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"I ordered a 2-pack of HP ink from Office Depot. It arrived promptly 2 days later, but it had expired 2 months earlier. That means it's what, maybe 2 years old? I called to complain and the rep said she had never heard of such a thing and couldn't imagine how it could have happened. She arranged for a return and had a new pack shipped to me. Imagine that! It had the same expiration date. When I called again the rep arranged for another return but did not offer to replace it. After multiple hassles I still have no ink."
"I am also on the HP touchpad boat of angry customers. Office Depot screwed up, but made no attempt to even send me an update (I had to check online myself). Spoke with managers and again, rude and angry. This is the last time I deal with Office Depot. I'd rather give my business to Staples with the way Office Depot handles their customers."
"Placed an order of two BP cards at sale price, received confirmation letter with estimated shipping/arrival dates. Did not get the cards by the estimated dates, then I went to the website the check my order status, only to find that the order magically disappeared. They didn't even try to send out an email notifying me about the order, they just pretend nothing happened!!
"I spent almost 4 hours to be able to order a Hp touchpad 32 Gb from Office depot website on 8/20/2011. Everything was going smoothly, and I got a arrival date on 8/25/2011. On 8/23/2011, I got an email to confirm that I would get my item on 8/25/2011. However, the items never arrived, so I called my local office depot (in Hawaii) to check about my order status, and the manager sound very unfriendly, and told me there was no more Hp touchpad, and they won't have it in the future, and just cancelled my order immediately. He didn't even say something like "sorry, we did make a mistake". He just said that he didn't know who sent me the confirm letter, but whoever told me I would get the touchpad was wrong.
I didn't mind if they told me they didn't have the item when I ordered it, but why told me I would definitely get my item on 8/23/2011. If they told me earlier, I would try to look for other places, and I would not sold my old tablet. From this experience, I can tell Office depot's operation system and their IT department is very disorder, who are their managers really need to compensate all of this."
"I had an offer for a free gift card with purchase. That gift card has yet to arrive despite countless phone calls, emails and live chats. Rajeswari Hariharan & Saranya-Kumar promised repeatedly it would come, but it never does. Rajeswari Hariharan & Saranya-Kumar just string you along until you get fed up enough to give up. This is what I get for doing business with an India based customer service group. "
"I ordered two Anji Mountain Bamboo chair mats from Office Depot online, on two separate occasions. Their price was the lowest available for this bamboo office chair mat, and they shipped this heavy item free of charge. They indicated a delivery date about two weeks from my order date, which seemed rather long. However, on both occasions the chair mat arrived in good condition several days before the indicated delivery date. In the meantime, when I tried to track the progress of delivery using Office Depot's email link from my order data, I kept getting an uninformative "in process" result -- even after the day of actual delivery."
"Office depot has a large selection, high quality, and always has ink in stock. Best thing is their reward program, which gives you quarterly reward money which can be used in store. "
"The following is a copy of the complaint I just filed with Office Depot:
My husband and I ordered a HON® 310-Series 5-Drawer Letter File, Black (989467), Order #562857306-001, on April 28, 2011. Upon arrival, the filing cabinet had a large dent, so we decided to return it with the intention of purchasing another one.
On May 9th, when we called to schedule pick-up of the item, we received conflicting dates from Office Depot and the third-party delivery service utilized by Office Depot, May 10th and May 23rd. It was picked-up from our apartment by the third-party delivery service on May 10, 2011, return confirmation 563815589-001.
We were waiting for the refund to go through before purchasing a replacement filing cabinet. When the refund to our credit card had not been processed on May 23rd we contacted Office Depot customer service and were informed that their information indicated our item was scheduled for pick-up that day. It took speaking to several different people to explain that the order had already been picked up and that we were given two pickup dates. Customer service then provided Service Request Number 2025253, told us the request was put in with the Office Depot Resolutions Team and to anticipate a refund within three business days.
When the three days passed without a refund, we contacted customer service again on Tuesday, May 31st to follow-up. We were told the “research team” is working on our case and given the same response to expect a refund within three business days. Today is June 3, 2011 and we still have not received the refund to our credit card. In the meantime, we have purchased the replacement item from a competitor.
I have done a lot of business with Office Depot in the past, especially while I was a school teacher. I wanted to inform you that because of this incident we will no longer being doing business here. I have been grossly underwhelmed by the customer service we received, and we still have not been refunded $399.99 (+S&H) for an item that we returned nearly a month ago.
If our money is not refunded in a timely fashion I will be following up in small claims court. Thank you for your attention to this matter."
"I found a small computer desk for our son on the Office Depot website and it showed being in stock. Called the store and was told it was in stock. Drove to the store immediately and found out the only 'stock' was the damaged floor model. The manager wouldn't come talk to us and wouldn't offer a discount. The floor person didn't offer to tell us when more would be coming in or seem to care, but when we asked for the corporate number started explaining that the floor model was technically 'in stock'. When we got home checked the website and suddenly it showed as being out of stock."
