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"12/24/08: I will NEVER order from them again! I ordered an item to be delivered as a Christmas gift for someone. On their website, it said the item was in stock & usually ships within 24 hours. They didn't ship the item until 9 days later (3 days before Christmas). I contacted customer service twice, concerned about the delay, and they told me not to worry - they're behind schedule, but are upgrading the delivery of all packages to make sure they're all delivered before Christmas. I checked FedEx tracking, and the package won't be delivered until Dec. 30! I contacted customer service again, and they told me they decided to ship it by FedEx Ground because of the weight (14 lbs). And all they could say was, "We are a small company and have been overwhelmed... we are being stretched to the max here."
I never heard of this company before, but decided to take a risk & order from them because their website says they're CNET certified. Big mistake on my part! VERY FRUSTRATED & DISAPPOINTED!!!
1/6/09 Update: My nephew received his Christmas gift (Wii Fit) on Dec. 30. However, OEL packaged it in a used printer box, padded by used Priority Mail boxes with people's names & addresses still on the boxes - how ghetto is that! Yes, indeed they are a small company - they can't even afford to use new boxes with real packaging material!
After my bad experience with OEL, I contacted CNET.com, and it turns out OEL is illegally using the CNET certified log - CNET has sent a Cease & Desist to OEL! BUYER BEWARE!!!"
This review was modified by vodal73 on January 06 2009 12:29:47 PM
"Excellent company to deal with. When my order was placed I entered the wrong expiration date apparently. THEY called me within 30 minutes, fixed the problem, and never once tried to upsell me on anything (not even an extended warranty). Excellent price, GREAT customer service - I would buy from them again."
"This was a great place to shop. I got my order in just 2 days. They shipped with fedex ground and the service was good. It was sent with signature required which made me feel safe since it was an expensive printer."
"Everything was as expected as it should be when ordering from internet / mail order. I received E-mail confirmations of everything with the correct pricing and my order was shipped the same day. I would shop with this company again."
"Just a pleasure to deal with. I spoke with Philip on the phone who took my order. He was very friendly and easy to deal with. I didn't feel like I was talking to some "calling center" with yes mam = no mam. Just a friendly person who took my order "with a smile" - just a pleasent experience. I would shop with them again. Ask for Philip he is the best. "
"I bought a Lexmark T642N from them. They were the cheapest I could find and I usually am worried that the cheapest company = the WORST company. But this company is actually an authorized dealer so I ordered. I got the printer I think it was 2 days later. I am very happy with my order and would use them again."
"What a good company to deal with. I have bought a few things from them and I cannot give them enough praise! I have bought several printers and a shredder from them which all worked out perfectly. I would certainly go back to them them. They take my orders over the phone nicely with no sales pitch to buy anything else (maybe a mention of a usb cable to go along with printer, I don't remember) and they had my order shipped the same or next day. I had my order delivered to my house within a few days. All in all a good place to shop."
"Good experience purchasing from this company. Had a slight issue because I entered my zip code wrong, my fault. They called me the following monday and they called to get the right information, nothing else, no selling. I had a good experience with them and I would shop with them again."
"I ordered an expensive ($1700+) laptop computer, stressing that it had to be delivered to me in California by a specific date so my son could take it to college in Massachusetts. When it had not been shipped by the day before I needed it, I emphatically canceled my order. They delivered it anyway, so that I had to pay $60 to ship it to Massachusetts. When my son opened it, it was the wrong computer -- a lesser model, selling for hundreds of dollars less. Since OEL would not take the machine back unless I paid all of the shipping costs, despite their self-admitted "gross neglect in regard to your order," I filed a contest of charges with my credit-card company as well as claims with New York State and City consumer-affair authorities. (My investigation of OEL showed that it is operated out of a house in the Flatbush area of Brooklyn that is owned by the proprietor's father.)
After months of hassling -- during which OEL at one point told me "Why do you continue to E-mail us with E-mails that will get you noplace? You are simply wasting yours and our time. You obviously don't like what we have to say, so just give it up" -- the credit-card company ruled in my favor. Even then OEL wanted me to pay all shipping costs, although after considerable more hassling they agreed to pay the UPS charges and reimburse me for the shipping charges I had already incurred. The deal we made, in writing, was that OEL would credit $100 to my credit-card account before I shipped the machine back to them, and a further $40 after they inspected it to be sure they received everything they had sent me. But five weeks after they received the machine they had still not reimbursed the further $40, and apparently had not even inspected the computer yet -- telling me in an email sent 2-1/2 weeks after receiving the machine, "We do not have time to inspect returns all day everyday. When we have the chance that is when it will get done." This is typical of the high-handed and supercilious attitude OEL has taken since day one, and I frankly doubt they will ever reimburse the $40 they owe me, despite their written agreement to do so. It appears that I have no recourse except to press my claims with the consumer-affair authorities.
