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141 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/PLCCenter","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","store_rating":"9.50","total_reviews":"141"}, "store");)
reply posted Oct-23-2012 “Hello ssaborio,
I greatly appreciate that you shared your experience with others. We do try to impress 100% of the time. If ever you have any trouble working with us please ask for me by name.
Thanks again for the opportunity and for your kindness.
John Radwell
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello,
I wanted to thank you personally for your understanding and for your time on the phone to help us resolve and learn from your experience. As I mentioned to you in our last conversation it may be helpful to you (and the many customers and vendors who use our site) to take note of the Date to the right of the photograph (green type) on our product detail pages (see example http://www.plccenter.com/en-US/Buy/ALLEN%20BRADLEY/1771AA). When the listed information is confirmed by the original manufacturer we apply that confirmation date to the data. Please allow us to confirm all information that is listed at the website but especially when the data is tagged with an older date. We communicate with over 13,000 manufactures to keep our data as accurate as possible. Because of the sheer magnitude (many millions) of part numbers we list and stock, some data may become outdated over time. If this occurs we contact the manufacturer to determine the current information and communicate our findings to the interested party. This will cause a change to the data as listed on the web and that updated information is subsequently listed.
Please never hesitate to contact me directly if you have this or any issue moving forward and thanks again for the opportunity to be of service. It is our goal to be your very best option every time you contact us and this includes price as well having accurate data, great customer service, and reliable quality.
John Radwell
VP, Customer and Vendor Relations
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello Hbruner,
I wanted to send you a quick note to thank you personally for taking the time out of your busy day to leave this very kind feedback. We greatly appreciate all feedback and use it to improve. If there is ever anything that I can do for you please do not hesitate to ask for me by name.
Sincerely,
John Radwell
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello John,
I am very sorry for the issues that we had that delayed your shipment. I have just left you another message following up our resolution to ensure it met your needs. Please never hesitate to contact me directly moving forward about this issue, or any issue. We appreciate every opportunity to learn and improve and I look forward to hearing from you.
Sincerely,
John Radwell
VP, Customer & Vendor Relations
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello Visionary Scott,
I wanted to thank you for taking the time to leave us this feedback. We aspire to impress and save our customers money and time with their every need. If we ever fall short of this expectation we appreciate any opportunity to learn and improve. Please let me know personally if you ever have any trouble or ideas of how we can do a better job.
Thanks again for the kind words.
John Radwell
Radwell International
VP, Customer and Vendor Relations”
reply posted Oct-11-2012 “Hello,
Thanks for taking the time to leave this feedback. In reading your comments I am very happy to see that we took the time to assure your satisfaction and to assure the board would work for you prior to sending it out. Kyle and Mike are excellent and truly care about their customers. Please let me know if you ever have any issues that I can help you with and thanks again for taking this time to leave such a nice comment.
Sincerely,
John Radwell
VP, Customer and Vendor Relations”
reply posted Oct-11-2012 “Hello LonniJobe,
I wanted to send you a quick thank you for taking the time to leave us this feedback. This was very thoughtful of you and we greatly appreciate it. If you ever need us again and have any problems or ideas that may help us improve our products or services please remember to ask for me directly.
Sincerely,
John Radwell
VP, Customer and Vendor Relations”
reply posted Oct-11-2012 “Hello Lou,
I wanted to thank you personally for taking the time to leave this feedback. About 25 years ago I had the pleasure of working for my Father and I learned everything I apply today about customer relations from him. I truly wish he was alive today and could read your remarks as I know he would be extremely proud. We do care about our customers no matter the size of their last order, as well as our employees, our vendors and our community. We understand that we are all partners, and that every positive and productive relationship leads us to greater success.
If there is ever anything that I can do for you, please never hesitate to ask.
