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performance-pcs.com

Computer Hardware & Software

Rating 7.92/10 12 reviews
(563 lifetime reviews)

7.92/100 (6-month rating)
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All Customer Reviews (563)

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dracodoug
Rating 10/10 5/5
modified review posted Mar-14-2011

"I received my replacement cable today and I must congratulate Performance PC on their quick fix to my issue. The replacement cable is a hundred times better in quality and workmanship than the original cable sent to me. All of the SATA connectors work this time, The connectors are well seated and properly spaced apart. The little extra wiggle room on this one is a bonus as well even if each SATA was off by a bit. I am once again proud to be a shopper of Performance PC custom cables."

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SimIDTwn
Rating 2/10 1/5
modified review posted Mar-11-2011

"They probably have one of the best websites for computer parts and are moderately priced but after completing 5 separate orders in the past year I am very hesitant to use this company again for the following reasons.
1. Quality Control in order processing; One shipment had missing items. On another shipment, 2 of the 4 fittings they sent didn't match the invoice.
2. Item sent didn't match the color/model number displayed on the website; apparently the manufacturer released a newer version but the Performance PC's website never got updated. In all fairness though with so many different items they deal with it's probably hard to keep up with all the changes. They offered to exchange the item but I could not afford to be without my computer for time it would take to send it back and wait for the return.
3. Poor e-mail correspondence.
4. Poor phone support, you will be lucky to get someone to pick up. I had to e-mail and threaten to dispute a charge before someone would call me back.
5. Poor internal communication in the customer support department resulted in confusion on their part about the type of refund I was due but after a series of e-mail correspondence and phone calls we were able to resolve the issue.
6. They did send me a nice quality T-Shirt as a goodwill gesture. Too bad they didn't call first to inquire my size, I am a Medium and they sent an X-Large.

The communication issues they have probably result from being a small company handling a high volume of orders. Maybe it's time to hire a few more people to deal with customer support.

No one is perfect and problems will happen so I won't judge to harshly there, it's the way you handle the issues that a customer will remember.
"

modified review This review was modified by SimIDTwn on March 14 2011 09:28:31 AM
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modified review posted Apr-02-2011

hbaron, Performance PC's rep has responded

“We would like to clear this matter up, so we will address each issue:

1. Unfortunately, mistakes do happen and we did rectify this for the customer.

2. Customer ordered a reservoir. The picture was of the older version of the reservoir that he ordered and he was sent a newer version. This is a result of the manufacturer making changes to their product without notifying the vendors of the changes. We did offer to check our stock for the older version that matched the bigger, but he said that he would keep it.

3. Customer doesn’t mention any specifics to address.

4. Customer claims that we have poor phone support. We do try to limit our phone activity as that takes away from production. However, we do have dedicated people to answer emails and will gladly try to resolve issues or answers through email. We do answer phones and return phone calls throughout the day. However, Mondays and Tuesday, it may be difficult to get us on the phone. That is why we suggest emailing us for a quicker response.

5. Customer returned an item back that he wanted a refund on. However, the RMA form that was sent back with the product was checked off as wanting a store credit and a store credit was issued the very day the item came in. No where on the form was it indicated that he was due a refund. Once he contacted us to let us know, we corrected it for him and issued his refund.

6. We did send him a T-Shirt as a good gesture. No, we did not call him to ask his size. It was a last minute thing that was done as his order was being packed.



