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117 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/OuterInner","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","store_rating":"7.20","total_reviews":"117"}, "store");)
reply posted Mar-28-2013 “Hi Georgia! Thanks for your review, glad you loved your wedding dress and hope you had a wonderful day! :-D”
reply posted Mar-28-2013 “Hi Tania, thanks for letting us know. Apologies for the delay - I think you must have caught our shipping company at a busy time, but I'll pass on your feedback!
Added a $20 voucher to your account as a thanks ;)”
reply posted Mar-28-2013 “Hi there! Thanks for leaving your review - we're so grateful for that! :)
Glad you loved your dress, and we've added a $20 voucher to your account as a thank you!”
reply posted Mar-21-2013 “Dear Cyndi, that's brilliant - and please don't worry, it was our pleasure to help you!
Look out for the $20 voucher we're adding to your account as a thank you!
Thanks again, and we'll see you soon! :)
PS.
We'd love to see some pics of your daughter in her dress! Maybe you can share on our FB page?”
reply posted Mar-14-2013 “Dear Gelly, thank you for leaving your review for everyone to see! We're happy that you're satisfied and it's very kind of you to recommend us to your friends!
We're adding a $20 voucher to your account as a thank you ;)”
reply posted Mar-10-2013 “Hi Amena, as ever we thank you for taking the time to leave your review and share your comments about us!
We hope to see you again soon, and don't forget to use the $20 voucher I've added to your account as a thank you! :)”
reply posted Mar-07-2013 “Hi Terriergal! Thanks for leaving your review, we always appreciate customers who took the time to spread the good news :)
We've added a $20 voucher to your account as a thank you, and hope to see you again soon!”
reply posted Mar-01-2013 “Hi there! Thanks for reviewing us and we're delighted you loved your dress! :)
Please check your account as we've added a $20 voucher there for your next dress as a thank you!”
reply posted Feb-26-2013 “Dear Nichole, I understand your disappointment and frustration with this order.
We are helping you.
I want to put the record straight about what is happening.
You said that we are making you pay for the return shipping, but that simply isn't correct.
We DID make a mistake with the dress, and we will put it right at no cost to you.
We require you to send the dress to us because we are not at your location. We cannot arrange shipping from your address. However we have offered to refund you the shipping cost immediately, before we even receive the dress. That has been sent to you by email, so you have it in type.
All we need you to do is send us the shipping invoice by email.
It is standard procedure for us to ask customers who have placed a negative review to either change them or remove them once we have helped to solve the problem. We hope that you can do this once you are satisfied.
Although of course all good reviews would be best, at least customers can see that we do respond to cases like yours and help the customer.
Unfortunately mistakes can happen, and we are sorry about that, but we are doing all we can to put it right at no cost to you.
If we do not keep our promise then by all means you should tell everyone about this.
Once again we do apologise for the error in making your dress, and we thank you for your patience as we put this right for you.”
reply posted Feb-13-2013 “Dear Cynmoree, thanks so much for taking the time to review us - we're grateful for that! We're so pleased to hear that you loved the quality and everything else about the dresses you bought, and indeed your daughter looked superb in the pictures you shared on our FB page!
You make a good point about choosing custom sized dresses, essentially this 'made-to-measure' service will eliminate any potential size issues, as not every woman is a perfect fit for a standard size.
Thanks again for choosing us!”
reply posted Feb-09-2013 “Dear Lindsey, I'm sorry to hear your feedback.
I'd like to look into your issue in more detail and check to see if there's anyway I can help further.
I'm sorry that you're disappointed, that's not what we aim for, however it is not the case that you cannot return the dress.
I guarantee that you can return your dress, but depending on the issue we may or may not be able to issue a full refund. You will however be able to receive AT LEAST a 50% refund even if there was no issue from our end. If this hasn't been made clear then my apologies.
I will also check to see if we didn't reply to you for weeks, if that's the case then we have made a mistake as this isn't fast enough. I must say though that most of our customer inquiries are answered within one day, so either something has gone wrong or this is inaccurate. Either way, I will look into this case with our customer support team and come back to you with, what I hope will at least be, a much clearer picture of the issue and your options.
Thank you for your patience, and we are committed to helping you. Thanks!”
reply posted Feb-11-2013 “Hi Comfy!
Thanks for choosing us! We're really happy to get your feedback, and look forward to seeing you again soon :-)
Adding a $20 voucher to your account as a thank you!”
reply posted Feb-05-2013 “Dear Kashermay65,
We're always delighted to hear from our brides, and I can see that you've taken a lot of time to write your review and also are very happy! Thanks!
We're flattered to hear that you'd searched high and low to find your perfect dress, and really pleased that we can be a part of your special day!
