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"Pre-ordered Halo 4 from overstock, they didn't even begin processing the order until launch date, didn't send it to USPS for shipping until 2 days later. The tracking information doesn't even give a clear indication as to where the package is. I plan on avoiding overstock at all costs in the future."
"I wish now I had read the reviews before I shopped on Overstock. I ordered a pair of earrings for my wedding and paid the extra money to have them shipped on a 2 day delivery. They still have not shipped! When I contacted customer service they tried to tell me I asked for regular shipment terms of 3-5 days. I did not receive one straight answer from this person! Just the same BS of I am sorry and we can do nothing but contact the warehouse. When I asked if I would get an answer from them the same day, this person informed me it could take 3-5 days for a reply. Then when I asked how long for a refund if I cancel the order, I was told again 3-5 days. That seems to be their standard answer. I will never order from this place again. And strongly warn all others to be very careful about ordering, if they feel they must do so."
"Am not usually the one to write reviews online - but here goes, because i think they deserve this.I ordered a panasonic blu-ray BDT-220 player and had it sent to my wife in India on October 18. I was really apprehensive about this site from the reviews i saw online (which was AFTER i placed the order - and trust me, I got super-paranoid - lol - i would have cancelled if the card wasn't charged)Anyways - i received the order in 5 days flat - it was quick, in perfect packaging and price was cheaper than anything i could find in the country itself. I am glad i went with these guys because it was really a job well done from point A to point B. I know some people have had problems so i can't comment on that but i will buy again for sure. "
"I bought a 6 pack of stuffingless squeeky toys for my pup, as those are his favourites and they cost less than what I normally pay at the store. When I received these products, of the 12 squeekers(2 per toy), only three worked. So my pup won't bother, and I wasted my money. When I contacted overstock, they offered me a 10% refund (3/12 = 25% workable squeekers, so i thought 10% was little). I was about to accept the offer, seeing as it was better than nothing, when I remembered they sent me two emails. Upon reading the second email -- that came only 12 hours after the first one was sent -- it stated that because I actually had a life and did not reply right away (not in those words, exactly), the issue was closed and will not be reopened. WHAT?! I understand that certain people have had positive experiences with this company, but it seems their problems in dealing with them have not been all right, so I would not take the gamble in buying from these people again."
"I ordered a book from Overstock Digital for my sister's birthday and I expected it in 3 days. It came to me in 4. And one of the sides of the book was heavily dented. Although everything else went really well (they told me that they were shipping it off and when to expect it) they didn't do a fantastic job with protecting my sister's book and they didn't ship it very fast."
"Overstock.com is more like Overprice.com. Just check the Netgear GS605 network switch. Everywhere else are selling for $39.99, their price is over $46. Lot of places are free shipping and Overstock charge a few bucks fo shipping. By the time you added it all up. You pay over 25% more. OVERPRICE or not?"
"I was really worried after reading numerous reviews, but I really like the maggie bag and I live in Singapore, so overstock was my only choice to get it. I decided to buy from overstock.com after hesitation but I do not regret! I have received my maggie bag in perfect condition today!:) It arrived within 10 days! I hope my review can give u guys some confidence to order from overstock.com! "
"I was leary after reading all the negative reviews on this company, but have to say I am super impressed! I ordered golf clubs on July 26th and they were delivered today - August 1, 2012 - I live in Northern Ontario. The clubs are exactly as pictured. This has been a positive shopping experience for me!"
"READ!!! NEVER EVER ORDER FROM OVERSTOCK.COM 100% FRAUD!Its not the first time I order from them. I got many packages which the value was high.---------remember,this is the only condition you can be guaranteed to receive your order!!!at least more than 200 I should say. IF YOU ARE ORDERING A SMALL VALUE ITEM(especially under $100)-----BE AWARE---- YOU 80% MIGHT NNNNOOOOOTTTTT get your package!!! believe me!I ordered a fossil watch which was $115, I NEVER got my package. and I CONTACTED them 1000 times, all their customer service told me to wait!!! and wait! and wait!!!!---SO ,yeah, I wasted my 15 days! got nothing eventually!!I was pissed on the phone,so I told them to give me a refun right away! not to trace! and they did.So, after few days (about a week later), I thought I can still give them a chance, maybe that unsuccesful experience is just the abnormal situation--because I did have successful orders from them. SO I ordered another watch ,wich cost $60. I got the same answer this time, ask me to wait. the tracking status is only"electronic received" and nomore.------NO, THEY DONT DO ANYTHING FOR YOU TO CHECK THEIR INVENTORY OR WITH THE CARRIER.----YES, the ONLY answer they will give you is --"we have good connection with USPS, plz remember it requires 10 bussiness days for delivery"---which is a LIE!If you see your order status is the same as "electronic received" after 2 business days, NO NEED TO WAIT ANYLONGER, just go ahead order it from somewhere else. YOU WONT GET YOUR PACKAGE,I GUARANTEE YOU!!If you can order from somewhere else, or if you need to get something in a short time.-----DO NOT BOTHER----- when you faild to get your order, you contact them the only PREPARED Answer Would be: sorry you have to wait for 10 business days!! and after that you have to wait 4-5 days for a trace, and then 3-5 business days to credit back.total------------ 1 MONTH ------------and you just wasted your time, they dont give a shit!-------------divde------------------overstock.com--please DONT write me any comment! because I KNOW YOU ACTUALLY CANT HELP! just to say that to make it looks better, I have contacted all you ppl supervisors! if you ppl can do something for me ,I WOULDNT BE SOOOOOO PISSED!!! OVERSTOCK just LAME! LAME!LAME!LAME! DONT CARE ABOUT CUSTOMERS !!!AT ALL!!!!!"
