1/5

posted Dec-20-2012

"Purchased an item for my ATV on their website. A picture of the item was clearly displayed on the product page. The product I received was an entirely different part than what was pictured. I called customer service and they told me they can't be responsible for all the pictures on their website and they can't offer a replacement."

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1/5

posted Dec-17-2012

"Horrible experience. I placed an order on 11/29 to find out on 12/13 that "the processing computer has a glitch and the order was not processed". But they took the money out of my account immediately. I asked how long it will take to get my order and their answer was "I don't know". I asked to expedite my order due to their internal error and received a "you didn't spend enough for us to do that" answer. I cancelled the order due to their lack of professionalism, lack of operations and lack of customer service. This company is not recommended! I look forward to seeing how long it takes to get my money back. "

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1/5

posted Dec-14-2012

"Horrible Experience! Orders a part 12/6. Checked the order status everyday to see when it would be shipped. 4 days later still said that my order was processing. Called the store directly and got a guy who sounded like not only didnt he not care about customer service, but that he had no idea what he was doing. He said that it would be shipped the next day. Friday comes and I still have no package and the order still said processing. Called today and guy once again acted like he didnt care. Told me my order got "lost in transit" and there was nothing he could do. I asked if he would re mail me a new one and do 1 day delivery for the inconvience (since i had already planned a trip for my fiance this weekend that he will now be unable to attend) and he straight out said NO. So i aked to speak with a manager. He was equaling uncaring and changed that story to tell me that that part is no longer available and he cant do anything about it. I asked for a full refund and hopefully will get or i will be calling back again. I will NEVER order from this company again. I believe in customer service and honesty. This company has either of those!"

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1/5

posted Dec-12-2012

"AVOID THIS SELLER AT ALL COST!!!

I ordered a brake line from this retailer and 17 days later it still hadn't arrived. I called to check on the status of my order and they said that the tracking info said it was lost in transit and asked if I wanted them to reship or refund. I asked for the tracking number the rep had checked but he said he didnt have one. How do you know it's lost if you dont have any tracking info? I told them I wanted a refund. He said he issued it at that moment but refused to give me a confirmation number. Here we are 3 days later and still no refund. Bad business.

"

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1/5

posted Oct-30-2012

"Horrible customer service. Sent me product that was supposed to fit my motorcycle. It did not. The adapter cost the same as the part. Returned it. And they are now saying they did not accept it. Total bum company."

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1/5

posted Oct-01-2012

" Poor returns service. Will not refund for the wrong item sent????"

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1/5

posted Aug-21-2012

"You can tell the quality of a merchant with how they deal with mistakes. I ordered two items, brake lines, front and rear. I received brake lines. The front was correct. Instead of the rear I got another set of fronts for a completely different bike. When I called I was told they would send the correct one AFTER I returned the mistake, but if I wanted it faster to order another one and they would refund me when they received the wrong one in return. I WILL order the correct one because I don't have the time to wait for the exchange, but will order from somewhere else. The one that I was sent by THEIR mistake I will sell myself because it's worth twice as much as what I paid for, for the correct one. It'll be like I got it for free and their *return policy* not only cost them the profit on the wrong part they sent, but a customer as well."

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1/5

posted Jul-31-2012

"First negative review I have ever written online. But I see that I am not the first. BUYER BEWARE!

I ordered a new Scorpion MC helmet over-night. I needed it immediately. When it did not come, I asked for a refund. I received an apology and I was promised a "FULL REFUND" of all costs if I sent the helmet back at my expense.

I was refunded the overnight fee the next day. Good.

The helmet came days later for a full refund and did receive a refund, $15.99, short, with no email explanation, adjusted invoice, new statement, etc. Nothing.

Calling days later I was told by a rep that I "owed some shipping costs." When I called a second time, Nick, "the boss," he said, said that I owed a "restocking charge and a couple dollars shipping.

He said there was no one higher up with whom I could speak. I told him I was interested in doing more business if we could get this straightened out and that they would honor their promise. Nick said he was not responsible for anything promised by anyone in his company.

Yikes. Where is any integrity in that picture?"

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5/5

posted Jul-13-2012

"Ordered Saddlemen bag and Linby bar on the 7th. They were the best price i found on the net and free shipping. Received notice items shipped out the 10th. Received items via UPS Ground on the 13th. Items packaged well and as ordered. Cali. here I come...Go Blue!"

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1/5

posted Jul-12-2012

"These guys have very long processing time. Way below what I've come to expect from internet retailers. You need so ship same day or next day to keep me happy. These guys take a week before they ship."

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1/5

posted Jul-11-2012

"Horrible experience. Ordered parts to finish a motorcycle before our big move on Saturday for delivery by no later than the following Saturday. Even put 2ND day air on the order. By Wednesday the parts were still not shipped. Called to ask why? They didn't have the parts. They didn't notify by email or call... Nothing. The sales clerk was nonchalant and says he would just cancel the order. I explained I urgently needed those parts and asked to speak to a manger. The sales clerk puts me in hold and comes back a few minutes later to tell me none are available. I explain I will hold. After 20 mins on hold. A young man comes on the phone and explains he can't help me, can't offer me a substitute because they can't search their inventory, and won't expedite shipping on a new order. He was very blunt, and offers no solutions other than to cancel the order.

I emailed the company to seek any kind of resolution to just obtain some other filters that would work. I was emailed back by the same manager , Jason L. Who again did not accept responsibility, was argumentative, pointed fingers at me, and left me frustrated. I will never again have anything to do with PowersportSuperstore.com. In addition to the wasted time I had ordering with them. I have to waste more time waiting for my credit card to get credited."

This review was modified by sdixoncolo on July 11 2012 04:56:07 PM

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5/5

posted Jun-30-2012

"I ordered an S&S carburetor kit for 450 bucks on a Sunday. Then I read reviews here on Tuesday. I was really worried. Carb arrived on Wednesday. It was very well packaged. I am in Wisconsin & they are in Texas so shipping time was excellent. I did upgrade to UPS for a couple of bucks. My experience rates this an A-1 retailer"

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5/5

posted Jun-22-2012

"I ordered a motor cycle chain late on a Thursday night via Amazon. Friday I looked at this review site and had serious doubts. My order was processed that Friday, mailed Monday and arrived in my mailbox Wednesday. All in all excellent service and a very competitive price. That was my recent experience."

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1/5

posted Jun-21-2012

"I ordered Baffles for my Ultra 2 days ago and when I went to Amazon, the status showed "Shipping Soon". So I called and spoke to a manager named JASON. He gave me the biggest run around he could. He HUNG UP on me twice. I told him I wanted to cancel my order and all of the sudden my baffles were shipped according to him. I said I needed proof that they were shipped or I would dispute the charge and also call Amazon. So like a punk, he hung up again, and in 10 seconds I received an email from Amazon stating my order had been canceled. These guys are a joke!!! I then ordered the baffles from Dennis Kirk, I already have an email that they are shipping today and I'll have them Monday. Stay away from this company."

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1/5

posted Jun-15-2012

"I agree with all the others. I ordered some motorcycle goggles on a Wednesday from these guys through Amazon. I needed them for the weekend, so I ordered two-day shipping. The delivery date was stated for Friday. When they didn't arrive, I emailed the company and they gave me a complete run around and tried to mislead me, saying the scheduled date was supposed to be Monday. Their whole attitude was devious and unacceptable. I told them I'd refuse the shipment on Monday since I needed them for a weekend ride. They essentially told me they would assess a bunch of fees. These guys are total scammers. Stay far, far away."

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