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posted Aug-30-2011 
![Share](javascript:share_rating({"review_body":"I am also on the HP touchpad boat of angry customers. Office Depot screwed up, but made no attempt to even send me an update (I had to check online myself). Spoke with managers and again, rude and angry. This is the last time I deal with Office Depot. I\u0027d rather give my business to Staples with the way Office Depot handles their customers.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/853187#comment853187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"jochow87","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order of two BP cards at sale price, received confirmation letter with estimated shipping\/arrival dates. Did not get the cards by the estimated dates, then I went to the website the check my order status, only to find that the order magically disappeared. They didn\u0027t even try to send out an email notifying me about the order, they just pretend nothing happened!! <br><br>Amazing service!!!","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/849997#comment849997","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"ODSarks","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I spent almost 4 hours to be able to order a Hp touchpad 32 Gb from Office depot website on 8\/20\/2011. Everything was going smoothly, and I got a arrival date on 8\/25\/2011. On 8\/23\/2011, I got an email to confirm that I would get my item on 8\/25\/2011. However, the items never arrived, so I called my local office depot (in Hawaii) to check about my order status, and the manager sound very unfriendly, and told me there was no more Hp touchpad, and they won\u0027t have it in the future, and just cancelled my order immediately. He didn\u0027t even say something like \u0022sorry, we did make a mistake\u0022. He just said that he didn\u0027t know who sent me the confirm letter, but whoever told me I would get the touchpad was wrong. <br><br>I didn\u0027t mind if they told me they didn\u0027t have the item when I ordered it, but why told me I would definitely get my item on 8\/23\/2011. If they told me earlier, I would try to look for other places, and I would not sold my old tablet. From this experience, I can tell Office depot\u0027s operation system and their IT department is very disorder, who are their managers really need to compensate all of this.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/849436#comment849436","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"xttx","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had an offer for a free gift card with purchase. That gift card has yet to arrive despite countless phone calls, emails and live chats. Rajeswari Hariharan & Saranya-Kumar promised repeatedly it would come, but it never does. Rajeswari Hariharan & Saranya-Kumar just string you along until you get fed up enough to give up. This is what I get for doing business with an India based customer service group. <br>","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/841772#comment841772","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"LisaS3661","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered two Anji Mountain Bamboo chair mats from Office Depot online, on two separate occasions. Their price was the lowest available for this bamboo office chair mat, and they shipped this heavy item free of charge. They indicated a delivery date about two weeks from my order date, which seemed rather long. However, on both occasions the chair mat arrived in good condition several days before the indicated delivery date. In the meantime, when I tried to track the progress of delivery using Office Depot\u0027s email link from my order data, I kept getting an uninformative \u0022in process\u0022 result -- even after the day of actual delivery.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/824789#comment824789","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"danslation","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Office depot has a large selection, high quality, and always has ink in stock. Best thing is their reward program, which gives you quarterly reward money which can be used in store. ","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/820753#comment820753","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"tpilkey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"2 orders, twice wrong, nothing but pain in returns. I\u0027m done with you.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/819577#comment819577","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"rkitexs","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The following is a copy of the complaint I just filed with Office Depot:<br><br>My husband and I ordered a HON\u00ae 310-Series 5-Drawer Letter File, Black (989467), Order #562857306-001, on April 28, 2011. Upon arrival, the filing cabinet had a large dent, so we decided to return it with the intention of purchasing another one.<br><br>On May 9th, when we called to schedule pick-up of the item, we received conflicting dates from Office Depot and the third-party delivery service utilized by Office Depot, May 10th and May 23rd. It was picked-up from our apartment by the third-party delivery service on May 10, 2011, return confirmation 563815589-001.<br><br>We were waiting for the refund to go through before purchasing a replacement filing cabinet. When the refund to our credit card had not been processed on May 23rd we contacted Office Depot customer service and were informed that their information indicated our item was scheduled for pick-up that day. It took speaking to several different people to explain that the order had already been picked up and that we were given two pickup dates. Customer service then provided Service Request Number 2025253, told us the request was put in with the Office Depot Resolutions Team and to anticipate a refund within three business days.<br><br>When the three days passed without a refund, we contacted customer service again on Tuesday, May 31st to follow-up. We were told the \u201cresearch team\u201d is working on our case and given the same response to expect a refund within three business days. Today is June 3, 2011 and we still have not received the refund to our credit card. In the meantime, we have purchased the replacement item from a competitor.<br><br>I have done a lot of business with Office Depot in the past, especially while I was a school teacher. I wanted to inform you that because of this incident we will no longer being doing business here. I have been grossly underwhelmed by the customer service we received, and we still have not been refunded $399.99 (+S&H) for an item that we returned nearly a month ago. <br><br>If our money is not refunded in a timely fashion I will be following up in small claims court. Thank you for your attention to this matter.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/775862#comment775862","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"emily.mussett","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found a small computer desk for our son on the Office Depot website and it showed being in stock. Called the store and was told it was in stock. Drove to the store immediately and found out the only \u0027stock\u0027 was the damaged floor model. The manager wouldn\u0027t come talk to us and wouldn\u0027t offer a discount. The floor person didn\u0027t offer to tell us when more would be coming in or seem to care, but when we asked for the corporate number started explaining that the floor model was technically \u0027in stock\u0027. When we got home checked the website and suddenly it showed as being out of stock.","link":"http:\/\/www.resellerratings.com\/store\/Office_Depot\/comment\/774720#comment774720","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Office_Depot.jpg","store_name":"Office Depot","username":"BearSox","rating":"1"}, "single");){kind=link}
"I ordered a 2-pack of HP ink from Office Depot. It arrived promptly 2 days later, but it had expired 2 months earlier. That means it's what, maybe 2 years old? I called to complain and the rep said she had never heard of such a thing and couldn't imagine how it could have happened. She arranged for a return and had a new pack shipped to me. Imagine that! It had the same expiration date. When I called again the rep arranged for another return but did not offer to replace it. After multiple hassles I still have no ink."