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"They sell USED toner cartridges with NO mention of the fact that they're used or refurbished - clearly against the law- and don't see any problem with that. With those kind of shady business practices, I wouldn't trust that anything they sell is as represented. They toner cartridge came stuck in a box with no protection of the roller or the gears, the toner plug label has been ripped off, voiding the warranty, and you have NO idea how many times the things been recycled before it gets to you or what quality of toner they've put in it. Not worth risking your printer to save maybe $15. When I asked them to refund my money, they categorically refused. They claimed "we never SAID it was new" as if you should assume every product you buy is used or refurbished unless the merchant says otherwise."
This review was modified by jggjg on October 20 2008 09:56:53 AM
"Terrible! Sent them an email asking for a confirmation of my order 2 days after my order. Called them after waiting for another day and was told that they’ll email me the confirmation right way… 2 days passed and nothing was received. 8 days after the order, I’ve called them asking for the status. They had no idea… I told them to cancel my order but they told me that they have to call their warehouse to see if they have shipped the order and call me back. I gave them my cell phone number. They called my house and left a message: the order had shipped on that same morning(it was 9am when I called) and I should receive them by 9/16. I could deal with that… 9/17 and I don’t see anything… so, I called them back. They said that they’ll have to call the warehouse again and let me know. So, once again I told them to cancel my order and let them know that I will be calling my credit card company. About 1 hour later, their warehouse guy called my home and told my wife that they could send the order. They hung up on me when I called them back to make sure that they don’t try to ship and confronted them on their business practice."
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posted Sep-22-2008 
![Share](javascript:share_rating({"review_body":"Terrible! Sent them an email asking for a confirmation of my order 2 days after my order. Called them after waiting for another day and was told that they\u2019ll email me the confirmation right way\u2026 2 days passed and nothing was received. 8 days after the order, I\u2019ve called them asking for the status. They had no idea\u2026 I told them to cancel my order but they told me that they have to call their warehouse to see if they have shipped the order and call me back. I gave them my cell phone number. They called my house and left a message: the order had shipped on that same morning(it was 9am when I called) and I should receive them by 9\/16. I could deal with that\u2026 9\/17 and I don\u2019t see anything\u2026 so, I called them back. They said that they\u2019ll have to call the warehouse again and let me know. So, once again I told them to cancel my order and let them know that I will be calling my credit card company. About 1 hour later, their warehouse guy called my home and told my wife that they could send the order. They hung up on me when I called them back to make sure that they don\u2019t try to ship and confronted them on their business practice.","link":"http:\/\/www.resellerratings.com\/store\/Online_Supply_Store\/comment\/408882#comment408882","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Supply_Store.jpg","store_name":"Online Supply Store","username":"JetEye","rating":"1"}, "single");){kind=link}
"They sell USED toner cartridges with NO mention of the fact that they're used or refurbished - clearly against the law- and don't see any problem with that. With those kind of shady business practices, I wouldn't trust that anything they sell is as represented. They toner cartridge came stuck in a box with no protection of the roller or the gears, the toner plug label has been ripped off, voiding the warranty, and you have NO idea how many times the things been recycled before it gets to you or what quality of toner they've put in it. Not worth risking your printer to save maybe $15. When I asked them to refund my money, they categorically refused. They claimed "we never SAID it was new" as if you should assume every product you buy is used or refurbished unless the merchant says otherwise."