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"I have used PayPal for over 5 years (with about 5 transactions per year) and had always thought it provided security against fraud until something went wrong which allowed me to see what PayPal really is. They charge you faster than lightening. If it all goes well, bless you; if something goes wrong, you are on your own and will most likely never get your money back. When a seller charged me but never shipped the product, I tried to contact PayPal and filed a dispute online following PayPal's tutorial. After I completed the online dispute process, I received the following automatic message: We Have Registered Your Dispute. Thank you for registering your complaint about this transaction. Unfortunately, this type of transaction is not eligible for PayPal dispute resolution. We encourage you to continue to work directly with your seller, as we have found that many misunderstandings reach amicable solutions through communication. I had always thought PayPal was there to ensure that the seller does not charge me until the item is shipped. I am thoroughly disappointed at PayPal's service. I wish I had read the reviews at Resellerratings BEFORE I relied on PayPal to safeguard my payment.
Use PayPal if you don't want to give sellers your credit card number. But do not expect much protection against fraudulent transaction. "
This review was modified by hzreseller on June 03 2009 09:16:02 PM
"Paypal is horrible. I lost over 2000 dollars on them. I am an honest ebayer with 100% positive feedbacks. Last year I sold an item to someone and I saw the money in my paypal account. So I sent the buyer the item. Three days later, paypal took back the money and told me the creditcard the buyer used not belong to him. But isn't it the reason we use paypal for secure online transaction? This year I sold an itme to a buyer and he received it. Then he filed a chargeback claimed he didn't get the item. Then paypal listened to him despite I've provided tons of evidence that the buyer got the item."
"I have nothing but good things to say about PayPal. I use them as both a customer and vendor. I just had a merchant who never sent product (see HomeAnnex) and they returned my $91.35 within one business day. This is how it is supposed to work."
"Paypal is a dishonest company that falsely advertises its transaction charge rates and then changes them after you accept the payment. I have requested a payment for an item from another Paypal user. The payment arrived, and Paypal showed that it will assess a fee of 3.79 based on my account status at the time (personal). There was no other info on the "accept"/"deny" page. After clicking the accept button I was offered to upgrade my account to the "premier" status to get the "low" 2.9%+0.30 fee. I declined after which the fee was changed to 6.20. Nowhere on the initial page has I been shown that the fee would be 6.20. Contacting customer service is pointless - most of their customer service reps are brain dead or pretend to be brain dead and keep repeating the same mantra like trained monkeys. Speaking with the "supervisor" (Name: Precious, ID# 40739) led to a repeated explanation of "your account is not premier, therefore the fee should be 4.9%+0.30". From now on I will stay away from these crooks and recommend everyone to do the same. Read paypalsucks.com if you want to know more, wish I went to that site before opening a paypal account."
"I have been using Paypal for about 4 years now, without a hitch. Great service to use until you have a problem with an order.
I recently purchased a DVD set on Ebay from a seller with no history. I was leery, but I figured everyone has to start somewhere. And using Paypal I figured with their "buyer protection", and the fact that the seller had a confirmed address that I would be ok.
The seller had 9 of the items that i bought, and as soon as they were all purchased he closed his Ebay account, and when I got the confirmation of payment from Paypal, he had a different name and was now from China instead of Aurora IL (so much for the whole confirmed address thing huh?). I did not receive any confirmation from him. I figured that I got scammed and trying to be the nice guy, wanted to give Paypal a heads up.
Well the only way to have any contact with Paypal was to file a dispute. With the only reasons for filing being not receiving the item or receiving the wrong item. So I filed that I did not receive the item. Only to find out that all they do in that situation is to send my dispute to the seller.
I did what they asked and tried to contact the seller via email. Still no response from him.
The Item did show up one day. And of course it was a knock off of what I was supposed to get. So I escalated the dispute to a claim.
Paypal reviewed the claim and said that since I received the item that the claim was closed. So I figured I would open a new claim on the fact that it was not what I ordered. Guess what? I could not make another claim on the same item. There is no way to get in contact with Paypal to discuss it. Case closed, that's it!!!
So be very careful how you handle any disputes/claims with Paypal. Trust me they DO NOT want to honor the "Buyer protection" that they brag up.