Sincerely,
John Radwell
VP, Customer and Vendor Relations”
reply posted Oct-11-2012 “Hello Jmudryk-
I just wanted to send a quick note to thank you for amending this feedback. We apologize again for the confusion and frustration we have caused and greatly appreciate the opportunity you gave us to correct this. We have also applied learning to assure this same mistake on our part is never repeated. Please never hesitate to contact me directly. At Radwell International (PLCCenter.com) we appreciate and use all feedback to improve and we are very thankful for any opportunity to support our customers.
Sincerely,
John Radwell
VP, Customer and Vendor Relations”
reply posted Aug-16-2012 “Thanks for taking the time to share your feedback. We have shared your kind words with the staff involved and I am sure it made their day. If there is ever anything that I or Radwell International can do for you moving forward, please let us know.
Thanks again,
John Radwell
Radwell International, Inc.”
reply posted Aug-16-2012 “RMoyer,
I wanted to send you a quick note to thank you for taking the time to share your feedback. This is very thoughtful and greatly appreciated. Please never hesitate to contact me directly if I can ever help in any way.
Thanks again,
John Radwell
Radwel International, Inc.”
reply posted Aug-16-2012 “Ksuskeet,
Thanks so much for taking the time to leave this feedback, it is greatly appreciated. If there is ever anything I can do for you, please let me know personally. Our goal is to meet our quality, price and delivery promises and be the best possible company in every way.
Thanks again,
John Radwell
Radwell International, Inc.”
reply posted Jul-26-2012 “Hello Maxstech,
Thanks for taking the time to provide this feedback and share it with others.
Please let me know personally if we need improvement in any area.
Thanks again for the opportunity's.
John Radwell
Customer Relations
Radwell International, Inc.”
reply posted Jul-26-2012 “Jean Francois,
I wanted to send you a quick note to thank you for taking the time to share your feedback. This was very thoughtful and greatly appreciated. Please never hesitate to contact me directly if I can ever help in any way.
Thanks again,
John Radwell
Radwell International, Inc.”
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![Share](javascript:share_rating({"review_body":"I hope this will help everyone understand how this company works. When you place an order online, it\u0027s not really an order, it\u0027s what they call an order request. The prices are not necessarily the actual prices. I think these are just some prices that were in their system at some point in the past. Once this order request is placed, for all parts where they act as the middleman, they begin calling their vendors and getting prices and terms. When some of the vendors inform them of different prices that are higher, they then put your \u0022order request\u0022 on hold, for you to then approve the new (higher) price and \/ or terms (non-cancelable \/ non-returnable). This is their process, it\u0027s not really an order in their mind, even though the price has been given (online pricing), accepted by you, and even paid for (paypal). The fact that an order is a contract is circumvented via the \u0022order request\u0022 status. I thought I had bought some stuff, but apparently I didn\u0027t. I have now cancelled that order \/ order request, and if i can, I\u0027ll report back as to how long it takes to get a refund. The rep said that the pricing will be updated tomorrow...we\u0027ll see. Also, I have bought some stuff from them via E-bay, which I do highly recommend, as they are required to be upfront with all terms and conditions per E-bay policy, and everything ran smoothly.<br><br>Update: Today, I was contacted and they were willing to process the order as placed. I am changing my rating based on this.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1908363#comment1908363","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"jnnewton","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great merchant. I have always received great customer service. Never had any problems with any of the items I have purchased from PLCCenter. Prices are extremely reasonable. Will definitely continue to do business with them.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1898533#comment1898533","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"hbruner","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order for 3 week now and still not get the item. NEVER BUY FROM THIS WEBSITE AGAIN!!!","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1896861#comment1896861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"johntotor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The quotes and estimates I received for parts were quick and accurate. The New old stock components were in excellent condition with all original documetation. Every item was accurately described and only one of the components had a delay while getting new from the manufacturer.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1895523#comment1895523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"Visionaryscott","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My customer\u0027s 300HP drive was down and the manufacturer did not have the circuit board required for at least two months. I went on line to plccenter.com and found a board for that drive. I called and spoke with Kyle who quickly got all the info required and emailed me a quote for the rush delivery. All looked ok and he proceeded from his end. I received a call from Kyle and their tech Michael a half an hour later to confirm the series and revision of circuit board as there had been some confusion in the past with this particular part number. Michael emailed me four excellent pictures of the board so that I could confirm that it was indeed exactly the revision\/series issue required. Again, all looked good. The board was received early the next day, less than 24 hours from the initial call, and I proceeded to the customer\u2019s site. The circuit board was configured on site to match the original and everything started up fine. The customer was extremely happy having the situation resolved so quickly. <br><br>I am very impressed that Radwell took the time to verify the part via photos to eliminate any errors\/issues. <br><br>Thank you very much!