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    • Address: 2259 Meadowlark Bldg 2PO Box 938Genoa, NV 89411
    • Contact: Support@PowerNotebooks.com
    • Phone: Toll Free 877-711-1777
    • Customer Support: Support tab on website
    • Business Hours: Sales and Admin - 9:00 AM - 6:00 PM Monday-Friday Pacific Time.Service - 24/7 - 364
    • Fax: 775-773-1777

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    • checkmark icon 2-3 Day Delivery

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.92/10 7.92/10
    Chance of future purchase: Rating 9.65/10 9.65/10
    Shipping & packaging: Rating 9.72/10 9.72/10
    Customer service: Rating 9.92/10 9.92/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,156 Customer Reviews

Rating 10/10
5/5
modified review posted

"I am a software engineer and wanted a monster computer that would handle my needs. The computer you get these days is an investment -- you want to be assured of getting the right one. After I researched many computers, I finally went with them and could not be more pleased with the personal service I received from PowerNotebooks, specifically Donald Stratton. The prices are fair and the sellers are knowledgeable. I am convinced I made a good choice.

Bill
"


Rating 10/10
5/5
modified review posted

"I was skeptical at first just because I had never heard of powernotebooks, but I can assure you this team is professional and delivered my new laptop quickly and without any issues.

I was surprised by the selection they have on their website and I was able to find the MSI laptop selling on their site when I could find it nowhere else. Not only was I able to get the laptop model I wanted, but they also allowed me to customize the components.

Donald was extremely helpful on the phone and treated me well, and was very honest about what I should get vs just trying to get me to spend more money. He even agreed with me multiple times when I chose to downgrade certain components as I didn't feel they were necessary.

After the laptop arrive, he was kind enough to follow up and make sure I was happy.

Very good company, strongly recommended.
"


Rating 10/10
5/5
modified review posted

"I was in the market for a laptop with serious processing power, but wanted it in a 15.5" laptop. None of the big stores had this option, which led me to PowerNotebooks.com. Customizing a laptop to my needs was easier than I imagined, and it arrived 4 days after the order was placed. Painless process."


Rating 10/10
5/5
modified review posted

"My old laptop died and I was able to find a quick replacement for a decent price. They helped me with the order and shipping.

The only thing that might deter me from ordering again would be the amount of customization. In general you can choose your own specs but when I buy a really high end expensive laptop in the future I want to be able to start from barebones and customize down to the paint job.

Overall I am very satisfied.
"


Rating 10/10
5/5
modified review posted

"Don took the time to explain every selection and offered advice that did not always lead to more expensive selections. He wanted me to get real value based on my needs. It is rare to find this kind of service in todays "buyer beware" world."


Rating 10/10
5/5
modified review posted

"I had been wanting an Alienware laptop for 10 years. So when I finally decided to purchase one I wanted to get the most for my money. I went back and forth for about a month between ordering from Dell or from PowerNotebooks. After talking with Donald Stratton at PowerNotebooks I decided to go with PowerNotebooks. Not only was he very easy to talk to, but we were able to work together and he helped me to determine that there were some options that I didn't even need. That in itself saved me some money that I was able to spend upgrading other aspects of my laptop. They offered a few options that Dell would not offer. For instance, dell does not offer two 8G sticks of RAM for the 16G configuration. Also, Dell does not offer any type of Laser etching. This is a really cool option. I only got the "Name and Phone Number" but there are so many other options that you could spend a week just deciding what to get.
The pricing at PowerNotebooks was better than through Dell, even after I called Dell and got all the discounts possible. I figured that going through a third party was going to delay my delivery but they had my order in and out in one day.
When I received my laptop I was pleasantly surprised. All of the packaging was normal but it was what was included with my purchase at no extra cost. Not only did I receive the software that was provided by Dell, but PowerNotebooks included a full copy of my OS. Not the "reinstall" cd's you normally get that includes all the bloatware, but a fresh copy of the OS for a fresh install. This is unheard of nowadays. After I had my laptop about a week, I received an email from Donald asking me how I was enjoying my new Alienware. Not a sales email, but just a friendly email to make sure I was 100% satisfied.
If you are looking for a custom powerhouse laptop, there is no better company to purchase from than PowerNotebooks. These guys are the greatest. I know that it will be probably 4 years before I will be in the market for a new laptop, but I am already looking forward to working with them again. Great job PowerNotebooks!
"


Rating 10/10
5/5
modified review posted

"I recently purchased a lap top from PowerNotebooks and the quality of Customer Service was Excellent! They provided personal service based on my needs and were extremely knowledgeable of their product. They followed up with us pre and post sale. I would highly recommend this Company *****"


Rating 10/10
5/5
modified review posted

"I have been buying from PowerNotebooks.com for the past several years. I am a court reporter who performs using voice recognition in live sessions. I also perform live CART and captioning. Therefore, I need a very good system that can keep Dragon performing while I am speaking at high rates of speed, and so the text can be streaming back to the recipient remotely at a near realtime speed. The only place I turn is to PowerNotebooks.com to get the quality and performance and customer services that I have come to experience with them. I have referred dozens of other of my colleagues to them who have purchased from the great folks at PowerNotebooks.com. I highly recommend their products and services. Their exceptional, personal, friendly customer service cannot be beat! The build and ship time were lightening fast and I'm very pleased with my latest purchase."