I'm stuck with a $75. piece of crap. I only wrote this review in hopes of helping someone else to not get ripped off. "
"I contacted Paypal regarding a fraud charge to my Paypal debit card ... I was told to complete the Dispute Affidavit (DA) and fax it to Paypal. The DA asked for the credit card number .. after much dispute w/ the representative finally she told me to put in the last 8 digit and fax it in ... I faxed in twice that day. I did not receive any confirmation of their receipt of my faxs ... I called again a couple of days later to follow up .. Another rep. told me that I should receive a confirmation ... but since I didn't .. to fax the document again ... still nothing to confirm their receipt or action on the fraud charges (I got my fax result saying the fax went through ok) ... it's been more than a week .. and no word ... if that's how they response to fraud ... I am afraid to try anything else.
.. every time i tried looking at the statement online .. i got "History Search is currently unavailable. Please try again later." .. so a week later the same message ... "
This review was modified by v.tiana on February 11 2009 06:58:09 PM
"You recently attempted to transfer funds from your bank account. Your bank has declined the funds transfer because your account did not have sufficient funds available. We will automatically re-attempt this transfer in 3 business days. Please fund your bank account immediately to ensure this transaction can be completed.
Cancellation Date: Dec. 19, 2008 Subscription Name: Monthly UK Happy VPN plan Subscription Number: S-3V576544VD881002M
STAY AWAY FROM PAYPAL
I CLOSED MY ACCOUNT WITH PAYPAL ON OR ABOUT 12/22/08 AND THERE STILL TRING TO CHARGE MY BANK FOR A SERVICE THAT I DID NOT SIGNUP FOR..
I HAVE ONLY USED MY PAYPAL ACCOUNT TWO TIMES ONCE FOR EBAY AND THE OTHER TIME WAS FOR A VIDEO CARD FROM Mambate.com 11/17/2008 PAYMENT/DEBIT TO PAYPAL -$60.95 AND I'M GETTING VERY SICK FOR THIS S!@# READY TO CLOSE MY BANK ACCOUNT TO MAYBE THEN ALL THIS WILL BE OVER THEN.
"PayPal...the PP stands for PURE POISON. I got suckered into submitting a payment to them through a reseller-vendor. This was not properly disclosed or I would have passed them by.
I've had bad experiences with them in the past and swore never to do business with them again. I decided to allow this to go ahead as long as it was above board, but as I feared, the transaction quickly went sideways, with my card being charged for an item that was on 10 week backorder. It took a week of harangueing these people to get a refund ackowledgement...and it still hasn't shown up on my account.
WHO DOES THAT? Well...Paypal does, along with most of the people they do business with. UNACCEPTABLE! No wonder these arse-lochs are being sued all the time!"
"Not much chance of me dealing through Paypal again. If I find a vendor online and they use Paypal, I look elsewhere quickly. They are fast as lightning to charge your credit card, but try to get help from them when the vendor doesn't ship you anything... you get an "auto response" and no help.
Thanks to the other reviewer for mentioning this website:
http://www.paypalsucks.com
I am convinced enough from viewing that above website. Take your chances with this one. Me? I'll pass on Paypal. That's what you're going to do PAY, Pal. No Help mentioned anywhere...
