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Full Rating Profile
  • Personal Creati
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 4.17/10 4.17/10
    Shipping & packaging: Rating 1.25/10 1.25/10
    Customer service: Rating 3.75/10 3.75/10
    Return/Replacement policy: 0.00/10

46 Customer Reviews

Rating 2/10
1/5

"Deceptive shipping on web page...
Shows no cost for standard shipping, $4.99 for expedited shipping, and higher costs for next day etc.
In actuality they charge $12.98 for standard shipping - not no cost. And higher costs for expedited shipping.
Contacted them and they did not refund money nor care about their deceptive web page.
"



Rating 2/10
1/5

"I also was upset with their "handling and care" charge of $4.99 which does not appear until the very end of your order. I had a free shipping code and did not look for other charges, so it was a surprise. After I received my confirmation a few minutes after placing my order, I tried to "cancel", but was informed that "Your gift is currently in transit or ready for shipment, and the carrier is unable to halt shipment at this time". I did realize I wasn't able to cancel my order if placed after December 1st, but was surprised by the additional fee....."

This review was modified by RiaMaria on December 03 2012 06:50:45 AM

Rating 2/10
1/5

"I agree. I also searched for other complaints about this, and happened upon this website. I order 3 personalized cookie tins for the holidays at $14.99 each. $45 for cookie tins is a bit much, but I thought they were cute. What disgusted me wasn't even the $9.99 shipping charge for 3 lightweight tin boxes, but a "care and handling" charge of $4.99! That is ridiculous and a very poor business practice! $15.00 to ship not even a pound of merchandise!

I will never ever do business with this company again. I'm not an idiot and don't like feeling ripped off! That " care and handling" fee is total greed and is definitely costing them business. Absolutely appalling way to conduct business!
"


Rating 2/10
1/5

"Personal Creations charges an additional $2 per item for personalization. I ordered a personalized frame and a photo mug. Both items are advertised as being personalized, so I didn't expect to be charged anything additional above the price of the good. When I complained to customer service, they couldn't have cared less. I also posted honest reviews of the items so that other customers would know about the extra charges beforehand, and neither review was posted on the website. Buyer beware."

This review was modified by Mprovost on December 03 2012 11:39:43 AM

Rating 4/10
2/5

"I am disgusted with the amount Personal Creations charges for shipping. I ordered a family tree canvas that couldn't have weighed more than 2 pounds. I was charged 11.99 for shipping PLUS 4.99 for handling charges. This was not made clear to me before purchasing. I will NEVER order from them again."


Rating 2/10
1/5

"I placed an order with Personalization Creations after purchasing a Groupon code. I found two things I wanted to use as birthday gifts. I placed my order on the 30th of October. I had an email soon after saying my items would be shipped by Nov. 9th. I called today, on Mov. 14th, to ask where my items were. The customer service rep told me that someone in the company had started my order but never processed it...so it never was created much-less shipped! The most he said he could offer me was "overnight" shipping, which would get here by NEXT week at this time! So frustrating!!!"

This review was modified by LovelyladyWI on November 14 2012 09:07:30 PM

Rating 8/10
4/5

"I read through the previous reviews about Personal Creations and I do agree that their items can be a little pricey (but within reason.) Even with the slightly high prices, I will most definitely shop through their website again.

Two weeks ago (10/31) I ordered two personalized stockings for myself and my boyfriend and was given an expected delivery date of 11/9. On 11/10 I was wondering why my stockings hadn't arrived (worrying that they had been placed in the wrong mailbox as I live in an apartment complex.) When I called customer service, I was greeted promptly and spoke with a very helpful and considerate woman. By the end of the call she had promised that she would find out exactly what was wrong with the order (some shipping error) and would have someone call me back after the weekend. I was pleasantly surprised when I received an email the next week stating that the company (without my asking or getting angry) would be refunding part of my order. Then, a few days later I received an updated ship date (11/16) and a $10 gift card to use on a future purchase. I think it is great customer service for them to do all this without me even asking.

