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"Although pcusa charges you $10.25 for a "1-Year Part & Labor Warranty" they refuse to acknowledge any attempt to contact them about deffective parts. You can try phone (it's busy), e-mail (ignored) even fax (ignored) - they will not respond. Fortunately, this was a "test buy" to make sure they offered acceptable service, prior to my big buy ($15K or so). PCUSA will not get that business or any other from me."
"I purchased a PC from PCUSA, and have yet to encounter any problems with it. They offered competitive prices and I recieved a good pc! The day it was suppossed to ship, I recieved it! Shipping itself, though, was very expensive. I would definetly order from there again!"
"This was the worst purchasing experience I have ever had.
After receiving my product it had the wrong hardware installed, and they made me pay freight to have it shipped back to have the correct work done. Additionally the RAM they installed was faulty and needed to be replaced.
When I received the machine the second time, it still had incorrect hardware and they refused to refund my freight charges and I was forced "to live with the mistake"
The customer service manager was unhelpful and rude, and I would not recommend this company to any looking to purchase a computer.
I was using this home purchase as a measuring stick for a larger 20 machine purchase I was going to make for my company, and they definitly lost my business.
"System was shipped as promised on their website (within 3 weekdays). I am really impressed with how much I got for my money. Product quality and assembly are top notch. I would definitely shop with PC USA again.
I was a little hesitant in ordering from a site without SSL encryption, but I still think it was worth it."
This review was modified by hexamer on July 12 2002 11:51:27 AM
"I am buying tons of equipment online and this was the worst expreience I've ever had. PCUSA is using unfair practices in order to get customers. The grand total of my purchase was $504 and they make me believe that shipping is free. Now once they've got my credit card number they generously billed $53 more.
I send them an email and the response I've got was extremely arrogant.
I can't believe this is happening. In these times of fierce competition I could choose better reseller. I hope they go out of business soon with all other cheaters who undermine the Internet economy.
"I bought a computer with no OS for a friend at work. The computer worked ok for two weeks and then died. After contacting PCUSA's tech support I was basiclly accused of using 'Pirated Software' and that was the cause of the computer not wanting to boot up with a Win98se boot disk. Yes we violated their warrenty by opening the chassis, but replacing the memory caused to computer to work fine! Lessons learned:1) If you purchase a computer with no OS run some burn in software for two days. 2)They use cheap memory in the hopes of catching any bad sticks while the computer is still in production.3) They connected the cdrom and the cdrw to the same ide cable. This defeats burning on the fly. Will I use them again? I don't know. Why didn't I ship the box back for them to repair? The cost of shipping and the cost of the new ram was equal. You pay your money and you take your chances... "
"Greatest available. Great prooducts, from the low end to the high end. take great pride in their work. We've bought 8 computers from them. I especially like the way they knock off the price if you pay by check in person. By the way, they DO have a toll-free number: 1-866-goPCUSA. The nutball below must not know that 866 is toll-free."
"As a business owner I am very impressed with the customer service and timely manner that PC Source has achieved. I ordered a system for a client on monday, by friday afternoon it was sitting on my bench. The system far exceeded my expectations. It was built and functioned perfectly. I've been in this business a long time and have never found a company that takes the pride in their product like PC Source does. Keep up the great work guys. I guarentee PC Source my entire client base as long as they continue producing a world class product.I really enjoyed doing buisness with PC Source. They take professionalism to a new height in the computer industry. "
This review was modified by Dreamweaver on April 25 2002 07:57:41 AM
"Accidentally shipped me a higher priced/better valued CPU fan for same price as the one I actually ordered, though I'm not complaining! Also, I ordered a motherboard, CPU, and fan and I think to save shipping costs and space, they installed the CPU and fan directly on the motherboard for me. Since I've never installed a CPU before, I really liked that. Not 100% satisfied that they don't have a 1-800 number or they don't have security on their website for ordering, but I suppose that keeps costs down. At least they have email. Overall, I'm satisified because the products work, were very reasonably priced, and shipping was in a timely manner."
