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"Purchased a 9800pro video card and received a card with memory specs of 300mhz. The 9800pro is supposed to have 350mhz memory because it runs at 340mhz. The card I received was clocked at 330mhz. When I emailed ATi tech support they told me this was not the ram that should be on the card and it should be RMA'd. OCsystem said they would refund my money and charge me $10 for the free shipping that was given to me. After reading the other reviews here I think I got a 9800 non pro that was overclocked close to pro speeds. At this point I will be happy to just get a refund. UPDATE(Got my refund 5 days after they received the video card and I did get a full refund) I will stick with newegg from now on, they got me a 9800pro with the correct ram in 3 days."
This review was modified by alero on October 23 2003 06:51:44 PM
"Very bad experience. Online shopping should be hassle free, not stressful!
I originally ordered a Radeon 9500 non-pro, hoping to mod it into a 9700.
They charged my credit card *instantly*, but emailed me to tell me my billing address was inaccurate. I confirmed it was good, but got no reply by email for 4 days. In fact the address VISA had was good, but they don't give it to anyone other that the owner of the card.
After this non-sense, I found this site and after seeing all the comments about rip-offs and such, I decided to cancel the order.
Took them 1 day to respond and 1 week to cancel the transaction on my credit card.
Conclusion: Stressful experience, VERY bad customer service.
From now on, I will read reviews of merchants before doing business with them. Yes the price was very low, but why do business with shameless overclockers and thieves?"
"i placed a order with them for 1 gig of ddr 3200 ram cas 2.5 matched ram for $166 "yea i know i didnt need to get matched but i wanted the heatsinks". even after reading the bad stuff here. i got what i ordered and it works fine. only thing i didnt like is slow shiping. will i order from them again? yep as long as im in no rush to get what i ordered"
"I ordered a ThermalTake Smart Fan II, a 60 to 80 mm fan adaptor and a tube of Artic Alumina from them on August 7. The order shipped 3 business days later; slower than some, but within the time they said it would take to process the order.
I admit being a bit nervous about ordering from them after reading the comments, but they were the only place that had all the things I needed and didn't rip me on shipping.
I recieved a tracking number by email as soon as the item was shipped. When it got here, I found the items packed with peanuts in a cardboard box. Overall, I had a good experience with this seller. "
"I was very worried when I saw the reviews on here, but I decided to take a chance anyway because I really wanted to get a custom colored Microsoft Intellimouse Explorer 3.0. Well, anyway, I ordered the mouse above, a Mitsuko keyboard and mouse (in green, don't need the mouse since I got the Intellimouse above), and a green floppy drive. Everything works perfectly. I believe if you want to order from them, that you don't get RAM or a video card, because that's where the most problems have been reported. But for me, they receive my recommendation. BTW: I used the will call option and they called me back after 2 days of ordering and I went to their place and picked it up...what a great option...saves a lot on shipping."
"I ordered 2 sticks of 256MB, PC3200, CL2 memory. After receiving them, I installed into my computer and it would not boot at 200Mhz FSB. I RMA them. The second time, my computer could only boot up at 200Mhz, CL2.5. I have to RMA them again.Finaly after over 1.5 month, I got what I ordered. I will never order from this place again. "
"STAY AWAY! They lie cheat and steal as far as I'm concerned. Ordered a Video card on a Monday after calling and confirming stock with next day shipping. Called Tuesday to confirm shipping and the manager stated it would ship today or tomorrow latest. Called Wednesday to confirm shipping and they stated they could not ship because they had none in stock and that it "should" ship tomorrow. I cancelled my order but they charged my account anyway. They stated that the account would be credited by Friday (even though they should have never charged me for a product they never shipped or even had to begin with). Come the following Monday the credit has yet to return to my account and they said "Sorry our accounting department forgot". When I asked to speak to someone in accounting or a manager they hung up on me. DO NOT USE THIS COMPANY! I have been in this field for over 13 years and never have I seen such incompetence in a business. Wish I knew of this site prior to ever dealing with Ocsystem. "
"STAY AWAY FROM THIS COMPANY. First off, I had a problem with my computer. My computer is a Dell Dimension 8100 so it was fairly new when I ordered the part. I ordered a power supply because my older one had died. Anyway, I called OC System and said I would like to order a power supply could you help me? The Salesperson or tech. support or w/e agreed to help me. I gave him my computer model and my RAM and so on to avoid confusion. The man suggested a power supply, I quickly purchased the power supply. The shipping and order processing was a day late but I wasnt too mad about that. When I put in the power supply, I realized that it was NOT compatible w/ my motherboard. I had to call the company back, They hardly ever pick up the phone for customer service, they responded to me by saying, you should've checked the specs and so on. I had to say "excuse me, YOUR salesman recommended this piece of hardware to me and its not compatible." They said, "We'll take it back, but I need to charge you a restocking fee." So the point is that, they charged me a 15% restocking fee on a part that they suggested after knowing my computers' specs. Stay w/ newegg or googlegear. "
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![Share](javascript:share_rating({"review_body":"Very bad experience. Online shopping should be hassle free, not stressful!<br><br>I originally ordered a Radeon 9500 non-pro, hoping to mod it into a 9700. <br><br>They charged my credit card *instantly*, but emailed me to tell me my billing address was inaccurate. I confirmed it was good, but got no reply by email for 4 days. In fact the address VISA had was good, but they don\u0027t give it to anyone other that the owner of the card.<br><br>After this non-sense, I found this site and after seeing all the comments about rip-offs and such, I decided to cancel the order.<br><br>Took them 1 day to respond and 1 week to cancel the transaction on my credit card.