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"From the day I ordered to the day I received my shipment, it was exactly two weeks. There was a shipping snafu with Fedex ground. One Call made it sound like I could request a delivery time, so I requested delivery after 4:30 PM because I was requiring a signature (it was a set of expensive home theater speakers). In fact these shipping instructions were not given to the carrier, and after further investigation Fedex stated a delivery time can not be requested! So there was an obvious training issue here on the part of giving my false information on OneCall's part. Once I missed the first two deliveries, I called to put a hold on the shipment - so I could pick it up at a delivery store - but again the package was instead returned to OneCall, so a new order had to be cut and a new set of speakers shipped, delaying everything one more additional week. I probably called OneCall three times, each time talking to a friendly and helpful customer service person. In the end they got me a new set of speakers, not open box like I ordered, for the same cost as an open box set of speakers, so I can't complain. They sound awesome, but I recommend OneCall either not do business with Fedex, or at least inform you to have it delivered to a business if you are requiring a signature. "
"I used OneCall for a purchase: reciever, speakers, dvd player, tv mounting bracket, & shelving. I recieved everything in a timely manner. Everyting was packed carefully before being shipped. When it came time to get it up and playing I needed help......it was just a phone call away and they gave me excellent instructions & help in the most professional, friendly, & curtious way possible! I recommend them to anyone that is a do it your self type person because their team will give you all the help you need! "
"I am very pleased with the service frfom OneCall.com. They kept me up to date one the shipping of the TV. They emailed me what to expect with the shipping and how to sign and check for damage. The TV had a shock notice on the outside showing me if the unit was dropped or overly shook. I had arrainged for the TV to come during my half hour lunch period. The TV is great. They sent several follow up emails and even have a phone number to call if I had any problems or to better understand something on the TV. I have also ordered the 3d glasses for the TV from OneCall and I am currently looking in to buying a blueray from them."
"Awesome buying experience! I bought a Sony flat screen TV from OneCall.com, and I am really happy that I did. I had never heard of the company before, but I felt comfortable placing an order after chatting with an online customer service representative. That representative answered all of my questions and even matched a slightly lower competitor price. Plus, there was free shipping! My TV arrived only four days later and in perfect condition. I will definitely be using OneCall.com again in the future!"
"Fast shipping , good items and good seller."
"Exceptional service, product shipped same day, arrived perfectly packaged. Highly recommened OneCall. Thanks for the all around quality of the experience. Product ordered: Yamaha YHT-S401."
"Good prices and service, but bad email practices. I used name-my-price, and got an even better deal than the already low price, fast shipping included, and placing my order by phone was easy and fast. Called back a bit later to change my shipping address to FedEx Will Call, and that was easy and fast too. HOWEVER, OneCall then put me on a junk mail list without my consent."
"These folks are real pro's and know the products. products are shipped in great condition and they have great pricing. Wish all shopping was this great!"
"Order made, completed, confirmed, shipped, and received.Thank you for your expeditious handling of this order. Am awaiting the new receiver, as well, from Denon. Am using 2 of the speakers, so far, and they sound very good. Should receive said receiver in just a few days. When I get them all hooked up with the receiver, things should be just peachy."
"My order came swiftly and was in perfect working order, even was already charged (battery) and ready to use. Thank you so much for shipping it with such efficiency! Would gladly use OneCall again."
"OneCall has very good customer service and excellent prices."
"Although I was a little hesitant to shop with OneCall.com because I'd never heard of them before, I decided to give them a try because of their low pricing and free shipping. And boy am I glad that I took a chance. Not only are their prices exceptional, but their customer service and overall business practices are top-notch. I would recommend OneCall to anybody looking for a wonderful online shopping experience."
"I was very unsure of making such a large tv purchase online, as this was something I had never done before. I was a little scepticale of how the whole process worked as far as shipping and delivery, so I called Huppins OneCall directly. There customer service was excellent and answered all my questions and relieved all my concerns. I made my order directly over the phone and also bought the extended warranty, because if you don't use it, when it is up you can get half of your money back in store credit. My 55" tv was shipped to my home in Iowa for free, in perfect condition, and in only 7 days. I would definitly reccomend making a purchase with Huppins OneCall!!!"
"A one day turn-around coast to coast. I ' ve been a customer for over 10 years. Great track record. A great company to do business with."
"Hi,I would like to leave exceptionally positive feedback regarding order number: 10569256I initially place the order online for a Polk 550 Subwoofer and later called about where the order was and ultimately had the original order replaced with a Sunfire SDS10.Not only am I happy with the subwoofer, I'm very happy about the interaction I had with OneCall Representative that helped make the change possible. I appreciated the guidance and help I received during the conversation. I just called back to try to find who it was I spoke to so I could specifically identify the person that gave me exceptional service in my feedback here and learned that unfrtunately I could not. I was not in a place where I could write down the individual's name and I am sorry I don't remember it. Hopefully the individual remembers the interaction (I believe we spoke on 1/17).A happy OneCall customer,Mike Jenkins"
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