59,641 stores
1,811,393 reviews
Over 250,000 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
2,033 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","store_rating":"10.00","total_reviews":"2033"}, "store");)
reply posted Apr-20-2013 “If you click the "+ Read user comments" above you will see the following customer responses to this rating:
Justin_H says...
I have bought several laptops from powernotebooks.com and I cannot believe this review. Customer service is the reason I go back. It is unrivaled.
sudipmisra says...
Frankly speaking. I cant believe what you are saying.
______________________________________________________________________________
This is because this is a false report. The facts are:
On 3-12-13 11:31AM Pacific Time, over 12 hours before he made this post, we emailed his shipping confirmation with his USPS Registered Mail number, and on the same date, a minute later at 11:32AM, we emailed his paid invoice. He claims to have received the paid invoice email, but not the shipping confirmation email. That is understandable...he is in Afghanistan.
We have had several communications with him since then and he is aware that his computer shipped on the 11th of March, the day before he made this post. He received his laptop over two weeks ago.
He told us that he would amend his post here, and withdraw his complaint with the Better Business Bureau that he also filed AFTER we emailed both the shipping notification and invoice (the invoice he admits he received), once he received his laptop.
He has done neither.”
Share your shopping experience and interact with
1,965 participating stores,
write a review!
Follow us & win cool gear: 
Rating
Store Info
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Check
Wire Transfer
Online Ordering
posted Mar-07-2013 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I was very impressed with their customer service it is the best I have ever had.I love my laptop and it works great. I got it within a weeks time and came undamaged. My sales adviser Donald was very professional and responded to my many E-mails within the same day. I highly recommend PowerNotebooks.com to anyone who wants to save money and get great service if you choose not to go with PowerNotebooks.com you are missing out on some of the best people in the business. The computer I got was one of their in house models the R 11:36 675 which by the way is a bible verse that also was refreshing to see. To know I did business with a Christian company that openly will share their faith with you if you ask is icing on the cake being a Christian myself knowing they are serving God as well we their customers is great to hear. That has no bearing on how well they build their computers which in my opinion is top notch very high build quality. When I first made my decision to go with PowerNotebooks.com I was going to get a Sager, but because of the Chinese New Year's they came up short on my model which they didn't bother to notify PowerNotebooks.com until 2 weeks after my purchase, but they handled it very well called me very quickly and I know I made a better decision and got a better laptop because of the mix-up.","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2486407#comment2486407","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"smnorr33","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well let me tell you my story,I ordered my dream laptop(Alienware m18x) from another reseller site around 12 September 2012,but they blamed Alienware for delays,for not shipping my order to them etc etc and I waited for 4 MONTHS,then I decided to give a call to Powernotebooks.com,Donald was on the phone and he said "why yes we have what you need" He helped me on the phone what is good to choose and he was very polite as well.I told him that I want one of my HDD as Western digital but it turned out that they forgot that , I asked them again to send me the correct one they sent me the new HDD and they helped me on the phone step by step how to install it[which I could not do that correctly and I had to sent it back ][and I want to thank to Zoltan(their tech Guy) for his patience and being Gentle] but their service was super fast,super reliable so I am HAPPY! Thanks folks","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2477605#comment2477605","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"tenrar","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A step above and beyond... Placed an order with PowerNotebooks.com. Was easy to configure my notebook and their pricing was very competitive but that's not where it stopped. I received a phone call from a sales Rep. who said he felt he could help me configure my machine to better suite my needs and save me money to boot. if I was interested. Well I ended up spending the same amount of money but got way more machine for the buck!! I even saved enough money that I opted to purchase the 3 yr warrenty that I originally didnt have! Recieved it all in 4 days and my gaming has never been this good!!! Thanks PowerNotebooks for all your help and expertise... Couldnt have done it as well without you!!!! AAAA+++++++","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2463007#comment2463007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"tmarc2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good prices, top notch customer service. Would surely purchase my next device from them. Donald kept me informed throughout the entire process and I received a 3% discount for doing a bank transfer instead of credit card. Everything went so smoothly.","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2424935#comment2424935","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"stratman71","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was looking to get an Alienware M18x before the holidays with the new Nvidia 680 SLI Dual Video Cards. But Alienware stopped offering the laptops the the Nvidia Video Cards. I looked all over the web and found Powernotebooks. I went into the sight and configured a brand new Alienware M18x with, the dual SLI 680 video cards. I would check periodically on Alienware's sight and they weren't even offering the Nvidia graphic cards. I do admit it took some time, but Powernotebooks was spot on. They give you a wider selection of components to configure as well.<br><br>I had never heard of this company before and I was a bit reluctant at first. But, I am so glad I did. They really did an outstanding job. And your not paying any additional premiums either. Alienware still covers the warranty as well.<br><br>These guys are awesome, plus they have several different brands aside from Alienware. I highly recommend this company.","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2411489#comment2411489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"psuhthor","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I really am happy with the product Power Notebooks provides. Donald worked with me for nearly 2 hours so I purchased exactly what I need. Never have I received this kind of customer service in purchasing a computer!","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2397201#comment2397201","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"nballas","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered an Alienware m17x r4. From the day they received my payment to the day I received the laptop, was exactly two weeks.