I've added a $20 voucher to your account as a thank you for this review, and we look forward to seeing your pics - perhaps you can post them on our Facebook page?
Thanks, good luck with your wedding, and best wishes for the future! ~ Adrian”
reply posted Jan-14-2013 “Hi Gina, we're so happy you were able to find your dream dress through us, and thanks for taking the time to share this feedback...it really means so much to hear your kind words!
Please accept a $20 voucher on your account to be used against something new as a thank you for recommending us!”
reply posted Jan-14-2013 “Hi Becky, thank you for leaving your feedback about us and Roy. He's delighted you took the time to mention him, and we all wish you well!
I have added a $20 voucher to your account as a thank you for leaving your feedback!
See you soon!”
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![Share](javascript:share_rating({"review_body":"I was quite surprised about the quality of the dress I ordered for a wedding celebration! The material was not the best, but it was great and perfectly suits its price. It's not the first time I'm ordering here, the last year I ordered a cocktail dress and, actually, the quality and price of that dress made me order one more time. Both times I was not disappointed and in future I will definitely order here again.<br><br>What I dislike is the time of delivery. I expected the dress to come a week earlier, still it came on time and event couldn't be spoiled. Though, it's always better to order in advance and not to worry about such silly things.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2538289#comment2538289","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Tania111","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I must admit I was a little scared about online shipping (I think I'm an old school woman) but losing my "virginity" with you has been pleasant and wonderful. I will definitely do it again because I got exactly what I ordered, the dress fits perfect on me, price is competitive and considering I don't have to leave home to visit a store, the shipping time is ok too. Thank you very much, I love my new dress.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2536183#comment2536183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"dyby00","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would like to thank the great ladies at OuterInner. We put our order in for my daughters wedding dress right over their National Holiday time, and they worked with me to make sure the dress showed up on time. I felt bad for the person who had to take the time out of their Holiday to make sure my daughters dress was done, but I am so appreciative of them doing so. The dress is absolutely beautiful and I am definitely happy that we bought through OuterInner..","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2531149#comment2531149","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"cyndicochrane","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received my dress today and it is absolutely beautiful. True to size, beautiful materials, and I ordered only about 3 weeks ago record timing. I would recommend your services and will probably use you again in the future. This is a wonderful option for ordering formal dresses at a low cost. I was a little shocked at the price of shipping but well worth with how quickly I got the dress. The dress looks like the picture although the slit isn't as high in my dress but that is fine with me it is extremely close. Also, I ordered the dress in black instead of the blue shown in the picture and it is a true black.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2506647#comment2506647","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"gelly720","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"LOVE my dresses - BEAUTIFUL! Far better than expected - nobody had plus size dresses close to tis quality and price - SO HAPPY!!!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2485087#comment2485087","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Amena","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered three bridesmaids dresses with a request to have them add straps, or at least to send us the straps so that we could put them on at the proper length for the girls who would be wearing the dresses. Two of the dresses were just great, the other was a little different structurally inside (I think the seamstress left something out knowing we would be attaching straps so it didn't ultimately matter). That dress also needed a little alteration to fit the hips of the girl, but that is entirely normal for any dress you order. You can't guarantee they will fit even when you send custom measurements, unless the person is there to try it on.<br><br>It ended up being about $65 (including shipping) for each dress, which was a great deal for a budget wedding where we don't want to make our bridesmaids have to shell out a lot of money, especially when we couldn't find a dress in the style and color we even liked anywhere else.<br><br>I started writing this review before I noticed the email that suggested I do so, so technically they did not ask me to write it. I only noticed it when I went back to look at the date of order placement to fill in that information here.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2446455#comment2446455","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"terriergal","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"well, this purchase experience was beyond my expectations..the quality of my dress is really good..when I received it and held it for the first time and felt the satin I was a bit surprised...I was really happy and the dress really fits me well...I like it a lot..will definitely buy more dresses for sure! Thanks OuterInner","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2440287#comment2440287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"ddlcn","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Please be advised., this is a lesson learned.. dont order from this company, i received my dress.. it was nit how i requested., after i was advised numerous time.. not to worry not to worry..in tht chiense voice. After calling Roy n speaking with him several times.. it was our fault, dont worrywr will fix it, we will fix it... Now Outerinner is willing to fix the dress tht they didnt do right in the first damn place, but they want me to ship it back at my expense.. DHL wants <br>140.00 to ship it back , is Outerinner out of their minds. Let me remind you, this is their screw up in the first place.. Never never order frm Hong kong or China. Pretty dredses online, but they look like crap wen u get it... Thn this is really a kicker... Roy askef me to take my review down.. WHY, he is afraid people will know the truth abt ths awful company.