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"i would like to add regarding overstock that it is merely a retail site which fluctuates its price like anything, i was purchasing a rug item number 14858297....the day i was purchasing it was there for $354 and i was about to check out and suddenly something came up and i could not do it, and when i went back to my account on overstock the item was there in my cart but the price went to $761 and when i contacted their online chat i was old somebody will contact me and nobody has done till today..i have a proof to my purchase which still show my price of $354 which i luckly had coz i did snap shot and send to my husband....Please beware about their pricing which changes everyday and every second"
"BEWARE OF OVERSTOCK.COM RETURN POLICIES. If you order more than one item they charge to a shipping fee to return EACH ITEM. "
"I ordered a modern overhead light fixture for the kitchen in my new apartment and the entire process through overstock.com went really smoothly.They had instructions on the site that said a professional should install the fixture, so I arranged for an electrician to come. He get it up and working in baout 5 minutes. So easy. The light is absolutely beautiful.The only thing I don't absolutely love about it, is it doesn't sit flush with the ceiling. There is an exposed look that I didn't notice in the photos online. Going back after it was installed however, I see that the site pictures did show that. I just didn't notice.Anyway, I am very satisfied with the product and the shipping speed. The item was very affordable and looks like it cost much more than the $78 I paid for it."
"I ordered a Oak Breakfast Nook from Overstock. The freight company they contracted to deliver my order "Reddaway" missed my first appointment. I received no phone call from Reddaway or Overstock. I waited 4 hours for nothing. When I called both parties all I got was lame excuses. I had t wait 3 more hours the next day for my order to arrive. Reddaway LOST 1 of my 4 packages and in two of the three boxes I received was DAMAGE to my items.I contacted Overstock and they told me it would be 5 to 7 business day before they could get replacement pieces on a freight truck coming my way. REALLY! Then it would be another 5 to 7 business days for the replacement parts to deliver. WOW!My purchase was only $1,129.36 dollars, but you would expect better service than that!Anyway, I told Overstock forget it, I will box everything up in the original packaging and send it back to them. That was Saturday, October 24th. Today is Friday, October 30th and I still have the boxes. I have since started a chargeback with my credit card company because of the lame excuses I have been getting from Overstock.DON"T BUY ANYTHING FROM OVERSTOCK! VERY POOR CUSTOMER SERVICE!"
"I ordered a large, heavy file cabinet from Overstock. The cabinet I received was smashed. It took a good bit of work to get them to try to get them to pick it up which never happened. They had me wait at my house for 1/2 day for a phantom company that never came to pick up the cabinet. Then they (manager Kandi, I also talked to manager Chase) suggested that I invite some friends over to carry it down my stairs or that I get a dolly and drag the very heavy cabinet down my stairs myself. I explained that I'm a senior and the cabinet was very heavy but they didn't care. I called at least 8 times and they made excuses, dragged their feet and worse, told me they were "helping" me by describing ways I could develop a hernia and handle their problem for them. After 6 weeks, I was finally able to take care of their problem myself. Horrible customer service. I've read similar situations online. Avoid Overstock. "
"I have ordered multiple things from Overstock.com to include comforter sets, home decor items and two fireplaces. I have been very happy with all of the items I ordered. For one of the fireplaces I ordered, the mantel arrived with a little dent/crack. I called customer service and requested a replacement piece. The representative was pleasant and helpful. That same day, I sent an email and included a picture of the damage. Within a week, Overstock mailed me a replacement mantel piece for the fireplace. There was no hassle at all. I do use the customer reviews of products before ordering. I am sure that has saved me from purchasing items that I may have been unsatisfied with. In summary, my experience with Overstock.com has been great! I would and have recommended family and friends to order from the site. "
"I ordered a king quilt on Overstock and they sent a queen/full. I called them and they were rude and disconnected. They never ackowledged their mistake. However, they did send another queen/full quilt that was again not what I had originally ordered. I had to take action with PayPal, which I have found out, takes the vendors side basically because that is who uses their service and not the customer that also uses their services. Then O had the gall to say they were sending me another quilt that I never ordered. I told them to stop the shipment immediately. They have harrassed me for the 1quilts that I sent back & one that I can't send because I have no printer to print the label to send the other one back. The 2nd one that was send was devoid of all identification--no size, no brand, etc. I have wasted hours of my time with O and paypal. They raised the prices of the quilts on my also. They are thieves and the most unscrupulous online company I have ever dealt with. They take no accountability for their actions and put it all on the consumer. Never, ever, shop with Overstock. They are crooks!!!! By the way, I do a great deal of online shopping but never again with Overstock. "
"I sure wish I had checked the reviews on this site before I risked placing an order with overstock! Like so many others, I received something other than what I ordered.I ordered a set of sheets 7/22/2015. They arrived 7/28/2015 - in the wrong color.I contacted overstock and they issued a return shipping label. I shipped the unopened package of sheets back 7/30/2015, and overstock received them 8/3/2015.As of 8/14/2015 - eleven days after they received the return shipment - still no refund issued!I'm filing a dispute with my credit card company. That'll by my LAST order with overstock."
