5/5

posted Mar-13-2010

" I was looking around for a Nikon D90 digital slr camera I found Primocameras on 1 of the price comparison shopping sites and they had the camera for a great price compare to other companies I saw. I checked their reviews before I purchases and they seemed to be pretty good so I decided to give them a shot.
I called them up spoke to a salesman named Brian he seemed very knowledgeable and extremely nice he answered all my questions on the camera and took down my order and said he will email me a confirmation of the order by email once we hang up and I will get a tracking # in the email in 3-4 days once it ships. I did receive a confirmation email but it was towards the end of the day but to my surprise it had the tracking # in there even though the salesman said I would get the tracking # in 3-4 days. I tracked and it was scheduled to be delivered to me earlier then the salesman promised. To finalize my experience I got the camera I wanted at a GREAT price and with an outstanding service that you won't find anywhere else. Thank you primocameras I will definitely recommend you to my friends and colleagues. "

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1/5

posted Mar-07-2010

"I placed my order on 2/20/10 for Canon T1i. 4 Days later, sales guy called me if I wanted me to buy additional accessories. So I bought a package since it sounded like a good deal. My card is charged in 26th and shipped on 3/4/10. It took over 2 weeks for this thing to get shipped. They never reply to my emails and they hardly pick up their phone. Price is good but DON'T EXPECT SAME SERVICE AS OTHER ONLINE STORES."

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1/5

posted Mar-06-2010

"I had a terribly difficult time getting my canon t1i that I ordered from primo cameras. Like others have said they try to sell you other promotions the next day which isn't a problem, but the price on my bill was $30 more than they guaranteed. Also, I was told it would ship in 7-9 days for free which I was totally fine with, but they didn't mention that there was a processing time that took 2 weeks even though I was told by an employee that it would be immediate. Once I actually received my products, I realized they didn't include half the things on my bill (tripod/extra battery/etc..) so the moral of the story is try somewhere else. "

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5/5

posted Mar-04-2010

"Purchased a Sigma Telephoto lens from Primo Cameras as their price was significantly lower than virtually all other sites. The upside is that they delivered the product in the condition and time frame as advertised. On the downside, a salesman called immediately after I placed the order with a "hard sell" of some accessories. Additionally, their staff (and website) provided incorrect tracking status by stating the item would be "drop shipped" from a California warehouse by US mail, when, in fact it actually came FEDEX express from their main location in Edison NJ (which was much better). I did subsequently receive an email from Primo w/ the FEDEX tracking number. I would definitely order from this vendor again despite these minor inconveniences."

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1/5

posted Feb-09-2010

"I called to see if they had a Canon SX20 IS in stock, and was told that they did, but I should order it online to get the free extras.I did that and received an email confirming the order and saying they would notify me when it was shipped. A week later I hadn't heard and called. I was told that by the time my order was processed, it was out of stock, but they had it in stock NOW, and would ship it expedited so that I would have it on February 5th. I had talked to Victor in customer service on Monday the 1st to verify that it had been sent. NO camera arrived on the 5th. and I called them on Feb. 7th. Now I was told that it was back ordered and they would probably receive more in about a week and a half. I asked them why they had lied to me, and was told that they didn't know why someone said it was sent. They apologized for any inconvenience. I cancelled the order after having wasted 16 days! BEWARE: they still have this camera listed as "in stock" at a lower price than competitors. They do not allow customers to track shipping, so you have no way of knowing, short of calling (and being put on hold for 20 minutes). They told me they had been in business for 15 years! It seems a strange way to choose to do business and a lot more hassle on both ends."

This review was modified by howellpix on February 09 2010 11:44:33 AM

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5/5

posted Feb-03-2010

"Order# 759448
Order Date: January 19th 2010

I read a review about this company some good & bad ones regardless ,I wanted to give them a chance to see if what was said about them was true or false don't get me wrong their price was attractive too my camera and lens get to me just on time for my honey moon the rep.I worked with (Rodney) was excellent, very help full. I will defiantly recommend them to any one they met my expectation 100%they are the best in the business . "

This review was modified by dereje on February 03 2010 10:52:47 PM

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5/5

posted Feb-02-2010

"I liked the service, no questions asked, fast delivery, pleasure to work with this company. First time had to deal with them and have not regretted! Sended the requests for the lens Canon 18-135 - on the third day already got it! Thank you Primocameras!Sales person Mickey-thank you!"

