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"Horrible! I have printed with them before (invitations mostly) and had pretty good experiences so maybe there are new people there, but they are so awful. 25% of my order came damaged/printed off-center with an edge and they told me I could either return them for a refund (leaving me with no invitations for a party that is 2.5 weeks away) or they could replace them and they would arrive after the party. I am so beyond angry and will never use their service again. What kind of horrible customer service is that. And to be quite honest, the printing job was crap. I don't remember it being this bad and last time I ordered they came a little early, which was nice. This time they were delivered in the late evening on the very last day. I will just have to pay to get them reprinted. I would avoid this company."
"DO NOT USE this company. I am a professional photographer and designer with a wide range of clients and connections and I can guarantee that none of them will even look twice at this company. I sent my design in and they told me there was a problem with their spot UV so I changed the files and resent them. They sent me card that were completely black you could not see my website and the photos were extremely saturated. Now my monitors at home and in my studio are color calibrated correctly. I politely called and an email was sent back to me saying that I would receive 50% off of a new order… what happened to money back guarantee. I called again and the man argued with me in a very un professional manner and continued to tell me that this was my fault. My response was if the order was bad then why was it printed why was I not notified that on YOUR end the order was bad? His response was “it was your mistake not ours”. Overnight prints provided by far worst customer service that I have ever received; this company wasted my time and money."
"I used OvernightPrints for years, because they used to be a great company. This has changed. DO NOT USE THIS COMPANY. Their customer service is sadly lacking, as is their insistence that EVERY problem is a customer problem. I've been designing postcards and business cards for years, and I can say that the worst thing a printer can be is unwilling to accept their mistakes. As a designer, I say again, do not use this company. As a small business owner, I say again, do not use this company. The price isn't worth it!!!"
"I tried this service for the first time to order a small run of 100 business cards. The website made it easy to upload and see a proof of a design I created using Adobe software. Very reasonable price and quick delivery. However, there was a small flaw in the printing on the cards so I requested a reprint. They made this process easy and sent a whole new batch of cards and a free UPS label to ship the flawed cards back whenever I wanted. The staff was very courteous. I am really impressed and intend to use them for future printing needs."
"Overnight has great prices and overall very nice products. I have ordered from them many times, but about 85% of the time, I don't get the number of items I ordered. For example, I ordered 100 post cards, but I got 87. Or I ordered 500 post cards, and I got 475. I don't know why it is so difficult to count before shipping. Also, they don't tape their boxes, so often times, they come in a complete mess. Just yesterday, I received my shipment quite early, but the post cards had clearly fallen out of the box, gotten bent and muddy, and someone put them back in the box. REALLY?!"
"LOVE Overnight Prints! They have produced numerous projects for us and have always executed with quality products and great service. Will not use any other service but them! Thank you!"
"I received amazing customer service with Overnight Prints. They truly strive to please their customers. I will continue to use them for all of my printing needs. They reprinted an order of mine that I felt was off center- no questions asked. No hassles. "
"I have used Overnight Prints for years. On rare occasions when something goes awry the response to my emails was prompt, polite and they did what needed to be done to make things right. Prices are more than reasonable and the products are nice. They only improvement I would say is to pack a little better, since the main issues I have had are damages which occur during shipping."
