5/5

posted Apr-03-2013

"If i could rate more than five stars i would! The customer service is grater than great, everyone is very helpful, very nice and also very informative. They have helped me with my order of the Sager NP 9150 anyway they could have. The shipment was also very fast. I highly suggest this seller to everyone and will certainly shop at powerbooks again. "

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-26-2013

"Great service. Donald made sure I had the specification I wanted before charging me on my order. Excellent fully trusted and got my order in less than 48 hours after being shipped. "

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-22-2013

"Great store! Friendly staff, site is easy to navigate, nice selection and fast shipping. Highly recommend!"

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-20-2013

"Donald was great at helping me decide which Laptop would be best for my needs. I would recommend him and Powernotebooks to anyone."

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-18-2013

"PowerNotebooks is the best PC builder I've dealt with in the fifteen years I've been building and buying computers. I bought an ultra high-end, behemoth of a desktop replacement machine for digital music production. PowerNotebooks' prices are within 10 or 20 dollars of everybody else online right now, so I gave them a three-star rating for cost - the laptop was very pricey but anyone trying to build the machine I wanted is going to pay a lot, and the overall cost was at the lowest tier of what is currently available from Internet boutique builders... so I chose "moderately priced."

Ultimately I went with PowerNotebooks because they are a highly ethical, driven, tech-savvy, customer-service oriented company. I might have saved a few bucks (and literally, just a few) going with someone else but this company has a stellar, unblemished reputation for customer service and that has been where I've suffered with other companies trying to undercut their competition... the first thing to go with a high-end, low-cost machine is customer service and technical knowledge. If you are gonna drop 4 grand on a PC, make sure the company supplying it cares about their customers and understands your intended application for the computer. In my case, PowerNotebooks has proven to be just that - friendly, accessible experts.

Also, PowerNotebooks offered better processor and memory options for my particular machine than I could find direct from the manufacturer (Sager) or other competing websites. That helped cinch the deal.

Based on reviews I read here and at other sites, I requested Donald be my sales rep and this guy is awesome. He knows his stuff, you could be a complete newb or a silicon wizard and he can meet you at your level and help you understand your options and what might suit you best. We spent three hours on the phone over the span of two days discussing my build, and I ended up making some wise changes based on Donald's advice. Consequently, the PC I received is even better than I could have anticipated. I'm grateful for the attention and the detailed explanations from Donald. I knew exactly how my laptop would work in my intended environ, from multi-display setups to memory and hard disk performance, to future upgrade possibilities (yes, even in a laptop) well before the work order had even hit the shop floor. These guys really know their PC's but make it dead easy to grasp the implications of the technology and how your intended usage might fit into the picture. The bleeding-edge of what is presently possible was no mystery to Donald.

The machine was actually assembled by Sager and I placed my order right after the start of the Chinese Lunar New Year... so it took about a month (29 days exactly) to receive the laptop from beginning to end. However, the Chinese holiday wasn't PowerNotebooks's fault, just coincidentally poor timing on my part, every country has their big annual national events to celebrate and relax. :) And ultimately it was no big deal, really, as I had a lot of prep work to do ahead of time with rebuilding my studio from scratch, so there was no rush. It was actually kind of nice to have a little breathing room to get everything ready. While assembly took longer as a result of the Chinese holiday, as apparently some of the parts I ordered weren't standard-stocking items, once PowerNotebooks received the finished machine in Reno, I had it three days later in LA (arrived at PowerNotebooks on Friday the 8th, shipped Monday the 11th, arrived Wednesday the 13th). The PC was well-packaged and before I even opened the box I had no doubt everything was safe inside.

After the sale, Donald pointed me to a couple of sites to help me find a bag for this massive laptop (17" x 11.5" x 2.5"... truly enormous) as I ordered no case of any sort with this laptop and a bag big enough to fit it is kind of hard to find. With his help, I ordered one and it'll arrive this week. Up to this point, I have been totally vindicated in my decision to go with PowerNotebooks. I am a demanding user who requires the pinnacle of computing technology for my work, and people who understand what I need and can help me make better decisions and then provide support and advice as I continue to work with the technology down the line. Donald and company have given me all this and more.

In fact, my sister will be ordering a much smaller, more battery-friendly 11" laptop from PowerNotebooks for her upcoming move to Peru, based solely on my experience. For about $1300, she is getting a killer machine the store brand guys could never touch. So these fellows appear to be winning new customers left and right and I'll definitely be coming to these guys first for my future mobile workstation needs."

This review was modified by Tomdini on March 18 2013 02:10:02 PM

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-12-2013

"PowerNotebooks.com is hands-down the BEST business to buy a laptop from!
I ordered a laptop that I thought had the specs that I wanted, but instead of just taking the order, waiting two weeks and then sending it to me, they went above and beyond.
First I get a phone call to make sure that it was me that placed such a large order, then, with my permission, three-way called my bank so I could verify with them that I am who I said I am and not some identity thief using my ID. I really appreciated that, because with so much identity theft going on, what if someone else had placed the order at my expense? With this company, they wouldn't have gotten away with it.
A little later I spoke with Donald, the owner of the company (again... who does that? How many company presidents do you know that personally take care of the customers??), who wanted to verify that I was getting the best laptop for my needs. As it turned out, I wasn't. The laptop I had ordered would have been a lot of money spent for something that fell short of what I needed, and I would have been very disappointed. So he actually walked me through each part of the laptop until it would definitely do what I needed it to do, for very close to the same price as the original one, and I got it in only a week. Now I will not have to buy another laptop for a good many years, because even as technology advances, these PowerPro laptops are built to last, and are fully upgradeable.
I had been going back and forth between PowerNotebooks and another highly recommended company... and for me, being a Christian, the deciding factor was that they are bold about serving Christ as well as serving their customers. If they are going to go out on a limb in this day and age and be bold for Christ, then they do business with integrity and represent Him well.
I customized the I 9:7 (Isaiah 9:7), and this is the first laptop I have ever had that has not gotten hot... in fact, it has not even gotten even slightly warm, thanks to the IC Diamond Thermal Compound. It does everything I want it to with amazing speed and I could not ask for better. It even runs the Sims 3, with all expansion pack and stuff packs, 'without blinking an eye' so to speak (I had the nVIDIA GeForce GTX 660M graphics card put in), while my browser is running with 20 tabs open in it.
If you are looking for a place to buy an excellent laptop that you will never regret, from a company with the highest integrity, PowerNotebooks.com is the first place you should look."

report?