I highly recommend shopping at Personal Creations.
"


Rating 10/10
5/5

"I know there has been a lot of bad comments, but I feel I should give my experience since it was a good one...Yes there are hidden fees. I was aware of them after I read the terms and conditions. As far as now I believe it's a 2.99 per item personalization fee, plus shipping and handling that is not stated upon checkout. Anyway they accept Paypal if you do not feel confident paying over their website, they send you an immediate receipt via e-mail, and when it leaves their wherehouse they send another e-mail stating it has done so and the arrival expectancy. I don't know about other products, but mine came out on time and it turned out beautiful!! No virus or spam, and no frivolous e-mails. Very happy customer!"


Rating 2/10
1/5

"I ordered a simple, plastic ornament, personalized with my child's name. I was charged $12.99 for the cheap plastic ornament (purchased from China for about 50 cents), shipping was $4.99 (it weighed less than 2 ounces and was shipped snail mail)and there was an additional "care and handling" fee of $3.99 which they snuck into the picture at final checkout. RIPOFF! Go to Amazon.com or Google other merchants and get the same products for 50% cheaper without hidden fees. How do these guys stay in business???"

This review was modified by Suzanneb5 on October 24 2012 01:36:00 PM

Rating 2/10
1/5

"DO NOT ORDER FROM THIS PLACE. I WISH I HAD SEEN (AND HEEDED) THESE REVIEWS BEFORE I PLACED MY ORDER.

Paid the standard shipping and overnight upgrade (which looked like the total shipping charge until checkout) and a $4.99 "care and handling fee" (which was hidden until checkout) to get a personalized stuffed animal to my boyfriend for his birthday while he was away from home. On his birthday, he receives a throw blanket for Roger and Evelyn's 50th anniversary instead. Who are these people?

I call Personal Creations who initially wants to send me a replacement four days later with no refund whatsoever. After arguing, they still refuse to refund the "care and handling" fee--when there was absolutely no care in the handling of my order at all.

I can't believe the ratings here are so consistently poor. Who knows what their operations look like--it has got to be comical (if you're not the sap customer, of course).
"


Rating 2/10
1/5

"Ordered a frame 09/12/2012 to be personalized for a friends birthday on 09/30/2012. They then come back and say that it won't arrive until 10/17/2012. I call to cancel and they tell me they already have ordered the frame in so its too late. Why if they have the frame coming in, it will take a month to engrave I do not know. They have put a stop on the order but said I may still get charged and that if so it will take 7 days to refund. NOT HAPPY"


Rating 8/10
4/5

"I didn't appreciate that the regular shipping fee wasn't listed, nor did I appreciate the 2.99 fee for personalization that wasn't mentioned anywhere I could easily see. However, my item was delivered on the estimated shipping date, and I even recieved an email from Personal Creations saying it had been delivered. My transaction went over smoothly (though they seemed to have an issue charging me... they took it off my debit then put it back on a couple days later). Also, the item looked GREAT! exactly like the picture and beautifully engraved :)"


Rating 2/10
1/5

"While this website has nice products, their return policy is not so nice. I bought sister bracelets--1 big sister, 1 little sister, with our initials. The website was not very obvious in advertising the fact that these bracelets are for infants/toddlers. I called to try to return them, and initially they said I could not get any money back because there was nothing wrong with the bracelets themselves. When pushed, they offered me half my money back. This is not a good way to do business, especially for an online retailer. Moreover, they wouldn't take the bracelets back, so now I'm stuck with two child-sized bracelets with specific initials. Overall, a decent product, but very unsatisfactory customer service."


Rating 2/10
1/5

"I just got off the phone with the Personal Creations.com customer service rep after arguing that I shouldn't have to pay a personalization fee since it was not stated at the beginning of the order. They took care of one of the fees, but really.... Its not the $6.00 that I was blindly charged for, it is the principal of that matter. Personal Creations needs to be up front in their online ordering process. I will NEVER be shopping at this site again. Plus, I didn't even want the personalization, I just wanted the stockings."

+ Read user comments

Rating 2/10
1/5

"Horrible company..sounds like I have the same problems as other people. DO NOT ORDER FROM THIS PLACE!! Placed a order for stockings on December 10th. Paid the express shipping and they said I would see it before 12/22/11. Nothing showed up. said they lost the order and offered to refund the shipping. Then they called back the next day and said they would backordered and would refund all of my money. So 2 weeks later still no refund. I've called 5 times and they keep telling me the refund is in process...what a joke they took my $100 and held onto it for a month. Next step is calling my bank and trying to get it refunded through my debit card."


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