* Thanks ResellerRatings.com - Your site is my first stop before buying from now on! Keep up the great job. "
This review was modified by danyan on August 16 2008 03:52:50 PM
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![Share](javascript:share_rating({"review_body":"Paypal is horrible. I lost over 2000 dollars on them. I am an honest ebayer with 100% positive feedbacks. Last year I sold an item to someone and I saw the money in my paypal account. So I sent the buyer the item. Three days later, paypal took back the money and told me the creditcard the buyer used not belong to him. But isn\u0027t it the reason we use paypal for secure online transaction? <br>This year I sold an itme to a buyer and he received it. Then he filed a chargeback claimed he didn\u0027t get the item. Then paypal listened to him despite I\u0027ve provided tons of evidence that the buyer got the item.","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/461301#comment461301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"teddymicro","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have nothing but good things to say about PayPal. I use them as both a customer and vendor. I just had a merchant who never sent product (see HomeAnnex) and they returned my $91.35 within one business day. This is how it is supposed to work.","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/459958#comment459958","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"outninety","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Paypal is a dishonest company that falsely advertises its transaction charge rates and then changes them after you accept the payment.<br>I have requested a payment for an item from another Paypal user. The payment arrived, and Paypal showed that it will assess a fee of 3.79 based on my account status at the time (personal). There was no other info on the \u0022accept\u0022\/\u0022deny\u0022 page. After clicking the accept button I was offered to upgrade my account to the \u0022premier\u0022 status to get the \u0022low\u0022 2.9%+0.30 fee. I declined after which the fee was changed to 6.20. Nowhere on the initial page has I been shown that the fee would be 6.20. <br>Contacting customer service is pointless - most of their customer service reps are brain dead or pretend to be brain dead and keep repeating the same mantra like trained monkeys. Speaking with the \u0022supervisor\u0022 (Name: Precious, ID# 40739) led to a repeated explanation of \u0022your account is not premier, therefore the fee should be 4.9%+0.30\u0022.<br>From now on I will stay away from these crooks and recommend everyone to do the same. Read paypalsucks.com if you want to know more, wish I went to that site before opening a paypal account.","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/458224#comment458224","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"opaliy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been using Paypal for about 4 years now, without a hitch. Great service to use until you have a problem with an order.<br><br>I recently purchased a DVD set on Ebay from a seller with no history. I was leery, but I figured everyone has to start somewhere. And using Paypal I figured with their \u0022buyer protection\u0022, and the fact that the seller had a confirmed address that I would be ok.<br><br>The seller had 9 of the items that i bought, and as soon as they were all purchased he closed his Ebay account, and when I got the confirmation of payment from Paypal, he had a different name and was now from China instead of Aurora IL (so much for the whole confirmed address thing huh?). I did not receive any confirmation from him. I figured that I got scammed and trying to be the nice guy, wanted to give Paypal a heads up.<br><br>Well the only way to have any contact with Paypal was to file a dispute. With the only reasons for filing being not receiving the item or receiving the wrong item. So I filed that I did not receive the item. Only to find out that all they do in that situation is to send my dispute to the seller. <br><br>I did what they asked and tried to contact the seller via email. Still no response from him.<br><br>The Item did show up one day. And of course it was a knock off of what I was supposed to get. So I escalated the dispute to a claim.<br><br>Paypal reviewed the claim and said that since I received the item that the claim was closed. So I figured I would open a new claim on the fact that it was not what I ordered. Guess what? I could not make another claim on the same item. There is no way to get in contact with Paypal to discuss it. Case closed, that\u0027s it!!!<br><br>So be very careful how you handle any disputes\/claims with Paypal. Trust me they DO NOT want to honor the \u0022Buyer protection\u0022 that they brag up.<br><br>I\u0027m stuck with a $75. piece of crap. I only wrote this review in hopes of helping someone else to not get ripped off. ","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/451116#comment451116","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"WraithDG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"used paypal when I orderd through kikatek ecxellent service as always","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/445643#comment445643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"whitetigerlou","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I contacted Paypal regarding a fraud charge to my Paypal debit card ... I was told to complete the Dispute Affidavit (DA) and fax it to Paypal. The DA asked for the credit card number .. after much dispute w\/ the representative finally she told me to put in the last 8 digit and fax it in ... I faxed in twice that day. I did not receive any confirmation of their receipt of my faxs ... I called again a couple of days later to follow up .. Another rep. told me that I should receive a confirmation ... but since I didn\u0027t .. to fax the document again ... still nothing to confirm their receipt or action on the fraud charges (I got my fax result saying the fax went through ok) ... it\u0027s been more than a week .. and no word ... if that\u0027s how they response to fraud ... I am afraid to try anything else.