Is this review?… Helpful Cool Share

1/5

posted Mar-12-2013

"I have had horrible service with this site. I finished building a laptop on their site and checked out using my credit card. I received an instant reply from a sales rep who confirmed everything and completed the transaction. That was almost a month ago and I still have not received any notification if my system has been built or is even close to being shipped. I have sent several emails to the sales rep that contacted me as well as their general customer support and received no replies. They were quick to take my money but I have yet to hear from them since and have still not received my product. DO NOT USE THEM!!!"

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-10-2013

"I was very impressed with their customer service it is the best I have ever had.I love my laptop and it works great. I got it within a weeks time and came undamaged. My sales adviser Donald was very professional and responded to my many E-mails within the same day. I highly recommend PowerNotebooks.com to anyone who wants to save money and get great service if you choose not to go with PowerNotebooks.com you are missing out on some of the best people in the business. The computer I got was one of their in house models the R 11:36 675 which by the way is a bible verse that also was refreshing to see. To know I did business with a Christian company that openly will share their faith with you if you ask is icing on the cake being a Christian myself knowing they are serving God as well we their customers is great to hear. That has no bearing on how well they build their computers which in my opinion is top notch very high build quality. When I first made my decision to go with PowerNotebooks.com I was going to get a Sager, but because of the Chinese New Year's they came up short on my model which they didn't bother to notify PowerNotebooks.com until 2 weeks after my purchase, but they handled it very well called me very quickly and I know I made a better decision and got a better laptop because of the mix-up."

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-07-2013

"Well let me tell you my story,I ordered my dream laptop(Alienware m18x) from another reseller site around 12 September 2012,but they blamed Alienware for delays,for not shipping my order to them etc etc and I waited for 4 MONTHS,then I decided to give a call to Powernotebooks.com,Donald was on the phone and he said "why yes we have what you need" He helped me on the phone what is good to choose and he was very polite as well.I told him that I want one of my HDD as Western digital but it turned out that they forgot that , I asked them again to send me the correct one they sent me the new HDD and they helped me on the phone step by step how to install it[which I could not do that correctly and I had to sent it back ][and I want to thank to Zoltan(their tech Guy) for his patience and being Gentle] but their service was super fast,super reliable so I am HAPPY! Thanks folks"

report?

Is this review?… Helpful Cool Share

5/5

posted Mar-04-2013

"A step above and beyond... Placed an order with PowerNotebooks.com. Was easy to configure my notebook and their pricing was very competitive but that's not where it stopped. I received a phone call from a sales Rep. who said he felt he could help me configure my machine to better suite my needs and save me money to boot. if I was interested. Well I ended up spending the same amount of money but got way more machine for the buck!! I even saved enough money that I opted to purchase the 3 yr warrenty that I originally didnt have! Recieved it all in 4 days and my gaming has never been this good!!! Thanks PowerNotebooks for all your help and expertise... Couldnt have done it as well without you!!!! AAAA+++++++"

report?

Is this review?… Helpful Cool Share

5/5

posted Feb-22-2013

"Very good prices, top notch customer service. Would surely purchase my next device from them. Donald kept me informed throughout the entire process and I received a 3% discount for doing a bank transfer instead of credit card. Everything went so smoothly."

report?

Is this review?… Helpful Cool Share

5/5

posted Feb-19-2013

"I was looking to get an Alienware M18x before the holidays with the new Nvidia 680 SLI Dual Video Cards. But Alienware stopped offering the laptops the the Nvidia Video Cards. I looked all over the web and found Powernotebooks. I went into the sight and configured a brand new Alienware M18x with, the dual SLI 680 video cards. I would check periodically on Alienware's sight and they weren't even offering the Nvidia graphic cards. I do admit it took some time, but Powernotebooks was spot on. They give you a wider selection of components to configure as well.

I had never heard of this company before and I was a bit reluctant at first. But, I am so glad I did. They really did an outstanding job. And your not paying any additional premiums either. Alienware still covers the warranty as well.

These guys are awesome, plus they have several different brands aside from Alienware. I highly recommend this company."

report?

Is this review?… Helpful Cool Share

5/5

posted Feb-15-2013

"I really am happy with the product Power Notebooks provides. Donald worked with me for nearly 2 hours so I purchased exactly what I need. Never have I received this kind of customer service in purchasing a computer!"

report?

Is this review?… Helpful Cool Share

5/5

posted Feb-14-2013

"Ordered an Alienware m17x r4. From the day they received my payment to the day I received the laptop, was exactly two weeks.
I was impressed with how smooth everything went and how fast it went through production. They are great to work with. I would order from them again, no question."

report?

Is this review?… Helpful Cool Share

5/5

posted Feb-10-2013

"Bought two laptops from them recently and both are excellent machines. The service is very friendly and knowledgeable. Their prices are reasonable."

report?

Is this review?… Helpful Cool Share