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134 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/PLCCenter","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","store_rating":"10.00","total_reviews":"134"}, "store");)
reply posted Dec-31-2012 “Hello
I just wanted to send you a quick note to thank you for using us and for the thoughtfulness in sharing your experience. If you ever have any trouble please remember to ask for me by name, and always expect the best from us here at PLCCenter.com.
Sincerely,
John Radwell
Radwell International, Inc.”
reply posted Dec-31-2012 “Hello Terry,
I wanted to thank you again for the kindness you have showed us in sharing your feedback at resellerratings.com. If there is ever anything that we can do for you or your company please never hesitate to ask. We pride ourselves on supporting our customers and their systems and we are very happy to have you as one of our valued customers.
Have a great holiday and a safe and happy new year.
Sincerely,
John Radwell
Radwell International, Inc.”
reply posted Nov-21-2012 “Hello Bless,
My name is John Radwell. I work with John C who followed up with you. I just wanted to send you a quick thank you for sharing your feedback. We greatly appreciate you as a customer and the time you have taken to share your feedback on this public formum. If there is ever anything that I can help you with please never hesitate to ask for me.
Sincerely,
John Radwell
Radwell International, Inc.”
reply posted Nov-21-2012 “SCGeorge,
Thank you so much for the very kind words. In over 20 years of doing this I have seen few complements as nice as yours. I have shared your feedback with all of our 500 plus employees as I feel your comments put in writing the goal we have for each and every order and customer no matter how large or small.
Please never hesitate to ask for me if I can help you or help us improve in any way, and thanks again.
Sincerely,
John Radwell
Radwell International, Inc.”
reply posted Nov-21-2012 “Hello Mmagro,
My name is John Radwell. I just wanted to send you a quick note to thank you personally for sharing your feedback at resellerratings.com. Please let me know if you ever have any trouble, or ideas for improvement for us. We greatly appreciate your business and your thoughtfulness,
Sincerely,
John Radwell
VP, Quality, Customer and Vendor Relations
Radwell International, Inc.”
reply posted Nov-21-2012 “ShepardL,
I wanted to send you a quick thanks for sharing your feedback at this forum. All complaints are seen as opportunity's to improve at Radwell and the result after applying this idea for many years is a team of continuously improving professionals working together every day to achieve the goal of happy customers.
Please let me know personally if you ever have any problems or ideas that will help us improve further and thanks again for your kindness.
Sincerely,
John Radwell
VP, Quality, Customer and Vendor Relations
Radwell International Inc.”
reply posted Oct-23-2012 “I wanted to thank you personally for taking the time to share your feedback. If you do ever experience any problems with us, please feel free to contact me directly. We consider problems great opportunity's to learn and improve.
Thanks again for your kindness.
Sincerely,
John Radwell
Radwell International, Inc.”
reply posted Oct-23-2012 “Hello Josiev,
I wanted to thank you for taking the time to share your feedback. We follow up with all of our customers to ensure we provided a great transaction, and if there was an issue, it gives us an opportunity to make things right and learn and improve.
Thanks again for the kind words and please let me know personally if you ever have any trouble,
John Radwell
VP, Customer Relations”
reply posted Oct-23-2012 “Hello ssaborio,
I greatly appreciate that you shared your experience with others. We do try to impress 100% of the time. If ever you have any trouble working with us please ask for me by name.
Thanks again for the opportunity and for your kindness.
John Radwell
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello,
I wanted to thank you personally for your understanding and for your time on the phone to help us resolve and learn from your experience. As I mentioned to you in our last conversation it may be helpful to you (and the many customers and vendors who use our site) to take note of the Date to the right of the photograph (green type) on our product detail pages (see example http://www.plccenter.com/en-US/Buy/ALLEN%20BRADLEY/1771AA). When the listed information is confirmed by the original manufacturer we apply that confirmation date to the data. Please allow us to confirm all information that is listed at the website but especially when the data is tagged with an older date. We communicate with over 13,000 manufactures to keep our data as accurate as possible. Because of the sheer magnitude (many millions) of part numbers we list and stock, some data may become outdated over time. If this occurs we contact the manufacturer to determine the current information and communicate our findings to the interested party. This will cause a change to the data as listed on the web and that updated information is subsequently listed.