My advice: If you have the bad luck to order anything from this company, be sure to get everything in writing. and be sure to charge it on a major credit card that will stand behind you when problems arise. "
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![Share](javascript:share_rating({"review_body":"Excellent company to deal with. When my order was placed I entered the wrong expiration date apparently. THEY called me within 30 minutes, fixed the problem, and never once tried to upsell me on anything (not even an extended warranty). Excellent price, GREAT customer service - I would buy from them again.","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/396345#comment396345","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"LBarth65","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was a great place to shop. I got my order in just 2 days. They shipped with fedex ground and the service was good. It was sent with signature required which made me feel safe since it was an expensive printer.","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/318989#comment318989","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"forman3","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Everything was as expected as it should be when ordering from internet \/ mail order. I received E-mail confirmations of everything with the correct pricing and my order was shipped the same day. I would shop with this company again.","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/313705#comment313705","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"GhostWriter613","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Just a pleasure to deal with. I spoke with Philip on the phone who took my order. He was very friendly and easy to deal with. I didn\u0027t feel like I was talking to some \u0022calling center\u0022 with yes mam = no mam. Just a friendly person who took my order \u0022with a smile\u0022 - just a pleasent experience. I would shop with them again. Ask for Philip he is the best. ","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/309732#comment309732","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"johmldrw","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a Lexmark T642N from them. They were the cheapest I could find and I usually am worried that the cheapest company = the WORST company. But this company is actually an authorized dealer so I ordered. I got the printer I think it was 2 days later. I am very happy with my order and would use them again.","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/286549#comment286549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"barryg987","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought an outdated Canon printer from them and they were able to deliver it within 3 days as I needed. I would shop here again.","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/262007#comment262007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"punchina321","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"What a good company to deal with. I have bought a few things from them and I cannot give them enough praise! I have bought several printers and a shredder from them which all worked out perfectly. I would certainly go back to them them. They take my orders over the phone nicely with no sales pitch to buy anything else (maybe a mention of a usb cable to go along with printer, I don\u0027t remember) and they had my order shipped the same or next day. I had my order delivered to my house within a few days. All in all a good place to shop.","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/252174#comment252174","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"derler222","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good experience purchasing from this company. Had a slight issue because I entered my zip code wrong, my fault. They called me the following monday and they called to get the right information, nothing else, no selling. I had a good experience with them and I would shop with them again.","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/215209#comment215209","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"loh_hon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered an expensive ($1700+) laptop computer, stressing that it had to be delivered to me in California by a specific date so my son could take it to college in Massachusetts. When it had not been shipped by the day before I needed it, I emphatically canceled my order. They delivered it anyway, so that I had to pay $60 to ship it to Massachusetts. When my son opened it, it was the wrong computer -- a lesser model, selling for hundreds of dollars less. Since OEL would not take the machine back unless I paid all of the shipping costs, despite their self-admitted \u0022gross neglect in regard to your order,\u0022 I filed a contest of charges with my credit-card company as well as claims with New York State and City consumer-affair authorities. (My investigation of OEL showed that it is operated out of a house in the Flatbush area of Brooklyn that is owned by the proprietor\u0027s father.) <br><br>After months of hassling -- during which OEL at one point told me \u0022Why do you continue to E-mail us with E-mails that will get you noplace? You are simply wasting yours and our time. You obviously don\u0027t like what we have to say, so just give it up\u0022 -- the credit-card company ruled in my favor. Even then OEL wanted me to pay all shipping costs, although after considerable more hassling they agreed to pay the UPS charges and reimburse me for the shipping charges I had already incurred. The deal we made, in writing, was that OEL would credit $100 to my credit-card account before I shipped the machine back to them, and a further $40 after they inspected it to be sure they received everything they had sent me. But five weeks after they received the machine they had still not reimbursed the further $40, and apparently had not even inspected the computer yet -- telling me in an email sent 2-1\/2 weeks after receiving the machine, \u0022We do not have time to inspect returns all day everyday. When we have the chance that is when it will get done.\u0022 This is typical of the high-handed and supercilious attitude OEL has taken since day one, and I frankly doubt they will ever reimburse the $40 they owe me, despite their written agreement to do so. It appears that I have no recourse except to press my claims with the consumer-affair authorities. <br><br>My advice: If you have the bad luck to order anything from this company, be sure to get everything in writing. and be sure to charge it on a major credit card that will stand behind you when problems arise.<br>","link":"http:\/\/www.resellerratings.com\/store\/Online_Electronics_Liquidation\/comment\/197081#comment197081","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Online_Electronics_Liquidation.jpg","store_name":"Online Electronics Liquidation","username":"ozhead","rating":"1"}, "single");){kind=link}
"12/24/08: I will NEVER order from them again! I ordered an item to be delivered as a Christmas gift for someone. On their website, it said the item was in stock & usually ships within 24 hours. They didn't ship the item until 9 days later (3 days before Christmas). I contacted customer service twice, concerned about the delay, and they told me not to worry - they're behind schedule, but are upgrading the delivery of all packages to make sure they're all delivered before Christmas. I checked FedEx tracking, and the package won't be delivered until Dec. 30! I contacted customer service again, and they told me they decided to ship it by FedEx Ground because of the weight (14 lbs). And all they could say was, "We are a small company and have been overwhelmed... we are being stretched to the max here."
I never heard of this company before, but decided to take a risk & order from them because their website says they're CNET certified. Big mistake on my part! VERY FRUSTRATED & DISAPPOINTED!!!
1/6/09 Update: My nephew received his Christmas gift (Wii Fit) on Dec. 30. However, OEL packaged it in a used printer box, padded by used Priority Mail boxes with people's names & addresses still on the boxes - how ghetto is that! Yes, indeed they are a small company - they can't even afford to use new boxes with real packaging material!
After my bad experience with OEL, I contacted CNET.com, and it turns out OEL is illegally using the CNET certified log - CNET has sent a Cease & Desist to OEL! BUYER BEWARE!!!"