5/5

posted Aug-02-2007

"Pictureline is quite simply the best online retailer I have ever worked with. With competitive prices and stellar customer service, Pictureline has earned my respect and continued business.

I purchased a digital camera from Pictureline, shortly before leaving on a trip to Israel. The camera arrived on time and in excellent condition. I was dismayed, however, when less than a week after I purchased it the camera stopped working. The camera company was rather unhelpful, so I turned to Pictureline for help.

I was amazed at the quality of the customer service I received from Pictureline. Not only did they arrange for me to receive a replacement camera (which has worked wonderfully), Pictureline was flexible and considerate through the whole process, working with me even when I was out of the country.

Never before have I experienced the level of customer service that I have enjoyed with Pictureline."

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5/5

posted Aug-02-2007

"In preparation for a major adventure trip (with a major photography component)I purchased a Canon S3. To make use of filters, I needed a lens adapter and hood set LAH-DC20. I needed it quickly, for my trip begins on 3 August. On 30 July I placed an order with Amazon w/ overnight shipping. They showed the item to be in stock. On the morning of 1 August (the expected delivery date)I expected to to find a tracking number. What I found was a revised delivery date of 3 August. I cancelled the order. I found pictureline.com. They showed the LAH-DC20 in stock. I needed to be certain so I gave them a call. I reached them before their business hours (they're Mountain, I'm Eastern) so I left a message. Less than 10 minutes into their business day, they returned my call. They confirmed for me their stock status, and assured same day processing plus overnight shipping. The young lady I spoke with said she would pull one of the items I needed and set it aside for me. Moments ago the the item arrived at my office (2 August, ~9:00 AM). This is my first experience with pictureline. I give them extremely high marks for customer service. Thank you pictureline!"

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5/5

posted Jul-25-2007

"I ordered on-line a Tenba Shootout Backpack from this company late on Friday. The order was immediately shipped on Monday, I received email advising shipper's tracking number and it arrived promptly as advised by the Services rep. The backpack came in as advertised, well packaged and handled.
Their on-line order program was easy to follow and and I was able to track my order as needed.
I am very satisfied with this vendor and would recommend for future purchases."

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5/5

posted Jul-13-2007

"I was looking for an accessory for my digital camera, and Pictureline made my search extremely easy. My item was in stock and at a very reasonable price, compared to the other stores I looked at. Also, the shipping was fast and affordable. I would highly recommend Pictureline to anyone I know. "

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5/5

posted Jul-04-2007

"I ordered a Canon Powershot S5 IS from Pictureline on June 26th. I am a professional photographer and I decided it was about time to purchase my first point-and-shoot digital camera. I waffled between this model and the Leica V-Lux 1 for a while and I had a few questions that I needed answered before I pulled the trigger.

The customer service at Pictureline is second to none among internet photographic retailers. All of my questions were answered honestly and knowledgeably. These folks don't just sell cameras, they use and understand the products they sell. After receiving two lengthy and informative emails from customer service, I went with the Canon.

I ordered the unit late at night on the 26th of June and was hoping to have it in-hand by the 28th as I was taking a trip and wanted to bring it along. I needn't have worried- my order was processed the morning of the 27th and the unit shipped immediately. I paid for overnight shipping and had my camera by 10:00 a.m. on June 28th. Every other internet camera retailer I have dealt with took at least 24 hours to process my order. Pictureline had my camera out the door in under 13 hours from the time I placed my order. The camera arrived in perfect condition and was packed extremely well.

Pictureline doesn't have the huge selection of an Adorama or a B&H, but their product line is of the highest quality and the buying experience is everything you ever hoped for from an online store. From the great staff to the prompt shipping to the competitive pricing, you cannot go wrong with this place. I cannot recommend Pictureline highly enough."

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5/5

posted Jun-29-2007

"I purchased a Nikon D50 from them and their shipping was fast (and free). Their support was also helpful and responded quickly. Highly recommended."

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5/5

posted Jun-18-2007

"Quality customer service start to finish. Very competitive pricing. Dependable and pleasant to deal with. You can purchase from them with confidence. "

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5/5

posted Apr-24-2007

"I've purchased 2 cameras and some accessories from Pictureline. The staff has been very knowledgeable, friendly, and helpful. I highly recommend them."

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5/5

posted Nov-01-2006

"I received superb service from Pictureline. I needed a special color for an item and they went out of their way to swap emails with me for this purpose. I increased my order as a result.

This is no Mall-Wart company."

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5/5

posted Aug-24-2006

"My order was for a Nikon D50 kit (18-55mm lens included). I placed the order on a Friday around 11:00 AM MDT and expected it to ship that day based on the site claim of same-day shipping on in-stock orders placed by 4:00 PM MDT. They didn't ship the order until the following Monday (Aug 21). I received the order today (Aug 24), true to the UPS 3-day shipping.

Thus far, my only complaint is the delay in shipping. The camera kit and the SD card I ordered appear to be unopened and in good condition. I would definitely consider pictureline.com for future purchases."

This review was modified by RDBeck on August 24 2006 04:34:50 PM

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