Computer Hardware & Software
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"I ordered some new office furniture from Office Depot. In the beginning I thought everything was fine. Free Shipping sounded great. Delivery in 2 days sounded even better. So I get up on Friday morning and check my order status on the web site and it states that my order is on the truck. Great, I call into work and arrange to take the day off so I'll be here when the truck arrives. Office Depot is only a 15 minute drive from my house, I don't know where the warehouse that the order is being shipped from is. I wait patiently until 4PM and still no delivery truck so I call customer service to see if the status of my order has changed or if there is a problem with delivery. The representative on the phone tried to be helpful but after she checked on my order and even called the warehouse, the best she could do was to tell me that my order went out on the truck and maybe they were just running late. After that I sent numerous emails to customer service asking about the status of my order and when I should expect delivery. As of now not a single email has been replied to and my order that was supposed to be here on 11/7 is still listed as being on the truck on 11/9. I have no idea when it will be delivered and I cannot take off time from work in the hope that it may arrive on Monday. I don't know what to do now about having someone here to receive the order.Update: My order finally arrived on 11/11 and Office Depot apologized and knocked 15% off the bill for my inconvenience. I give them credit for trying to keep a customer satisfied and am changing my rating accordingly. I may give them another chance for my business in the future."
"I ordered a printer from Officedepot.com. All aspects of service were excellent except for shipping. The printer was shipped in its retail box. There was no invoice or receipt attached to the box. The outside of the box was bent up and the stryofoam holders on the inside of the box were all broken. Now - the printer inside appears to be in good working condition - although I am waiting on a USB cable to test it. Although I realize that the fault may also lie with UPS, I think the shipping process may need change."
"Purchased a wireless router from Office Depot because it was a great deal with the rebates. I received my product and went to fill in the rebates, only to find that one of them was unavailable. I contacted the customer service department and after being bounched around several people and 40 minutes later, they could not give me any information. I was told the customer is responsible for printing rebates themselves, and if you missed the deal, then it's too bad. This item has been returned and I have purchased from amazon.com instead."
"The best attribute is fast shipping. Order placed on Friday, goods delivered on Monday. Price is comparable with Amazon.com after coupon. But Amazon takes weeks to ship."
"Ordered a slot fan late monday afternoon & got it friday. Item was as should be,price was good & no shipping. I'm happy."
"I ordered an office chair at 50%off after getting a spam email. I used a $10 coupon and got the chair for half of what it sells for in the store or at Staples. Came the next day as scheduled and was in perfect order."
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