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"I ordered some Kohler cabinet knobs. Website said in stock. I also paid for next day shipping. When I did not receive an email that the product was shipping, I checked my account on line. The day after I ordered it the product showed processing and my credit card was charged. The second day, I checked and the product showed backordered. They did not notify me that it was backordered. I sent an email asking for more clarification and have received no response. I left two voice mails on the customer service line and have not received a response. I should have known better and should have checked the reviews. Will never use them again. Based on other reviews, you throw the dice on getting a hassle free transaction."
"I ordered a Kohler tercet tub here it was $200 cheaper than anywhere else. The product was backordered and only then did I read the reviews. I was nervous at first but I called customer service. They were polite and professional. They gave me a ship date two weeks in advance which I thought was reasonable. After only a week I got a email stating shipment was made over a week prior to the estimated date. The next day the shipping company called to set up delivery. The shipping company was polite and professional. The tub upon inspection was correct and undamaged."
"I received the email notice that my order had shipped. I waited a few days, but not receive the order. I checked UPS tracking and found the order was being held due to incorrect address. Three differnent online inquiries to OverstockDeals were completely ignored. I tried calling, but all I got was a recorded message saying to leave my number and they would call me back. They did not. I finally got my order by contacting UPS directly. My experience indicates that OverstockDeals provides zero customer service."
"I accidentally ordered a different model kitchen sink. (1 number off). I realized my error within minutes of making the order. Despite multiple emails and phone calls in efforts to replace the wrong item with the right item, I was unable to reach anyone until 5 days later. They simply told me, too bad. Once you hit the order button, you have NO recourse or option to cancel or change the order (like amazon.com any other reputable sellers). I now get to also pay a 15% restocking fee. Tough lesson to learn. I should have stayed with amazon.com. I would not recommend this seller for the sheer fact that reaching a human being is insanely difficult. Their "live chat" option on their web site NEVER works. They do not respond to their emails and voice mails in a timely way."
"I was skeptical about this company but everything was fine with my order, so I thought I'd share my experience to balance out the horror stories here. CLEARLY Overstockdeals has minimal customer service, and depends on others for inventory, so I'm not sure I'd rely on them for anything that was fragile or time-critical, but in my case I was just buying a replacement Kohler toilet seat with no urgency whatsoever. Overstock Deals had the lowest price by far, so I rolled the dice. I placed the order Thursday, it shipped Friday, and arrived Monday. Packaging was solid. No complaints here."
"Dishonest and uses False Advertisement to sell their products. I ordered an Axor Uno Showe ring. It arrived but was missing the plate required to screw the unit into the wall. The customer service response was that this was a display unit and that the missing plate was not on the picture on the website therefore is not included in the purchase. Total garbage-the item was not identified as a "diplay unit" nor should it be missing any installation parts! All websites have the same exact picture and descriptions as theirs for this item. Just because the "plate" wasn't shown in the picture doesn't mean they can sell an incomplete product. The screws and plastic adapter that were in the box were also not pictured on their website yet were included in the purchase. They seem like a dishonest company and will try to talk their way out of mistakes rather than have integrity and try to correct mistakes. Its obvious that someone at their warehouse took that piece out of the box. My issue is still not resolved but I will never ever buy from them again. Shipping process is poor as their is no QC to assure all parts are in the box. I rated them one star on the price because I paid a very high price for a unit I CANNOT USE!"
"I was hesitant due to the negative reviews but got my items in perfect order in just a few days - very easy and at a price much lower than I could find elsewhere. I got an American Standard sink and a Moen faucet and saved at least $40 on each item. Happy I risked it!"
