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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Primary Arms Primary Arms Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2825 Miller Ranch Road, Suite 213
    • Contact: info@primaryarms.com
    • Phone: 7134365121
    • Customer Support: 7134365121
    • Business Hours: M-F 9am-5pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.03/10 9.03/10
    Chance of future purchase: Rating 8.89/10 8.89/10
    Shipping & packaging: Rating 8.47/10 8.47/10
    Customer service: Rating 8.21/10 8.21/10
    Return/Replacement policy: Rating 9.17/10 9.17/10

3,353 Customer Reviews

Rating 10/10
5/5
modified review posted

"got it within a few days, 1-6 acss for 762 was a great item"


Rating 10/10
5/5
modified review posted

"Great price. Shipped immediately and received fast.

Thanks
"


Rating 10/10
5/5
modified review posted

"Quick shipping response was appreciated."


Rating 10/10
5/5
modified review posted

"Primary has been the best with quick deliveries and the customer service is awesome I will continue to do all my builds with them. "


Rating 10/10
5/5
modified review posted

"A great shopping experience. The very best quality products at a very reasonable price. Very good communication, fast shipping, and complete notification of when to expect my purchase. I recommend Primary Arms to everyone who wants good products at a fair price. Thank you, again."


Rating 2/10
1/5
modified review posted

"*Writing here because PA filters the reviews on their site*

PA shipped my order without following their own policy.


I ordered an upper, and a flash hider and PA shipped via FedEx requiring an "adult signature". This means that I cannot sign for my package and leave the slip at the door. A driver will have to check my ID. The problem? They could have shipped with "signature required" without the *adult* stipulation which indemnifies them. On their shipping page it says orders over $400 must be signed for (this is fair), ammo orders require *adult signature* (also fair), but they did this to me and it has created quite the PITA.

Instead, I am stuck in a situation where FedEx has been trying to deliver since Saturday (it's now Tuesday), and if I call to pick it up, they have to move it to a location for me to do so and that will be an additional day.

PA's only stipulation for ADULT SIGNATURE is on ammo, and I didn't buy ammo. After calling back and forth between FedEx and PA, I was forwarded to a manager at PA and he just said "sorry, if you give us another chance we will make it right the next time".

The problem with this is that it's your job... getting it right the next time is not a favor to me... it's what you're supposed to do.
"


Rating 10/10
5/5
modified review posted

"I have made three separate purchases this year from Primary Arms. Every one of them was a pleasurable experience. There are four primary (no pun intended!) elements to a satisfying sales experience: Available merchandise, ease of purchase, price, and courteous, knowledgeable customer service. Primary Arms hits on all four: five-star rating in each!
This company is my number 1 go-to store for all my tactical needs.
"


Rating 10/10
5/5
modified review posted

"Quality products, best customer service and the fastest shipping in the country!"


Rating 10/10
5/5
modified review posted

"Fast shipping! Great products! Web site is very easy to use. massive selection."


Rating 10/10
5/5
modified review posted

"Primary Arms Delivered what I Order in Record Time as Usual, and the Price was Perfect! Because it was on sale! I Love that Place..."


Rating 10/10
5/5
modified review posted

"It is awesome. Must have good scope mount. Super simple to zero out. Will buy another one. "


Rating 10/10
5/5
modified review posted

"It was a good buy. I would recommend the optic for anyone. "


Rating 10/10
5/5
modified review posted

"great service, great products...a great co. to do businees with"


Rating 10/10
5/5
modified review posted

"Very efficient service from your company . Looking forward to doing future business with your company . Thanks for the fast service.."


Rating 10/10
5/5
modified review posted

"So far I have ordered from PA on two separate occasions. Each time the delivery was awesome, fast and accurate. I used only one item (a micro red-dot with AR mount), and it fits exactly as the web ad says. "


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Primary Arms is a Merchant Member! Learn more

Primary Arms is a merchant member
Primary Arms participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,837 merchant members.