"While "Customer Service" seems to be a thing of the past, there have been four employees of Overnight Prints who have gone above and beyond to insure a solution to my issues. E-mail responses were instant, and with a simple phone call with Eduardo everything was corrected on line as I waited and watched. I would highly recommend Overnight Prints to anyone with printing needs. "
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posted Nov-10-2011 
posted Nov-03-2011 
![Share](javascript:share_rating({"review_body":"DO NOT USE this company. I am a professional photographer and designer with a wide range of clients and connections and I can guarantee that none of them will even look twice at this company. I sent my design in and they told me there was a problem with their spot UV so I changed the files and resent them. They sent me card that were completely black you could not see my website and the photos were extremely saturated. Now my monitors at home and in my studio are color calibrated correctly. I politely called and an email was sent back to me saying that I would receive 50% off of a new order\u2026 what happened to money back guarantee. I called again and the man argued with me in a very un professional manner and continued to tell me that this was my fault. My response was if the order was bad then why was it printed why was I not notified that on YOUR end the order was bad? His response was \u201cit was your mistake not ours\u201d. Overnight prints provided by far worst customer service that I have ever received; this company wasted my time and money.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/941477#comment941477","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"NicoleLynnPhotography","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service when I had a glitch (that was my fault, not theirs). I always use overnightprints.com.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/925532#comment925532","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"Vickymed","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I used OvernightPrints for years, because they used to be a great company. This has changed. DO NOT USE THIS COMPANY. Their customer service is sadly lacking, as is their insistence that EVERY problem is a customer problem. I\u0027ve been designing postcards and business cards for years, and I can say that the worst thing a printer can be is unwilling to accept their mistakes. As a designer, I say again, do not use this company. As a small business owner, I say again, do not use this company. The price isn\u0027t worth it!!!","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/923126#comment923126","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"msradha","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I tried this service for the first time to order a small run of 100 business cards. The website made it easy to upload and see a proof of a design I created using Adobe software. Very reasonable price and quick delivery. However, there was a small flaw in the printing on the cards so I requested a reprint. They made this process easy and sent a whole new batch of cards and a free UPS label to ship the flawed cards back whenever I wanted. The staff was very courteous. I am really impressed and intend to use them for future printing needs.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/917919#comment917919","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"jvenverloh","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overnight has great prices and overall very nice products. I have ordered from them many times, but about 85% of the time, I don\u0027t get the number of items I ordered. For example, I ordered 100 post cards, but I got 87. Or I ordered 500 post cards, and I got 475. I don\u0027t know why it is so difficult to count before shipping. Also, they don\u0027t tape their boxes, so often times, they come in a complete mess. Just yesterday, I received my shipment quite early, but the post cards had clearly fallen out of the box, gotten bent and muddy, and someone put them back in the box. REALLY?!","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/898117#comment898117","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"ebwood86","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"LOVE Overnight Prints! They have produced numerous projects for us and have always executed with quality products and great service. Will not use any other service but them! Thank you!","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/896462#comment896462","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"amho171","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received amazing customer service with Overnight Prints. They truly strive to please their customers. I will continue to use them for all of my printing needs. They reprinted an order of mine that I felt was off center- no questions asked. No hassles. ","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/896254#comment896254","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"misszookeeper","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have used Overnight Prints for years. On rare occasions when something goes awry the response to my emails was prompt, polite and they did what needed to be done to make things right. Prices are more than reasonable and the products are nice. They only improvement I would say is to pack a little better, since the main issues I have had are damages which occur during shipping.","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/890327#comment890327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"foxboots","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"While \u0022Customer Service\u0022 seems to be a thing of the past, there have been four employees of Overnight Prints who have gone above and beyond to insure a solution to my issues. E-mail responses were instant, and with a simple phone call with Eduardo everything was corrected on line as I waited and watched. I would highly recommend Overnight Prints to anyone with printing needs. ","link":"http:\/\/www.resellerratings.com\/store\/Overnight_Prints\/comment\/876632#comment876632","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Overnight_Prints.jpg","store_name":"Overnight Prints","username":"MoParP2","rating":"5"}, "single");){kind=link}
"Horrible! I have printed with them before (invitations mostly) and had pretty good experiences so maybe there are new people there, but they are so awful. 25% of my order came damaged/printed off-center with an edge and they told me I could either return them for a refund (leaving me with no invitations for a party that is 2.5 weeks away) or they could replace them and they would arrive after the party. I am so beyond angry and will never use their service again. What kind of horrible customer service is that. And to be quite honest, the printing job was crap. I don't remember it being this bad and last time I ordered they came a little early, which was nice. This time they were delivered in the late evening on the very last day. I will just have to pay to get them reprinted. I would avoid this company."