"We are renovating our bathroom at the last minute for a family reunion this coming Saturday and ordered bathroom faucets (shower and sink), pedestal sink, vanity lights, etc. I placed the order on Sunday, Nov. 20, 2011. Then, I looked at the reviews on this site and panicked. On the following day, I received email notice that a portion of my order was not in stock and I thought "here we go...". I emailed back almost immediately and requested them to ship in-stock items and cancel the others. Approx. 4 hours later, I received an email reply that the in-stock items were ready to ship and that I would be receiving a credit. I later emailed with a request for shipping #'s for tracking and received an email with tracking #'s and the credit transaction ID to track my credit card credit for canceled items. I received the full credit within 3 days. I then began to receive my items on Monday, Nov. 28, 2011 (probably would have received them sooner if not for the Thanksgiving holiday). My pedestal sink top arrived via UPS on Tuesday, Nov. 29, 2011. It was shattered during shipment and we refused it on the spot. Called and got someone on the phone this time (usually get the voicemail), with profuse apologies and assurances that a replacement would be overnighted to meet our renovator's deadline. We recieved the replacement tonight, Thursday Dec. 1, 2011. Order is now complete. I have no complaints whatsoever with the responsiveness and willingness to correct things to keep this customer happy. They bent over backward to make things right. The only thing that I would suggest is a better communication system. Maybe I've just been spoiled by Amazon.com though"
"I ordered from OverstockDeals.com even after reading the reviews here. You can not beat the prices. I took a risk. Some of the items were not in stock so I had to order somewhere else. Other item came in perfect condition, shipped promptly. I was concerned about credit back to my credit card since I was a bit paranoid after reading all bad reviews, but it came back all right. The communication was via email very prompt. I got replies the same day or the next day. The phone 1-800 number goes to voice mail so I did not bother leaving voice mails but was fine communicating via email. I take one star off for the phone going to voice mail during business hours."
"OverstockDeals.com - Go elsewhere for your purchases. OverstockDeals had high ratings on BizRate and had a good price on the bath vanity and mirror we wanted. (BizRate does not have legitimate ratings...because of their advertising and promotion of stores like OSDeals). The OverstockDeals website had a promotion listing "Free UPS Shipping" when we ordered. The day after I received an email indicating our order was being processed, I received an email from the Customer Service Department informing me that the website promotion was a mistake, and we owed $128.00 additional shipping charge if we wanted to still have the item shipped. This was simply a sophisticated bait and switch. I emailed Overstock Deals with a request to abide by their advertising, and received this response: "Despite the fact that the website says free shipping, the information on the website is incorrect and we are unable to honor it." I called Customer Service to try to get a live person, and simply received a voicemail box asking me to leave my name and phone number. A day has passed, and still no response. I will never deal with this unscrupulous company again."
"I bought $1400 worth of Kohler products from Overstockdeals.com. Everything shipped and arrived in good condition. My troubles began when I returned the items. I followed and was within their guidelines for the return. I called to get an RGA #. I then sent the items back via UPS. They received on Nov 2, 2011 and I have had no communication with them since. I have sent them two emails, no response. If you call their 800# you get a message saying that their mailbox is full?? If you try and click on the Live Chat on their site it says not available - send an email. I have noticed that they have picked up many complaints in the last 3 weeks. I just filed one with the BBB of Denver, CO where they are based. I would stay away from this merchant as I am afraid they may be out of business. They have my money and their products and I have nothing."
"Did not like the ratings for this seller, but the price looked good... So I placed an order for a water filter system on 11/07/11 after 2:00 pm. Received an email confirming the order before 3:00 pm. Received the order at 2:00 pm the next day.Received in good condition, original 3M packing.Excellent transaction! I would give these folks a try again."
"Horrible Tactics, online ordering stated "in stock" so I purchase, AND they charge me, then two days later tell me Not in stock, will be 4-6 weeks JAC&@$$*$"
"These guys are awful. A few days after my order was accepted, they wrote and said that their website made a 'mistake' and I needed to pay an additional $150. After reading this review, I am not surprised, but very disappointed. Will NEVER do business with these cheats again!"
"Excellent transaction. I was hesitant at first after reading the reviews. I ordered 4 Kohler undermount sinks on Monday evening. They were delivered by noon Wednesday. The items arrived very well packed and in perfect condition.I am very pleased with my order and the price was far better than anything else on the web."