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Store InformationStore Info
Full Rating Profile
  • PROFEEL / PMI D PROFEEL / PMI Digital [profeel.com] Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 46 Main St #240 Monsey NY 10952
    • Contact: sales@profeelvideo.com
    • Phone: 800-776.3335 #1
    • Customer Support: 845-425-2070 ext 2
    • Business Hours: 9:00am - 7:00pm Mon-Thur Friday 9:00 AM - 2:30 PM Closed Sat Sun 12:00 Noon - 5.00 pm or as post
    • Fax: 845-425-0221

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.36/10 9.36/10
    Chance of future purchase: Rating 9.59/10 9.59/10
    Shipping & packaging: Rating 9.70/10 9.70/10
    Customer service: Rating 9.76/10 9.76/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

976 Customer Reviews

Rating 10/10

"This was my third "L" Series lens purchased from PMI Digital over the last few years. Every one was delivered quickly and exactly as expected/advertised. Their customer service was recently contacted about a rebate form question, and I got not only my answer, but also another set of rebate claim forms emailed to me directly by Esther. I couldn't be happier with the products or the service - well, I guess I COULD if they just GAVE me the lenses. Thanks a million!"

Rating 10/10

"This my third purchase from ProFeel, I am a pro photographer and all 3 experiences have been outstanding. Friendly and efficient phone support, fastest shipping I have seen and great prices too. Keep up the good work!"

azhu's Avatar

Los Angeles, CA
Rating 10/10

"Lens delivered promptly and shipping was excellent! Everything went smoothly. Happy customer. Will definitely shop from Profeel again."

Rating 10/10

"Great service and fast shipping. I'm so happy they had the exact camera lens I was looking for."

Rating 10/10

"Fantastic price, and fantastic service! They shipped my order within an hour of my placing it. Everything arrived exactly as I had ordered."

Rating 10/10

"Excellent seller - great price, good communications, and follow-up to make sure that I was completely satisfied. Items shipped promptly and arrived in excellent condition. Great Canon authorized dealer. "

Rating 10/10

"Excellent customer service, very quick to contact, the whole process from inquiry via mail to delivery took half an hour. I paid and they shipped the same day, package arrived 3 days later exactly as arranged! Would reccomend. "

Rating 10/10

"I searched all over for the Canon T6s and it was on backorder everywhere. I was so thankful when I saw that PROFEEL/PMI had it in stock. The camera was shipped the next day, and it arrived two days before the estimated delivery. I will be ordering from them again!"

Rating 10/10

"This is the 2nd time I've dealt with PMI & it won't be the last! Great prices & great customer service:) Thank you! "

Rating 10/10

"Profeel really stepped up to the plate to help me on a last minute order for a Canon &D Mk II. I especially want to thank Ester for going above and beyond to help me complete the transaction and have it on the truck for shipping. This entire transaction took place in less than 30 minutes. I had problems trying to get my bank account approved and with Esters savy and patients she knock it out of the ballpark!!
I will highly recommend my friends to use Profeel.
Thank you Ester!!

Rating 10/10

"I placed an order for a Canon 7D II on April 12, 2015. I received a brand new, in the box, USA warranty, as-advertised and as-promised, 0 shutter count (I checked) body with all accessories. Prior to, during, and after placing the order, Profeel was very responsive, professional, honest, cooperative, and a genuine pleasure to work with. The body did have some focusing issues upon receipt. Live view was spot on 10 out of 10 times, but the mirror-based autofocus was missing more than half the time on a stationary target in One Shot. I did consider and actually started the process of returning it for an exchange. Profeel was very responsive, immediately sent a return shipping label, and I was all ready to box it up and send it back. In other words, if I had wanted to exchange it, I am 100% confident that I would have been able to without fuss (which was why I also gave them 5 stars on this dimension below). However, after talking at length with several support folks at Canon, and reading the excellent Lensrentals.com article on autofocus systems and variations across bodies and lenses, I opted to send the body to Canon for service where they confirmed the issues I was seeing and re-calibrated it at no charge. At Canon’s recommendation, I also shipped back my 70-200 2.8L II (which was sadly no longer under warranty) and paid Canon to calibrate my lens to the new body at the same time. The lens and body came back and the autofocus issues were gone. The autofocus is excellent now, my lens is calibrated to this body, and I am delighted with the performance. So as far as my experience Profeel, I could not be happier. The money I saved more than covered the calibration of my lens to the new body, and obviously Canon honored the warranty on the new body. I now have exactly what I wanted—a tack sharp 7D II that is churning out a very high percentage of keepers. I will use these folks for big-ticket photography purchases going forward. I admit I was skeptical at first, but these guys are for real, and it was actually a better buying experience than I was used to when buying from the big online photo retailers (you know who I’m talking about). Thank you David! "

Rating 10/10

"Lens came as expected. Was packed properly. Took an entire week to receive which was longer than expected but overall a good transaction."

Rating 10/10

"Amazing Service! Got me a great price by talking with customer service and stayed competitive with the online market. Invoiced me at 10PM so I didn't have to wait till the next day to process my order. Camera arrived quickly and is amazing!"

Rating 10/10

"A great alternative to the big, more well-known sellers.

I purchased some Canon gear and was able to get the absolute best price anywhere at Profeel. No other authorized dealer could compete. I would totally do business here again.

Shipping was fast and sturdy.

Rating 10/10

"Perfect!! . Bought a brand new Canon 6D The price was the lowest available at the time of purchase,Amazon, B&h,Adorama couldn't get close. Delivery in 2 days, Packaging was far better than what amazon sent.Yes, i bought one earlier through Amazon, i had to return because it already had a shutter count of 200. Call it testing or Quality control,it is a used cam to me. There are cameras available which are sold as USed with tht shutter count.The one from Prfoeel came with ZERO shutter count. Anyways would recommend Profeel and sure would come back again."

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PROFEEL / PMI Digital [profeel.com] is a merchant member
PROFEEL / PMI Digital [profeel.com] participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,688 merchant members.