36,455 stores
1,205,475 reviews
6418 shoppers online now
10 reviews 
posted Apr-06-2011 
“Please do not read this rating and hesitate to purchase from us. Instead, please read this rating and take it as an example of how not to handle a television delivery from a freight company. This TV was delivered on 2/4/2011. We got a call from the customer 20 days later (verging on 3 weeks), stating that he had just opened the TV that day and found that it was damaged. Apparently he was waiting for some other components to arrive from other sellers.
The problem is that freight companies only give 48 hours to report damage (concealed). Concealed damage is something that cannot be noticed until the TV is taken it is clearly listed on our website that inspection needs to be done at time of delivery, and if not within 48 hours. After this time, the freight company's insurance has no liability on products. We have opened a claim, and it has been denied. We will continue to fight for this customer until they will not allow us to reopen it. We always stand behind our customers. The issue here is that he is asking us to take a complete loss because he failed to complete the inspection. You do not need a receiver or speaker system to see if a TV is damaged or to plug in the TV and see if it works. In the eyes of an insurance company, there are too many things that could have happened to that TV after delivery. There are simply too many variables. We would have to prove that he or someone at his location did not break the TV in order for them to approve a claim. Especially since the paperwork which he signed states, "I have fully inspected the contents of this package, and certify that it is free and clear of any damage".
Please make sure that if you order a television from us that it is inspected with the driver there. If there is any concealed damage that was not visible at time of delivery, it must be reported within the 48 hour window. We do not deserve this rating, but can understand why he has left it. We can certainly sympathize with him, but cannot honor his request for replacement. We are not thieves, crooks, or anything he is attempting to portray us as. I have a question to pose to this customer and the RR community, when should the cutoff be for inspection of TVs if not 48 hours? Should it be whenever the customer decides to open it? 20 days, 60 days, one year? I am not being facetious, but I really want to put that out there. We are an honest and trustworthy company, and we strive for excellence. We did everything possible to assist this customer besides taking a $2000 loss. We did absolutely nothing wrong. Please shop with confidence.”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Rating
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Wire Transfer
Standard Next Day
Require User Registration
Customer Info. Confidential
posted Mar-25-2011 
This review was modified by 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"This is my third Tv I ordered from Power Sellers. I done bisiness with the same salesman three times and this company always did what they said. On each occassion I saved between 700-$1,100.00 per TV. I thought it was too good to be true however when I read the Reviews for BestBuy online I not only save thousands but got much better service and paid much less overall.","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/727513#comment727513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"Robiz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had a great experience with this company! Bought 3 TVs, 1 LED for my living room and 2 for each of the bedrooms in my house. The quality of the TVs are amazing. I was worried about when the TV\u0027s will arrive and the cost with all the extra accessories, so i contacted PowersellerNYC and they were able to help me out with everything that I had needed. The retail reps were very nice and helpful. In the end my TV\u0027s had arrived 5 days after the purchase and they were very easy to hookup and use (thanks to powersellers help).<br><br>Will definitely purchase from them again!","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/727414#comment727414","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"Mikeyis1forall","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would recommend this company for anyone who is looking for a good quality, brand name item at a fraction of the cost. I ordered a Lap Top for my daughter\u2019s birthday with hesitation from reading the other reviews, however I was pleasantly surprised at how quick I received it and that the sales people on the other end of the phone were so knowledgeable about their products and which laptop would be best for her and what she needed. My sales rep went above and beyond her duties to call me once I had received it in the mail to make sure my daughter was happy with her gift. I will defiantly be ordering again from them! Thank you for making my daughters gift that more special!","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/727367#comment727367","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"ladyinred","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a Lg 42\u0022 LED Smart TV on 3\/04\/11 from them, I got my TV quickly and in perfect condition. I\u0027m very confident in these guys, I spoke to a young lady by the name of Jennifer, who helped me complete my transaction without a hitch. I was very happy with not only with their customer service and the professionalism but their knowledge of their products was what really put me over. ","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/727340#comment727340","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"str8nutz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am absolutely impressed with the service of this company. Zak was very knowledgeable and it was a great shopping experience. I would definitely order again.","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/727338#comment727338","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"dee4159","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM THEM! these guys are theives! This company sent me a TV with a broken screen and REFUSED to replace it!! I made a HUGE mistake buying from them! Please DO NOT make the mistake I made - they are crooks!!!!","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/720922#comment720922","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"Thalmus","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Awesome company to buy from. Bought a projector from the site, it shipped out within 2 days and arrived 5 business days later, all with free shipping, and saving a bunch of money to begin with. The only thing even closely related to negative that I could say is that when I placed the order, it took 2 days to get a conformation of the order. Other than that, no problems what-so-ever! Called them a couple times on the phone and all of the people I talked to were VERY helpful and courteous. Great online store.","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/708203#comment708203","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"RockNaf","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Item originally arrived damaged, but the company replaced the item and added a free wall mount for the inconvenience. Additionally, the item was priced VERY well.","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/703985#comment703985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"AlleyP83","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased HD LED 3D 240hz Samsung with all of the supporting plugins, etc and Bluray ... best price ... no delivery chg ... no tax. Terrific! All delivered on time and no complaints. You\u0027ve got to be patient with them as it takes a few weeks to get your product, and in the interim, it can get a little \u0022testy\u0022 as it is not exactly a 24\/7 operation, and shipping comes from another source. BUT they do deliver ... I would definitely buy again from them - no problem! Larry Davis - excellent & knowledgable pro to deal with.","link":"http:\/\/www.resellerratings.com\/store\/PowersellerNYC\/comment\/691471#comment691471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowersellerNYC.jpg","store_name":"PowersellerNYC","username":"vicmarcus","rating":"5"}, "single");){kind=link}
"I placed an order for a TV on the 11th of march and it is now the end of march and I have heard absolutely nothing about my shipping. I have called them multiple times and they said that they have already handed the product to the shipping agency and that it is out of their hands. Well, the shipping agency they use has no tracking number and can not be contacted. They just want you to wait until the shipping company contacts you but it's been 2 and a half weeks now and I still have absolutely no clue where my tv is. They say shipping is 7-14 days. DO NOT BELIEVE IT. It's been 18+ days and I have no idea how many more days I have to wait.
Edit - I received my tv on 4/5. Order was placed on 3/11 and processed on the 3/15. They took exactly 15 business days to deliver the product to me which is 1 day over their promised shipping time. They had to switch to another shipping agency that had a tracking number and that shipping agency was very good. They made the switch on the 3/31 and that agency got to my doorsteps in 5 days. Sadly, they picked it up from new york which means for 2 and half weeks, the original shipping agency did not even begin to move the tv. The product i received is in great shape and there are no problems as of yet with the product. I greatly enjoy the tv that I bought. My only issue is that it took a full 25 days from placing the order to receiving the product. For patient people, I would recommend this site because the price is great and the product is great. Just don't expect it anytime soon. "