<br>","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1885749#comment1885749","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"goodrpm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In the event of the ASCO rebuild kit that I had purchased from you. Your shipping was reasonably efficient. Upon receiving it, I immediately repaired our valve and put it back into service. ASCO recommends that one rebuild these valves once a year. However, I let this one go for 5 years and only when it wasn\u2019t closing anymore did I remember that I hadn\u2019t serviced it for a while. Of course, the diaphragm had turned into a solid inflexible material keeping the valve from closing. <br> <br>Thanks for having this at such a radically reasonable price! <br> <br>","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1872133#comment1872133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"LonniJobe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Even though I only spent a few dollars, I was treated with respect and courtsy. In todays market that\u0027s a nice feeling to have.You guys care about all customers big and small.<br>Well done and thank you!.<br><br>Lou Sharrock.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1829033#comment1829033","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"English2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"** I must say the unexpected happened. John and Teresa of Radwell contacted me not long after I made this post and they have corrected the problem. I am now upgrading the rating. I am amazed they took the trouble after all this time. **** Purchased a 1784 card from them in 2010 but ordered the wrong one. PCMCIA instead of PCI. So I got a return auth sent it back and had to pay for the other. The first board was $1031 and the correct one was $798.50. I did not even take the first on out of the packing they sent it in. The second board did not work but I was so busy with the installation never followed up. I discovered they gave me a refund of $3.80 on the $1031 board. So, I spent around $1,800 and got nothing for it. I am mainly upset that they did not refund me for the 1st board and did not alert me either. If I would have know they would screw me out of the money I could have kept the one I wrongly ordered and at least had \u0022something\u0022 for my $1031. ","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1800211#comment1800211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"jmudryk","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had an excellent experience using PLCCENTER.com. All items were received as described, timely and in working order. We received a customer service call also after order was placed questioning a mistake we had made and it saved us money. Very happy with the service and quality of product. will use this company again if the need arises in our future projects.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1786355#comment1786355","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"postproduction","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Radwell Int\u0027l Inc. continues to supply or assist in finding obsolete parts. if a direct match can\u0027t be found they will assist with finding\/recommending a suitable replacement.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1763984#comment1763984","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"RMoyer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"You folks were easy to work with and I appreciate the quick service along with the follow up. It\u2019s nice to see a company who is still focused on customer service. I will keep you in mind should we ever need control products in the future.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1762624#comment1762624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"ksuskeet","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All the part received in good condition and shipping is fast.<br><br>Will order from your company again if needed.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1724106#comment1724106","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"maxstech","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" our last repair is working fine. I will take this time to tell you I think you company does a great job for us. I am very pleased with the work you have done for me and with your people. I would also like to point out one of your employees that I think does a super job. Her name is Rachel Reagan, I have worked with her several times and she goes above and beyond the call of duty. I hope this helps.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1709478#comment1709478","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"hougen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything is fine, I got what I asked for with my last order.<br><br>The product is working fine too.<br><br>Will surelly do business again with Radwell International.<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1708568#comment1708568","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"JeanFrancoisSenechal","rating":"5"}, "single");){kind=link}
"Excellent service, great communication and good prices."