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2417017#comment2417017","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Nicholebass","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I absolutely love the quality and craftsmanship in the OuterInner dresses. I ordered one in October for homecoming and one this month for a military ball. Both dresses were absolutely identical to the pictures. If a customer has a problem with a dress it has to be because they didn't choose the custom size feature.Please pay the extra cost...it is definitely worth it.my daughter's dresses fit her perfectly. I will never buy in the store again.I will always choose OuterInner,","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2387723#comment2387723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"cynmoree","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Do not order from this company. I purchased a possible bridesmaid dress for my wedding and I loved the picture online because the side of the dress was bunched and was very flowy. The dress looked nothing like the picture. The bunching on the side of the dress stuck out and looks very awkward. The customer service person took weeks to respond to my emails and would not let me return the dress. I even sent her a picture of how the dress looks in comparison to the picture online and was not able to return it. Now I'm stuck with an ugly dress that I will never wear that I paid over $100 for. I'm very disappointed and will tell everyone I can NOT to shop with OuterInner. ","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2374679#comment2374679","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"LindseyT2005","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I finally received my dress and it is so beautiful. I couldn't have ask for a better dress. Thank you so much for everything. I'll be ordering the rest of the dresses in few weeks. Thanks again!!! You're the best!<br><br>Comfy O.","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2365957#comment2365957","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"Comfy1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is without doubt, AMAZING!!!. I live In Australia, and over the last year or so have searched for a wedding dress for my special day in March. There were some lovely dresses, but nothing grabbed me, not to mention the cost!!! :(<br>Then online one day i came across OuterInner. At first I was very nervous about ordering online, let alone from overseas, but the dresses looked so beautiful, and the prices were just incredible!!!:D<br>I researched everything I could about the company, plus I read all the different reviews. There were only ever positive reviews, and the site itself was so professional. I created an account, and emailed the customer service team for advice ect.<br>The customer service team were brilliant, the reply's would always be within the day. To me that gave comfort and reassurance. I chose my dress (which was hard to do as there were so many beautiful dresses) and when the time was right I placed my order.<br><br>Yes I was nervous, yes I was worried the dress would be "nice", but cheap looking.... I prayed "my dress" stood up to the one I saw online.<br><br>Finally my dress arrived!!!<br>When I took it out of the box,I was in tears....it was just so beautiful. The quality, the craftsmanship,the "love" that went into this dress was just amazing. It was more beautiful than what it looked online. It felt and looked so expensive.....and I have not seen any like it here at all. I tried it on, and it fit so beautifully. I just can't take my eyes off this dress. The card they sent with the dress was such a beautiful touch. I cannot thank OuterInner enough. I will post photos from my wedding day. Why wouldn't I??? ;)<br><br>I highly recommend this wonderful company, they truly care about their customer. So much love and attention goes into their dresses,and the customer service team are just wonderful.<br>I recommend joining their facebook site as well, as the interaction there is just awesome. I have told so many people about OuterInner, my daughters are in awe :)<br><br>And me? i will be ordering ALL of my occasion dresses from them <br>in the future.<br><br>Thank you OuterInner :) :)","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2361939#comment2361939","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"kashermay65","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love this company! I had a horrible time trying to find a wedding dress that fit me. My shopping experience at the bridal store ended in tears. They didnt have my size on my dream dress. My mom found Outerinner and i fell In love with not only the dresses but the price. I ordered my dress on short notice and received it in perfect time. I will always recommend this company to anyone looking for a amazing dress. The details onmy dress is beautiful thank you guys for making my wedding a dream come true!","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2280959#comment2280959","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"ginabobina","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I stumbled across this wedding dress site purely by accident as I\u0027m having a small wedding and was not wanting an over the top, extravagant dress and as soon as I clicked on the wedding dress page I scrolled down just a few clicks and it was like love at first site. I hadn\u0027t even gone to any bridal shops to try on any dresses and once I\u0027d seen this dress, I didn\u0027t want to. I knew this was the dress for me, and the price was a dream come true.<br>From the first moment of contact the design team were beyond very helpful and so caring and polite, and even handled my constant contacting and checking up exquisitely.<br>I can begin to thank Roy enough for the help and reassurance he gave me an with the speedy finishing and arrival of my dress. I can not wait to wear it on my big day:)<br>Thankyou again so much","link":"http:\/\/www.resellerratings.com\/store\/OuterInner\/review\/2250837#comment2250837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OuterInner.jpg","store_name":"OuterInner","username":"becky88","rating":"5"}, "single");){kind=link}
"OuterInner was really helpful to me. I was able to find the wedding dress I dreamt of, quickly, easily and in an affordable price. The shipping was fast and the customer support was there to support me in any question or problem i faced prior to choosing from their variety.I would suggest OuterInner to any buyer who wants high quality products without having to pay a fortune."