<br>I was impressed with how smooth everything went and how fast it went through production. They are great to work with. I would order from them again, no question.","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2393617#comment2393617","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"rsmed1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought two laptops from them recently and both are excellent machines. The service is very friendly and knowledgeable. Their prices are reasonable.","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2378335#comment2378335","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"vgf60","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very satisfied with the laptop that I have purchased from Powernotebooks.com. I ordered PowerPro 11:36, and it is definitely much cheaper than any other gaming laptop. It has a beautiful look and powerful Nvidia GeForce with i5 3rd generation processor. It also has an empty slot for a second HDD and 2 more additional slots for the RAM if you wanna increase it up to 32GBs.<br><br>As a student I had a licensed Windows from my university, so basically I saved 100 dollars on it as well.<br><br>Also their staff is incredibly helpful. They are responding very fast to your e-mails and extremely nice. The money that I spent for this laptop is worth it, and I would suggest to everyone!","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2371173#comment2371173","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"Shamil55","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Powernotebooks staff are one of the best in the industry,<br>have been very helpful and supported me all the way.<br>i had a small issue in shipping and Donald even replied and assisted me on non-working day.<br>i count myself as a hard to satisfy costumer who is picky and full of<br>complains, i probably called a dozen of time and sent numerous <br>emails i even changed my order twice , still they answered all my questions and replied <br>to all my emails and happily changed my orders.<br>i had my laptop shipped to africa where i work and the <br>packaging was superior as well.<br>i highly recommened powernotebooks , thats my 2nd order i do with them and i can say am always happy working with such <br>dedicated staff.<br>","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2351735#comment2351735","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"Moudine","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Powernotebooks.com, people you can trust.<br>(Spanish incoming\u2026 I can\u2019t tell the story in english, because english it\u2019s not my main language and its pretty difficult find the exact words to describe)<br>Story:<br>Llegue a powernotebooks.com luego de un par de semanas buscando los mejores precios en equipos armados. <br>Ellos ten\u00edan un modelo en espec\u00edfico muy econ\u00f3mico con una opci\u00f3n (teclado de colores) que otros proveedores no ten\u00edan disponible, envi\u00e9 email al se\u00f1or Donald Stratton el cual respondi\u00f3 todas mis preguntas con prontitud. Le explicaba al se\u00f1or Stratton que ten\u00eda un viaje a Miami\/FL el 23 de enero y que regresaba el 1 de febrero a mi pa\u00eds Venezuela, le pregunte si era posible realizar el pago de manera de que obtener el \u201c3% cash discount\u201d y que pudiesen verificar disponibilidad inmediatamente para empezar la construcci\u00f3n del equipo, para que con el envi\u00f3 gratuito (5 days ground) llegara al destino antes de regresar a mi pa\u00eds, efectivamente al llegar a Miami realizo el pago y al d\u00eda siguiente en la ma\u00f1ana tengo el \u201ctracking number\u201d en mi correo, fue muy r\u00e1pido o como dir\u00edan los gringos; BLAZING FAASSTT!!<br>El servicio y comunicaci\u00f3n fueron excelentes desde el principio, el equipo llego en una caja doble sin ning\u00fan tipo de da\u00f1o, impecable, y con todas las especificaciones ordenadas a powernotebooks.com, adem\u00e1s de que en esta orden obtuve un \u201cupgrade\u201d a 8gb 1600mhz sobre los 8gb 1333mhz que hab\u00eda ordenado inicialmente, gratis!!<br>Son excelentes personas las que se encuentran detr\u00e1s de powernotebooks.com, definitivamente los recomiendo 100% y pronto hare otra compra, esta vez un equipo equipado con la poderosa Nvidia 680m, luego les cuento como me fue ;)<br> ","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2350795#comment2350795","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"styluskd","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased two different laptops from Powernotebooks.com and I have to say it has been nothing short of outstanding. My first purchase was an ASUS G73JW-3DE. This laptop lasted over 2 years and the price tag for it was still over $1800 on Amazon to date. I sold it for $1600 and decided to put the money towards a newer laptop instead of a desktop. Since my first experience with powernotebooks was so great, I decided to go with them again. My decision to stay powernotebooks was not a mistake. This time I bought a Sager NP9370 running dual Nvidia 680M's in SLI. WOW!! If you are debating on who to purchase a new computer from, you can't go wrong with powernotebooks.com and I give them my highest recommendations. I will be buying from them again for my future computer needs. Thanks.<br><br>Jay","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2340487#comment2340487","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"Xcretions","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Notebook is great. It is fast and the display is great. This wasn't a laptop that I expected to get but I am glad that I did get this.","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2336373#comment2336373","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"mjl5093","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have really won my business for life. The staff and people at power-notebooks were extremely helpful. They cured all my worries about purchasing good reliable laptops from a third party seller. When I first called I was greeted like I was important, and they even offered discounts. I dealt personally with their representative Abe Barnett and he was very kind. He made alternative suggestions about the kind of laptop I wanted. He didn't try to push his recommendation over mine either like most other salesmen. He actually wanted to try and save me more money. The shipping was extremely fast. It came the day before I expected it to come. I am typing on the laptop I had customized two weeks ago. Most computer resellers take two weeks to build it and get it out. They have the best prices on Alienwares if you're from California. These guys are great and I would recommend them to anyone. They can't be beat. They are truly a first rate business.","link":"http:\/\/www.resellerratings.com\/store\/PowerNotebooks\/review\/2332401#comment2332401","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PowerNotebooks.jpg","store_name":"PowerNotebooks.com","username":"CoupeADoop","rating":"5"}, "single");){kind=link}
"I have had horrible service with this site. I finished building a laptop on their site and checked out using my credit card. I received an instant reply from a sales rep who confirmed everything and completed the transaction. That was almost a month ago and I still have not received any notification if my system has been built or is even close to being shipped. I have sent several emails to the sales rep that contacted me as well as their general customer support and received no replies. They were quick to take my money but I have yet to hear from them since and have still not received my product. DO NOT USE THEM!!!"