it has no movement
Nolan: im not sure
Nolan: we shipped it
Nolan: and ups is not updating it
?so what does that mean for me and my microphone?
Nolan: well
Nolan: thats a great question
?:-)
Nolan: with UPS
Nolan: and ups
Nolan: usually
Nolan: does their jo
Nolan: b
Nolan: sometimes
Nolan: especially
?I'd like to think so.
Nolan: when they are going from NY
Nolan: to Cali
Nolan: they will pick them up
Nolan: scan them here
Nolan: and then 1 of 2 things happens
Nolan: 99% of the time
Nolan: they arrive
Nolan: and show updated tracking
Nolan: every day
Nolan: the other 1%
Nolan: this is what happens
Nolan: 50% of that 1 % of the time the unit shows no updated tracking
Nolan: and yet seems to arrive
?well, as we know from the Occupy movment, no one likes the 1%, right?
Nolan: timely
Nolan: the other 50% of that 1%
Nolan: hahahah
Nolan: UPS loses your microphone
Nolan: we lose money and have to file a claim
Nolan: you are sad because
Nolan: you dont get what you want
Nolan: and we are sad
Nolan: because we failed
Nolan: and by "we"
Nolan: i mean UPS, the company/goliath
Nolan: that we chose
Nolan: to ship your product with
?so what is the right thing to do here?
Nolan: well
Nolan: heres the kicker
?is this the kind of thing where your company kicks major ass and sends me a new mic overnight to make up for it?
?or am I going to have to wait for 2 weeks because of some claims stuff?
Nolan: no
?because I bought from you guys instead of Guitar Center (where I used to work) because I got a better deal and I could wait 3 days....
Nolan: sounds familiar
Nolan: well
?....
Nolan: who guaranteed 3 day shipping on this?
?When I did the check out it said "guaranteed 3 day shipping"
Nolan: you ordered through our site no?
?yes
Nolan: but you paid for the 3 day shipping?
?It was an option on your site that I paid for, yes.
Nolan: i dont see thaty ou paid though
Nolan: i see you paid 349 minus 10%
Nolan: no additional cost for 3 day shipping
Nolan: im looking at your order right now
?let me pull it up so we are on the same page
?where on your site can I check my order number?
?My order says "Free Shipping Option: Shipped by UPS 3 Day Select"
?so therefore I'm going to assume that it means 3 days, allbeit 3 business days. So if I ordered on Saturday morning.... It would be sent out Monday, which it claims to have been, and arrive on Wednesday. UPS said Thursday. Today is Friday, no product.
Nolan: yeah you didnt pay though
Nolan: i understand that
?What are you talking about, I didn't pay?
Nolan: one moemnt
?I paid via my paypal account. That's how transactions work, right?
Nolan: moment
?I pay, I get receipt, you ship.
Nolan: look
Nolan: yeah gotcha
Nolan: typically
Nolan: you pay more for expidited shipping
?ok. So I paid, I have a receipt......
?But your site said Free Shipping: UPS 3 Day Select
Nolan: i dont see this
?It's in my receipt
Nolan: well
?Shipped by: UPS 3 Day Select
?and the little R with a cirlce around it
Nolan: this is news to me
Nolan: we typically ship 3 or 2 day or 1 day
Nolan: for more money
Nolan: we may have
Nolan: upped your shipping
Nolan: to 3 day
Nolan: for free
Nolan: as a courtesy
Nolan: but i dont see this when i order through our site, i am verifying with my web team
Nolan: now
Nolan: either way
Nolan: the bigger issue
Nolan: is that
Nolan: this is showing scanned
?I don't have my product.
Nolan: and no movement
Nolan: with UPS
Nolan: so
?that's the big issue.
Nolan: yeah i get that
Nolan: you have made it very clear
Nolan: i understand
Nolan: let me see
Nolan: what i can do
?thank you
Nolan: to get you
Nolan: your product
Nolan: thanks for your patience and understanding
?I don't mean to sound frustrated, but it is frustrating. :-)
Nolan: understandable
Nolan: im sorry
Nolan: im not sure how this happene
?I've worked customer service, and this seems to be one of those moments where your company could kick some booty, get an amazing review, and all my future biz.
Nolan: of course
Nolan: i live for these moment
Nolan: s
?they make a movie about this moment then, Nolan. They just may make a movie. Let's make it a happy ending, neh?
?not like a massage happy ending though, please.
Nolan: i will contact UPS
Nolan: see what happened
Nolan: give me your number
Nolan: and i will have one of my fellas who handle these wonderful moments
?my phone number or tracking number?
Nolan: phone
?---.---.----
Nolan: name again
?--- ------
?it was bought through my wife, --- -----'s paypal
?just fyi
Nolan: got it
?I'm not just getting pawned off to the next guy, right Nolan? We have such a history here.
Nolan: no
Nolan: im a sales manager
?That's a relief. Thank you.
Nolan: i am going to pass it off
Nolan: to my customer service rep
Nolan: who can focus on this
Nolan: right now
Nolan: who is already on the phoen
Nolan: phone
Nolan: with UPS
?and this individual will be helpful and not rude like a Comcast person?
?because I really hate Comcast.
