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Horrible - False Advertising
"Ordered a personalized item to be delivered in a gift box, but the item was not delivered in a gift box. My 88 year old mother saw the gift and now the gift sits under the Xmas tree with see through plastic. Wow, how tacky is that! They charge excessive handling and gift box options, and well, they don't do any proofing, so you pay extra for services that they do not render. False Advertising! The other item arrived later than what was given at check-out. I will never order from this place. Customer service is a joke, they refuse to refund appropriate amount. I feel totally ripped off. My poor mom is embarassed to have an item or "gift" just sitting unwrapped under the tree, everyone sees it, how tacky. Totally unacceptable! Do not trust them."
Great products but crazy shipping charges then an additional Care & Handling charge?
"They have some very unique products that can be personalized which makes it even nicer but the regular shipping costs more than or equal to the price of the item and then they tag on a care & handling charge. I am not sure what the extra charge is for but when you add the shipping, tax and care and handling charge you are paying more than the item costs which is crazy!"
"I have been ordering from Personal Creations for the past year. I have bought 2 wedding gifts and 2 birthday gifts and I have been completely satisfied with whole experience every time. I have to say their customer service is excellent. They saved my **** today on a gift and I am grateful for Irene for being awesome. She was completely helpful, friendly and professional."
Worst online site ever!
"I ordered personalized items for a gift and paid over $30 in just shipping and handling to find out that item was never made. Now i have to go this party today and i have nothing to take with me. How can someone screw up like this, i wish i would have gone to things remembered or someone reputed."
Their internal processes become your problem
"I have been a customer for 3 years. I tried to order several things and I was going to get charged double shipping and "care and handling" for ONE order. Why? According to them it's because they use different vendors for different prices. So their internal process now becomes a 75%upcharge for you. To make it even more obvious that their customers don't mean a thing... When I asked if it was worth losing a long time customer for $15.... They actually said YES! "Because it's our policy". So in summary... You pay for their internal process issues and your worth as a customer is less than $15 which they will be glad to tell you on the phone and in an email. Never again. I ended up spending my next $140 order elsewhere (to personal creations $15 is greater than 140)"
Do not do business with them.
"This joke of a company took an order from me and never processed it and never sent it. They deemed my personalization to be offensive and just decided not to fulfill it. They never notified me. Their website said it would arrive on the 17th and half a month later I was still waiting for it. I had to call their customer service line where I had to speak with a supervisor who continued to talk over me. Further, I had to go to Paypal myself to cancel the order and release the funds being held. This company is the absolute worst."
Love this place
"Needed a baby shower gift and wanted the cross night lght but it was sold out so changed to a pink engraved baby blanket. Ordered Sun night at about 9p and gift arrived at my house on Wed...beautifully packaged with gift card inside. The parents to be loved it and i would recommend this company to anyone. THANK YOU!"
"Total waste of money.Horrible customer service.Stay away"
Outrageous shipping costs
"Went to order a gift that cost $39.99 and got a coupon that took $10 off fora total of $29.99. Go to check out and the price was $48.99 because of the shipping costs. I refuse to pay 66% of the cost of the item purchased for shipping and handling. "
Terrible unreliable company
"I ordered Easter baskets for my Grandchildren who live in another state. I ordered them a week before Easter. I paid for the largest ones and extra for expedited shipping and these products are not cheap. When they did not arrive on the scheduled date, I called in the next day. I was told they were placed in a box for someone else and sent to them. I could have replacements delivered three days after Easter! What good is that I told them. The worst part is no one from their company contacted me to tell me and give me time to make other arrangements. By the time I found out it was too late to have other ones delivered to my Grandchildren. "
"Ive always been hesitant to order customized items online so i did my research and i read the good and the bad reviews but I decided to take a chance because the price was worth the risk. I ordered the engraved watch box as a christmas present. The price they charged me matched what they quoted so no hidden fees and I was even able to get 25% off with a coupon code. The shipment even arrived the day they promised. The only reason I didnt give Personalcreation.com a 5 star is where the glass was engraved its really light and with a beige interior its really hard to read but I have a friend that works with engravings and told me that if you take a sharpie and go over the engraved portion and wipe the excess off it will look better and it does it looks amazing. I love it! I will definitely be using personalcreations.com again for future gifts."
"Horrible execution on so many levels!!! 1. Completely wrong item shipped, 2. messed up printing alignment on another item, 3. replacement items weren't delivered when they promised (not to mention they could care less about expediting the shipping after their mistake - missing my husband bday), 4. the second replacement item (photo ornament) was printed wrong the SECOND time and, after all of that 5. the personalization letters on the $130 leather bag are STICKERS (the bag itself is nice)!!!! So disappointed and frustrating...I would NOT RECOMMEND Personal Creations EVER! The only good thing were the numerous CS people I had to talk to on the phone - they were always nice and tried to be accommodating...not there fault the product/process is inferior."
"I've used personal creations for about 4-5 years. This year for Christmas I bought an ornament like I do every year. It was never delivered as personal creations claims it was. They were kind enough to replace it but when they sent it, the name was misspelled. I reviewed my email to them, was on their part. Then I ordered another item that was supposed to be a certain price which they overcharged me for. So I contacted them because never once did they show me the charge page to tell me they were charging me 11.99 for shipping on EACH item plus 4.99 care for each item. They told me I would have my refund in 5-7 business days and that both items were shipping separately. Both items came in the same beat up box and personal creations never put in my refund according to one person. Another person said that they don't issue refund until after the item has shipped so I should expect to see refund by December 21st. I bought the items cyber Monday. I will not be doing business with this company again. They have lost a faithful customer by lies and hiding cost."
"Very disappointed. I ordered Christmas stockings, which cost a pretty penny, the quality of the stocking itself is great although the personalization factor is horrible. The names on the stockings are not centered at all. I find it frustrating that a company that specializes in personalizing garments and objects can't center three letter words like "mom" and "dad", horrible! If I had known they wouldn't have centered the names I would have used a different company. "
"Unimpressed and disappointed. When I ordered my merchandise, my auto correct changed my address house number. I contacted personal creations immediately....but nope, can't fix it. Really though? I have the order number and all my correct information. ...now what I bought is being sent to the wrong address. Thanks a lot. "