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![Share](javascript:share_rating({"review_body":"I purchased a PC from PCUSA, and have yet to encounter any problems with it. They offered competitive prices and I recieved a good pc! The day it was suppossed to ship, I recieved it! Shipping itself, though, was very expensive. I would definetly order from there again!","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/49193#comment49193","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"Pyrarcane","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was the worst purchasing experience I have ever had.<br><br>After receiving my product it had the wrong hardware installed, and they made me pay freight to have it shipped back to have the correct work done. Additionally the RAM they installed was faulty and needed to be replaced. <br><br>When I received the machine the second time, it still had incorrect hardware and they refused to refund my freight charges and I was forced \u0022to live with the mistake\u0022<br><br>The customer service manager was unhelpful and rude, and I would not recommend this company to any looking to purchase a computer. <br><br>I was using this home purchase as a measuring stick for a larger 20 machine purchase I was going to make for my company, and they definitly lost my business.<br><br>I would not recommend this company to anyone!!!","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/48045#comment48045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"cjbilson","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"System was shipped as promised on their website (within 3 weekdays). I am really impressed with how much I got for my money. Product quality and assembly are top notch. I would definitely shop with PC USA again. <br><br>I was a little hesitant in ordering from a site without SSL encryption, but I still think it was worth it.","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/47488#comment47488","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"hexamer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am buying tons of equipment online and this was the worst expreience I\u0027ve ever had.<br>PCUSA is using unfair practices in order to get customers.<br>The grand total of my purchase was $504 and they make me believe that shipping is free. Now once they\u0027ve got my credit card number they generously billed $53 more.<br><br>I send them an email and the response I\u0027ve got was extremely arrogant.<br><br>I can\u0027t believe this is happening. In these times of fierce competition I could choose better reseller.<br>I hope they go out of business soon with all other cheaters who undermine the Internet economy.<br><br>NO MORE PCUSA!<br>","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/45768#comment45768","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"rockguru","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a computer with no OS for a friend at work. The computer worked ok for two weeks and then died. After contacting PCUSA\u0027s tech support I was basiclly accused of using \u0027Pirated Software\u0027 and that was the cause of the computer not wanting to boot up with a Win98se boot disk. Yes we violated their warrenty by opening the chassis, but replacing the memory caused to computer to work fine! Lessons learned:1) If you purchase a computer with no OS run some burn in software for two days. 2)They use cheap memory in the hopes of catching any bad sticks while the computer is still in production.3) They connected the cdrom and the cdrw to the same ide cable. This defeats burning on the fly. <br>Will I use them again? I don\u0027t know. Why didn\u0027t I ship the box back for them to repair? The cost of shipping and the cost of the new ram was equal. You pay your money and you take your chances... ","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/45750#comment45750","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"j_rhend","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Greatest available. Great prooducts, from the low end to the high end. take great pride in their work. We\u0027ve bought 8 computers from them. I especially like the way they knock off the price if you pay by check in person. By the way, they DO have a toll-free number: 1-866-goPCUSA. The nutball below must not know that 866 is toll-free.","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/44654#comment44654","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"clewis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"As a business owner I am very impressed with the customer service and timely manner that PC Source has achieved. I ordered a system for a client on monday, by friday afternoon it was sitting on my bench. The system far exceeded my expectations. It was built and functioned perfectly. I\u0027ve been in this business a long time and have never found a company that takes the pride in their product like PC Source does. Keep up the great work guys. I guarentee PC Source my entire client base as long as they continue producing a world class product.I really enjoyed doing buisness with PC Source. They take professionalism to a new height in the computer industry. ","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/43205#comment43205","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"Dreamweaver","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was really impressed that they had my computer built and shipped within two days. Everything arrived as ordered. Very pleased.","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/43128#comment43128","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"jim312","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Accidentally shipped me a higher priced\/better valued CPU fan for same price as the one I actually ordered, though I\u0027m not complaining! Also, I ordered a motherboard, CPU, and fan and I think to save shipping costs and space, they installed the CPU and fan directly on the motherboard for me. Since I\u0027ve never installed a CPU before, I really liked that. Not 100% satisfied that they don\u0027t have a 1-800 number or they don\u0027t have security on their website for ordering, but I suppose that keeps costs down. At least they have email. Overall, I\u0027m satisified because the products work, were very reasonably priced, and shipping was in a timely manner.","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/42286#comment42286","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"AirS822","rating":"4"}, "single");){kind=link}
"Although pcusa charges you $10.25 for a "1-Year Part & Labor Warranty" they refuse to acknowledge any attempt to contact them about deffective parts. You can try phone (it's busy), e-mail (ignored) even fax (ignored) - they will not respond. Fortunately, this was a "test buy" to make sure they offered acceptable service, prior to my big buy ($15K or so). PCUSA will not get that business or any other from me."