Nolan: no you are not dealing with people at comcast
Nolan: you are dealing withproaudiostar.com
?The "pro" part of that gives me hope.
Nolan: its a vassad
?a whaty?
?oh, a facade?
?that sounds pretentious of me, that's not how it was meant.
?what are the odds of me obtaining my microphone today or tomorrow?
Nolan: slim
Nolan: to none
Nolan: im kidding
Nolan: look
Nolan: we will figure it out
Nolan: it should have arrived
Nolan: but we shipped it
Nolan: 3 day
Nolan: its not tracking
?I get that.
Nolan: yeah
Nolan: i mean
Nolan: its in the hands of UPS
Nolan: so
Nolan: i have to speak with them
Nolan: probably trace it
Nolan: i will have
Nolan: my customer rep Issac call you
Nolan: shortly
?funny, I had this same problem with a company a few years back. I think M-Audio, who normally has IMPOSSIBLE Customer Service.
?They shipped the same day expedited, got it the following morning at 9 am
?that was a great moment.
Nolan: yeah, i mean, we shipped it, it appears UPS lost it
Nolan: because it should have arrived yesterday
Nolan: i will have a CS rep contact you
Nolan: and well get you your product as fast as we can
Nolan: sorry about this all
Nolan: not trying to pass the buck on UPS here
Nolan: but
?as fast as you can would infer overnight shipping, yes?
Nolan: no
Nolan: it would not
?then that would not be as fast as you can, right?
Nolan: at this point
Nolan: well there is protocol
Nolan: if i ship you
Nolan: a package overnight
Nolan: and ups delivers it
Nolan: today
Nolan: it shows up
?then I'm happy, you are happy, and everyone is happy
Nolan: you have 2 packages
Nolan: no
Nolan: we are not happy
Nolan: we lose a product
Nolan: that you paid for once
?but we know I won't get two, because according to UPS it never left NY
Nolan: not treu
Nolan: true at all
?well you just told me they lost it
?so... is it lost? or is it not?
?and
?if they deliver it twice...
Nolan: i dont know
Nolan: again
?I have to sign for it. Me being thehonorable individual I am, I would return one. You have my phone number, my email, etc.
?plus, I don't need two mics. You simply ship me mine today, I am happy. You call UPS and say "The first one didnt' get delivered, please do not deliver it"
?I've known companies to do that. Heck, I've worked for me
?for em*
Nolan: please call the store
Nolan: ask for jeremy issac
Nolan: our customer service rep
Nolan: 718 522 1071
?I thought Jeremy had my number
??
Nolan: he does
Nolan: but if you want all these questions answered right now
Nolan: ihe will call you right now
Nolan: thanks
?phone isn't ringing.
?this conversation started an hour ago....
Nolan: if you require immediate attention
Nolan: here is our number
Nolan: 718 522 1071
Nolan: Our customer service department is working on this now
Nolan: they have your information
Nolan: and will contact you
Nolan: asap
Nolan: thanks for your patience
?what exactly does working on it mean? I mean, you know what happened, I know what happened so I'm just curious as to what they are working on? Does that mean they are sending me a new mic? Is Proaudiostar.com going to stand by its product and service?
?Not to mention, I have a job that I have to return to very shortly, I spent my entire break on this nice easy live chat. What a pleasant experience this has been.
Nolan: this live chat
Nolan: is for hook up pricing
Nolan: pricing related
Nolan: however
Nolan: we are here to help
Nolan: that said
Nolan: if something like this happens
?then that is very kind of you to take time out of hook up pricing, I really do appreciate it
Nolan: we will do our best
Nolan: to help
Nolan: i have a feeling
Nolan: that its going to be alright
Nolan: it really is
Nolan: but i have done what i can on my end
Nolan: from a sales managers postion
?I have no doubt that I'll get my microphone, I just want it to be sooner rather than as if it traveled by yak
Nolan: i have handed you off to my customer service department
Nolan: who is tracing this package for you
Nolan: these things take time
Nolan: coming from a customer service background
Nolan: i am certain
Nolan: you can appreciate
?well, I hope they call with solutions, because I probably can't pick up their call.
Nolan: that things take time
Nolan: especially
Nolan: if you are dealing with volume
Nolan: therefore
Nolan: i apologize for the time that this is taking out of your day
Nolan: and mine
Nolan: again
Nolan: we have your info
Nolan: expect a call shortly
Nolan: thanks and have a good day
?haaaa, so this wasn't a good use of your time either you're saying XD
?Well, I do hope you have a good day, and I sincerely appreciate your time. I have not experienced that wonderful moment yet where I say you have my business for life, but I am hopeful that your company will do the right thing and serve its customers.
?time for me to punch back in to work. *sigh**
?Have a good one, Nolan"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-08-2012