This has all stemmed from a product that the customer ordered and wanted to return. We issued an RMA number and asked him to send it back to us. It is clearly written on the form that he filled out to NOT send the product back using the manufactured packaging as a shipping box. Customer used the packaging anyway, so it was refused and sent back to him. He contacted us asking about his RMA and we told him that it was refused because of the packaging and he got upset. We told him that we could not accept the RMA that way and that it had become an issue. We couldn’t reuse the packaging or send a customer a product that was not in its proper packaging. He then threatened to do a charge back. At that point, we did have a customer representative contact him and go into detail regarding the situation. Customer claimed that he was unaware that the packaging was manufactured packaging because it was in a brown box, despite the fact that the brown box (with a label on it) was sent inside of another box. Customer did admit seeing the label on the end of the box once he received the package back. We came to a suitable agreement by the customer and asked him to send it back again we would refund it. However, when the customer sent it back, a refund was not indicated, but a store credit, which was issued immediately. After finding out that he did not receive his refund, he posted a review here, then contacted us to find out what had happened. We explained to him over the phone that the form he sent stated he wanted a store credit, not a refund. However, his refund was issued within 24 hours of him contacting us to ask the status.”

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iozzoi
Rating 10/10 5/5
modified review posted Mar-05-2011

"Just wanted to thank you for your EXCELLENT service. Got my order: Order #187529 delivered perfectly to Sweden i 3 days. I'll be ordering a lot more this week after that first superb experience dealing with you.

My deepest gratitude. Keep up the great work."

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sanatarium123
Rating 10/10 5/5
modified review posted Mar-02-2011

"I have ordered at least 15 times from Performance PC's, they specialize in hard to find connectors and small items, and I have always gotten excellent service! Plus everything is sleeved for free!"

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BlackRSV4
Rating 10/10 5/5
modified review posted Feb-25-2011

"This is a copy of an email that I sent to Performance PCs. I believe it relays my feelings about this excellent shop.

"I just wanted to thank you for the excellent service I have always received from your business. Everything is always shipped quickly, packaged well, and the orders are always correct. You do a great job. If you carried more AMD related products I would probably order more often from you, but for the products you do carry, and the service you offer, you are top notch and I recommend you any chance I get." "

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Soard666
Rating 10/10 5/5
modified review posted Feb-07-2011

"This is my second positive review about this great company! I've been dealing with it for over 3 years. And I've no complaints but full satisfaction!

Very kind staff.
Great support.
Great packaging.
Prompt service.
And vast selection of quality products.

I could not be happier with any other company! The only time I do not order from Performance PCs, is on the very rare occasion that they don't happen to have what I'd be looking for.
"

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Coldstorm
Rating 8/10 4/5
modified review posted Jan-24-2011

"Ordered a case threw them. There was a big mix-up. But in the end, they heard myside, I heard theirs and everything is on the up & up. Just a big side note for anyone wanting to place a case order threw them. Don't order it USPS. Found out the hard way. But, hey.. I'm not dead, so it's a lesson learned. "

modified review This review was modified by Coldstorm on January 26 2011 02:30:53 PM
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wevsspot
Rating 10/10 5/5
modified review posted Jan-18-2011

"First time doing business with Performance PC's. Transaction was perfect. Ordered a power supply adapter, received exactly what I ordered via USPS in a reasonable time frame. Status of my order was updated regularly via email. Overall I'm very happy with my transaction and will certainly do business with them again."

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tango57
Rating 10/10 5/5
modified review posted Dec-11-2010

"I ordered a CoolIT Systems Vantage Advanced Liquid Cooling (A.L.C.) System for my PC from them over the weekend when they were closed but they quickly processed and shipped out my order first thing on Monday morning. This item was pretty much sold out at other online retailers and the other stores that did carry it didn't have many reviews on them so I was a bit skeptical on where to order it from. I decided to go with Performance PCS because they had it in stock for a fair price and the reviews I read about them online were good. I'm happy now I went with Performance PCS. I am very pleased with my order and would definitely order from them again in the future. Thank you Performance PCS!"

modified review This review was modified by tango57 on December 11 2010 08:04:00 PM
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thevega
Rating 10/10 5/5
modified review posted Dec-08-2010

"Shipped the same day. Saved 20% on a hard to find LED fan when compared to a big name site. And support replied to a question I had about the sleeve and heatshrink color in 1 hour. I know other sites would have sent me a "we will answer your question soon" in 1 day not 1 hour. What more can you ask for? 10 out of 10."

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