"I can't honestly see why Overstock.com has such low ratings here. Their customer service is the best I've come across and they offer great discounts. Just to give an example, how many other companies do you know of that will stand behind a product they sell, yet wasn't made by them? I had a product that they sell fail outside of Overstock's return period. When I contacted customer service and explained that the manufacturing of this particular product was faulty, they immediately took steps to remove the item from their website and refund me the full amount. I received emails and phone calls through the whole process from excellent CS reps."
"I ordered a "handmade jigsaw frame". When I received the frame it was cheaply made and painted, not separate pieces of wood. I returned it and used there label, because every other website I've ever returned something from has free return shipping. They charged me $8.75 to return a 2 oz. object. I will never use them again. What horrible a horrible, falsely advertised product and ridiculous return policy."
"purchased a memory foam topper from overstock.com and what I received was not the right size and was not the right density. I could not email them and their customer chat person was not helpful at all."
"I purchased an inversion table from Overstock.com in April, 2012, without reading the reviews for the company. Having read them now, I probably would not have made that purchase. However, everything went very smoothly. The shipment was made timely, the email communication was complete as expected, and the item was exactly as they said it was. I am very happy with my purchase and how Overstock.com handled the transaction."
"I ordered this product originally on May 2nd and was told it would arrive May 14th. It never showed up and when I tracked it on the UPS website, it said it would now arrive the 15th. It still never came and the website updated again to say it would arrive on the 16th. Again, it never showed, so I called UPS and they told me to call Overstock. Overstock said they were running a trace on their end and that UPS would be doing the same. A couple days later I received a call that the package was "lost" and they would send a new one out. This was on Friday May 18th and I was ASSURED it was being shipped 2-day air on Monday and would arrive on Wednesday. Sure enough, the package didn't arrive on Wednesday and when I tracked it on UPS with the new tracking #, it said the package wasn't even shipped! I called Overstock and the customer service rep tried to tell me that "the shipper didn't scan the product because they were trying to get it on the plane fast". I laughed when she told me this but was again assured that it would arrive the next day. I asked "If this was shipped 2-day air, why is it taking 3 days?" She came up with some ludicrous excuse and at this point I was done being jerked around knowing very well that no package was arriving the next day. Sure thing, today is Thursday and there is no package. UPS has come and gone (twice) with nothing. I called UPS and they confirmed that the package was never sent. It is very obvious that this shipper (I don't know if it is Overstock or a 3rd party) is a scam and had NO intention of shipping my product. Even worse, is that customer service tried to convince me that the product was actually going to show up when they knew that it would never come. This is my first and LAST time ever ordering ANYTHING on Overstock. They are not a reputable company and I'll just stick with Amazon where I never have problems."
"DO NOT ORDER FROM OVERSTOCK!! AT ALL!!On a tight budget I ordered my Fiancee's wedding band from overstock. I saw a band that looked nice and would go well with her engagement ring. So I thought. After receiving the item which took days to arrive...I opened it and was completely dissatisfied. The ring looked nothing like picture and was so small. The stones were barely visible and the ring was so tiny and thin that the engagement ring would completely drown it out. You may as well wear the engagement ring alone if you had seen this band. I quickly went onto my account and placed an order return and refund. Their shipping label cost more than what it would cost me to ship it back on my own so I sent it back via USPS. After nearly two weeks before they claimed they received the item I got an email stating they opened an empty box. I contacted them immediately to dispute the issue. They told me I mailed them an empty box. I laughed and asked them why in the hell would I send back an empty ring box for a refund? They began going back and forth with me claiming I may have mistakenly forgot to put the ring in the box before shipping it to them. WHAT IN THE HELL??? WHO WOULD DO THAT??? WHERE ELSE WOULD THE RING BE?? ITS NOT AT MY HOUSE! IT'S NOT ON MY FIANCEE'S FINGER!! MY WEDDING IS A MONTH AWAY AND I NEED A NEW BAND AND MY MONEY BACK TO GET ONE! After two weeks of going back and forth with them on this issue dealing with a "SUPERVISOR" by the name of MARK H. he argued with me saying I sent them an empty box and would never receive a refund. I filed a claim with the Postal Service. The nice woman assisting my claim went out of her way to get images of the boxes as it went through the mail system all the way back to Salt Lake City. I had tracking info so they were able to track it down thoughout the shipment. After USPS sent me a letter confirming that my item was still in tact during shipment and was never tampered or broken open I faxed it over to Overstock. THAT SUPERVISOR MARK IDIOT had the nerve to tell me that was a big waste of time because the fact still stands I won't receive a refund for an empty box!! ARE YOU KIDDING ME!!! That was hundreds of dollars down the drain!! AND THERE IS NOTHING THEY COULD DO! I ended up having to spend more money to purchase my fiancee's wedding band from somewhere else and still didn't receive a refund. I have taken it up to corporate but at the end of the day they are swindlers!! I SENT THE RING BACK and I KNOW IT! MY FIANCEE KNOWS IT! THE USPS KNOWS IT!! GOD KNOWS IT!! But they basically told me I was liar and never sent back the item but an empty box in hopes of getting a refund. If that is not the lamest thing I've ever heard in my entire life!! NEVER BUY FROM OVERSTOCK!! THEY ARE A LOAD OF CROCK!! I HOPE THEY GO BANKRUPT AND GO OUTTA BUSINESS!! THIEVES!! My money is going to hurt me a lot more than it's going to hurt them!! ASSHOLES! I'M DONE!"
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