"Edit: Customer service worked on this for two days and found a replacement dining room set we were happy with and gave a substantial discount to honor my original purchase.==========I ordered a dining room table/chair set. My credit card was immediately charged (not pending or preauthorized, but posted) Three days later, when checking on the status of my order, I noticed it had been changed to a pair of chairs only. So I called in.Many reps and supervisors later I get the bottom line that they made an error loading information on the web page and they would not honor the sale. The new price was nearly 3x as much. I could accept a refund, a 30% discount on the new price or apply my purchase funds to another product. That is not satisfactory. They should deliver the product we agreed upon."
"WORST ONLINE COMPANY OUT THERE.I ordered a couch. They delivered the wrong one. They promise to send me a new one within three days so I can plan for a carrier to pick up the old one. The next day after all is plan they call me to tell me it's not going to be possible.Bottom line, I stayed for two weeks without a couch and customer service didn't seem to care and didn't even keep me in the loop. NEVER shop at overstock"
"I ordered a writing desk for my office, it came very fast however it came damaged. I called customer service immediately and they were very helpful in having a new desk sent out to my house. That one arrived fast as well, ALSO damaged. I now have 2 damaged desks taking up space in my home, courier has not come or even scheduled to come and get them. This is clearly inconvenient and I will not be waiting for a third damaged desk. Ironically my sister has ordered all new office furniture from them as well and her furniture came damaged too. More than once. "
"I must be one of the lucky ones because I find Overstocks customer service fabulous. I have had problems more than once with orders but they were always readily handled by their customer service department. They quite simply went above and beyond one many occasions to fix things I was not happy with."
"Worst company I have ever dealt with. Almost all merchandise is poor quality. Some items received damaged, and the process causes SIGNIFICANT delays, but so be it. Also, THEIR PRICES ARE NOT LOW. They have cheap unheard of brands with inflated retails, making it seem their discounts are high. For example, they sell a cabinet from a brand they just make up that's worth $50, assign it a retail of $1000, and give you a 60% discount to sell for "only" $400. It's a scam. My biggest problem, however, is returns.I returned a rug. I purchased it for $289.99 - 10% = $260.99. I wanted to return it, and was told I'd be docked $11 for the label, which is fine. When I got my refund, I only got back $210. I've now been emailing them back and forth for a month. I have shown them proof, which they summarily ignore.Basically, they shorted me my refund $40. The "Google Trusted Store Protection" seems to be a sham and isn't doing anything about it (so far). I spent $2800 in a week, and these guys have ripped me off for $40. No problem. I'm returning everything that I haven't already used, will never do business with them again, and will go through every process known to man to get back my $40 plus be compensated for my time. I plan to initiate a small claim for the $40, plus my time, plus filing fees, plus service fees. They won't send an attorney and I'll get a default judgement. Steer clear of this company. They are pretty much one of the worst companies to purchase from online."
"I have made a number of purchases over the course of the past few years from Overstock.com (mostly furniture and home goods, much of it on the larger side). All items have been delivered in a timely manner, in great condition, as described. Everything I have purchased was researched online beforehand, taking into account it's product reviews/ratings. Because my items have always arrived as expected I have not had to navigate their customer service, so I will admit that I can't say whether it's good or bad. I personally would not hesitate to or order from this site again."
"Terrible customer service. My family will never purchase from them again and I have initiated returns on almost $3,000 of past purchases made by each of my family members due to the treatment my aunt received from their loss prevention department. She placed an order after we had previously placed, paid for, and received numerous prior orders. She received a call from someone named Kevin because the shipping and billing address on the orders were different. The Kevin guy asked her a bunch of questions like how are you associated with both of these addresses and why are they different and things of that nature. Well, they were different on the 6 or so prior orders as well. This Kevin called our home phone and then our cell phone and then our home phone again. He told my auntie that the cell phone number had a different name than her name so it was suspicious. Huh? Ummm, i have FOUR mobile phone lines under one account for myself, my dad, my mom, and my aunt but the account is only in my name. I pay for all of their cell phone service!!! What does that have to do with the cost of tea in China??? Then he made her fax a copy of her drivers license (mind you, she is 83 so I had to do it!). She said she thought he also asked for her social security card but I told her we would not send it. Then after she did that they called back and said they got her ID but that they would not ship the order unless she wired the payment and that if she ever wanted to place another order she would have to wire the payment. When she asked why he told her it was because of a new credit account that she opened to pay for the order. My auntie has EXCEPTIONAL credit and THEY PREAPPROVED her and OFFERED the credit account to her so EXCUSE ME??? Again, we have placed so many orders that have been PAID FOR AND RECEIVED and then after they OFFER my aunt a credit account she is suddenly treated like a criminal? It seems like the right hand doesn't know what the left hand is doing there. But no problem and no sweat off our backs. Overstock can have all of their merchandise back. Auntie is sticking with her HSN, QVC, and Jewelry TV orders. Toodles!"