Please never hesitate to contact me directly if you have this or any issue moving forward and thanks again for the opportunity to be of service. It is our goal to be your very best option every time you contact us and this includes price as well having accurate data, great customer service, and reliable quality.
John Radwell
VP, Customer and Vendor Relations
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello Hbruner,
I wanted to send you a quick note to thank you personally for taking the time out of your busy day to leave this very kind feedback. We greatly appreciate all feedback and use it to improve. If there is ever anything that I can do for you please do not hesitate to ask for me by name.
Sincerely,
John Radwell
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello John,
I am very sorry for the issues that we had that delayed your shipment. I have just left you another message following up our resolution to ensure it met your needs. Please never hesitate to contact me directly moving forward about this issue, or any issue. We appreciate every opportunity to learn and improve and I look forward to hearing from you.
Sincerely,
John Radwell
VP, Customer & Vendor Relations
Radwell International, Inc.”
reply posted Oct-11-2012 “Hello Visionary Scott,
I wanted to thank you for taking the time to leave us this feedback. We aspire to impress and save our customers money and time with their every need. If we ever fall short of this expectation we appreciate any opportunity to learn and improve. Please let me know personally if you ever have any trouble or ideas of how we can do a better job.
Thanks again for the kind words.
John Radwell
Radwell International
VP, Customer and Vendor Relations”
reply posted Oct-11-2012 “Hello,
Thanks for taking the time to leave this feedback. In reading your comments I am very happy to see that we took the time to assure your satisfaction and to assure the board would work for you prior to sending it out. Kyle and Mike are excellent and truly care about their customers. Please let me know if you ever have any issues that I can help you with and thanks again for taking this time to leave such a nice comment.
Sincerely,
John Radwell
VP, Customer and Vendor Relations”
reply posted Oct-11-2012 “Hello LonniJobe,
I wanted to send you a quick thank you for taking the time to leave us this feedback. This was very thoughtful of you and we greatly appreciate it. If you ever need us again and have any problems or ideas that may help us improve our products or services please remember to ask for me directly.
Sincerely,
John Radwell
VP, Customer and Vendor Relations”
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![Share](javascript:share_rating({"review_body":"My sincere thanks to the folks at Radwell. During the aftermath of Hurricane Sandy, we were struggling to recover from 3\u0027 of sea water that infiltrated our facility. We had received a damaged replacement part that was ordered from another company. Being a weekend, this other company was not open. After contacting Radwell, they found an alternate part for me, and opened shop on Sunday morning for me to pick up the part. This saved us days toward getting our line back up and running, as this part was needed on a critical piece of equipment. I also had the opportunity to take a short tour of the facility, it is a first class facility that is very organized. I did not realize how many industrial components they had. Radwell will always be on my radar screen for industrial control parts.<br><br>Terry Kiefer<br>Maintenance Manager<br>Tribeca Oven Inc.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/2106295#comment2106295","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"tkkiefer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We receive nothing but very good and timely service from you guys, and we are happy to work with you.<br>I will contact Maurice for future requests if necessary.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/2083791#comment2083791","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"Happyblessygirl","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The power supply I ordered from Radwell International worked like a charm as suspected. They were really the only place that I found with a quality appearance and trusted reputation. Service and shipping were fast and the product was delivered as described. Would like to do business again but hopefully I won\u0027t have to (don\u0027t like when things break).<br>The fact that they followed up with a personal email to me about a simple cheap product was very thoughtful and caring from them. Nothing more to be said, quality products with good prices and exceptional service. <br>Edit: I forgot to mention they send a little treat bag which is a great touch! Changed \u0027how likely I am to shop here again\u0027 to extremely because I just had to order more replacements.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/2080597#comment2080597","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"scgeorge","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi John,<br>I was very satisfied with your company.<br>I will keep you in mind for future needs.<br>Best Regards","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/2069649#comment2069649","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"mmagro","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We have requests for many hard to find parts and Radwell is able to provide the parts. One part was backordered but arrived a couple days after the original shipment. I check Radwell\/PLC Center for parts first. ","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/2001979#comment2001979","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"shepardL","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We appreciated the availability of the item, which was an older pressure switch, a great price, and the very prompt delivery. Four families were suffering through repetitive water outages and the part solved the problem.<br><br>We definitely will return to Radwell International for other parts as needed.