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Full Rating Profile
    • Address: 10 Jaycee Drive
    • Contact: help@ozbo.com
    • Phone: 866-601-5616
    • Customer Support: 866-601-5616
    • Business Hours: 8AM - 5PM EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.00/10 6.00/10
    Chance of future purchase: Rating 1.43/10 1.43/10
    Shipping & packaging: Rating 1.67/10 1.67/10
    Customer service: Rating 1.67/10 1.67/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

658 Customer Reviews

Rating 10/10
5/5
modified review posted

"My Pups LOVE your bacon treats :-) They Thank you. "



Rating 2/10
1/5
modified review posted

"LIES! LIES! LIES! First dog food order from them was perfect. Item was on sale and I had the 2 bags of dog food in 2 days. On my duplicate 2nd order, two weeks later for same item in same qty., it took 6 days to arrive and on top of that, they shorted me one bag. I was sent an e-mail from them saying they were shipping the missing bag the next day, so I waited for it to arrive. Turns out, they never shipped it and because it was over Christmas and New Year's holidays, I ended up running completely out of food. Did they care? Not one bit. I was out almost $100 as I scrambled to keep my four large (over 70#) dogs fed over the weekend and New Year's Eve and Day by feeding them my high dollar "occasional" raw diet food as I expected the food to be arriving any day. I tried to call on new year's eve and they were not in, so I sent a lengthy e-mail detailing the issue and my unhappiness. Finally, at noon on Wednesday, Jan. 2, I got an e-mail from Michelle (who claims she's a supervisor) basically saying "sorry for the delay, your item will be shipping soon". No compassion or apology for the error or anything. When I called, upset and frustrated, she ended up hanging up on me after telling me a supervisor was not available when I wanted to speak to someone other than her. After being hung up on and my request for an owner, manager, etc. call me immediately being ignored, I contacted the BBB, to get this issue resolved. The case is ongoing. I recommend all others that have had problems to do the same. By the way, Ozbo has a 'C' rating with the BBB, so if you do happen to get what you ordered the first time, don't press your luck with a 2nd order. They boast on Facebook they have an 'A' rating with the BBB, which as most everything else associated with them, a LIE. Even if they gave me their stuff for 1/2 price, I would not shop with them again and support such an awful company in any way. Customer Service rating is easily an 'F-'. I do 95% of my shopping online and Ozbo is without a doubt, definitely the worst company I have ever dealt with. BUYER BEWARE!!! "


Rating 2/10
1/5
modified review posted

"DO NOT BUY FROM THIS COMPANY!!!! They tell you something is in stock and take your money and not sent the product. I ordered on December 7, and by December 18 the order was still "in warehouse". They did not answer their phone, I messaged their live chat and received a message back telling me they would contact me back in 24 hours. Then while I was still on chat they emailed me and said I left the chat so they were contacting me via email! The only thing they were good at was cancelling my order. I imagine they have lots of practice at cancelling orders."

+ Read user comments

Rating 2/10
1/5
modified review posted

"Ozbo.com sold us a brand name item that is no longer in business and then sends cheap alternative. When you send it back they don't refund return shipping costs. As of today they are still advertising the same item.

Sent wrong item we returned it and they would reimburse shipping costs. We shipped and not they wont reimburse but tell us they would have sent a pre paid label if we asked someone else?They advertise a brand name blitz and sent us the wrong item . they refunded original purchase price but we are still out 30.00? they have been sent two emails and offer a pre paid label but wont offer a refund? They have received the item back we shipped them back to them.They are hiding behind email if you are willing to offer a prepay why not offer the same amount in a refund?They still advertise blitz who are closed and no longer in business, they do a bait and switch and then when you return it as they asked you are not credited for the return shipping
"

+ Read user comments

Rating 10/10
5/5
modified review posted

"Shipped quickly. I love buying from Ozbo."


Rating 10/10
5/5
modified review posted

"Ozbo was very efficient. the product delivered in a timely manner & correctly packaged. I will look to them again for future purchases."


Rating 10/10
5/5
modified review posted

"Fast shipping. Great product!"


Rating 10/10
5/5
modified review posted

"Very satisfied. The product I ordered Ivory liquid hand soap isn't available locally from either Hannaford or Walmart. Fast efficient delivery. A+"


Rating 10/10
5/5
modified review posted

"Great fast service and you cannot meet the price for shipping."


Rating 10/10
5/5
modified review posted

"Fast shipping, order was perfect!"


Rating 10/10
5/5
modified review posted

"Price was great, I could not find the item I wanted at any stores near me so the product, size and delivery were exactly what I was looking for. Overall experience was outstanding.
thanks
"


Rating 10/10
5/5
modified review posted

"Products exactly as pictured and described. Fast enough shipping....... GREAT PRICES !! Will shop again and have told my friends and people at office about Ozbo. Thank you !!"


Rating 10/10
5/5
modified review posted

"EXCELLENT - Extremely rapid and outstanding price."


Rating 10/10
5/5
modified review posted

"Very good service. Would rate as excellent."


Rating 10/10
5/5
modified review posted

"My overall experience was outstanding. Great product and awesome customer service. "


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