<br><br> .. every time i tried looking at the statement online .. i got \u0022History Search is currently unavailable. Please try again later.\u0022 .. so a week later the same message ... ","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/442430#comment442430","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"v.tiana","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"You recently attempted to transfer funds from your bank account.<br>Your bank has declined the funds transfer because your account did not have sufficient funds available. We will automatically re-attempt this transfer in 3 business days. Please fund your bank account immediately to ensure this transaction can be completed.<br><br><br><br>-----------------------------------<br>Transaction Details<br>-----------------------------------<br><br><br>Transaction Type: Instant Transfer payment to support@happyvpn.com<br>Transaction ID: 1KA2901126178022T<br>Transaction Date: Dec. 18, 2008<br>Transaction Amount: $19.99 USD<br><br>Your subscription to Monthly UK Happy VPN planhas been cancelled by Happy VPN.<br><br>You will not be billed for this subscription again.<br><br><br>-----------------------------------<br>Cancellation Details<br>-----------------------------------<br><br><br>Cancellation Date: Dec. 19, 2008<br>Subscription Name: Monthly UK Happy VPN plan<br>Subscription Number: S-3V576544VD881002M<br><br>STAY AWAY FROM PAYPAL<br><br>I CLOSED MY ACCOUNT WITH PAYPAL ON OR ABOUT 12\/22\/08 AND THERE STILL TRING TO CHARGE MY BANK FOR A SERVICE THAT I DID NOT SIGNUP FOR..<br><br>I HAVE ONLY USED MY PAYPAL ACCOUNT TWO TIMES<br>ONCE FOR EBAY AND THE OTHER TIME WAS FOR A VIDEO CARD FROM Mambate.com 11\/17\/2008 PAYMENT\/DEBIT TO PAYPAL -$60.95 AND I\u0027M GETTING VERY SICK FOR THIS S!@# READY TO CLOSE MY BANK ACCOUNT TO MAYBE THEN ALL THIS WILL BE OVER THEN.<br><br><br>Wayne ","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/437369#comment437369","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"onryboy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"PayPal...the PP stands for PURE POISON. I got suckered into submitting a payment to them through a reseller-vendor. This was not properly disclosed or I would have passed them by.<br><br>I\u0027ve had bad experiences with them in the past and swore never to do business with them again. I decided to allow this to go ahead as long as it was above board, but as I feared, the transaction quickly went sideways, with my card being charged for an item that was on 10 week backorder. It took a week of harangueing these people to get a refund ackowledgement...and it still hasn\u0027t shown up on my account.<br><br>WHO DOES THAT? Well...Paypal does, along with most of the people they do business with. UNACCEPTABLE! No wonder these arse-lochs are being sued all the time!","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/401277#comment401277","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"MaxTheAxe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not much chance of me dealing through Paypal again. If I find a vendor online and they use Paypal, I look elsewhere quickly. They are fast as lightning to charge your credit card, but try to get help from them when the vendor doesn\u0027t ship you anything... you get an \u0022auto response\u0022 and no help. <br><br>Thanks to the other reviewer for mentioning this website:<br><br> http:\/\/www.paypalsucks.com<br><br> I am convinced enough from viewing that above website. <br> Take your chances with this one. Me? I\u0027ll pass on Paypal. That\u0027s what you\u0027re going to do PAY, Pal. No Help mentioned anywhere... <br><br>* Thanks ResellerRatings.com - Your site is my first stop before buying from now on! Keep up the great job. ","link":"http:\/\/www.resellerratings.com\/store\/PayPal\/comment\/400207#comment400207","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PayPal.jpg","store_name":"PayPal","username":"danyan","rating":"1"}, "single");){kind=link}
"I have used PayPal for over 5 years (with about 5 transactions per year) and had always thought it provided security against fraud until something went wrong which allowed me to see what PayPal really is. They charge you faster than lightening. If it all goes well, bless you; if something goes wrong, you are on your own and will most likely never get your money back. When a seller charged me but never shipped the product, I tried to contact PayPal and filed a dispute online following PayPal's tutorial. After I completed the online dispute process, I received the following automatic message: We Have Registered Your Dispute. Thank you for registering your complaint about this transaction. Unfortunately, this type of transaction is not eligible for PayPal dispute resolution. We encourage you to continue to work directly with your seller, as we have found that many misunderstandings reach amicable solutions through communication. I had always thought PayPal was there to ensure that the seller does not charge me until the item is shipped. I am thoroughly disappointed at PayPal's service. I wish I had read the reviews at Resellerratings BEFORE I relied on PayPal to safeguard my payment.
Use PayPal if you don't want to give sellers your credit card number. But do not expect much protection against fraudulent transaction. "