<br><br>Conclusion:<br>Stressful experience, VERY bad customer service. <br><br>From now on, I will read reviews of merchants before doing business with them. Yes the price was very low, but why do business with shameless overclockers and thieves?","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/96944#comment96944","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"marc3k","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i placed a order with them for 1 gig of ddr 3200 ram cas 2.5 matched ram for $166 \u0022yea i know i didnt need to get matched but i wanted the heatsinks\u0022. even after reading the bad stuff here. i got what i ordered and it works fine. only thing i didnt like is slow shiping. will i order from them again? yep as long as im in no rush to get what i ordered","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/95718#comment95718","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"mangyrat","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"absolutely fantastic delivery and shipping. Product was as described. Excellent, would buy from again!","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/95548#comment95548","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"Kaisa","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They have no idea what is or is not in stock. It took them almost a week to find out they didn\u0027t have the product for christ sakes.","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/93364#comment93364","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"whatapainregis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a ThermalTake Smart Fan II, a 60 to 80 mm fan adaptor and a tube of Artic Alumina from them on August 7. The order shipped 3 business days later; slower than some, but within the time they said it would take to process the order.<br><br>I admit being a bit nervous about ordering from them after reading the comments, but they were the only place that had all the things I needed and didn\u0027t rip me on shipping.<br><br>I recieved a tracking number by email as soon as the item was shipped. When it got here, I found the items packed with peanuts in a cardboard box. Overall, I had a good experience with this seller. ","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/93073#comment93073","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"jessepate","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very worried when I saw the reviews on here, but I decided to take a chance anyway because I really wanted to get a custom colored Microsoft Intellimouse Explorer 3.0. Well, anyway, I ordered the mouse above, a Mitsuko keyboard and mouse (in green, don\u0027t need the mouse since I got the Intellimouse above), and a green floppy drive. Everything works perfectly. I believe if you want to order from them, that you don\u0027t get RAM or a video card, because that\u0027s where the most problems have been reported. But for me, they receive my recommendation. BTW: I used the will call option and they called me back after 2 days of ordering and I went to their place and picked it up...what a great option...saves a lot on shipping.","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/88890#comment88890","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"XeRoFuN","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 2 sticks of 256MB, PC3200, CL2 memory. After receiving them, I installed into my computer and it would not boot at 200Mhz FSB. I RMA them. The second time, my computer could only boot up at 200Mhz, CL2.5. I have to RMA them again.Finaly after over 1.5 month, I got what I ordered.<br>I will never order from this place again. ","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/88760#comment88760","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"lobo1975","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"STAY AWAY! They lie cheat and steal as far as I\u0027m concerned. Ordered a Video card on a Monday after calling and confirming stock with next day shipping. Called Tuesday to confirm shipping and the manager stated it would ship today or tomorrow latest. Called Wednesday to confirm shipping and they stated they could not ship because they had none in stock and that it \u0022should\u0022 ship tomorrow. I cancelled my order but they charged my account anyway. They stated that the account would be credited by Friday (even though they should have never charged me for a product they never shipped or even had to begin with). Come the following Monday the credit has yet to return to my account and they said \u0022Sorry our accounting department forgot\u0022. When I asked to speak to someone in accounting or a manager they hung up on me. DO NOT USE THIS COMPANY! I have been in this field for over 13 years and never have I seen such incompetence in a business. Wish I knew of this site prior to ever dealing with Ocsystem. ","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/88462#comment88462","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"Gryph","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"STAY AWAY FROM THIS COMPANY. First off, I had a problem with my computer. My computer is a Dell Dimension 8100 so it was fairly new when I ordered the part. I ordered a power supply because my older one had died. Anyway, I called OC System and said I would like to order a power supply could you help me? The Salesperson or tech. support or w\/e agreed to help me. I gave him my computer model and my RAM and so on to avoid confusion. The man suggested a power supply, I quickly purchased the power supply. The shipping and order processing was a day late but I wasnt too mad about that. When I put in the power supply, I realized that it was NOT compatible w\/ my motherboard. I had to call the company back, They hardly ever pick up the phone for customer service, they responded to me by saying, you should\u0027ve checked the specs and so on. I had to say \u0022excuse me, YOUR salesman recommended this piece of hardware to me and its not compatible.\u0022 They said, \u0022We\u0027ll take it back, but I need to charge you a restocking fee.\u0022 So the point is that, they charged me a 15% restocking fee on a part that they suggested after knowing my computers\u0027 specs. Stay w\/ newegg or googlegear. ","link":"http:\/\/www.resellerratings.com\/store\/OC_System\/comment\/88306#comment88306","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/OC_System.jpg","store_name":"OC System","username":"XskiX598","rating":"1"}, "single");){kind=link}
"Purchased a 9800pro video card and received a card with memory specs of 300mhz. The 9800pro is supposed to have 350mhz memory because it runs at 340mhz. The card I received was clocked at 330mhz.
When I emailed ATi tech support they told me this was not the ram that should be on the card and it should be RMA'd. OCsystem said they would refund my money and charge me $10 for the free shipping that was given to me. After reading the other reviews here I think I got a 9800 non pro that was overclocked close to pro speeds. At this point I will be happy to just get a refund. UPDATE(Got my refund 5 days after they received the video card and I did get a full refund) I will stick with newegg from now on, they got me a 9800pro with the correct ram in 3 days."