This review was modified by YuryM on February 02 2010 02:40:01 PM

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5/5

posted Feb-02-2010

"I shopped around for quite sometime for a Canon Rebel XSi. I originally placed an order with Digital Hawks. All you see in the reviews is true. After calling them twice and verifying that they had the camera in stock, I placed the order. When I got the email to call them to verify it, they tried selling me some other stuff. I told them I didn't need anything extra, and INSTANTLY my order status on the website changed to backorder. Called again, they told me it would take 6 to 8 weeks. I canceled my order. Then I tried Stop and Shop Digital, same story. I finally ran into Primo Cameras. Reading the reviews I had mixed feelings but still gave it a try. I placed my order on Jan 26th. The following morning I got an email from them with my order number followed by a phone call to verify it. I spoke to Victor. He was very nice on the phone. Suggested for me to buy an extra battery, and I told him I didn't need to buy anything extra since my girlfriend is a photographer and she was giving me all the stuff. He quickly said "No problem, I will process you order and you should be receiving it by Wednesday." It sounded too good to be true after the two horrible experiences I had with the other two vendors. By Thursday 28th, I had an email with the FedEx tracking number and a Tuesday delivery. Following the tracking on the FedEx website, I realized it was already at their facility by Saturday. I called to pick it up myself, they put a hold for delivery and Monday morning (Feb 1st) I picked up my Canon XSi. Been playing with it since yesterday and I love it.
I am VERY satisfied with Primo Cameras. The XSi I received is brand new and it's USA (for warranty purposes). I totally recommend this vendor as they were professional, super fast, and did everything as promised. I even got a 3 year extended warranty (I got it myself when I placed the order, not because they tried to sell it to me) and even with this, including 3 day air shipping still paid less than what I would have paid anywhere else."

This review was modified by STANCO on February 02 2010 07:42:51 AM

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4/5

posted Feb-01-2010

"Purchased a Nikon D90 for a gift. Quick delivery as promised. Heavy up selling of package deal. Quick response to accessory quality issue."

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5/5

posted Jan-31-2010

"Primo Cameras - excellent service, in time delivery and prices.
Cameras new, sealed and good packing.
No more AMAZON.COM !

Zachary Kaminsky "

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5/5

posted Jan-27-2010

"My husband purchased this camera after much research. He found the best price for it at Primo Cameras, it included a nice accessory package and free shiping. They processed the order quickly and they confirmed that I was the owner of the credit card and that we ordered the camera. We love the camera."

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1/5

posted Jan-25-2010

"Avoid Primo Cameras. They claim to have taken a week to process and ship my order, but refused to provide any tracking info for the camera. The store claims their standard shipping is USPS with no tracking. Why would anyone ship thousands of dollars worth of camera gear without a tracking number?

Customer service is horrible. I spent a total of 2 hours on hold, sent multiple emails (never replied), and left multiple messages (never replied) before hearing from a very rude customer care clerk. When I cancelled my order because they couldn't demonstrate shipment,they even refused to provide an email order cancelling confirmation. Everything about this company seems like a scam. "

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5/5

posted Jan-07-2010

"Primo Cameras had the best prices i could find for the camera i was looking for. Purchasing the presidential package was a no-brainer because my wife and I were planning on buying most of the items separately, which would have costed much more.
When I called for customer support, I did have to wait for about 10-15 minutes before being helped, but i attribute it to December being a busy time of year. The customer service representative was very helpful both times i called, and I was very pleased with the way they took care of me.
I will definitely shop here again in the future should i need anything else for my camera."

This review was modified by tramma on January 26 2010 07:53:42 PM

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1/5

posted Dec-30-2009

"i just had a horrible experience with this company
and would caution anyone considering buying from these guys. initially, they called us to confirm the order (which is normal especially for an online out-of-state order), but then tried to get us to order extra things along with our lens purchase and were rude after we refused to add anything to our order. we had requested the expedited 2-day shipping and were told to expect it today, wednesday, dec 30 09 (though the order was placed on the 21st and initially wanted it by christmas). i called them today and turns out it's still sitting in the warehouse and now they say it won't come until friday! so then i told the customer service person that i no longer wanted it sent 2-day but to have it sent the regular shipping (which is supposedly free, but they charge $12 for "handling" and insurance). the customer service person became very rude and said essentially it was our fault for the delay. i told him i never said it was their fault (though it kinda was since they never followed through with the order or let us know the status either by calling or email) but that i wanted the regular shipping. he cut me off, put me on hold for 15 minutes. then another person came on the phone so i had to go through the whole thing again at which point i said i just wanted to cancel the order. then he decided to start working with me so as to save the order, i guess. he wanted to know the name of the other guy who conveniently never gave it to me. in the end, the last person i spoke with was slightly more willing to work with me to sort out my order, but ended up hanging up on me in the end. that's half an hour i'll never get back and i will never deal with this company again."

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5/5

posted Dec-29-2009

"Very informative and helpful. Easy to contact and accommodating afterwards when an item wasn't included in the shipment."

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