Rating 10/10
5/5
modified review posted

"I would never order a laptop from anyone else... best customer service I've ever experienced!"


Rating 10/10
5/5
modified review posted

"I am so not a computer person to start off with. I purchased a 17.3 inch laptop from Lenovo with Windows 8. I struggled with it for a year,sending it back twice because it crashed and froze 5 times a day. I fought with Lenovo to take it back and refund my money. Persistence paid off! Two friends told me about PowerNotebooks. I called and spoke with Abe Barnett. He knew exactly what I needed. He was very helpful and patient. Especially after all I had gone thru with Lenovo. I purchased a 17.3 power j 5:20 and so far pleased as punch! Its really fast and I love the large screen. I read the other comments on this site and with out a doubt recommend Abe and PN to everyone I know looking to purchase a new laptop! Good luck!"


Rating 10/10
5/5
modified review posted

"Very happy with my new laptop from PowerNotebooks. Great machine and it has all of the ports that I wanted. Not like the cookie cutter machines from the big guys. And the customer service was outstanding. They kept in touch on the build and the delivery and the machine arrived well packed and perfect. Nice to support a great American company who really does have great service. No long times on hold or uncaring service people. This was my first time with PowerNotebooks.com but it won't be my last. What a great find. I'm tickled pink. "


Rating 10/10
5/5
modified review posted

"I ordered a $2400 custom made Asus gaming laptop from these people 2 weeks ago. I received it Wednesday, and wow, did it look spectacular!

I ordered the special laser personalization tattoo for the top, back, and palm rest, and I have to tell you, that engraving looks like a million bucks! I was wowed!

Now what I liked the most about dealing with these people was that I could custom build my laptop to MY specifications. I wanted a high-end laptop with Windows 7 Home Premium, and if you buy a pre-built laptop anywhere, you'll get Windows 8. Pre-built laptops are a trade off - you have to take what features they come with.

Now with this company, you can add or subtract any feature you like.

Then, what truly impressed me was the integrity of the staff. I had a sales consultant named Donald Stratton. We walked through the entire list of options, and he honestly told me what I needed and didn't need.

There were some pricey options I wanted, and Donald honestly told me they were unnecessary. Wow! A salesman telling me he didn't want my extra money! It was clear to me that Donald's prime concern with me as a customer was that I get the laptop with all the features I wanted and without features I didn't need.

That to me is real integrity - something I all too often don't experience in today's business world.

Powernotebooks.com is a world-class, no-nonsense, honest company to deal with, one that offers top of the line products that can be customized. This was a dream experience for me.

I highly recommend this company to anyone looking for customizable high end gear combined with the most honest and no-nonsense sales staff out there.

Two thumbs up!
"


Rating 10/10
5/5
modified review posted

"I am really happy with my new notebook computer. It is much faster and display is brilliant."


Rating 10/10
5/5
modified review posted

"I was looking to purchase an MSI computer from two different websites. I put Powernotebooks.com second because their website was a little bland and not as impressive as XoticPC. While PowerNotebooks was my second choice of it and another website I knew nothing about, after the first website gave me bad customer service (after ordering the laptop I wanted, 3 days later they told me that it would take 6 weeks to ship my computer because it was on back order) I went with powernotebooks.com. They were excellent when I called, the person on the phone told me exactly what I had to do to get the cash rebate. It was fast and seemless. The same evening I had instructions on how to pay for the laptop. I paid the next day, and the same evening my order was sent to production. They told me it would ship it 5-7 business days. It shipped 4 days later, took another 4 days to arrive. The packaging was very safe and secure. My MSI laptop had all the upgrades and I got it for a great discount. I was very happy and will only purchase my laptops from them now. I have recommended them to family and friends. Currently I'm saving up to purchase another laptop from them for my wife. If you are looking for a good customer service rep from the site ask for Abe. If you have any questions, call them, they'll answer all your questions. If you aren't sure who you want to order from, call them and you'll see how great their service was."


Rating 10/10
5/5
modified review posted

"Couldn't be happier with my purchase from PowerNotebooks.com. Donald was most helpful in my selection of a laptop. I found him to be patient and very knowledgeable when answering all of my questions. Mind you, this was Christmas Eve. When all was said and done I was able to stuff an extra $200.00 in my Christmas stocking with the savings that he saved me. The laptop arrived on time and is working flawlessly. I would encourage anyone out there looking to purchase a laptop to check out PowerNotebooks.com before making your decision. I am positive that you will be pleasantly surprised. "

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