" In ten years if eBaying I have only written a positive review of one other merchant.
I recently placed my first order with this merchant after they quickly accepted my best offer for a brand new TC Helicon Touchlive unit. I recommend this unit to any and all guitarist / songwriters who have hit that stagnant creative musical slump. I wrote three new songs in the two days after receiving my unit.
Pro Audio Star did an fantastically outstanding job in allowing our transaction to go forward.
They accepted my "Best Offer" for this unit within a couple of hours of its submission. Their price:$369. My Offer: $349.
They already had everyone else's prices beat.
They rapidly shipped me a brand new unit. It shipped next day.
It was well packaged and received undamaged(from NY to Oregon).
It was shipped free 3-Day Select even though they only listed economy shipping as free.
Very Good Communication: Shipping info was emailed to me as soon as my item shipped (this is a biggy).

I told Dan not to worry about what they didn't make off me on this sale because they could consider it going to their advertising budget. I am getting the word out to all the musicians I work with about P.A.S. prices, rapid delivery times and communication to their customers. The "Musician's F' & "Guitar C" now have competition to be reckoned with!
They conduct their eBay business the way all eBay business should be conducted!!!
Best Prices
Best Shipping
Best Communication
A Very Happy First Time Customer"

comment! report?

Is this review?… Helpful Cool Share

5/5

posted Mar-06-2012

"I had a very positive experience with ProAudioStar.

I was shopping around for a brand new Lexicon PCM92 Reverb/Effects Processor. Spencer Snipes from ProAudioStar gave me the best deal with free shipping.

I am extremely happy with the friendly and courteous customer service of ProAudioStar. Jeremy in shipping sent me a brand new Lexicon PCM92 (August 2011 build) double boxed to my residence. I could not be happier with this smooth transaction.

For those of you looking for the best hardware reverb, the Lexicon PCM92 is a killer deal. It brings back the magical quality of the PCM70 without the graininess, while sounding just as lush, and dense as the legendary Lexicon 224XL and 480L units.

ProAudioStar has the best price on these Lexicon PCM92 units and their service is outstanding.

I am a very happy customer.
"

comment! report?

Is this review?… Helpful Cool Share