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1955473#comment1955473","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"TramwayWaterAssociation","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thank you Kierstan, and yes, that is correct, in my absence the ballast was delivered. I\u0027m sorry for the confusion and very appreciative for both your, and John\u0027s follow up with me. Far more important is the support than any insignificant issue along the way. I\u0027m very impressed with the immediate follow up. Thank you both.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1949947#comment1949947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"Josiev","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service, great communication and good prices.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1927121#comment1927121","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"ssaborio","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I hope this will help everyone understand how this company works. When you place an order online, it\u0027s not really an order, it\u0027s what they call an order request. The prices are not necessarily the actual prices. I think these are just some prices that were in their system at some point in the past. Once this order request is placed, for all parts where they act as the middleman, they begin calling their vendors and getting prices and terms. When some of the vendors inform them of different prices that are higher, they then put your \u0022order request\u0022 on hold, for you to then approve the new (higher) price and \/ or terms (non-cancelable \/ non-returnable). This is their process, it\u0027s not really an order in their mind, even though the price has been given (online pricing), accepted by you, and even paid for (paypal). The fact that an order is a contract is circumvented via the \u0022order request\u0022 status. I thought I had bought some stuff, but apparently I didn\u0027t. I have now cancelled that order \/ order request, and if i can, I\u0027ll report back as to how long it takes to get a refund. The rep said that the pricing will be updated tomorrow...we\u0027ll see. Also, I have bought some stuff from them via E-bay, which I do highly recommend, as they are required to be upfront with all terms and conditions per E-bay policy, and everything ran smoothly.<br><br>Update: Today, I was contacted and they were willing to process the order as placed. I am changing my rating based on this.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1908363#comment1908363","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"jnnewton","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great merchant. I have always received great customer service. Never had any problems with any of the items I have purchased from PLCCenter. Prices are extremely reasonable. Will definitely continue to do business with them.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1898533#comment1898533","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"hbruner","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order for 3 week now and still not get the item. NEVER BUY FROM THIS WEBSITE AGAIN!!!","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1896861#comment1896861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"johntotor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The quotes and estimates I received for parts were quick and accurate. The New old stock components were in excellent condition with all original documetation. Every item was accurately described and only one of the components had a delay while getting new from the manufacturer.","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1895523#comment1895523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"Visionaryscott","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My customer\u0027s 300HP drive was down and the manufacturer did not have the circuit board required for at least two months. I went on line to plccenter.com and found a board for that drive. I called and spoke with Kyle who quickly got all the info required and emailed me a quote for the rush delivery. All looked ok and he proceeded from his end. I received a call from Kyle and their tech Michael a half an hour later to confirm the series and revision of circuit board as there had been some confusion in the past with this particular part number. Michael emailed me four excellent pictures of the board so that I could confirm that it was indeed exactly the revision\/series issue required. Again, all looked good. The board was received early the next day, less than 24 hours from the initial call, and I proceeded to the customer\u2019s site. The circuit board was configured on site to match the original and everything started up fine. The customer was extremely happy having the situation resolved so quickly. <br><br>I am very impressed that Radwell took the time to verify the part via photos to eliminate any errors\/issues. <br><br>Thank you very much!<br>","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1885749#comment1885749","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"goodrpm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In the event of the ASCO rebuild kit that I had purchased from you. Your shipping was reasonably efficient. Upon receiving it, I immediately repaired our valve and put it back into service. ASCO recommends that one rebuild these valves once a year. However, I let this one go for 5 years and only when it wasn\u2019t closing anymore did I remember that I hadn\u2019t serviced it for a while. Of course, the diaphragm had turned into a solid inflexible material keeping the valve from closing. <br> <br>Thanks for having this at such a radically reasonable price! <br> <br>","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/1872133#comment1872133","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"LonniJobe","rating":"5"}, "single");){kind=link}
"The attention previous and after the purchase was really good.
They sent me the product through our shipping company, and for another country with no problem.
The product is working just fine.
I will recommend plccenter, with every one."